Bellingham at Twin Hickory

Pros

• Pico and Shane provided an excellent service. Their kind, professional, and very good at their job. 5 star for sure!
• Rasheem came to unclog kitchen garbage disposal. Came shortly after order was placed; assessed the problem; did what was necessary and was done in a timely manner. He was polite, friendly, and competent.
• The maintenance team here is super friendly and efficient!
• Pico is always friendly.
• Pico did an excellent job for an emergency request.
• David came to fix our A/C and was kind and took the time to explain what was going on and what he did to fix the issue.
• Maya Barnes was so great and friendly! She was very nice!
• The maintenance here at everly twin Hickory is awesome.
• Pico and the maintenance crew are top notch.

Cons

• They were charged paint fees of about $1,800, which felt unreasonable.
• The maintenance and management services are poor, and the property does not feel safe or well maintained.
• Tenants' complaints about smoking and loud noise have gone unaddressed.
• The cleanliness around the community is terrible, with dog waste everywhere and garbage left on nearby roads.
• The office staff are consistently rude, dismissive, and unhelpful.
• The property is unsafe, with tenants bitten by poisonous spiders and management doing nothing about it.
• Rent is not cheap, and tenants do not feel safe due to neglected pest issues.
• There were delays in returning the security deposit, with inconsistent information from the leasing office.
• The manager shows a lack of professionalism and communication skills.

Review

Across the collection of comments, residents describe a wide spectrum of experiences that seems to shift not just from property to property but also over time within the same community. On one end, a four-year resident vents about a suite of frustrations: an eye-popping paint charge of about $1,800 that feels excessive for the rent, coupled with what they see as poor maintenance and management. They question the safety and upkeep of the property, complain repeatedly about smoking and loud noise with little to no action taken, and point to cleanliness problems around the community - dog waste in walkways and garbage left along nearby roads. Taken together, the message is that the combination of high cost and subpar upkeep makes the property feel not worth the money.

In sharp contrast to that view, another resident who's lived there for seven years paints a very positive picture: generous storage, well-maintained apartments, a quiet environment, and a location that's convenient for local dining, groceries, and shopping. They praise the office for responsiveness to work orders and describe the staff as friendly, highlighting a long-term sense of stability and satisfaction. It's a reminder that some tenants have had a stable, pleasant experience and are reluctant to leave a place that has served them well for many years, even as others encounter ongoing frustrations.

Yet the narrative isn't one-sided. A separate review set describes a persistent sense of unhelpfulness and rudeness from the office staff, particularly when dealing with safety concerns and ongoing pest problems. The writer recounts being bitten by poisonous spiders inside their unit and notes that management did not take meaningful action after raising the issue. They also recount a frightening incident involving a dog that was on the premises and a denial of ownership information from the office, which left them feeling unsafe and dismissed. The concern isn't only about pests; it's about the overall sense of security and the responsiveness of management when issues threaten personal safety. The same reviewer emphasizes that rent isn't cheap and argues that residents should be able to feel safe at home, especially when pest problems require urgent attention.

There are also consistently enthusiastic accounts of maintenance and service, sometimes from the same property as the complaints above. Several entries praise maintenance staff as responsive, professional, and friendly, with specific names repeatedly called out for praise. A number of comments highlight quick turnarounds on maintenance requests, respectful and competent technicians, and reliable problem-solving. Pico stands out as a frequently cited performer - described as prompt, friendly, and effective in handling a range of tasks, including dishwasher and general maintenance issues. Other names surface in positive lights as well: Rasheed (Rasheem) is credited with timely work on kitchen disposal and general maintenance; David is thanked for a timely A/C repair visit that included clear explanations of what was done. The consistent thread is that when maintenance teams are called, they can deliver efficient, courteous, and thorough service that leaves residents feeling cared for and understood.

Even within the same complex, there is a tension between positive maintenance experiences and management-level criticisms. One review specifically calls out a manager for a lack of professionalism and communication with tenants, while simultaneously acknowledging that other office staff, such as Marquise and Abby, are exceptionally courteous. Another major point of tension concerns the handling of a security deposit: a family vacated their unit on June 15 and, more than 60 days later, had still not received their deposit. They report conflicting information from the leasing office about whether the refund was awaiting manager approval or delayed by a system or banking change, which underscores a broader critique about transparency and timely resolution in disputes with the leasing office. Taken together, these anecdotes illustrate a pattern where responsive maintenance can coexist with inconsistent administrative processes and communication gaps.

Amid these mixed experiences, there are also highly positive mentions of specific properties and staff that reinforce the idea that decent living experiences are possible. One reviewer highlights a property and staff that delivered excellent service, with a particular focus on a maintenance team that was "top notch." Others offer glowing endorsements of individual technicians and the overall maintenance culture, with phrases like "excellent service technician" and "best rental I have ever had," accompanied by praise for Pico and the team, as well as the vendors employed by the management. Positive comments aren't limited to functionality; some residents also celebrate the ambience and environment - recounting that the area is pleasant, well-kept, and thoughtfully designed, with features such as a dog park, a fountain, a lake, and wildlife like geese and turtles that contribute to a welcoming atmosphere.

Finally, a few reviews emphasize that the experiences vary not just by property but by the team in charge of a given community. Some residents describe early positive impressions and then note a decline after a management change, with newer teams feeling more restrictive or less approachable. Others highlight exceptionally strong caretaker staff who keep properties running smoothly, even if there are ongoing concerns about administrative processes or certain policies. The sentiment is not uniform, but the threads of praise for maintenance responsiveness and the occasional critique of management and transparency weave through many of the accounts. Overall, the picture that emerges is of a portfolio with strong maintenance capability and dedicated staff in some buildings, offset by concerns about safety, cleanliness, and administrative handling in others, with experiences that can shift over time.

Pharmacies

• Walgreens (0.5 miles)
• CVS Pharmacy (2 miles)
• Walgreens (2 miles)
• Wegmans (2.6 miles)
• CVS Pharmacy (3.2 miles)
• CVS Pharmacy (3.5 miles)
• CVS Pharmacy (3.7 miles)

Physicians

• Commonwealth Primary Care - Wyndham (0.5 miles)
• Commonwealth Allergy and Asthma (0.9 miles)
• Associates In Pediatrics (1 miles)
• Innsbrook Primary Care (1.1 miles)
• The Ellen Shaw de Paredes Institute for Women's Imaging (1.3 miles)
• Patient First (2.2 miles)
• Dr Mark Freeman & Associates (2.5 miles)

Restaurants

• Sedona Taphouse (0.5 miles)
• McDonald's (0.6 miles)
• Sonic Drive-In (1.9 miles)
• McDonald's (1.9 miles)
• Taco Bell (2 miles)
• Chipotle Mexican Grill (2.1 miles)
• Chick-Fil-A (2.2 miles)

Cafes

• Starbucks (1.9 miles)
• Starbucks (5.2 miles)
• Panera Bread (5.3 miles)
• Starbucks (7.8 miles)
• Panera Bread (8.1 miles)
• Starbucks (8.7 miles)

Theaters

• Regal Short Pump & IMAX (2 miles)

Places of Worship

• Richmond Virginia Temple (3 miles)
• Gayton Baptist Church (3.1 miles)
• Staples Mill Road Baptist Church (4 miles)
• St Matthews United Methodist Church (4.9 miles)
• Second Baptist Church (6.3 miles)
• Sri Sai Narayanan Organizations (6.6 miles)
• St Peter's United Methodist Church (7.9 miles)

Transportation

• Amtrak (6.4 miles)
• Hanover County Airport (8.6 miles)

Hospitals

• St Marys South Building (7.5 miles)