5232 Belva Road, Glen, VA 23059
For more information about senior living options: (844) 490-3973
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The maintenance team at Abberly Twin Hickory is exceptional, consistently quick, professional, and thorough. Pico is an outstanding service technician, known for his timeliness, friendliness, and expertise. The office staff are incredibly courteous, responsive, and helpful to residents. Audrey and Cheryl are highly regarded leaders who genuinely care about residents. The community's grounds, pool, and amenities are well maintained and inviting. The leasing staff are amazing and proactive, ensuring issues are resolved promptly. The overall community atmosphere is safe, welcoming, and family-friendly. Move-in and move-out processes are smooth, with efficient handling and clear communication. The maintenance team is consistently described as top-notch and reliable. The management team is praised for being proactive and caring toward residents.
The reviewer found their experience to be very disappointing. They were charged around $1,800 in paint fees, which felt completely unreasonable. The maintenance and management services are poor. The property doesn't feel safe or well maintained. They have complained about smoking and loud noises, but nothing has been done. The cleanliness around the community is terrible, with dog waste and garbage left on nearby roads. The office staff are consistently rude, dismissive, and unhelpful. The property itself is unsafe; the resident was bitten by poisonous spiders and a dog, with management taking no meaningful action. There is a lack of transparency and inconsistent information regarding security deposits and refunds. The community is described as getting worse under new management, with unfriendly and discriminatory staff.This community is best suited for families and long-term residents who want a maintenance-forward, amenity-rich living environment in the Glen Allen area. The grounds are well-kept, with appealing outdoor spaces, a pool and fitness amenities, and a walkable feel that supports daily errands and casual socializing. Maintenance responsiveness stands out in multiple reviews, with service teams delivering quick, professional fixes and courteous interactions. For households that value a settled, neighborhood vibe and depend on on-site staff to keep things running smoothly, this property earns serious consideration as a long-term home.
Those weighing alternatives should note that a not-insignificant portion of residents have flagged financial and management concerns. A few reviews describe unexpectedly steep charges, including a paint fee that feels disproportionate to the rent, and others point to opaque or delayed security-deposit handling. Several accounts mention rude or inconsistent office interactions, with delays in refunds and mixed messages from the leasing team. Additionally, a number of residents report safety and pest-related frustrations - poisonous spiders inside units and even aggressive dog incidents - paired with complaints about communication gaps when problems arose. For buyers and renters who demand flawless transparency and flawless daily safety, this is a strong signal to compare other options closely.
On the positives, the maintenance and on-site teams emerge as the community's strongest offset to its drawbacks. Technicians like Pico, Daniel, and Shane repeatedly earn 5-star notes for speed, accuracy, and a courteous, parts-and-where-needed approach. The maintenance staff is described as capable, professional, and consistently reliable, with stories of same-day or next-day responses that minimize disruption. Office staff can be excellent when alignment exists, delivering responsive service, timely repairs, and a welcoming, resident-centered atmosphere. When maintenance and front-desk judgment align, residents feel seen and cared for, which can make the difference between a good year and a great stretch in this setting.
Yet the main cons do not disappear by sheer good maintenance alone. Management communication oscillates between attentive and opaque, depending on who is handling the message. Reports of deposit delays, conflicting explanations, and perceived "nickel-and-dime" tactics raise questions about the overall transparency of operations. The combination of higher-than-expected costs, occasional safety concerns, and intrusive-sounding "routine maintenance" visits can erode trust, especially for households paying premium rents. In short, the pros in maintenance and community life can offset many day-to-day frustrations, but they do not fully neutralize concerns about billing clarity, safety consistency, and management accountability.
For families navigating a move, the practical path is to push for clarity before signing. Request a complete, itemized list of all fees, including any move-in or move-out charges, and insist on a written policy for security deposits with explicit timelines. Seek confirmation on pest control practices and a documented plan for addressing safety concerns, including any protocols if pests or aggressive animals are encountered. Clarify how often maintenance visits occur and what privacy protections are in place during those visits. Ask for a single point of contact during the first 90 days and request transparent, biweekly updates on any open work orders or billing questions. A pre-move-in walk-through with notes to be filed and shared can prevent later disputes.
Bottom line: this community delivers a dependable maintenance backbone, strong grounds, and a genuinely friendly, amenity-rich environment that can support a comfortable, low-stress lifestyle for many residents. The decisive caveat lies in management consistency - transparent pricing, reliable deposit handling, and proactive safety measures matter as much as the quality of repairs. If a family or senior prioritizes hands-on maintenance excellence and a warm, engaged resident culture, this is a compelling option worth pursuing. If, instead, certainty around fees, flawless management communication, and uncompromised safety are nonnegotiable, it would be prudent to compare alternatives within the Twin Hickory corridor or broader area before committing.
6 resident community capacity
Active Adult Communities (55+)Active Adult Communities provide seniors with opportunities for socialization, activities, and wellness programs tailored to their needs. These communities offer a sense of belonging and security while promoting an active and independent lifestyle for those aged 55 and older.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Richmond International (19 miles away)
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.Bellingham at Twin Hickory in Glen, VA is an assisted living community designed to provide seniors with a comfortable and convenient lifestyle. Our community offers various amenities to enhance the quality of life for our residents, including Wi-Fi and high-speed internet access, ensuring that they can stay connected with loved ones and engage in online activities.
In terms of care services, we understand the importance of maintaining health and wellbeing. Our staff is dedicated to assisting residents with meal preparation and service, ensuring that they receive delicious and nutritious meals tailored to their dietary needs. Additionally, our trained caregivers are available to provide medication management, ensuring that residents take their medications on time and as prescribed.
When it comes to dining options, we accommodate special dietary restrictions to ensure that every resident's specific needs are met. Whether it's allergies or personal preferences, our culinary team strives to create delicious meals that cater to individual requirements.
Bellingham at Twin Hickory also offers a convenient location with numerous nearby amenities. Residents can easily access cafes, pharmacies, physicians' offices, restaurants, places of worship, and even theaters within close proximity. This allows for easy accessibility to healthcare services, dining options for outings with friends or family visits, entertainment opportunities, and spiritual fulfillment.
At Bellingham at Twin Hickory in Glen, VA, we strive to provide a vibrant assisted living community where seniors can enjoy a fulfilling lifestyle while receiving the support they need.
Bellingham at Twin Hickory is located at 5232 Belva Road, Glen, VA 23059 in Henrico County, Virginia
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