HomeWell Senior Care of Virginia

Pros

• The staff are outstanding and make patients feel comfortable and cared for.
• Nurses and therapists are polite, knowledgeable, and thorough.
• Kelly Ahlman is instrumental in a proper recovery, encouraging correct form.
• Ali is a true professional, kind and caring, helping patients become more mobile.
• The team is professional, compassionate, and dedicated to helping patients regain independence.
• CenterWell Home Health delivers excellent, patient-centered care with compassion and expertise.
• The doctors and therapists are great to work with, providing attentive, thorough care.
• Families consistently recommend CenterWell for exceptional care and support.

Cons

• CenterWell dropped a patient after many months of care because the insurance changed, which was unfair since the patient was still fully insured.
• CenterWell was unresponsive after accepting the referral for the patient's mother, with delays of 72 hours and over a week and conflicting explanations about staffing or PCP response.
• The therapists did not start speech and occupational therapy, leaving the patient very dissatisfied.
• A nurse left a voicemail for an important last visit and never followed up; the office did not call back after inquiries.
• Scheduling and communication were inadequate: patients going home were told someone would come the next day, but no one showed up.
• CenterWell reportedly did not have a nurse available for a family member for 10 days, which was described as unreal.

Review

The collection of notes paints a vivid picture of a CenterWell Home Health team that has become more than caregivers to a family in need - they have become a source of comfort, confidence, and genuine human connection. Across multiple stories, the patients' families describe a group of professionals who not only deliver skilled therapy and medical support but also bring warmth, patience, and a reassuring presence during a vulnerable time. The praise centers on a core team of therapists and nurses who routinely go above and beyond to make their patients feel safe, understood, and valued. Their kindness and competence have left a lasting impression, and the family members express real sadness at the prospect of this final day, even as they celebrate the positive impact the team has had on their loved one's healing journey.

A recurring thread in the feedback emphasizes the personal strengths and collaborative spirit of the PTs and therapists. Gwen, David, Sarah, and Mark are singled out repeatedly as "amazing" and "outstanding," not only for their technical skill but for the way they put the patient at ease. The family notes that the entire team's demeanor - polite, knowledgeable, and thorough - made the healing process smoother and more hopeful. It isn't just the outcomes that stand out; it's the manner in which the care is delivered - the patient feels heard, encouraged, and respected every step of the way. This combination of clinical excellence and human warmth is described as rare and deeply appreciated.

When it comes to rehabilitation after surgery, Kelly Ahlman stands out as a particularly impactful influence. After a hip replacement, Kelly's approach is described as highly effective and motivating: she guides exercises with and without resistance bands, corrects angles and form, and provides unwavering encouragement. She even took the patient outside for a walk along the road, turning rehabilitation into a real-world functional recovery. The gratitude is so strong that there is hope to have Kelly involved again for a future knee replacement, underscoring the sense that Kelly's guidance was not only competent but genuinely transformative for the patient's confidence and progress.

The praise extends to family members who saw specific moments of care hold steady through the healing process. One daughter, Eva Newton, speaks on behalf of her mother, Doris Gleason, noting that Kelly is the standout caregiver who is loved by her mom and appreciated by the family. This same thread of appreciation extends to the nurse Whitney, who visited to assess sores and was described as another wonderful person on the team. The consistent thread is that the caregivers are not just performing tasks; they're forming meaningful relationships with the patient - an element that families say makes a real difference in recovery.

Not all feedback, however, is without caveats. Several notes point to logistical and administrative challenges that can hinder the patient experience. One concern centers on insurance changes that abruptly interrupted ongoing care, described as unfair and simply unacceptable by the reviewer. Other comments call out delays and inconsistent responsiveness after referrals were accepted, with examples citing a need for a response within 48 hours that did not occur, and confusion about holiday scheduling. There are mentions of attempts to contact and follow up that did not yield timely or clear guidance, and a later update indicates some confusion about whom to call and where to direct inquiries. These points reflect genuine frustrations about the administrative side of care, even as families continue to praise the front-line clinicians.

Despite the occasional administrative hiccup, several notes highlight the consistently positive experiences with the therapists who visit. Ali, for example, is described as a true professional who is both kind and highly knowledgeable. The patient notes that Ali listened carefully, explained everything clearly, and focused on safety to prevent injury, leaving the impression that progress was not only possible but well-supported. Other comments emphasize the overall quality of the team: accuracy, punctuality, patience, and a steadfast commitment to helping patients regain function and independence. There are even expressions of gratitude for the therapists' ability to motivate and uplift, with affirmations that the care team's kindness and expertise have made a real difference in daily living.

In the end, the narratives converge on a consistent, heartfelt message: CenterWell Home Health is capable of delivering highly skilled rehabilitation and nursing care delivered with genuine care for the patient as a person. The reviewers celebrate the professionalism and warmth of the staff - Gwen, David, Sarah, Mark, Kelly, Mukul, Ali, and many others - while also acknowledging the importance of smooth communication and reliable scheduling. The overall tone is one of grateful, long-lasting appreciation for a team that has helped a family navigate a challenging healing journey with competence, compassion, and a sense of partnership. The closing notes reaffirm trust in the team and a strong recommendation for others seeking attentive, people-centered home health care.

This area of Richmond, Virginia offers a convenient location with several amenities nearby. There are multiple pharmacies within a short distance, as well as various healthcare options such as physicians' offices and urgent care centers. In terms of dining options, there are fast food chains like McDonald's and Chick-Fil-A, as well as cafes like Starbucks and Panera Bread. For entertainment, there is a Regal theater nearby for movies. For those who are religiously inclined, there are several places of worship in the vicinity. Additionally, transportation options such as Amtrak and access to St Marys Hospital provide added convenience for senior residents. Overall, this area provides a mix of essential services and leisure activities in close proximity for seniors looking to settle in Richmond.

Pharmacies

• CVS Pharmacy (0.3 miles)
• Walgreens (1.8 miles)
• CVS Pharmacy (2.2 miles)
• Walgreens (2.3 miles)
• CVS Pharmacy (2.8 miles)
• Walgreens (2.8 miles)
• Wegmans (3.2 miles)

Physicians

• Dr Mark Freeman & Associates (0.4 miles)
• The Balance and Ear Center (0.8 miles)
• Richmond Dermatology Aesthetic Center (1 miles)
• The Ellen Shaw de Paredes Institute for Women's Imaging (1.2 miles)
• Patient First (1.8 miles)
• Patient First - Parham (2 miles)
• Innsbrook Primary Care (2.2 miles)

Cafes

• Starbucks (0.4 miles)
• Starbucks (2.9 miles)
• Panera Bread (4.1 miles)
• Panera Bread (6.2 miles)
• Starbucks (6.9 miles)
• Perk (7.5 miles)

Restaurants

• McDonald's (1 miles)
• Sonic Drive-In (1.3 miles)
• McDonald's (1.3 miles)
• Kickback Jack's (1.6 miles)
• Taco Bell (1.7 miles)
• Chick-Fil-A (1.8 miles)
• Chick-Fil-A (1.8 miles)

Theaters

• Regal Short Pump & IMAX (1.9 miles)

Places of Worship

• Gayton Baptist Church (3 miles)
• Richmond Virginia Temple (3.4 miles)
• Staples Mill Road Baptist Church (3.5 miles)
• Second Baptist Church (4.1 miles)
• St Matthews United Methodist Church (5.7 miles)
• Sri Sai Narayanan Organizations (7.2 miles)
• St Edward's Church (7.6 miles)

Transportation

• Amtrak (5 miles)

Hospitals

• St Marys South Building (5.5 miles)

Parks

• Reidelbach Park (7.7 miles)