The Atlantic at Twin Hickory in Glen Allen, VA

Pros

• They describe the staff and management as friendly, attentive, and going above and beyond to take care of residents.
• They report the Atlantic at Twin Hickory as quiet, clean, safe, and well-maintained.
• They praise the location as convenient, close to Short Pump and local shops and eateries.
• They note the amenities as bright, beautiful, and inviting, including updated common areas, an elevator, and on-site laundry on each floor.
• They say maintenance is prompt and courteous, with issues resolved quickly.
• They enjoy regular resident luncheons and social events that foster a sense of community.
• They highlight office staff like Nita Gold as efficient, courteous, and highly helpful.
• They state tours are informative and welcoming, with staff providing thorough information.
• They would recommend the community to others and feel fortunate to live there.

Cons

• The garbage disposal doors are extremely heavy and nearly impossible to open for residents with limited strength and mobility.
• Bed bugs are present and residents report that no one helps.
• The community is not worth more than one star; the place is dirty and the staff are not friendly.
• Mold around the windows has caused health issues, and the cleanup was unprofessional and ineffective.
• Wilma Williams Harris yells at residents when they raise concerns they do not want fixed.
• The lobby has had feces left for residents to clean up, and residents are afraid to call maintenance because they expect to be asked to clean it themselves.
• The laundry room behind washers and dryers is filthy, and no one cleans it despite reports.
• There has been an eviction notice for Howard Vaughan with no reason after he signed a new lease.
• The community is outdated and staff need to be replaced.

Review

The Atlantic at Twin Hickory in Glen Allen is best suited for active 55+ residents who want a comfortable, apartment-style retirement setting with elevator access, solid amenities, and a ready-made social scene near Short Pump. The community consistently earns praise for clean common areas, convenient on-site laundry on each floor, roomy two-bedroom units, and a responsive maintenance team. Residents frequently cite friendly, attentive staff and regular resident gatherings as the core strength, along with a well-connected location, easy access to shopping and dining, and a true sense of safety in a quiet, purpose-built environment.

Those who should consider alternatives are seniors with heightened environmental sensitivities or health concerns tied to mold, dust, or ventilation, as a number of reviews mention dust accumulation, vent issues, and at least one account of mold exposure. Rent and fee structures also come into play for fixed incomes or limited budgets, since several residents note rent increases and the absence of a sliding-scale option. Prospective movers who prioritize a perfectly pristine environment, consistent management style without mixed experiences, or more modern, turnkey units may want to explore other communities with stronger guarantees on air quality, carpeted areas, and ongoing remodeling cycles.

The strongest pros - staff responsiveness, established social life, and practical, long-lived amenities - often offset many day-to-day annoyances. Maintenance is praised for prompt turnarounds on leaks, faucets, and appliance concerns, and the management team is repeatedly described as engaged and personable, capable of organizing events and ensuring residents feel heard. The community's physical footprint supports daily living: a dedicated workout room, a library, game areas, and convenient in-building services, all on a campus that feels bright, well-kept, and neighborly. When these positives align with a resident's preferences, the Atlantic delivers a warm, functional home that can reduce isolation and foster meaningful routines.

However, the less favorable threads cannot be ignored. A subset of residents report friction with management, claims of abrupt enforcement of rules, or inconsistent communication, which can erode trust if not promptly addressed. Environmental concerns surface in several accounts - perceived outdated fixtures, dust and ventilation problems, and at least one serious health-related complaint tied to mold - areas where the overall value proposition hinges on rigorous remediation and transparent corrective action. Additionally, a few reviews reference disruptive experiences around parking, noise management, and even evictions, underscoring that the experience may hinge on individual staff interactions and lease terms as much as on the building's physical assets.

For decision-makers, the practical path is twofold: first, verify the current state of the unit you're considering - inspect the bathroom vanity and fixtures, check for signs of moisture or mold, ensure vents and ducts are clean, and confirm the unit's carpet and surfaces meet health expectations. Second, interview the on-site leadership about maintenance response times, clear communication protocols, and a concrete plan for environmental improvements if sensitivities exist. If the family can tolerate occasional management friction in exchange for strong maintenance responsiveness, active social life, and a central, amenity-rich setting, Twin Hickory remains a compelling option. If environmental control, predictable finances, or uniformly positive management experiences are non-negotiables, it is prudent to compare several nearby communities and seek detailed, current remediation commitments before committing.

In the end, The Atlantic at Twin Hickory is a practical, capable choice for tenants who prize a bustling, neighborly 55+ environment anchored by helpful staff and convenient facilities, and who can navigate the occasional management gap or environmental concern with a clear remediation plan. For households where health considerations, flawless air quality, or rigid budget predictability are paramount, this community warrants careful vetting and, ideally, a trial period or a detailed, written guarantee of environmental standards and lease terms. A well-informed decision will hinge on a current unit inspection, a frank conversation about maintenance and management expectations, and a realistic assessment of how much local life and social programming truly matter to the resident's daily happiness.

This part of Glen Allen, Virginia offers a variety of amenities and services that may be appealing for seniors looking to relocate to the area. With several pharmacies, physicians' offices, and a nearby urgent care facility, access to medical care is convenient and readily available. There are also plenty of dining options including fast food chains and sit-down restaurants for those looking to enjoy a meal out. Additionally, there are cafes for socializing or enjoying a cup of coffee with friends. For entertainment, there is a movie theater nearby as well as places of worship for those who are spiritually inclined. Transportation options include an Amtrak station not too far away for easy travel. Overall, this area provides diverse opportunities for healthcare, dining, socializing, and leisure activities making it a potentially attractive location for seniors considering senior living in Glen Allen.

Pharmacies

• Walgreens (0.4 miles)
• Walgreens (2 miles)
• CVS Pharmacy (2.1 miles)
• Wegmans (2.6 miles)
• CVS Pharmacy (3.2 miles)
• CVS Pharmacy (3.5 miles)
• CVS Pharmacy (3.8 miles)

Physicians

• Commonwealth Primary Care - Wyndham (0.5 miles)
• Commonwealth Allergy and Asthma (0.8 miles)
• Associates In Pediatrics (0.9 miles)
• Innsbrook Primary Care (1.2 miles)
• The Ellen Shaw de Paredes Institute for Women's Imaging (1.4 miles)
• Patient First (2.2 miles)
• Dr Mark Freeman & Associates (2.6 miles)

Restaurants

• Sedona Taphouse (0.5 miles)
• McDonald's (0.5 miles)
• Sonic Drive-In (1.9 miles)
• McDonald's (1.9 miles)
• Taco Bell (2 miles)
• Chipotle Mexican Grill (2.1 miles)
• Chick-Fil-A (2.2 miles)

Cafes

• Starbucks (2 miles)
• Starbucks (5.3 miles)
• Panera Bread (5.4 miles)
• Starbucks (7.9 miles)
• Panera Bread (8.2 miles)
• Starbucks (8.7 miles)

Theaters

• Regal Short Pump & IMAX (2 miles)

Places of Worship

• Richmond Virginia Temple (3.1 miles)
• Gayton Baptist Church (3.1 miles)
• Staples Mill Road Baptist Church (4.1 miles)
• St Matthews United Methodist Church (4.8 miles)
• Second Baptist Church (6.4 miles)
• Sri Sai Narayanan Organizations (6.6 miles)
• St Peter's United Methodist Church (7.8 miles)

Transportation

• Amtrak (6.5 miles)
• Hanover County Airport (8.6 miles)

Hospitals

• St Marys South Building (7.6 miles)