Kalibra Home Care - Richardson, TX in Richardson, TX

Pros

• Kalibra Home Care provides high-quality, compassionate in-home care in Dallas.
• Michelle and her team are beyond wonderful and highly recommended.
• The care providers are described as angels who create a heaven on earth through their quality care.
• Their staff are very personable, caring, and flexible with scheduling.
• The company is excellent and well managed, earning trust and peace of mind for families.
• Kalibra goes above and beyond to find the right caregiver fit for each loved one.
• Sylvie, the owner, is warm, compassionate, and responsive, always going the extra mile.
• The caregivers are professional, knowledgeable, and capable of improving residents' lives.
• Kalibra is reliable and quick to provide care, even on short notice.
• Families report feeling safe, at ease, and deeply grateful for Kalibra's involvement.
• The organization demonstrates servant leadership and genuinely cares for seniors.
• Amy and Kari are highlighted for exceptional care and thoughtful caregiver matchmaking.

Cons

• Scam artist and unprofessional
• The professionalism of the agency began to come into question
• They are really devious people

Review

Kalibra Home Care in Richardson is best suited for families seeking deeply personalized, at-home support for an aging loved one who prizes warmth, continuity, and practical help over a sterile, one-size-fits-all approach. The service shines when the goal is more than basic safety - companionship, cognitive engagement, and flexible help with daily tasks matter as much as medical oversight. It is especially strong for transitions from hospital to home, overnight relief, and dementia- or memory-care-adjacent support where the caregiver becomes a familiar presence in daily routines. A defining strength is the ability to tailor caregiver fits to a client's personality, routines, and preferences so the home stays a comfortable, familiar space rather than a rotating schedule of strangers.

Alternative considerations apply for families demanding strict, paper-trail transparency and unwavering scheduling discipline. While many reviews praise rapid placements and reliable coverage, a minority describe billing quirks, late arrivals, or mismatches that require follow-up. If a firm, formal billing process with guaranteed punctuality and verifiable timekeeping is non-negotiable, it may be prudent to compare other agencies with more standardized workflows and tighter supervisory oversight. Kalibra's hallmark strengths - personal attention, 24/7 leadership accessibility, and caregiver compatibility - can feel at odds with expectations around billing or consistency for some families, so due diligence is essential before committing.

Several recurring strengths set Kalibra apart. The leadership - principals such as Sylvie and Michelle - consistently earns praise for compassion, hands-on support, and quick problem solving. The agency demonstrates notable agility in filling shifts on short notice, including overnight needs, without sacrificing the quality of the caregiver match. Caregivers are described as genuinely caring and capable of assisting with medication routines, shopping, appointments, and daily activities that preserve normalcy - online chess, digital banking, and the like. The staff's instinct to safeguard dignity and comfort turns in-home care into a reliable extension of family life, not a mere checklist of tasks.

Yet the client experience is not uniformly flawless. A small segment of critiques highlights the risk that administrative friction or miscommunication can surface. Instances of late arrivals or billing disputes, and at least one strong caution about the level of direct caregiving in certain visits, remind that outstanding care depends on aligned expectations from the outset. The concerns about timekeeping and invoices underscore the necessity for a clear, written plan, precise hourly rates, and a formal process for resolving discrepancies. Prospective clients should insist on a transparent contract, thorough reference checks, and a defined escalation path if quality or billing gaps appear.

When the positives hold, they hold powerfully. The overall value emerges from a caregiving team that treats clients as family, with caregivers who bring continuity, empathy, and practical initiative to everyday living. The ability to match caregivers to personalities, the willingness to go beyond routine tasks, and the responsiveness of leadership translate into real relief for families navigating hospital discharges, ongoing care needs, or progressive conditions. These strengths can offset drawbacks by reducing family caregiver burnout, enhancing daily quality of life, and supporting longer periods of at-home living that would otherwise require more intensive arrangements.

For families leaning toward Kalibra Richardson, the path is practical and straightforward. Begin with a candid discovery conversation with Sylvie or Michelle, and insist on details about the caregiver-matching process, care planning, and expected timelines. Request a written care plan, a clear billing schedule, and a trial period that covers at least a week to validate fit. Seek references from similar cases and designate a single point of contact for scheduling and concerns. With a track record of compassionate, capable caregivers and a leadership team that treats clients as people first, Kalibra represents a compelling choice for those who want genuine peace of mind and a home-centered approach to aging in place.

Restaurants

• Guitars & Growlers (1 miles)
• Pappasito's Cantina (1.4 miles)
• Torchy’S Tacos (1.6 miles)
• Waffle O’licious (2.8 miles)
• The Hideaway (3.4 miles)
• Rodeo Goat (3.4 miles)
• Chick-Fil-A (3.5 miles)

Theaters

• Alamo Drafthouse Cinema (1 miles)
• Alamo Drafthouse Lake Highlands (6.6 miles)
• AMC Theater Northpark (6.7 miles)

Transportation

• Arapaho Center Station (1.3 miles)
• Park Lane Station (6.4 miles)

Physicians

• Eye Care Associates (1.4 miles)
• Eminent Medical Center (2.6 miles)
• The ENT & Allergy Centers of Texas (4.2 miles)
• Baylor Medical Plaza (5 miles)
• Plano Orthopedic & Sports Medicine Center (5.1 miles)
• Elizabeth Jekot Breast Imaging Center (5.4 miles)
• Pediatric Associates of Dallas (5.9 miles)

Pharmacies

• CVS Pharmacy (1.7 miles)
• Walgreens (2.1 miles)
• CVS Pharmacy (2.5 miles)
• CVS Pharmacy (2.9 miles)
• CVS Pharmacy (3.5 miles)
• Walgreens (3.6 miles)
• CVS Pharmacy (3.7 miles)

Places of Worship

• Episcopal Church Of The Transfiguration (2.9 miles)
• Shiloh Missionary Baptist Church (4.5 miles)
• Preston Hollow Presbyterian Church (6.6 miles)
• Temple Emanu-El (7 miles)
• Prestonwood Baptist Church (7.1 miles)

Cafes

• Mimi's Star Cafe (4.3 miles)
• Starbucks (4.8 miles)
• Red Truck Cafe (5.6 miles)
• Starbucks (6 miles)
• Starbucks (6.6 miles)
• Mozart Bakery (6.6 miles)
• Starbucks (6.8 miles)

Hospitals

• The Heart Hospital Baylor Plano (4.4 miles)
• Texas Health Presbyterian Hospital Dallas (5.8 miles)

Parks

• Addison Circle Park (4.7 miles)
• Russell Creek Park (5.5 miles)
• R.P Brooks Park (6.3 miles)
• Memorial Park (6.5 miles)