Evergreen at Plano

Pros

• Evergreen Plano's support staff are among the best.
• Maintenance responds immediately and replaces failing A/C units the same day.
• Saray provides excellent service and is a great asset to Evergreen Plano.
• Christine does a first-class job in social event planning, fitness programming, and presentations.
• Omar and Sami keep the apartments in tiptop shape.
• The community has exceptional staff and friendly residents, and issues get resolved quickly.
• Residents feel safe and enjoy living in this senior apartment complex.
• The grounds are kept beautifully and landscaping is well maintained.
• The office staff are easy to work with and truly care about residents.
• Victoria is a strong, caring manager who consistently meets residents' needs; Saray and the front desk are excellent.

Cons

• The halls are dark, dingy and moldy smelling.
• Walls and floors are filthy.
• Elevators remain a big problem; elevator #3 was down for a month before Christmas and this issue persists.
• The gates are always open and are constantly broken.
• There is constant turnover in the office and the management team never addresses the issues.
• The fire alarms go off at least weekly and can last for hours, with no resolution.
• Rent increases on fixed incomes are unfair and unconscionable.
• Personal property has been stolen multiple times.

Review

Evergreen at Plano is best suited for independent seniors who want a lively, well-maintained, gated community where maintenance responds quickly, staff are visible and supportive, and daily life centers around an abundant social calendar. The complex consistently earns praise for its strong maintenance culture and attentive on-site teams, plus a dog-friendly atmosphere that appeals to residents with pets. For those who value regular fitness classes, card games, planned outings, and frequent social events, Evergreen Plano delivers a sense of community that can make aging in place feel both social and manageable. This is not a sterile, isolated campus; it is a bustling neighborhood-style setting where residents often describe feeling safe, cared for, and connected.

That said, potential residents who need true assisted living, extensive housekeeping, or daily nursing support should consider alternatives. Several reviews note that Evergreen Plano operates as independent living with limited on-site care options; meals, housekeeping, and laundry are not consistently provided. Those seeking predictable, all-inclusive pricing or guaranteed services may be disappointed by rent increases and by gaps in service delivery. Additionally, families prioritizing airtight security, modernized interiors, and flawless infrastructure should scrutinize the property's aging systems and occasional management turnover, as these factors have shown up as recurring concerns in resident feedback.

The strongest pros - exceptional staff, rapid maintenance, and a vibrant activities program - often offset the main drawbacks for many residents. When the air conditioner failed, maintenance replaced the unit the same day; residents repeatedly commend the level of responsiveness from both the maintenance team and front-office leadership. The management team, particularly figures like Victoria and Saray, receive frequent kudos for being accessible, helpful, and genuinely invested in residents' well-being. Groundskeeping is praised, and the property's social life - weekly exercise classes, social hours, birthday celebrations, live entertainment, and resident-driven clubs - gives Evergreen Plano a clear value proposition for upkeep-minded seniors who want to stay active. The combination of affordability relative to market options and a strong sense of community helps many residents feel they are getting solid value for their money.

However, the cons are real and impact decision-making for certain buyers. Rent increases are a recurring theme, with residents feeling the sting of higher costs year after year on fixed incomes. Communication gaps and leadership turnover can magnify concerns about responsiveness, especially when questions or urgent issues arise. Infrastructure aging - examples cited by residents include elevator reliability problems, dim or flickering lighting, exterior paint and maintenance needs, and occasional mold or odor concerns - can dampen the overall impression for those who expect a newer or perfectly refreshed environment. Gate security and access also draw scrutiny at times, with reports of gates being out of service or left open, raising safety questions for some families. No single review set captures all issues, but the pattern suggests a community that runs well in good times and requires attentive governance during slower periods.

For families evaluating Evergreen Plano, the practical path is clear: assess the non-negotiables first. If ongoing housekeeping, meals, and daily assistance are essential, look beyond Evergreen Plano or plan for additional care services off-site. If price stability is a priority, request a transparent, long-range cost projection, and ask for specifics on past and projected rent increases. Inspect the physical environment with a critical eye: check elevator reliability, lighting, hallway safety rails, and exterior maintenance; confirm the presence or absence of pests, odors, or mold concerns; and inquire about the status of gates and security measures. Engage current residents about their experiences with response times, management accessibility, and the consistency of communications.

In sum, Evergreen at Plano stands out as a capable, veteran community that delivers meaningful value for independent seniors who want an active, social lifestyle housed in a well-kept property guarded by a capable maintenance crew. It shines in staff reliability, resident engagement, and practical affordability, anchoring a strong sense of belonging for many. Yet for those requiring consistent, all-inclusive services, tighter cost controls, or modernized safety and security systems, alternatives with a more formalized continuum of care or pricings tied to fixed budgets may be preferable. Families should weigh the pull of a warm, busy, resident-driven community against the realities of aging infrastructure and rent dynamics before making a commitment.

This part of Plano, Texas offers a convenient and diverse array of amenities for senior living. With several physicians, pharmacies, and hospitals nearby, residents have easy access to medical care. The numerous restaurants and cafes provide a variety of dining options for seniors looking to enjoy meals out or pick up food to bring home. Additionally, the close proximity to parks allows for outdoor recreation and leisurely strolls. Transportation options such as the Arapaho Center Station make it easy for seniors to get around the area. Furthermore, the presence of theaters provides entertainment opportunities for those interested in movies or live performances. Overall, this neighborhood offers a well-rounded living experience with a range of services and activities available for seniors.

Physicians

• Eminent Medical Center (0.7 miles)
• The ENT & Allergy Centers of Texas (1.4 miles)
• Eye Care Associates (2.1 miles)
• Plano Orthopedic & Sports Medicine Center (3.4 miles)
• Dhat (3.5 miles)
• Elizabeth Jekot Breast Imaging Center (5.1 miles)
• Dallas Associated Dermatologists (5.1 miles)

Restaurants

• Sonic Drive-In (1.2 miles)
• Rodeo Goat (1.8 miles)
• Guitars & Growlers (2.2 miles)
• Braum's (2.5 miles)
• Torchy’S Tacos (2.7 miles)
• King Buffet (2.7 miles)
• Vickery Park (2.9 miles)

Pharmacies

• Walgreens (1.6 miles)
• CVS Pharmacy (1.8 miles)
• Walgreens (2.8 miles)
• CVS Pharmacy (2.9 miles)
• CVS Pharmacy (3.1 miles)
• CVS Pharmacy (3.3 miles)
• CVS Pharmacy (3.5 miles)

Hospitals

• The Heart Hospital Baylor Plano (2.4 miles)
• Texas Health Presbyterian Hospital Plano (5.7 miles)

Places of Worship

• Shiloh Missionary Baptist Church (2.8 miles)
• Episcopal Church Of The Transfiguration (5.2 miles)
• Chase Oaks Church (5.2 miles)
• Prestonwood Baptist Church (5.6 miles)

Cafes

• Mimi's Star Cafe (2.8 miles)
• Red Truck Cafe (3 miles)
• Mozart Bakery (3.6 miles)
• Starbucks (4.8 miles)
• Starbucks (6.6 miles)

Parks

• Russell Creek Park (3.4 miles)
• Memorial Park (3.5 miles)
• Hoblitzelle Park (4.4 miles)
• Windhaven Meadows Park (4.9 miles)
• Addison Circle Park (5.6 miles)
• Coyote Creek Park (6 miles)
• Arbor Hills Nature Preserve (6.4 miles)

Transportation

• Arapaho Center Station (3.4 miles)

Theaters

• Alamo Drafthouse Cinema (4.1 miles)
• Cinemark (5.4 miles)
• Cinemark Holdings (5.5 miles)