Highland Springs

Pros

• Highland Springs is a beautiful and elegant community, akin to an expensive hotel, providing a pleasant atmosphere for residents.
• The facility offers an impressive variety of activities and amenities, including dining options, fitness facilities, and social events, ensuring residents have plenty to engage with.
• Staff members are described as courteous, knowledgeable, and focused on customer service, contributing to a friendly environment for residents.
• The food is consistently praised for being delicious and well-prepared, with a wide selection of healthy meal choices available.
• Highland Springs features comprehensive medical care options on-site, including physicians and a wellness center designed to support residents' health needs.
• Residents appreciate the large apartments and various room layouts available to accommodate different preferences.
• The community encourages socialization through organized activities like music therapy, games, and outings in the scenic surroundings.
• Monthly Town Hall meetings keep residents informed about programs and allow them to provide input for enhancing their living experience.
• The security measures and emergency services in place contribute to a safe living environment for all residents.
• Many families express satisfaction with the care provided in specialized units like memory care, noting prompt responses during critical health situations.

Cons

• The amount of walking required to get between places at Highland Springs was noted as a downside by some residents.
• There were complaints about the staff in the memory care unit, with reports of neglect in changing linens and bathing residents.
• Some found Highland Springs to be over-priced compared to other residential care communities in the area.
• Residents experienced issues with receiving their deposit back after moving out, citing long delays and potential charges for up to 90 days of rent.
• A visitor mentioned that Highland Springs had strict rules regarding eligibility for assisted living, which did not accommodate immediate needs for those requiring assisted living upfront.
• One review pointed out that although the dining options were fine, they resembled cafeteria-style service rather than a finer dining experience expected from such a facility.
• Despite being impressive overall, there was mention of needing improvements in accommodations to better serve residents' needs.

Review

Highland Springs, a senior living community located in Far North Dallas, has garnered a mix of admiration and critique from its residents and visitors. While many laud the facility for its lavish design, extensive amenities, and an array of activities tailored to seniors, some concerns arise regarding operational practices and pricing. Numerous visitors have expressed that walking distances between various facilities can be cumbersome but acknowledged that this is often a trade-off for such expansive environments. The central facility includes dining options along with recreational areas that promote both social interaction and physical activity.

One of the standout features of Highland Springs is its variety of living arrangements, ranging from independent living apartments to memory care units designed for residents with more advanced care needs. Many reviewers were impressed by the spaciousness of the apartments, which exuded comfort and elegance. The community offers numerous luxury services, including multiple dining venues where professional chefs prepare meals praised for their quality and diversity. Residents appreciate not only the food itself but also the convenience afforded by having meals served in a first-class manner without needing to leave home.

Another notable aspect is Highland Springs' commitment to providing ample activities for residents. From gardening clubs to movie screenings, there's no shortage of engagement opportunities designed to foster social connections among seniors. Additionally, wellness programs—including exercise classes, swimming pools, and spa facilities—further enhance physical fitness and well-being within the community. Residents often find themselves enjoying these amenities while building friendships with other retirees who share common interests.

However, some residents voiced concerns about specific operational issues within certain units like Fountain View, which refers primarily to memory care services. Reports highlighted difficulties in communicating needs related to personal care services; families noted instances where they had to remind staff regularly about basic hygiene care for their loved ones. This raises concerns about staffing adequacy and attentiveness in high-demand situations. Furthermore, financial aspects can be daunting as some reviewers mentioned steep prices compared to other local communities.

The administrative side also received criticism due to perceived rigid policies surrounding admissions into assisted living facilities; several individuals felt that there could be more flexibility when addressing unique health situations upon moving in versus requiring prior residency in independent living arrangements first. Alongside these issues was a shared sentiment regarding deposit returns after moving out—a commonly reported concern emphasized lengthy processes before refunds were issued.

Despite varying experiences concerning specific care units and administrative policies at Highland Springs, many reviews highlight an overwhelmingly positive standard regarding on-site security measures, cleanliness within buildings, responsive staff members who are characterized as friendly and accommodating, along with efforts made toward continual resident satisfaction through feedback channels like monthly town hall meetings that invite input on improving communal life overall.

In conclusion, Highland Springs stands as an esteemed option among senior communities characterized by grandeur yet accompanied by challenges inherent in any large-scale organization dedicated to providing eldercare services. The combination of luxurious accommodations paired with extensive amenities positions it as a desirable destination; however potential residents should remain cognizant of how individual circumstances might intertwine with institutional policy nuances before making any decisions about long-term commitments there.

Physicians

• Eminent Medical Center (0.5 miles)
• Eye Care Associates (1.1 miles)
• The ENT & Allergy Centers of Texas (1.8 miles)
• Plano Orthopedic & Sports Medicine Center (2.9 miles)
• Dhat (3.6 miles)
• Touchstone Imaging Plano (5.4 miles)
• Dallas Associated Dermatologists (5.6 miles)

Pharmacies

• CVS Pharmacy (1.7 miles)
• CVS Pharmacy (2.3 miles)
• Walgreens (2.6 miles)
• Walgreens (2.8 miles)
• CVS Pharmacy (3.7 miles)
• CVS Pharmacy (3.8 miles)
• CVS Pharmacy (3.9 miles)

Restaurants

• Guitars & Growlers (1.8 miles)
• Lekka (2.2 miles)
• Sonic Drive-In (2.4 miles)
• Torchy’S Tacos (2.7 miles)
• Rodeo Goat (2.8 miles)
• Eddie's Diner (3.7 miles)
• Braum's (3.7 miles)

Hospitals

• The Heart Hospital Baylor Plano (2.1 miles)
• Texas Health Presbyterian Hospital Plano (5.4 miles)

Cafes

• Mimi's Star Cafe (2.1 miles)
• Red Truck Cafe (4.2 miles)
• Starbucks (4.4 miles)
• Mozart Bakery (4.7 miles)
• Starbucks (5.4 miles)

Parks

• Russell Creek Park (3.2 miles)
• Addison Circle Park (4.4 miles)
• Memorial Park (4.6 miles)
• Windhaven Meadows Park (5 miles)
• Hoblitzelle Park (5.5 miles)
• Coyote Creek Park (5.9 miles)
• Arbor Hills Nature Preserve (6.1 miles)

Transportation

• Arapaho Center Station (3.2 miles)

Theaters

• Alamo Drafthouse Cinema (3.5 miles)
• Cinemark (5.3 miles)
• Cinemark Holdings (6.7 miles)

Places of Worship

• Shiloh Missionary Baptist Church (3.8 miles)
• Episcopal Church Of The Transfiguration (4 miles)
• Prestonwood Baptist Church (5.1 miles)
• Chase Oaks Church (6.4 miles)