The Auberge At Plano

Pros

• The Auberge at Plano is described as a clean and safe facility that effectively separates memory care residents from assisted living residents.
• Caregivers at the Auberge are praised for their patience, kindness, and excellent training in dealing with Alzheimer's patients.
• Residents enjoy engaging activities, a range of entertaining programs, and the companionship of pets available in the community.
• Staff members are noted for being friendly, attentive, and supportive during the transition process for both residents and their families.
• The facility offers spacious and well-maintained apartments, complemented by beautiful outdoor areas for residents to enjoy.
• Families appreciate the high level of communication from staff regarding their loved ones’ care and overall happiness.
• Many reviewers express gratitude for the positive changes seen in their loved ones since moving to Auberge, highlighting improved well-being and contentment.
• The staff-to-resident ratio is commended for ensuring personalized attention and care for each resident.
• The facility’s response to challenges during COVID-19 is recognized as professional and creative, maintaining resident engagement despite visitation restrictions.
• Overall, families feel fortunate to have found such a caring environment where their loved ones can thrive.

Cons

• Communication with the nurses was difficult because they did not speak fluent English.
• There was confusion about why family members could not speak to their loved one through a window during visits.
• It was uncertain whether the loved one received the best care due to limited access for family checking in during the COVID lockdown.
• The facility was too large and not the right fit for some residents who needed smaller, more comfortable settings.
• Some families felt that they couldn't fully assess the quality of care provided because of restrictions related to COVID-19.

Review

The Auberge at Plano emerges as a highly regarded memory care facility, recognized for its exceptional standards of cleanliness, safety, and the quality of care provided to its residents. Reviewers consistently note that the environment is not only well-maintained but also welcoming and bright, devoid of unpleasant odors often found in comparable establishments. The thoughtful design and layout of the building contribute to an atmosphere that feels both spacious and home-like. This setting supports a variety of activities aimed at enhancing social interaction and cognitive stimulation for seniors, making it a desirable choice for families seeking dedicated memory care solutions.

In terms of staffing, the reviews highlight a team that exemplifies patience, kindness, and professionalism. Multiple reviewers commend the staff's ability to engage with residents meaningfully while ensuring their safety and happiness. One caregiver describes their experience as fulfilling and emphasizes the importance they place on treating residents like family members. This sentiment resonates throughout many testimonials where families express gratitude for the attentive nature of Auberge’s caregivers. Users have shared experiences where staff went out of their way to accommodate specific requests or concerns from families, fostering an inclusive community atmosphere.

Auberge at Plano seems particularly adept in managing cases related to dementia and Alzheimer’s disease. Families recount notable improvements in their loved ones' behavior after transitioning from other facilities known for less effective care or support systems. One reviewer highlighted how her mother’s aggression ceased following admission into Auberge, attributing this positive change to better medical management and adequate engagement with trained specialists who understand Alzheimer's care needs deeply. This ability to provide tailored support appears crucial in differentiating Auberge from competing facilities.

Visitors also appreciate the diverse range of activities organized by the staff which are age-appropriate and designed to cater to varying cognitive levels among residents. These programs encourage socialization while helping maintain motor skills through engaging exercises and crafts—ensuring that seniors remain active participants in their own lives despite potential limitations caused by aging or illness. Additionally, access to amenities such as outdoor spaces with gardens enhances the daily experience for both residents and visiting family members.

However, some feedback reflects challenges faced during specific circumstances such as COVID-19 restrictions. Families expressed frustrations over communication barriers due to language skills when attempting phone conversations with nursing staff during lockdowns—a situation that greatly impacted their ability to assess care quality firsthand. In more severe cases, relatives raised concerns regarding visiting protocols which inhibited them from checking on their loved ones adequately during isolating times; nevertheless, it was acknowledged that challenges were met with creative solutions by the facility’s management.

Ultimately, many families affirm their satisfaction with the decision to entrust their loved ones' care to Auberge at Plano—voicing relief at finding a supportive community amidst difficult transitions stemming from progressive illnesses like dementia or terminal conditions such as cancer. Reviews commend not only individual staff members but also cite how collective efforts lead to meaningful engagements between caregivers and residents alike—creating an integral sense of community where familial connections can continue despite altering circumstances. For those searching for compassionate memory care services characterized by attentive personal relationships alongside structured programming aimed at facilitating joy within everyday life, Auberge represents a standout option in Plano's eldercare landscape.

This area of Plano, Texas offers a variety of healthcare options, with numerous physicians, medical centers, pharmacies, and hospitals located within a short distance. The proximity to these medical facilities provides convenient access to healthcare services for seniors. Additionally, there are various dining options including fast food restaurants like Sonic Drive-In and sit-down eateries such as Lekka and Rodeo Goat. Parks like Russell Creek Park and Memorial Park offer opportunities for outdoor recreation and relaxation. Public transportation is easily accessible with the Arapaho Center Station nearby. Places of worship such as Shiloh Missionary Baptist Church and Episcopal Church Of The Transfiguration cater to spiritual needs. Overall, this area provides a well-rounded environment with amenities that cater to the needs of seniors looking for a comfortable living situation in Plano.

Physicians

• Eminent Medical Center (0.4 miles)
• The ENT & Allergy Centers of Texas (1.3 miles)
• Eye Care Associates (1.6 miles)
• Plano Orthopedic & Sports Medicine Center (2.8 miles)
• Dhat (3.3 miles)
• Touchstone Imaging Plano (5.1 miles)
• Dallas Associated Dermatologists (5.1 miles)

Pharmacies

• CVS Pharmacy (1.8 miles)
• CVS Pharmacy (2.2 miles)
• Walgreens (2.3 miles)
• Walgreens (2.3 miles)
• CVS Pharmacy (3.7 miles)
• CVS Pharmacy (3.8 miles)
• Walgreens (3.8 miles)

Hospitals

• The Heart Hospital Baylor Plano (1.9 miles)
• Texas Health Presbyterian Hospital Plano (5.2 miles)

Restaurants

• Sonic Drive-In (2 miles)
• Guitars & Growlers (2.2 miles)
• Lekka (2.4 miles)
• Rodeo Goat (2.5 miles)
• Torchy’S Tacos (2.9 miles)
• Braum's (3.2 miles)
• Eddie's Diner (3.3 miles)

Cafes

• Mimi's Star Cafe (2.1 miles)
• Red Truck Cafe (3.7 miles)
• Mozart Bakery (4.2 miles)
• Starbucks (4.2 miles)
• Starbucks (5.9 miles)

Parks

• Russell Creek Park (2.9 miles)
• Memorial Park (4.1 miles)
• Windhaven Meadows Park (4.6 miles)
• Addison Circle Park (4.8 miles)
• Hoblitzelle Park (5 miles)
• Coyote Creek Park (5.6 miles)
• Arbor Hills Nature Preserve (5.9 miles)

Transportation

• Arapaho Center Station (3.5 miles)

Places of Worship

• Shiloh Missionary Baptist Church (3.6 miles)
• Episcopal Church Of The Transfiguration (4.5 miles)
• Prestonwood Baptist Church (5 miles)
• Chase Oaks Church (5.9 miles)

Theaters

• Alamo Drafthouse Cinema (3.9 miles)
• Cinemark (5 miles)
• Cinemark Holdings (6.2 miles)