Maristone of Franklin

Pros

• The staff at Maristone of Franklin are consistently described as friendly, kind, and attentive to the residents' needs.
• Many visitors appreciate the warm and inviting environment of the community, noting its cleanliness and pleasant atmosphere.
• Tina and her new team have shown exceptional compassion and concern for the care of residents, marking a significant improvement in management.
• Residents enjoy engaging activities and entertainment, such as live music each Friday, contributing to their happiness.
• The facility's Executive Director is recognized for her dedication to providing quality care and fostering a sense of home for the residents.
• Families have found reassurance in knowing their loved ones are cared for by a dedicated staff that values their well-being.
• Several reviews highlight positive experiences with specific staff members who go above and beyond in building relationships with residents.

Cons

• The staff in the memory care unit lacks the necessary skills to care for residents with dementia, leading to poor communication and inadequate support.
• There have been multiple incidents of neglect, such as a resident being left on the floor overnight after a fall without proper checks from staff.
• The cleanliness of the facility is inconsistent, with some areas frequently smelling like urine and laundry not being done as promised.
• Families have expressed concerns about the quality and quantity of food served, with reports of residents going to bed hungry.
• The facility has experienced high turnover rates among management, resulting in instability and dissatisfaction among families regarding care standards.
• Communication with families has reportedly declined since new leadership took over, leaving them feeling unsupported and uninformed about their loved ones' care.
• Residents’ contracts have not been followed accurately, leading to frustration among families when promised assistance is not provided.

Review

Maristone of Franklin has garnered a range of reviews from families and visitors, reflecting both positive experiences and serious concerns related to the care provided at the assisted living facility. Many families have expressed gratitude for the staff’s kindness and attentiveness, emphasizing that these qualities significantly contribute to their loved ones' comfort and satisfaction. One reviewer highlighted their father's swift adjustment to the environment, praising the friendly staff and enjoyable dining options. This sentiment is echoed by others who appreciate the warm atmosphere created within the community, suggesting that potential residents would feel welcomed and cared for in this setting.

The management team, particularly under Tina's leadership, has also received commendations from several individuals who have worked with her over the years. Reviewers noted her commitment to excellence in care, along with a compassionate approach towards residents. It appears that initiatives aimed at improving resident experiences are underway; one visitor observed an unmistakable happiness among residents compared to prior management regimes. This shift seems to center around ensuring that residents feel ownership of their living space while having access to engaging activities like live music and daily events.

However, not all feedback was positive. Some former residents described alarming incidents regarding care deficiencies—such as inadequate assistance for personal hygiene needs and distressing lapses in communication during critical situations involving health emergencies. Reports surfaced about staff oversight failures where residents were not checked on regularly after medication rounds or when they were unwell. Such accounts raise serious concerns about accountability within nursing protocols at Maristone, leading families to question whether their loved ones received appropriate attention during crucial times.

Inconsistency in service delivery further complicates perceptions of Maristone's overall quality. Multiple reviewers mentioned discrepancies between what was promised upon intake versus actual services rendered post-admission. The frequency of scheduled housekeeping or laundry assistance fell short of expectations, which increased frustration among family members concerned about their relatives' well-being. In particular, one family shared a heartbreaking moment when their mother conveyed feelings of hunger because meals seemed insufficiently portioned—this prompted broader discussions about nutritional adequacy which is essential in assisted living settings.

Furthermore, some reviews indicated troubling patterns concerning management stability; frequent turnover among directors led critics to perceive operational mismanagement reflected in care standards delivered on-site. A family member reported experiencing issues with newly implemented medication management protocols as well as concerns regarding how contracts outlining care provisions were modified without adequate discussion or justification after move-in.

In conclusion, while Maristone of Franklin offers many appealing attributes—such as a clean environment with friendly staff and a lively resident community—there remain significant areas needing improvement regarding consistent care quality and effective communication strategies between staff members and families alike. Prospective residents are encouraged to conduct thorough research before making decisions by visiting multiple times during mealtimes and interacting directly with current residents to glean deeper insights into life at Maristone of Franklin before committing themselves or loved ones into its care.

This area of Franklin, Tennessee offers a variety of amenities and services that may be appealing to seniors looking for a convenient and comfortable living environment. With several restaurants nearby, such as Waffle House, Nacho's Mexican Restaurant, and Chick-Fil-A, there are plenty of dining options to choose from. Additionally, there are multiple pharmacies in close proximity, including Walgreens and CVS Pharmacy, ensuring easy access to medication and healthcare needs. For medical care, there are several physician offices nearby, such as Sanctuary Functional Medicine and Williamson Medical Center. The area also offers opportunities for relaxation and recreation with parks like Pinkerton Park and Crockett Park nearby. Overall, this part of Franklin provides a mix of convenience, healthcare options, dining choices, and green spaces that could make it a desirable location for senior living.

Restaurants

• Waffle House (0.1 miles)
• Nacho's Mexican Restaurant (0.1 miles)
• Sonic Drive-In (0.4 miles)
• Chick-Fil-A (0.5 miles)
• Shake Shack (1.6 miles)
• Culver's (1.9 miles)
• Chick-Fil-A (2.2 miles)

Pharmacies

• Walgreens (0.2 miles)
• Walgreens (0.4 miles)
• CVS Pharmacy (0.9 miles)
• Walmart Pharmacy (1.9 miles)
• Walgreens (2.3 miles)
• CVS Pharmacy (3 miles)
• Franklin Family Pharmacy CBD Products (3.2 miles)

Physicians

• Sanctuary Functional Medicine (0.3 miles)
• Donelson Family Practice At Franklin (0.4 miles)
• Tennessee Maternal Fetal Medicine (0.4 miles)
• Center For Pelvic Health (0.4 miles)
• Williamson Medical Center (0.5 miles)
• Tennessee Oncology (0.5 miles)
• Bone And Joint Institute (0.5 miles)

Cafes

• Starbucks (1.1 miles)
• Frothy Monkey (2.5 miles)
• Starbucks (3.5 miles)
• Starbucks (3.7 miles)
• Starbucks (8.3 miles)
• Starbucks (8.7 miles)
• Starbucks (9.4 miles)

Places of Worship

• Church of the City (1.1 miles)
• St Philip Catholic Church (2.4 miles)
• Fellowship Bible Church - Brentwood Campus (5.7 miles)
• Brentwood United Methodist Church (8.2 miles)

Parks

• Pinkerton Park (2 miles)
• Crocket Park (5.7 miles)
• Owl Creek Park (8.3 miles)
• Whitney Park Playground (10 miles)
• Percy Warner Park (10.5 miles)

Hospitals

• Vanderbilt University (5.1 miles)