Southern Care

Pros

• The staff at Southern Care treats residents like family, showing kindness and compassion.
• Many families appreciate the good communication from staff, especially during challenging times like the pandemic.
• Residents enjoy delicious home-cooked meals, and alternatives are offered if they don't like what is served.
• Southern Care provides a safe and caring environment, ensuring that residents receive the assistance they need.
• The facility has a friendly atmosphere with staff who remember residents and their families over time.
• The community offers engaging activities such as bingo, crafts, and music entertainment for residents.
• Families feel confident in the quality of care their loved ones receive at Southern Care, prioritizing care over lavish amenities.
• The small size of the facility allows for personalized attention and familiarity among staff and residents.

Cons

• The facility and room are described as ugly, and the staff could not keep eyes on residents adequately.
• Residents experienced a decline in mental state shortly after moving in, impacting their overall well-being.
• There were concerns about inadequate care for memory care residents mixed with regular elderly care, leading to frequent falls and injuries.
• The medical staff was difficult to reach, and the doctor had an unpleasant bedside manner.
• Cleanliness issues were noted, including dirty entrance glass panes and insufficient housekeeping efforts in patient rooms.
• There were delays in responding to patient calls for assistance, leading to uncomfortable situations for residents needing immediate help.
• The facility lacked adequate activities and outings for residents, making it feel less engaging than other options available.
• First impressions of the community indicated that residents appeared unkempt and waiting long periods for meals without proper care attention.

Review

Southern Care has garnered a mix of heartfelt testimonials and critical feedback from families seeking care for their loved ones. In reviewing the experiences shared by various individuals with different needs and expectations, it becomes clear that while Southern Care has its strengths—particularly in staff compassion and food quality—there are significant concerns about management of residents’ specific medical needs, cleanliness, and overall facility conditions.

One common highlight among positive reviews is the friendliness and attentiveness of the staff. Many family members appreciate how well caregivers treat their loved ones, often likening the atmosphere to that of family. The staff is noted for their kindness, patience, and willingness to communicate openly with families about their loved ones’ care situations. The capability of staff to provide personal care and maintain a respectful environment adds significant value to residents’ experiences. This sentiment resonates strongly with those who prioritize compassionate caregiving over luxurious accommodation.

Food quality tends to receive favorable mentions across the board, as several reviewers commend Southern Care's commitment to home-cooked meals that are both tasty and appropriate for residents' nutritional needs. Families have expressed satisfaction with meal offerings, even noting that alternative options are readily provided if a resident does not like what is being served. Such attention to dietary preferences is particularly important for older adults who may face challenges relating to appetite or specific health-related concerns.

However, contrasting opinions emerge regarding Southern Care's handling of residents with specialized needs—especially those with dementia or requiring assisted living services. Some reviewers voiced serious concerns regarding mixed housing arrangements where individuals needing memory care were grouped together with those requiring less intensive support. This amalgamation reportedly led to inadequate supervision for more vulnerable residents and contributed to declines in mental states within short periods following admission. Reviewers also reported incidents of falls leading to injuries due to lapses in oversight.

Cleanliness emerged as another contentious issue among reviews detailing visits to Southern Care facilities. Multiple reviewers noted inadequacies in housekeeping practices, describing environments where common areas appeared neglected and rooms were not consistently maintained as clean or orderly. Specific complaints included dirty entrance areas and unkempt resident rooms—a concern amplified by mentions of unfortunate incidents involving delayed responses when assistance was requested by residents needing urgent help.

The operational capacity post-pandemic has been mentioned as a factor impacting staffing levels at Southern Care; frustrations pertaining to long wait times for assistance signal deeper systemic issues affecting daily operations within the community’s structure. While many expressed understanding given recent times, they felt that these staffing shortages could potentially compromise patient safety and comfort.

In conclusion, while visitors report an array of positive experiences at Southern Care emphasizing friendly staff, good food, and a caring environment—with some even recommending it wholeheartedly—the overarching narrative contains crucial cautions regarding resident safety amid mixed care groups, cleanliness standards, response times for assistance requests, and effective management communication on medical matters. For families making decisions about senior living arrangements, it will be vital to consider both sides presented through these reviews in relation to individual loved ones’ needs when evaluating Southern Care or similar facilities.

This part of Franklin, Tennessee offers a variety of amenities and services that cater to seniors. With several reputable physicians, pharmacies, and hospitals in close proximity, residents have easy access to quality healthcare. Additionally, there are numerous dining options ranging from casual fast food joints like Sonic Drive-In and Chick-Fil-A to more upscale choices like Shake Shack. For those looking for spiritual fulfillment, there are multiple places of worship nearby such as Church of the City and St Philip Catholic Church. If you enjoy spending time outdoors, parks like Pinkerton Park and Crocket Park provide opportunities for relaxation and recreation. Overall, this area provides a convenient and comfortable environment for seniors looking to settle down in Franklin.

Restaurants

• Nacho's Mexican Restaurant (0.7 miles)
• Waffle House (0.8 miles)
• Sonic Drive-In (0.9 miles)
• Chick-Fil-A (1.1 miles)
• Shake Shack (2.4 miles)
• Culver's (2.6 miles)
• Chick-Fil-A (2.9 miles)

Physicians

• Donelson Family Practice At Franklin (0.8 miles)
• Tennessee Maternal Fetal Medicine (0.9 miles)
• Center For Pelvic Health (0.9 miles)
• Williamson Medical Center (1 miles)
• Bone And Joint Institute (1 miles)
• Tennessee Oncology (1 miles)
• Sanctuary Functional Medicine (1 miles)

Pharmacies

• Walgreens (0.8 miles)
• Walgreens (0.9 miles)
• CVS Pharmacy (1.7 miles)
• Walmart Pharmacy (2.6 miles)
• Walgreens (3.1 miles)
• Franklin Family Pharmacy CBD Products (3.3 miles)
• CVS Pharmacy (3.5 miles)

Places of Worship

• Church of the City (1.5 miles)
• St Philip Catholic Church (2.8 miles)
• Fellowship Bible Church - Brentwood Campus (6.4 miles)
• Brentwood United Methodist Church (8.9 miles)

Cafes

• Starbucks (1.7 miles)
• Frothy Monkey (2.9 miles)
• Starbucks (4.2 miles)
• Starbucks (4.4 miles)
• Starbucks (9 miles)
• Starbucks (9.4 miles)
• Starbucks (10 miles)

Parks

• Pinkerton Park (2.4 miles)
• Crocket Park (6.3 miles)
• Owl Creek Park (8.7 miles)

Hospitals

• Vanderbilt University (5.8 miles)