Canterfield of Franklin

Pros

• The cleanliness and quality of care at Canterfield of Franklin have consistently impressed residents and their families.
• Staff members are friendly, attentive, and knowledgeable about the residents, fostering a warm and welcoming environment.
• Families appreciate the well-coordinated move-in process and excellent communication regarding residents' well-being.
• Residents have formed meaningful friendships and enjoy engaging activities within the community.
• Many families express satisfaction with the quality of meals provided, highlighting that food is enjoyable and nutritious.
• Overall experiences at Canterfield are positive, with families recommending the facility to others seeking care for their loved ones.

Cons

• There are concerns about laundry services, with many missing items and ongoing issues despite offers to replace them.
• Communication regarding residents' care is lacking, particularly for those with cognitive impairments like Alzheimer's, leading to frustration for families.
• Some areas of the facility seem mismanaged, as there is often a lack of staff on one side, raising safety concerns for residents.
• A serious security breach occurred when a worker broke into a resident's room and stole checks, highlighting potential safety risks within the facility.
• Residents have reported feeling unsafe and insecure due to inadequate staffing levels and slow responses from the management to their concerns.
• There are allegations of poor medication administration practices, with instances of medications not being given at appropriate times.
• The cleanliness of the facility has been questioned, including unclean carpets and a lack of cleaning for individual rooms despite requests.
• Frequent turnover in kitchen staff has led to declining food quality and portion sizes, causing dissatisfaction among residents.
• Overall communication about medical appointments and care has been poor, leaving family members uninformed about important matters related to their loved ones’ health.

Review

Canterfield of Franklin has received a range of reviews, showcasing both commendable aspects and critical concerns surrounding the facility. Many families express their appreciation for the cleanliness, friendliness of staff, and general quality of care provided to residents. Positive experiences highlight that meals are well-prepared and activities are engaging, contributing to an overall sense of community. One reviewer proudly states that their loved one receives exceptional attention and affection from staff members, indicating a high level of dedication among caregivers. This sentiment is echoed by numerous others who found Canterfield worthy of 5-star ratings for its holistic approach to resident wellbeing.

Contrasting these positive remarks, some reviews reveal ongoing challenges particularly regarding laundry services, which have led to recurring issues with missing articles. While management has offered replacements for lost belongings, the continuity of these problems remains a significant concern among residents' families. The frustration stemming from this issue illustrates how important such practical matters are in maintaining trust between caregivers and families in assisted living settings.

Communication proves to be a notable area for improvement at Canterfield. One family expressed dissatisfaction due to their inability to receive updates about their loved one’s condition during a respite care stay, particularly since Alzheimer's prevents clear communication from the resident themselves. This gap in information ultimately influenced their decision against long-term placement. However, other reviewers appreciated the communication efforts made by staff during more routine stays where updates were shared regarding falls or health incidents promptly.

Safety concerns emerged as another serious issue from reviews detailing increased unsafety within certain parts of the facility. A distressing account involved a breach where a staff member broke into a resident’s room and engaged in theft, causing considerable alarm amongst family members regarding security protocols. Lackluster responses from management when law enforcement was engaged raised further issues about accountability within the facility's leadership structures. These alarming revelations contradicted many positive experiences shared by other families seeking comfort in knowing their loved ones are secure while under professional supervision.

Another worrying aspect concerned staffing levels on specific sides of the facility, leading some families to question whether adequate support was consistently available for residents deemed more independent. Instances were reported wherein residents experienced falls; although they noted timely responses once alarms were raised, these occurrences amplified worries about proper monitoring throughout the day and night across different sections within Canterfield.

Despite the mentioned challenges facing Canterfield of Franklin related primarily to communication gaps and safety concerns, many families continue to advocate for improvements rather than outright dismissal of the establishment’s value proposition. Some have highlighted positive interactions with new management teams who exhibit strong leadership qualities that inspire hope for necessary changes ahead. Families appreciate personal touches like tours conducted by knowledgeable staff members prior to residency commencement—all aimed at ensuring seamless transitions into living arrangements tailored around individual needs.

In conclusion, while Canterfield of Franklin boasts an admirable track record concerning nurturing relationships between residents and caregivers alongside communal engagement initiatives that enrich lives daily—numerous areas await attention such as enhancing safety measures and refining internal communication protocols between staff members and concerned family members alike if they wish truly uphold high standards expected within senior care facilities today.

This part of Brentwood, Tennessee, offers a convenient and bustling suburban environment with a variety of amenities nearby. With multiple pharmacies, cafes, restaurants, hospitals, physicians' offices, places of worship, and parks within close proximity, residents have easy access to essential services and activities. The area is well-connected with major chain stores like Walgreens and CVS Pharmacy for medical needs and popular cafes such as Starbucks for socializing or enjoying a cup of coffee. There are also a range of dining options from fast food chains like McDonald's and Taco Bell to upscale establishments like J. Alexander?s Restaurant and The Cheesecake Factory. Additionally, there are several healthcare providers including Vanderbilt University Hospital for comprehensive medical care. For spiritual fulfillment, numerous places of worship such as Fellowship Bible Church and St Philip Catholic Church are easily accessible. Outdoor enthusiasts can enjoy recreational activities at nearby parks such as Crockett Park and Pinkerton Park. Overall, this neighborhood in Brentwood offers a vibrant community with convenient amenities that cater to the needs of senior residents looking for a comfortable and accessible living environment.

Pharmacies

• Walgreens (0.3 miles)
• CVS Pharmacy (1.7 miles)
• Walgreens (1.8 miles)
• Walmart Pharmacy (2.3 miles)
• CVS Pharmacy (3.2 miles)
• CVS Pharmacy (3.9 miles)
• Walgreens (4 miles)

Cafes

• Starbucks (1 miles)
• Starbucks (1.7 miles)
• Starbucks (3.3 miles)
• Frothy Monkey (4.1 miles)
• Starbucks (4.5 miles)
• Starbucks (4.7 miles)
• Starbucks (5.6 miles)

Restaurants

• McDonald's (1.1 miles)
• Taco Bell (1.1 miles)
• J. Alexander’S Restaurant (1.1 miles)
• Burger King (1.3 miles)
• Sportsman's Lodge (1.3 miles)
• The Cheesecake Factory (1.3 miles)
• Sonic Drive-In (1.7 miles)

Hospitals

• Vanderbilt University (1.2 miles)
• Vanguard Health Systems (8.5 miles)

Physicians

• Dr James Johnson, MD (1.3 miles)
• Guild, Ashley Heritage Medical Associates Westgate Pc (1.4 miles)
• Pediatric Associates of Franklin (1.9 miles)
• Franklin Orthopaedics & Sports Medicine (1.9 miles)
• Toyos Clinic (1.9 miles)
• Skn Physiques (2.1 miles)
• Pinnacle Dermatology - Franklin (2.2 miles)

Places of Worship

• Fellowship Bible Church - Brentwood Campus (1.8 miles)
• St Philip Catholic Church (3.9 miles)
• Church of the City (4.2 miles)
• Brentwood United Methodist Church (4.3 miles)

Parks

• Crocket Park (3.1 miles)
• Pinkerton Park (4 miles)
• Percy Warner Park (6.6 miles)
• Owl Creek Park (6.8 miles)