Symphony Assisted Living in Franklin, TN

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  • Interior

    A well-lit hallway with sofas and chairs along the sides, featuring a carpeted floor and doors leading to other rooms.
  • Decor

    A cozy living room with a fireplace, bookshelves, and comfortable seating.
  • Living Room

    A cozy living room setup featuring a light gray sofa with patterned cushions, a side table with a lamp, and a cabinet in the background.
  • Bedroom

    A cozy bedroom featuring a decorated bed with a patterned quilt and pillows, an air conditioner under the window, and framed artwork on the wall.
  • Windows

    A cozy living room featuring a blue sofa, yellow armchair, and large windows with curtains.
  • Dining

    An empty dining room with neatly arranged tables and chairs.
  • Fireplace

    A well-decorated dining room featuring a large table, chairs, a chandelier, and a fireplace with surrounding bookshelves.
  • Patio

    A patio set with a table and chairs under an umbrella in a courtyard setting.
  • Television

    A cozy living room with a television, shelf, and comfortable seating.
  • Chandelier

    A spacious dining room with neatly arranged tables and chairs, illuminated by elegant chandeliers.
  • Outdoor Seating

    A row of wooden rocking chairs lined up on a porch beside a brick wall.
  • Painting

    A cozy living room setup with a gray sofa, decorative table lamps, and a landscape painting.
  • Courtyard

    A cozy outdoor patio featuring red-cushioned chairs, tables, and a large umbrella.
  • Studio Apartment

    A cozy studio apartment featuring a living area with a sofa and lamp, adjacent to a bedroom space with a bed and window.

Symphony Assisted Living in Franklin, TN

1020 Harmony Hills Dr, Franklin, TN 37067

For more information about senior living options: (844) 490-3973

4.3 from 47 reviews
5 stars
34
4 stars
6
3 stars
0
2 stars
2
1 stars
5

Assisted Living Independent Living Memory Care

Symphony Assisted Living Costs & Pricing

Symphony Assisted Living offers competitive pricing for its residents when compared to the broader market in Williamson County and the state of Tennessee. For a studio, residents will find the cost at Symphony to be $4,500 per month, which is notably higher than the county's average of $3,740 and significantly above the state average of $3,485. Similarly, for a one-bedroom unit, Symphony's rate of $4,900 exceeds both the county's average of $4,261 and the statewide average of $3,592. While these costs may be higher than those in surrounding areas, they often reflect Symphony's commitment to providing exceptional care and amenities that enhance the quality of life for its residents.

Floor plansSymphony Assisted LivingWilliamson CountyTennessee
Studio$4,500$3,740$3,485
1 Bedroom$4,900$4,261$3,592

Overall Review of Symphony Assisted Living

Pros

  • pro The executive director, Tiffany, and Hunter, the director of nursing, make for an amazing team.
  • pro The care and personal interest in residents' safety and daily needs are a high priority.
  • pro The nursing staff is responsive and caring.
  • pro Harpeth at Harmony Hills is a beautiful facility, and the people there make it feel like home.
  • pro Lisa is awesome at recreation and planning activities, and is an incredible asset to the community.
  • pro Harpeth at Harmony Hills offers the charm and convenience of Franklin living without the high price tag.
  • pro The staff is exceptionally friendly and takes the time to build genuine relationships with residents.
  • pro Symphony Assisted Living is a lovely facility with clean spaces, attentive staff, and 24-hour nursing.
  • pro The administration and staff are top notch, providing transparent and accessible leadership.

Cons

  • pro The facility engages in bait-and-switch practices regarding terms and billing.
  • pro They contradicted agreed-upon terms and demanded payment that didn't align with prior discussions.
  • pro The care and attention to detail are severely lacking and far below expectations.
  • pro The management is described as terrible and lacking integrity.
  • pro Some caregivers are lazy and don't check on residents, with reports of them sleeping on sofas.
  • pro The lobby smells of soiled diapers, and residents have no freedom to move to their rooms.
  • pro Food quality is described as prison-like, and there has been significant staff turnover.
  • pro Some reviewers would not entrust a loved one to this facility and would avoid it at all costs.

Review

Symphony Assisted Living in Franklin is best suited for families seeking a smaller, neighborly setting where staff know residents by name and daily life centers on safety, routine, and meaningful activity. The community's layout supports a home-like atmosphere, with abundant natural light and a central outdoor space that residents can access year round. Families typically value the presence of 24-hour nursing and attentive frontline care, paired with leadership that appears engaged in coordinating services. The executive team - Tiffany as Executive Director and Hunter as Director of Nursing - receives praise for responsiveness, and the staff in dining, activities, and front desk are generally described as friendly and reliable. For those prioritizing steady touchpoints and a sense of belonging, Symphony offers a practical, comfortable middle ground between independent living and hospital-style care.

However, a clear caveat applies to families who demand absolute contractual transparency and predictable bills. Several reviews allege misalignment between initial terms and final charges, labeling the process bait-and-switch and suggesting careful contract review before committing. Turnover in key roles, including the chef and the nursing director, raises questions about continuity of daily routines and the consistency of care. For residents requiring hospital-level monitoring or intensive memory-care protocols, Symphony may feel underscored rather than enhanced. Additionally, multiple accounts of understaffing and uneven care - particularly outside peak hours - signal potential gaps that can affect safety and responsiveness. These concerns do not erase the positives, but they do mean due diligence is essential before choosing Symphony as the primary solution.

On the plus side, the strongest argument for Symphony rests with people who want warmth, reliability, and a sense of community. Families repeatedly praise the compassionate nursing staff, accessible leadership, and the way they coordinate plans to match a resident's needs. The smaller footprint tends to translate into more personalized attention, with residents regularly described as treated like family rather than numbers. Clean, well-kept facilities, thoughtful dining, and a calendar of activities - balanced by periods of quieter living - contribute to a comfortable day-to-day experience. For families watching costs, Symphony's perceived value - especially when meals, care, and housing are bundled - often makes it a practical choice in the Franklin market. When care plans are actively managed and communication is consistent, this community delivers a dependable, home-like option.

Nonetheless, several reviews flag meaningful downsides. Billing disputes and opaque terms creep into the decision for some families, with warnings to scrutinize prorating rules and 30-day notice requirements. Management concerns surface in a subset of critiques, including allegations about accountability and communication gaps that leave families feeling unheard. Reports of limited caregiver coverage at night or on weekends raise safety questions, and even observed lapses such as odors or insufficient common spaces dampen the experience. While not universal, these experiences point to a pattern of inconsistency that can upend trust and daily peace of mind if left unaddressed. Prospective residents should translate impressions from tours into hard questions about staffing, billing, and accountability.

To evaluate Symphony effectively, demand a transparent, written contract that aligns with the conversations held during tours. Get a clear breakdown of all fees, billing cycles, and any prepayment or notice terms, with explicit prorating rules. During tours, assess staffing levels across shifts, speak with frontline caregivers about their days, and verify that 24-hour nursing is reliably available. Request time with the executive director and nursing leadership to gauge responsiveness and problem-solving when issues arise. If memory care is involved, tour the dedicated space with attention to safety features and engagement opportunities. Speak with current residents or families about meal quality, activity programming, and the way care plans are followed. The goal is to reveal reliability, not just warmth.

Overall, Symphony Assisted Living is a credible option for Franklin families who want a warm, home-like environment with dependable caregiving and a manageable size. It tends to shine when leadership is accessible, programming is thoughtful, and residents feel known and cared for. The risks lie in billing disputes, leadership turnover, and potential staffing gaps that can erode daily consistency. Alternatives in the area - most notably Harmony Hills - often earn high marks for stable staffing and strong memory-care execution at competitive prices, making them worth comparing. The prudent path is extended tours, frank contract discussions, and direct conversations with multiple families about day-to-day life. When these due-diligence steps are completed, Symphony can be a reliable home with practical, compassionate care.

Features

Types of Care

  • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
  • Independent Living Independent LivingIndependent living communities are important for seniors because they offer a safe and supportive environment where older adults can live independently while still having access to amenities and services that enhance their quality of life. These communities provide social opportunities, recreational activities, and assistance with daily tasks, promoting overall well-being and allowing seniors to maintain their independence for as long as possible.
  • Memory Care Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.

Amenities

  • Activities on-site Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
  • Beautician on-site Beautician on-siteHaving a beautician on-site at a senior living community is important for seniors as it allows them to easily access grooming and personal care services, boosting their self-esteem and overall well-being. It also provides convenience and helps seniors maintain their sense of independence and personal style.
  • Devotional services off-site Devotional services off-siteDevotional services off-site are important for seniors as they provide spiritual nourishment, social engagement, and a sense of community outside of the senior living facility. This can enhance overall well-being and help combat feelings of isolation and loneliness often experienced by older adults.
  • Indoor common areas Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
  • Respite or short term stays offered Respite or short term stays offeredRespite or short term stays provide seniors with a temporary solution when their regular caregiver is unavailable, offering them the opportunity to receive additional care and support during times of need, while also giving caregivers a chance to rest and recharge.
  • Wheelchair accessible showers Wheelchair accessible showersWheelchair accessible showers are crucial for seniors as they provide a safe and independent bathing option for those with mobility challenges. These showers help prevent falls and allow seniors to maintain their dignity and autonomy while ensuring they can bathe comfortably.

Transportation

  • Nashville International (15 miles away) Nashville International (15 miles away)

Care Services

  • Ambulatory care Ambulatory care"Ambulatory care services provide essential medical support and treatment to seniors without requiring hospitalization, allowing them to maintain their independence and quality of life while managing chronic conditions or receiving routine medical care."
  • Diabetic care Diabetic careDiabetic care is crucial for seniors as they are more susceptible to developing diabetes due to aging and other health conditions. Proper management of diabetes can help prevent complications such as heart disease, vision loss, and nerve damage, improving the overall quality of life for seniors in senior living communities.
  • High acuity care High acuity careHigh acuity care is important for seniors because it provides specialized medical attention and support for individuals with complex medical needs. This level of care ensures that seniors receive the appropriate treatment and assistance to maintain their health and quality of life as they age.
  • Incontinence care Incontinence careIncontinence care is essential for seniors to maintain their dignity, hygiene, and overall quality of life. By addressing incontinence issues promptly and effectively, seniors can enjoy a sense of independence and comfort in their daily activities.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.

Dining

  • Meals provided Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities.
  • Special dining programs Special dining programsSpecial dining programs are important for seniors because they provide nutritious meals tailored to their dietary needs and preferences. These programs also offer socialization opportunities, promote overall health and well-being, and can help prevent malnutrition.

Activities

  • Activities on-site Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
  • Devotional activities offsite Devotional activities offsiteDevotional activities offsite are important for seniors because they provide social engagement, spiritual growth, and a sense of community outside of their living environment. This can improve overall well-being, mental health, and combat feelings of isolation or loneliness.

Description

Symphony Assisted Living in Franklin, TN is a vibrant and welcoming community that offers a range of care services to meet the individual needs of our residents. With a focus on Independent Living and Memory Care, we strive to provide a supportive and engaging environment for seniors.

Our community boasts several amenities designed to enhance the overall quality of life for our residents. We have an on-site beautician who offers personalized grooming and styling services, ensuring that our residents always look and feel their best. Additionally, we offer devotional services off-site to cater to the spiritual needs of our residents. Our indoor common areas provide comfortable spaces for socializing and relaxation, while also serving as venues for various activities and events. For those in need of temporary care or respite stays, we offer short-term accommodation options.

At Symphony Assisted Living, we understand the importance of specialized care services. That is why we provide diabetic care, high acuity care, incontinence care, and medication management to ensure the well-being and health of our residents. Our trained staff members are dedicated to maintaining the highest standards of care.

When it comes to dining, we offer special dining programs that cater to specific dietary requirements or preferences. We believe that good nutrition plays a vital role in overall wellness.

We believe in staying active both physically and mentally. In addition to various on-site activities, such as devotional activities offsite, there are many nearby options for recreation and leisure. Residents can enjoy visiting one of the four cafes or two nearby parks for a change of scenery. With nine pharmacies located close by, accessing medications is convenient and hassle-free. Additionally, having 20 physicians nearby ensures easy access to healthcare professionals when needed.

We understand the importance of faith for many individuals and their families; therefore, living near three places of worship offers opportunities for spiritual fulfillment.

Lastly, living in close proximity to one hospital provides peace of mind knowing that emergency medical services are readily available.

At Symphony Assisted Living, we strive to provide a nurturing and inclusive environment that supports the independence and well-being of our residents. With a range of care services, convenient amenities, and nearby facilities, we are proud to offer an exceptional assisted living community in Franklin, TN.

Nearby Places of Interest

This part of Franklin, Tennessee offers a convenient and bustling location with easy access to various amenities such as cafes, pharmacies, restaurants, and hospitals. The abundance of Starbucks locations reflects the popularity of the area among residents and visitors alike. With several physicians' offices nearby, including Harpeth Obstetrics and Gynecology and Williamson Medical Center, residents can rest assured that their healthcare needs will be met. Additionally, there are plenty of dining options like Culver's and Chick-Fil-A for those looking to enjoy a meal out. The presence of places of worship such as St Philip Catholic Church and Brentwood United Methodist Church provides spiritual support for individuals seeking community engagement. Parks like Pinkerton Park offer opportunities for outdoor recreation and relaxation. Overall, this neighborhood in Franklin is a vibrant and well-rounded community ideal for seniors seeking a mix of conveniences and amenities in a welcoming environment.

Cafes

  • Starbucks (0.6 miles)
  • Starbucks (2.2 miles)
  • Starbucks (2.6 miles)
  • Frothy Monkey (3.7 miles)
  • Starbucks (7.1 miles)
  • Starbucks (7.5 miles)
  • Starbucks (8 miles)

Physicians

  • Harpeth Obstetrics and Gynecology (0.9 miles)
  • Vanderbilt Children's Neurology Franklin (1.1 miles)
  • Coolsprings Family Medicine (1.1 miles)
  • Williamson Medical Center (1.1 miles)
  • Bone And Joint Institute (1.1 miles)
  • Tennessee Oncology (1.1 miles)
  • Williamson Medical Center (1.2 miles)

Pharmacies

  • CVS Pharmacy (1.1 miles)
  • Walmart Pharmacy (1.2 miles)
  • Walgreens (1.3 miles)
  • Walgreens (1.5 miles)
  • Walgreens (1.7 miles)
  • CVS Pharmacy (2.1 miles)
  • Walgreens (3.5 miles)

Restaurants

  • Culver's (1.2 miles)
  • Sonic Drive-In (1.3 miles)
  • Shake Shack (1.3 miles)
  • Chick-Fil-A (1.4 miles)
  • Chuy's (1.4 miles)
  • Waffle House (1.5 miles)
  • Drake's (1.6 miles)

Places of Worship

  • Church of the City (2.5 miles)
  • St Philip Catholic Church (3.4 miles)
  • Fellowship Bible Church - Brentwood Campus (4.6 miles)
  • Brentwood United Methodist Church (6.9 miles)

Parks

  • Pinkerton Park (3.2 miles)
  • Crocket Park (4.2 miles)
  • Owl Creek Park (6.7 miles)
  • Whitney Park Playground (8.5 miles)
  • Percy Warner Park (9.9 miles)

Hospitals

  • Vanderbilt University (4.1 miles)

Frequently Asked Questions

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Related Resources

  • when should someone with dementia go into a care home8 Important Indicators That Memory Care May Be Necessary

    The article highlights eight indicators that a loved one with dementia may require specialized memory care, emphasizing the emotional and logistical challenges families encounter in this decision. It discusses signs such as difficulties with daily tasks, safety concerns, and caregiver burnout, suggesting that memory care facilities can provide the necessary support and structured environments for those experiencing cognitive decline.

  • what do dementia patients think aboutDelving into the Inner World of Dementia: Insights into Thoughts and Awareness

    Dementia, primarily caused by Alzheimer's disease but also linked to other conditions, leads to cognitive decline impacting memory and daily functioning, with individuals experiencing varied awareness of their impairments. Despite memory loss, emotional connections persist, enabling responses to familiar stimuli, highlighting the need for caregivers to provide compassionate support that recognizes both limitations and retained emotional depth.

  • does my mom have dementia quizFive Subtle Dementia Indicators to Observe: An In-Depth Guide to Understanding “Does My Mom Have Dementia?”

    The article presents five subtle indicators of dementia, such as memory lapses and mood swings, to help families assess cognitive decline in loved ones. It emphasizes early detection, open communication, and seeking professional help while providing practical support steps.