Harmony at Brentwood

Pros

• Residents at Harmony at Brentwood are making nice friends and enjoying the community atmosphere.
• The staff is attentive to the needs of the residents, providing love and kindness in their care.
• Many families have found the staff to be super helpful and caring toward their loved ones.
• The activity schedule offers a wide variety of options for all levels of participation, keeping residents engaged.
• The facility is clean, beautiful, and well-located, meeting many families' expectations.
• Residents appreciate the delicious food served at Harmony at Brentwood.
• Families recommend Harmony at Brentwood based on their positive experiences with care and support from the staff.

Cons

• The husband did not receive the necessary attention and assistance, leading to delays in help when needed.
• There were significant issues with communication regarding extra assistance charges, and the family felt that their loved one was not receiving the care they paid for.
• After a hospital stay due to falls, the facility refused to provide refunds for the month of June despite acknowledging that more skilled nursing was needed.
• A flooding issue during a holiday weekend went unaddressed, with no response from management despite multiple emails sent.
• Staff shortages were noted, affecting timely care and response times for residents needing help.
• Residents experienced unsanitary conditions in their rooms and bathrooms due to insufficient cleaning staff.
• There were ongoing billing discrepancies and communication problems, leading to frustration and delayed resolutions with financial matters.
• The facility seemed large and overwhelming for some visitors, making it feel less personal or community-oriented.
• Despite offering numerous activities, there was a perception that there was a lack of encouragement for resident interaction within certain living areas.
• Some individuals reported experiencing problems with staff behavior during interactions observed on-site tours.

Review

Harmony at Brentwood has garnered a variety of reviews highlighting both its strengths and areas for improvement. Many families express satisfaction with their loved ones' experiences, noting social connections and financial savings compared to other facilities, such as Brookdale. Several reviewers commend the community atmosphere, reporting that residents are making friends and enjoying activities organized by attentive staff. Those who have chosen Harmony at Brentwood frequently highlight the benefits of having access to a full kitchen and the freedom it provides for their loved ones.

However, not all experiences have been positive. Several reviewers voiced concerns regarding inadequate staffing levels and issues receiving timely assistance. One reviewer described instances where they waited up to 45 minutes for help, which compromised the quality of care provided to their loved one. Another expressed frustration over redundant efforts to seek assistance within the facility during emergencies, emphasizing a distressing lack of communication and responsiveness from the staff when needs arose. The feedback reflects a broader concern about whether sufficient support is available across different care levels within Harmony.

Residents also reported deeper issues concerning billing practices and overall management responsiveness. Some expressed disappointment after paying substantial sums while feeling that they did not receive promised services or appropriate follow-up after significant life events—such as hospitalizations or bereavements. In particular, families noted challenges related to unjustified charges post-mortem or difficulties in obtaining final bills, underscoring a need for improved communication from the facility's management.

The physical environment at Harmony at Brentwood appears generally well-received; many reviewers complimented its cleanliness and aesthetic appeal. One resident enthusiastically detailed an active community life filled with diverse recreational options like billiards, bridge games, happy hours, and musical presentations—activities that enrich daily living for those who wish to engage actively. This vibrant atmosphere contributes positively to many residents’ mental well-being.

Nevertheless, there were notable critiques regarding inefficiencies in maintenance response times during urgent situations, such as flooding incidents that occurred over long holiday weekends when no staff was available on-site. Instances of neglect such as slow maintenance responses raised concerns about potential health hazards like mold developing due to wet environments left unaddressed.

In conclusion, while many families appreciate Harmony at Brentwood's friendly environment and initiatives aimed at fostering community among residents, significant operational challenges persist that could undermine the overall experience for some residents and their families. Enhanced attention toward staffing adequacy, financial transparency in billing practices, timely assistance protocols during emergencies, and consistent maintenance oversight would be beneficial improvements for this facility looking to provide exceptional care consistently across its diverse resident population.

This part of Brentwood, Tennessee offers a variety of amenities that cater to senior living. With multiple places of worship nearby, individuals can easily find a community to connect with spiritually. The proximity to parks such as Crocket Park and Percy Warner Park provides opportunities for outdoor activities and leisurely strolls. Access to physicians and hospitals like Nashville Vision Associates and Vanguard Health Systems ensures quality healthcare options are readily available. Additionally, there is a selection of pharmacies for convenient medication needs. A range of restaurants from fast food chains to casual dining establishments like Jason's Deli and Uncle Julio's offer diverse dining options, while cafes such as Starbucks provide cozy spots for socializing or enjoying a cup of coffee. For entertainment, Regal Hollywood theater is just a short drive away. Overall, this area provides a welcoming environment with essential services for seniors looking to settle in Brentwood.

Places of Worship

• Fellowship Bible Church - Brentwood Campus (1.2 miles)
• Brentwood United Methodist Church (1.8 miles)
• St Philip Catholic Church (6.8 miles)
• Church of the City (6.9 miles)

Parks

• Crocket Park (1.5 miles)
• Owl Creek Park (4.8 miles)
• Percy Warner Park (6 miles)
• Pinkerton Park (6.8 miles)
• Whitney Park Playground (7.1 miles)

Physicians

• Nashville Vision Associates At Brentwood Medical Center (1.6 miles)
• Guild, Ashley Heritage Medical Associates Westgate Pc (2.3 miles)
• Maryland Farms Family Practice (2.3 miles)
• Maryland Farms Pediatrics (2.4 miles)
• Dr James Johnson, MD (2.5 miles)
• The LASIK Vision Institute (3 miles)
• Pediatric Associates of Franklin (3.1 miles)

Restaurants

• Chick-Fil-A (1.7 miles)
• Jason's Deli (1.9 miles)
• Uncle Julio's (2.1 miles)
• Sonic Drive-In (2.1 miles)
• McDonald's (2.3 miles)
• Sportsman's Lodge (2.5 miles)
• McDonald's (2.7 miles)

Hospitals

• Vanderbilt University (1.8 miles)
• Vanguard Health Systems (6.6 miles)

Pharmacies

• CVS Pharmacy (1.8 miles)
• Walgreens (2.4 miles)
• CVS Pharmacy (3.1 miles)
• Walgreens (3.1 miles)
• Walgreens (3.7 miles)
• Walgreens (4.2 miles)
• Walmart Pharmacy (4.6 miles)

Cafes

• Starbucks (1.9 miles)
• Starbucks (2.4 miles)
• Starbucks (2.8 miles)
• Starbucks (2.9 miles)
• Starbucks (3 miles)
• Crieve Hall Bagel Co. (5.3 miles)
• Starbucks (5.5 miles)

Theaters

• Regal Hollywood ScreenX & RPX - Nashville (7.3 miles)