NHC Place at Cool Springs

Pros

• The staff at NHC Cool Springs is described as attentive and caring, consistently prioritizing the well-being of residents.
• Many families appreciate the excellent communication regarding care plans, with regular updates provided to family members.
• Several reviewers noted that the facility is clean, beautiful, and well-maintained, contributing to a pleasant environment for residents.
• Positive experiences in rehabilitation are highlighted, with improvements observed in patients' conditions thanks to dedicated therapists and staff support.
• Families express gratitude for the compassionate care their loved ones receive, which has helped them transition smoothly into the community.

Cons

• The management at NHC Cool Springs does not care about people and makes promises they don't follow through on.
• There is a lack of communication among the staff, leading to ignored suggestions from family members and inadequate patient care.
• Patients often do not receive their medications as scheduled, with contracted staff failing to attend to them properly.
• The facility is short-staffed, resulting in neglect and poor conditions for residents, including pressure ulcers and other complications.
• Families have experienced traumatic situations due to the inadequate support provided by NHC Cool Springs, which exacerbates stress during already difficult times.
• Some reviews indicate that while the facility appears clean, it does not meet the expected standards of care for elderly patients.
• The high costs associated with care do not equate to quality service or satisfactory living conditions for residents.

Review

NHC Cool Springs has garnered a range of reviews from families and individuals who have experienced care at the facility, reflecting both satisfaction and dissatisfaction. The experiences shared highlight the complexities of long-term care and rehabilitation, making it crucial for prospective residents and their families to thoroughly consider all aspects before making a decision.

Positive testimonials emphasize the attentive and caring nature of the staff at NHC Cool Springs. One family member praised the facility for its consistent communication, noting that weekly calls and quarterly updates on care plans allowed them to feel connected to their loved one’s well-being. Another reviewer expressed gratitude for the exceptional care they received during their own stay, highlighting how even seemingly insignificant staff members contributed to a sense of importance and value throughout their recovery process. The positivity surrounding the environment was also echoed in comments about cleanliness, comfort, and food quality, with several reviewers acknowledging that their loved ones showed improvement in therapy thanks to dedicated professionals.

However, not all reviews reflect this positive perspective. Several families reported distressing experiences that painted a stark contrast to those who spoke highly of the facility. One individual recounted a harrowing time with their father in skilled nursing at NHC Cool Springs—describing conditions as "atrocious." They expressed concern over short staffing issues, lack of proper management in medication administration, and inadequate attention to basic needs like toileting and meal accessibility. Regrettably, this resulted in their father developing pressure ulcers during his stay—a troubling outcome for anyone seeking rehabilitative care.

Many reviews also noted concerns regarding communication or lack thereof among staff members. A recurring theme was that suggestions or advocacy from family members were often dismissed or ignored entirely. This led to feelings of helplessness among families who were trying to ensure proper care for their loved ones but faced obstacles due to poor internal communication within the facility. Issues such as these are particularly alarming when considering how vital it is for healthcare providers to effectively communicate about patient needs—an element essential for not only ensuring safety but also promoting overall health.

Further complicating matters was commentary on contract nursing staff who were frequently unfamiliar with patients’ backgrounds or specific needs. Reviews indicated that this rotation inhibited continuity of care; some nurses failed to recognize essential requirements such as medication administration or particular patient disabilities like blindness—a worrying situation that could significantly impact patient welfare if left unaddressed.

Despite discrepancies in experiences highlighted by reviewers, some individuals remained hopeful about their loved ones' progress after experiencing initial difficulties during recovery periods. Acknowledging challenges faced early on in rehabilitation settings is vital; yet many came together through discussions with management addressing specific concerns as circumstances improved over time. This underscores an important narrative: while facilities can present challenges in delivering optimal elderly care—often exacerbated by factors like staffing shortages—the potential positive outcomes do exist when effective collaboration between families and caretakers unfolds.

In summary, NHC Cool Springs stands as a microcosm of long-term care facilities across regions offering mixed results based on individual circumstances encountered there. While praising aspects like compassion from certain staff members alongside favorable treatment transitions creates a valuable perspective—glaring issues are still prevalent warranting closer examination before entrusting any family member into such environments where vulnerability rests upon them heavily without support frameworks fully intact.

Located in Franklin, Tennessee, this area offers a variety of amenities that cater to seniors looking for a convenient and comfortable living environment. With multiple physician offices nearby such as Pinnacle Dermatology and Franklin Orthopaedics & Sports Medicine, residents have easy access to medical care. In addition, there are several restaurants including Shake Shack and Culver's within close proximity for dining options. Pharmacies like Walmart Pharmacy and Walgreens are also conveniently located for medication needs. For spiritual fulfillment, there are places of worship like Church of the City and St Philip Catholic Church nearby. Parks such as Pinkerton Park provide opportunities for outdoor recreation and relaxation. Overall, this part of Franklin offers a well-rounded community with essential services that cater to senior living needs.

Physicians

• Pinnacle Dermatology - Franklin (0.3 miles)
• Huffnagle James Dr (0.3 miles)
• Skn Physiques (0.4 miles)
• Franklin Orthopaedics & Sports Medicine (0.4 miles)
• Toyos Clinic (0.7 miles)
• Coolsprings Family Medicine (0.8 miles)
• Vanderbilt Interventional Pulmonology Franklin (1.7 miles)

Restaurants

• Shake Shack (0.6 miles)
• Culver's (0.8 miles)
• Chick-Fil-A (0.8 miles)
• Chuy's (0.8 miles)
• Drake's (0.8 miles)
• Burger King (1.4 miles)
• The Cheesecake Factory (1.6 miles)

Pharmacies

• Walmart Pharmacy (0.7 miles)
• Walgreens (0.8 miles)
• CVS Pharmacy (1.2 miles)
• Walgreens (1.9 miles)
• CVS Pharmacy (2.1 miles)
• Walgreens (2.1 miles)
• Walgreens (2.2 miles)

Cafes

• Starbucks (1.5 miles)
• Starbucks (2 miles)
• Starbucks (2.2 miles)
• Frothy Monkey (2.4 miles)
• Starbucks (6.5 miles)
• Starbucks (6.8 miles)
• Starbucks (7.6 miles)

Places of Worship

• Church of the City (2.1 miles)
• St Philip Catholic Church (2.2 miles)
• Fellowship Bible Church - Brentwood Campus (3.9 miles)
• Brentwood United Methodist Church (6.4 miles)

Parks

• Pinkerton Park (2.1 miles)
• Crocket Park (4.4 miles)
• Owl Creek Park (7.7 miles)
• Percy Warner Park (8.5 miles)
• Whitney Park Playground (9.6 miles)

Hospitals

• Vanderbilt University (3.3 miles)