Symphony Assisted Living and Memory Care
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1020 Harmony Hills Drive, Franklin, TN 37064
For more information about senior living options: (844) 490-3973
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The executive director, Tiffany, and Hunter, the director of nursing, make for an amazing team. The care and personal interest in residents' safety and daily needs are high priority. The nursing staff is responsive and caring. Lisa is awesome at recreation and planning activities. The entire team has gone above and beyond to make the transition into memory care smooth and comforting. The staff is kind, attentive, and genuinely invested in the well-being of the residents. They treat everyone with compassion, patience, and respect. The facility itself is beautiful and thoughtfully designed, and the people make it feel like home. The community is committed to creating a warm, home-like environment where residents feel welcomed and cared for. The staff is exceptionally friendly and takes the time to build genuine relationships with each resident. Harpeth at Harmony Hills offers the charm and convenience of Franklin living without the high price tag. For families seeking quality care nearby at a more affordable rate, this community is well worth considering.
The reviewer cautions against using the facility due to billing term contradictions and bait-and-switch practices. They claim the care and attention to detail were severely lacking. They would not entrust a loved one to this facility and advise avoiding it at all costs. They accuse the management of terrible integrity, alleging Lisa recruited her own crew and covered for them. They state complaints are met with anger and silence from Lisa and her team. They allege some caregivers are lazy and neglect residents, with reports of them sleeping on sofas. They describe the lobby smelling of soiled diapers and residents being kept in the lobby with little freedom. They note many vacant rooms, implying issues with the facility. They say the current management won't change anything and suggest looking elsewhere.The Harpeth at Harmony Hills in the Franklin area has clearly produced a rollercoaster of experiences for families, residents, and referral partners. On one hand, there are numerous glowing testimonials about warmth, attentiveness, and a welcoming, home-like atmosphere. On the other hand, there are serious cautions about billing practices, management integrity, and the day-to-day realities of care. Taken together, the reviews paint a picture of a community with strong, passionate advocates and equally vocal critics, all pointing to a facility that can feel like a sanctuary for some and a source of frustration for others.
A number of residents and family members highlight exceptional leadership and compassionate care. The executive director, Tiffany, and the director of nursing, Hunter, are often cited as a powerful, effective team that brings security and thoughtful oversight to daily operations. Families report that their loved ones receive high-priority care and personal attention to safety and daily needs. The nursing staff is described as responsive and genuinely caring, with observers noting that the facility's care approach feels attentive and proactive. This praise is echoed by families who emphasize small, meaningful moments - staff who are kind, patient, and invested in residents' well-being - contributing to a sense that Harmony Hills is more than just a place to live; it's a community that treats residents with compassion.
Love for the community's activities and atmosphere also recurs in the reviews. Lisa, the recreation director, is repeatedly singled out for elevating the resident experience through engaging events and thoughtful planning. Families speak highly of the fun, well-organized activities that help residents feel connected and valued, while referral partners note the balance Harmony Hills strikes between the charm and convenience of Franklin living and a more affordable, caring environment. The thoughtful design of the facility - described as beautiful and easy to navigate, with one-story layouts and accessible courtyards - further reinforces the sense that Harmony Hills strives to be a welcoming, home-like home for seniors who want quality care with a vibrant social life.
The positive tone extends to personal transitions into the community. Several reviews praise staff like Bailey and Dana for making the move smoother, handling paperwork efficiently, and helping families feel at ease as their loved ones settle into assisted living or memory care. One daughter describes the transition as "smooth and comforting," noting that the entire team worked to ensure the process was as stress-free as possible for her parents and their family. For many families, this combination of a warm, capable staff and an aesthetically pleasing, navigable environment creates a compelling narrative about Harmony Hills as a community where loved ones can thrive.
However, amid the praise, there is a strongly voiced counter-narrative about management practices and the financial side of care. A number of reviewers recount experiences that feel misleading or inconsistent with initial terms. They describe a pattern where terms discussed during contract review allegedly clashed with what the facility demanded when the bill came due - an experience some label as a "bait-and-switch." The frustration grows for those who feel that the care agreement they thought they had signed up for did not hold under billing reality, and for families who feel they are fighting over coverage and payment rather than benefiting from straightforward, transparent service.
Critical voices also flag serious concerns about integrity and day-to-day oversight. One review urges readers to notice the number of vacant rooms and to consider how that might reflect staffing or management decisions. Others accuse specific individuals - most notably Lisa, the facility's manager in some accounts - of poor leadership, retaliation against families who speak up, and even lying to families and corporate offices. The sentiment is that some caregivers are lazy or disengaged, and that residents "sleep on sofas" or in wheelchairs because staff neglect is a real issue. The proximity of negative comments to more general statements about understaffing, a lack of accountability, and a hostile response to complaints underscores a troubling churn of opinions about the facility's governance.
In one particularly vivid set of remarks, a reviewer paints a bleak picture of the lobby environment and the ongoing financial friction: a smell of soiled diapers, restricted resident movement, and heavily mediated care that might leave families worried about independence and dignity. While other observers emphasize the many caregivers who do show care and dedication, these strong accusations reveal a tension that cannot be ignored. The combination of alleged insurance billing mishaps, unresponsive administrative behavior when concerns are raised, and explicit claims about misconduct creates a spectrum of experience that makes some families hesitate to proceed without extensive due diligence.
Overall, Harmony Hills appears to be a community of contrasts: a place where many residents and families experience warmth, professional leadership, meaningful activities, and a sense of home, while others encounter significant concerns about billing, integrity, and consistent quality of care. The range of perspectives suggests that outcomes may depend heavily on individual staff dynamics, the time of day, and how well contracts and payments are aligned from the outset. For anyone considering Harmony Hills, the prudent course is to document initial conversations, take any contract home for careful review, and seek clarity on billing, coverage, and care plans before committing. The stories shared here remind prospective families to balance the undeniable positive testimonials with a careful examination of the potential risks and to stay engaged with both the direct care team and facility leadership to ensure alignment with expectations.
68 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Nashville International (17 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults. Mild cognitive impairment"Mild cognitive impairment" is important for seniors because it is an early stage of cognitive decline that can potentially progress to more severe conditions such as dementia. Recognizing and addressing mild cognitive impairment can help seniors receive appropriate care and support to maintain their quality of life and independence for as long as possible.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Specialized memory care programmingSpecialized memory care programming is crucial for seniors with cognitive impairments such as dementia or Alzheimer's disease. These programs provide a safe and supportive environment tailored to the unique needs of individuals with memory loss, helping them maintain their independence, dignity, and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Symphony Assisted Living and Memory Care in Franklin, TN is a senior living community that specializes in memory care. Our dedicated staff provides 24-hour supervision and assistance with activities of daily living, such as bathing, dressing, and transfers. We also offer medication management and specialized memory care programming for residents with mild cognitive impairment.
Our community boasts a range of amenities designed to enhance the quality of life for our residents. From our beauty salon to our fitness room, residents can indulge in various activities and maintain their well-being. We provide fully furnished accommodations with private bathrooms, ensuring comfort and privacy for each resident. Our restaurant-style dining offers delicious meals prepared by our experienced chefs, taking into account special dietary restrictions.
At Symphony Assisted Living and Memory Care, we prioritize social engagement and mental wellness. Residents can enjoy a variety of planned daily activities, resident-run programs, and scheduled day trips organized by our team. Our concierge services are available to assist with any needs or requests.
Located in Franklin, TN, our community benefits from its proximity to many amenities essential for an enriching lifestyle. With several cafes, parks, pharmacies, physicians' offices, restaurants, places of worship nearby along with a hospital in close vicinity – residents have easy access to various services and attractions.
Experience the warmth and compassion of Symphony Assisted Living and Memory Care where we provide exceptional care in a comfortable and supportive environment.
Symphony Assisted Living and Memory Care is located at 1020 Harmony Hills Drive, Franklin, TN 37064 in Williamson County, Tennessee
The 24-hour supervision at Symphony Assisted Living and Memory Care ensures that residents receive constant oversight, which is crucial for their safety and well-being, especially for those with dementia or Alzheimer's disease. Assistance with activities of daily living, including bathing and dressing, helps maintain personal hygiene and dignity while fostering independence in a supportive environment. The facility's help with transfers reduces the risk of falls and enhances mobility, promoting healthier physical activity. Meal preparation and service cater to specific dietary needs, ensuring residents receive nutritious meals that support cognitive health. Medication management is essential for adherence to treatment plans, preventing complications related to missed doses. Additionally, the mental wellness program addresses emotional and psychological needs through targeted interventions. For those with mild cognitive impairment, tailored approaches are implemented to slow progression while specialized memory care programming provides structured activities designed to engage residents cognitively--these features collectively create a holistic environment conducive to enhancing quality of life for individuals facing cognitive challenges.
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