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4.4 from 26 reviews
5 stars
21
4 stars
1
3 stars
0
2 stars
1
1 stars
3
Overall Review of Symphony Assisted Living and Memory Care
common18 reviews mention this
Caring, responsive staff stands out
Residents and families describe staff who are caring, attentive, and responsive to daily needs.
Many reviews focus on how staff show up day to day—being kind, friendly, and invested in residents’ safety and comfort. Several people mention responsive nursing support and caregivers who take initiative. Others describe the front desk and directors as welcoming when they visit, and one resident’s family highlights that the facility feels comfortable to them. A few negative reviews also criticize care and staffing levels, but they still point to residents being a priority and frame disappointment around not meeting expectations.
common4 reviews mention this
Recreation and events are planned
Residents get structured recreation with planning led by named staff members.
Multiple reviews highlight recreation and activities, including praise for Lisa’s work as recreation director. One reviewer specifically calls out events and engagement through community planning. Another notes staff involvement with residents, reinforcing that activities aren’t just offered in name. While some families mention transitions into memory care, those comments often include relief that daily life is supported through organized engagement.
differentiator4 reviews mention this
Memory care transition gets support
Families report helpful planning and support when moving into memory care.
Several reviews describe a smoother start when transitioning to memory care, including guidance on paperwork and developing a plan for an incoming resident’s needs. Residents and families also mention attention to safety and daily care routines after the move. The community offers specialized memory care programming and medication management, which aligns with the emphasis on daily support and structured care described in reviews. At least one review also frames the stay as a safe option for someone needing a higher level of care.
caveat4 reviews mention this
Cleanliness and upkeep draw mixed reactions
Reviews are split on cleanliness and overall condition, with some serious concerns reported.
A few reviewers describe the building as clean, well maintained, and easy to get around. Others raise more concerning observations, including empty rooms mentioned during a tour and reports of unpleasant odors in common areas. One family also describes the environment as chaotic and points to staffing shortfalls as part of the problem. Taken together, it sounds like the facility can appear well kept at times, but there are repeated concerns about consistency.
caveat3 reviews mention this
Billing and reimbursement issues appear in reviews
Some families report problems with billing, checks, or reimbursement.
One review alleges a contract dispute where the billed amount didn’t match earlier conversations. Another family describes long-term care insurance paperwork delays and missing payments over several months. While one review mentions value and a lower price compared with other options, the negative billing-and-reimbursement experiences are prominent enough that families considering the community may want to confirm details up front. These comments focus on administrative follow-through rather than day-to-day programming.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Housing
68 resident community capacity
Types of Care
Assisted Living
Memory Care
Amenities
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Transportation
Nashville International (17 miles away)
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Transportation to doctors appointments
Care Services
12-16 hour nursing
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Mild cognitive impairment
Special dietary restrictions
Specialized memory care programming
Dining
Diabetes diet
Special dietary restrictions
Activities
Community-sponsored activities
Concierge services
Fitness programs
Planned day trips
Resident-run activities
Scheduled daily activities
Nearby Places of Interest
Restaurants
Chick-Fil-A (0.4 miles)
Waffle House (0.6 miles)
Nacho's Mexican Restaurant (0.7 miles)
Sonic Drive-In (0.9 miles)
Shake Shack (1.2 miles)
Culver's (1.6 miles)
Chick-Fil-A (1.8 miles)
Physicians
Vanderbilt Interventional Pulmonology Franklin (0.4 miles)
Sanctuary Functional Medicine (0.5 miles)
Vanderbilt Children's Neurology Franklin (0.8 miles)
Tennessee Maternal Fetal Medicine (0.9 miles)
Center For Pelvic Health (0.9 miles)
Williamson Medical Center (0.9 miles)
Tennessee Oncology (0.9 miles)
Pharmacies
Walgreens (0.5 miles)
CVS Pharmacy (0.7 miles)
Walgreens (0.9 miles)
Walmart Pharmacy (1.5 miles)
Walgreens (2 miles)
CVS Pharmacy (2.5 miles)
Franklin Family Pharmacy CBD Products (2.9 miles)
Places of Worship
Church of the City (0.9 miles)
St Philip Catholic Church (1.9 miles)
Fellowship Bible Church - Brentwood Campus (5.3 miles)
The 24-hour supervision at Symphony Assisted Living and Memory Care ensures that residents receive constant oversight, which is crucial for their safety and well-being, especially for those with dementia or Alzheimer's disease. Assistance with activities of daily living, including bathing and dressing, helps maintain personal hygiene and dignity while fostering independence in a supportive environment. The facility's help with transfers reduces the risk of falls and enhances mobility, promoting healthier physical activity. Meal preparation and service cater to specific dietary needs, ensuring residents receive nutritious meals that support cognitive health. Medication management is essential for adherence to treatment plans, preventing complications related to missed doses. Additionally, the mental wellness program addresses emotional and psychological needs through targeted interventions. For those with mild cognitive impairment, tailored approaches are implemented to slow progression while specialized memory care programming provides structured activities designed to engage residents cognitively--these features collectively create a holistic environment conducive to enhancing quality of life for individuals facing cognitive challenges.
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The article differentiates between assisted living and memory care, explaining that assisted living supports seniors with daily activities while promoting independence, whereas memory care provides specialized services for individuals with dementia, focusing on secure environments and cognitive support. It also addresses staff training, safety considerations, costs, family involvement, and transition strategies for families navigating these care options.
The article outlines effective communication strategies for interacting with loved ones with dementia, highlighting the need for empathy, patience, and understanding while emphasizing supportive approaches like using simple language, minimizing distractions, and focusing on feelings over facts to maintain dignity and foster connection. It also suggests seeking professional guidance when needed as communication challenges evolve.
VA nursing homes, or Community Living Centers (CLCs), offer tailored long-term care for veterans, featuring medical attention and rehabilitation in a supportive environment. The guide covers facility types, eligibility criteria, financial assistance options, quality of care standards, and alternatives to full-time nursing home placement.
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68 resident community capacity
Assisted Living
Memory Care
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Nashville International (17 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
Personable caregivers and an easy intake process; issues are addressed quickly.
Understanding the Distinctions: Assisted Living and Memory Care Explained
How to Communicate with a Loved One Living with Dementia: 10 Supportive Strategies
Comprehensive Guide to VA Nursing Homes: A Crucial Long-Term Care Resource for Veterans