Symphony Assisted Living and Memory Care in Franklin, TN
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Information last verified:
1020 Harmony Hills Drive, Franklin, TN 37064
For more information about senior living options: (844) 490-3973
The executive director, Tiffany, and Hunter, the director of nursing, make for an amazing team. The care and personal interest in residents' safety and daily needs are a high priority. The nursing staff is responsive and caring. Harmony Hills is described as a great place for seniors to live out their days. Lisa, the Recreation Director, is an incredible asset to the Harpeth at Harmony Hills community. The community is committed to creating a warm, home-like environment where residents feel welcomed and cared for. The staff is exceptionally friendly and takes the time to build genuine relationships with residents. Harpeth at Harmony Hills offers the charm and convenience of Franklin living without the high price tag. For families seeking quality care nearby at a more affordable rate, this community is well worth considering. The facility is beautiful and thoughtfully designed. Overall, Harpeth at Harmony Hills provides a welcoming environment with comprehensive care services, making it a commendable choice for senior living. The front desk staff are always friendly and helpful. The staff are great and the facility is well maintained.
The reviewer alleges the facility engaged in a bait-and-switch, contradicting terms and demanding payment that did not align with prior discussions. They claim the care and attention to detail were severely lacking and fell far short of expectations. The management is described as terrible and lacking integrity, with accusations that a director protects her own crew and that they lie. The reviewer notes that complaining leads to anger and being ignored by the staff, and that some caregivers are lazy and do not check on residents, with some sleeping on sofas. The lobby is described as smelling of soiled diapers, and residents have no freedom to go to their rooms, often sleeping in wheelchairs or on sofas. They report many empty rooms during tours, implying vacancies for troubling reasons. They report property damage to a relative’s belongings with no reimbursement after bringing it to the director’s attention. Complaints are reportedly not acknowledged or resolved, and there is talk of moving to a different facility. A reviewer states, “This place is a mess,” and “Not a good place at all,” with no expectation that the current management will change anything. Families feel frustrated and some have left after giving up hope that improvements would occur.The Harpeth at Harmony Hills (operating as Symphony Assisted Living and Memory Care in Franklin) is best suited for families who want a warm, home-like memory-care environment with genuinely engaged front-line staff and a leadership pair that is accessible and involved. This community tends to excel for residents who benefit from strong personal connections, consistent daily routines, and an active activities program that keeps seniors engaged. It is especially appealing to families who value a one-story layout, easing orientation and move-in transitions, and who are comfortable taking an active role in monitoring contracts and ongoing service details.
A clear strength across many positive accounts is the quality of care once the care team is engaged. Families praise the executive director and nursing leadership for being responsive and attentive to safety and daily needs, with staff who truly demonstrate care. The recreation team, led by Lisa, is repeatedly cited as a standout asset, planning meaningful events, sustaining resident engagement, and contributing to a warm atmosphere that families associate with “home.” The community’s design and atmosphere receive frequent compliments, reinforcing a sense that residents live in a well-maintained, inviting setting.
However, this community is not without serious cautions, and those concerns demand careful consideration. The most persistent red flags center on management integrity and billing practices, including allegations of term discrepancies and a “bait-and-switch” feel in contract discussions. Several reviews describe strained communication, delayed or disputed payments, and reports from families of unmet promises tied to paperwork or reimbursement processes. The presence of overlapping negative reports about leadership, particularly around a single manager, creates a pattern that cannot be ignored by risk-tolerant families weighing a long-term placement.
Families who should consider alternatives are those who cannot tolerate potential governance inconsistencies or who require airtight, clearly enforced contracts and transparent billing from day one. Prospective residents with limited ability to personally supervise care or who cannot visit frequently may find the risk amplified by reports of disengaged responses to complaints and visible concerns about staffing and accountability. In short, if a trusting, fail-safe contract framework and predictable financial handling are non-negotiable, this community may not be the optimal choice.
The positives do offset the negatives to a meaningful degree for many residents and families, but only when the operation remains anchored by steady leadership and transparent practices. When the executive director and nursing leadership are actively involved, and when the staff deliver compassionate daily care and engaging programming, quality of life can be high, and transitions can be smooth. The value proposition, affordable relative to the Franklin area, a home-like environment, and a strong activity calendar, can be compelling if the contract terms are clear and honored, and if communication with administration stays open and consistent.
For families seriously considering this community, the next steps must be deliberate and thorough. Schedule extended visits to observe direct care interactions, ask to meet the nursing director and the executive director, and request a complete, line-by-line copy of the current rate and fee schedule with explicit terms for any changes. Verify how billing disputes are resolved, request recent resident and family contact references, and insist on seeing how care plans are developed, updated, and documented. Ensure there is a transparent policy for incident reporting, reimbursements, and property or equipment issues, and confirm the staffing ratios across memory care and assisted living. If these assurances cannot be documented in writing with confidence, it is prudent to explore alternatives that offer stronger governance and less ambiguity in daily operations.
68 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Nashville International (17 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults. Mild cognitive impairment"Mild cognitive impairment" is important for seniors because it is an early stage of cognitive decline that can potentially progress to more severe conditions such as dementia. Recognizing and addressing mild cognitive impairment can help seniors receive appropriate care and support to maintain their quality of life and independence for as long as possible.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Specialized memory care programmingSpecialized memory care programming is crucial for seniors with cognitive impairments such as dementia or Alzheimer's disease. These programs provide a safe and supportive environment tailored to the unique needs of individuals with memory loss, helping them maintain their independence, dignity, and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Symphony Assisted Living and Memory Care in Franklin, TN is a senior living community that specializes in memory care. Our dedicated staff provides 24-hour supervision and assistance with activities of daily living, such as bathing, dressing, and transfers. We also offer medication management and specialized memory care programming for residents with mild cognitive impairment.
Our community boasts a range of amenities designed to enhance the quality of life for our residents. From our beauty salon to our fitness room, residents can indulge in various activities and maintain their well-being. We provide fully furnished accommodations with private bathrooms, ensuring comfort and privacy for each resident. Our restaurant-style dining offers delicious meals prepared by our experienced chefs, taking into account special dietary restrictions.
At Symphony Assisted Living and Memory Care, we prioritize social engagement and mental wellness. Residents can enjoy a variety of planned daily activities, resident-run programs, and scheduled day trips organized by our team. Our concierge services are available to assist with any needs or requests.
Located in Franklin, TN, our community benefits from its proximity to many amenities essential for an enriching lifestyle. With several cafes, parks, pharmacies, physicians' offices, restaurants, places of worship nearby along with a hospital in close vicinity – residents have easy access to various services and attractions.
Experience the warmth and compassion of Symphony Assisted Living and Memory Care where we provide exceptional care in a comfortable and supportive environment.
Symphony Assisted Living and Memory Care is located at 1020 Harmony Hills Drive, Franklin, TN 37064 in Williamson County, Tennessee
The 24-hour supervision at Symphony Assisted Living and Memory Care ensures that residents receive constant oversight, which is crucial for their safety and well-being, especially for those with dementia or Alzheimer's disease. Assistance with activities of daily living, including bathing and dressing, helps maintain personal hygiene and dignity while fostering independence in a supportive environment. The facility's help with transfers reduces the risk of falls and enhances mobility, promoting healthier physical activity. Meal preparation and service cater to specific dietary needs, ensuring residents receive nutritious meals that support cognitive health. Medication management is essential for adherence to treatment plans, preventing complications related to missed doses. Additionally, the mental wellness program addresses emotional and psychological needs through targeted interventions. For those with mild cognitive impairment, tailored approaches are implemented to slow progression while specialized memory care programming provides structured activities designed to engage residents cognitively--these features collectively create a holistic environment conducive to enhancing quality of life for individuals facing cognitive challenges.
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