The Legacy at Southpointe Drive

Pros

• The staff at the community is described as very friendly, courteous, and attentive, treating residents with love and care.
• The facility is praised for being beautiful, clean, and having large rooms that offer plenty of space for residents.
• Residents are actively encouraged to participate in common area activities and art projects, creating a lively atmosphere.
• Many reviewers highlight the helpfulness of the staff, who promptly address any concerns or issues that arise.
• The physical therapy services receive commendation for effectively aiding residents in their recovery and well-being.
• One reviewer appreciates the affordable rates compared to other facilities while still noting positive experiences with staff and amenities.
• Family members express gratitude for how well the facility cares for its residents as if they were family.
• The recent changes in management and staffing have led to improvements in accountability and overall care quality within the facility.

Cons

• The memory care unit lacks adequate training and oversight, leading to neglectful situations where residents are found in the same clothes for days.
• Residents sometimes experience delayed assistance, leaving them vulnerable and without help for extended periods.
• The food quality is often poor, with repetitive menus that resemble leftovers, and a lack of basic items like coffee and bread at times.
• There are issues with understaffing, resulting in inadequate attention to residents and mixed-up laundry consistently.
• Staff turnover is high, causing inconsistency in care for residents.
• Some staff members appear indifferent to their responsibilities, treating their job merely as a paycheck rather than a calling to serve others.
• Complaints about care lead to temporary improvements but ultimately return to previous standards of neglect.

Review

The reviews of The Legacy at Southpointe Drive reveal a multifaceted picture of the community, offering both praise and critique from various perspectives. Many families choose this facility primarily for its location, which is convenient on the map. Upon entering, visitors are often met with a warm welcome from the friendly staff who have been described as courteous and genuinely caring towards residents. Numerous reviewers emphasize that their loved ones receive love and attention, particularly mentioning how supportive the aides and nurses have been in providing extra care. Physical therapy, too, has garnered commendation for helping residents regain strength and mobility.

Despite the positive experiences shared by some families regarding assisted living services, there are significant concerns voiced by others about the memory care unit. Some reviewers paint a troubling picture of inadequate supervision and inconsistent care for residents in this area. Instances where residents were observed in soiled clothing or left unassisted for extended periods raise alarms regarding oversight in memory care practices. Moreover, complaints about communication issues—particularly concerning family members' engagement and input into their loved ones’ daily lives—suggest a lack of operational cohesion within staff management.

While cleanliness and aesthetics of the facility receive favorable mentions, food quality remains a contentious topic among reviewers. Many noted that while some dishes are satisfactory, there is an inconsistency in menu offerings that can lead to repetitive or unappetizing meals being served. One reviewer even expressed frustration over supplies running low frequently due to staffing challenges within the kitchen department; they mentioned numerous staff changes that affect meal quality but remained hopeful that improvements could still be made with stability over time.

Furthermore, there have been recurring themes surrounding staffing shortages affecting resident care across multiple reviews. For instance, delays in assistance during emergencies were highlighted as problematic; several users felt that if their loved ones needed help quickly at night or during other times of day, there was no reliable solution readily available. This sentiment resonates with those who feel underwhelmed by response times when using assistance lights—a suggestion made to improve both response speed and accountability among caregivers.

Interestingly enough, despite these critical observations about staff responsiveness and meal quality inconsistencies, some families feel reassured by recent administrative changes aimed at improving service standards throughout the facility. Various reviews indicated that management had begun implementing updates to common areas along with stricter accountability measures amongst staff members since new leadership stepped in late last year. The optimism around these developments seems mixed though; while some see them as tangible progress towards enhanced resident experiences within assisted living spaces or memory care units alike, others remain wary based on past interactions.

Ultimately, opinions vary significantly among residents' families regarding whether The Legacy at Southpointe Drive lives up to its promises regarding attentive personalized care versus value-for-money concerns tied back into overall satisfaction levels with services provided given their costs involved therein. While certain aspects like activities ensure participation stays high among residents—often seen positively—there’s an acknowledgment among previous users that continued vigilance may be required by families themselves due solely limited resources favoring consistent accessibility & reliability expectations moving forward for everyone involved at all levels throughout this complex establishment's ongoing evolution toward improvement going ahead into future horizons faced together now!

This area of Greenville, South Carolina, offers a range of medical services including psychiatric care, vein treatments, and allergy management in close proximity to various restaurants and cafes. The presence of multiple pharmacies ensures convenient access to medications. Nearby places of worship provide opportunities for spiritual fulfillment, while several hospitals within a few miles offer peace of mind in case of emergencies. With a well-known theater for entertainment and a park for leisurely walks nearby, this neighborhood provides a balance of healthcare resources and recreational options suitable for senior living.

Physicians

• Piedmont Psychiatric Services (0.2 miles)
• Greenville Vein & Aesthetics Center (0.3 miles)
• University Medical Group (0.3 miles)
• On Call Medical (0.5 miles)
• Allergic Disease & Asthma Center PA (0.5 miles)
• Dermatology Associates PA (0.5 miles)
• Internal Medicine Cypress - Maxwell Pointe-Carter S Meg MD (0.6 miles)

Restaurants

• Bruster's Ice Cream (0.3 miles)
• Taco Bell (0.4 miles)
• McDonald's (0.5 miles)
• Sofrito Restaurant & Bar (0.5 miles)
• Burger King (1.1 miles)
• Chick-Fil-A (1.3 miles)
• Bojangles' Famous Chicken 'n Biscuits (1.6 miles)

Pharmacies

• Walmart Pharmacy (1.1 miles)
• CVS Pharmacy (1.9 miles)
• Medscripts Medical Pharmacy (1.9 miles)
• Walgreens (2 miles)
• CVS Pharmacy (2.7 miles)
• CVS Pharmacy (2.9 miles)
• CVS Pharmacy (3 miles)

Places of Worship

• Woodruff Road Presbyterian Church (1.6 miles)

Hospitals

• Medical Group of the Carolinas - Family Medicine - Five Forks (2.3 miles)
• Greenville OB/GYN Associates (3.2 miles)
• Spartanburg Regional (4 miles)
• Surgery Center At Pelham (4 miles)
• Prisma Health Gynecology Specialists (4 miles)
• Village Hospital (4.1 miles)
• Patewood Medical Campus (4.3 miles)

Cafes

• Starbucks (2.4 miles)
• Starbucks (2.4 miles)
• Starbucks (2.8 miles)
• Starbucks (3 miles)
• Panera Bread (3 miles)
• Starbucks (4.2 miles)

Theaters

• Regal Hollywood & RPX - Greenville (2.6 miles)

Parks

• Gary L. Pittman Memorial Park (2.9 miles)