Complete Homecare of America Inc. in Greenville, SC

Pros

• They are well pleased with the care their mom receives from Complete Homecare; everyone is sweet and kind.
• They note that although the same caregiver isn't always available every shift, the care provided remains kind and helpful.
• They have been very satisfied with the services; the caregivers they've had have been very nice.
• The service is described as a great place for home care.
• The VA-provided home health aide was wonderful - listened, professional, and reassuring.
• The staff stayed in touch every step of the way and found the right person.
• The caregivers are dependable, helpful, and knowledgeable in care.
• The owner and staff are professional, accommodating, and highly recommended.
• They deliver first-class service and the care they advertise.
• Complete Homecare is a godsend - attentive, flexible, and incredibly helpful.

Cons

• They were inconsistent with scheduling and could not consistently guarantee the same home aide.
• They constantly sent new people, which was disorienting for the grandmother.
• There were too many new, rotating caregivers, indicating staffing instability.
• The service was not consistent or of quality; some caregivers were unreliable and no-shows occurred.
• The caregivers were not well vetted and would often no-call no-show or fall asleep while on the job.
• They did not have enough staff to replace workers when someone was sick or unable to come.
• They overpromised on what they could deliver, especially regarding in-home cleaning help.

Review

This community is best suited for families who want to keep a loved one living at home in the Greenville area and value a hands-on, person-centered in-home care partnership. Complete Homecare of America excels when the goal is consistent, compassionate assistance with daily activities, mobility support, light housekeeping, transportation, and coordinated care that feels like a trusted team rather than a rotating roster. The agency's ties to the VA system and its emphasis on responsive communication make it a practical fit for seniors who are navigating increasing care needs but prefer to avoid a nursing facility. The model works best when there is room for an evolving care plan, frequent check-ins, and a willingness to work closely with an agency that will hunt for the right caregiver.

Those who may want to consider alternatives should note that this service has notable staffing variability. Several reviews flag inconsistent scheduling and frequent changes in who shows up, which can disrupt routines and erode caregiver-elder familiarity. For families requiring guaranteed coverage, predictable weekday schedules, or 24/7 live-in supervision, other providers or facility-based options may deliver more certainty. And for those with high expectations around in-home cleaning or specialized medical oversight, a strictly non-medical home care agency may fall short unless clearly scoped and budgeted. These risk factors aren't universal, but they are persistent enough to be a decisive factor for careful buyers.

The strongest positives - tender, professional caregivers, strong office support, and proactive leadership - can offset many drawbacks when the family engages strategically. Clients repeatedly describe aides as warm, patient, and capable, and they credit the leadership with personally managing cases and staying in close contact. The ability to tailor caregiver matching, plus ongoing follow-up from coordinators, creates trust that the right person can eventually be found even after early mismatches. For families dealing with memory issues, ALS, or complex mobility needs, the option to assemble a team around the client - with transportation and errands included - can reliably lift daily quality of life and reduce caregiver-related stress for relatives who live far away.

However, the cons are real and must be weighed against the pros. Turnover and scheduling gaps emerge as recurring themes, with some families reporting no-shows, weekend staff who differ markedly from weekday teams, or too few back-ups when a caregiver is sick. Several reviews express disillusionment when promised services - such as in-home cleaning - do not align with delivered care, signaling a need for precise scope definition before signing a long-term contract. Yet there is a consistent through-line of families seeing genuine improvements in senior comfort and independence once the right caregiver is in place, suggesting the agency can deliver solid outcomes with disciplined onboarding and clear expectations.

Practical steps to protect against misalignment are essential. Prospective clients should insist on a concrete caregiver-rotation plan, a documented back-up coverage policy, and a written care schedule with explicit daily tasks. Request information on the agency's process for replacing underperforming aides and the timeline for recruiting new staff. Clarify the scope of services, especially around housekeeping versus personal care, transportation, and any health-management tasks that fall within non-medical care. Ask about caregiver experience with specific conditions ( dementia, ALS, mobility impairment) and whether the agency can provide continuity with the same team members over extended periods. Finally, benchmark costs against the value of the relationship - long-term care hinges as much on reliable staffing as on compassionate care.

In the final analysis, Complete Homecare of America represents a pragmatic, high-human-contact option for families who are committed to home-based living and ready to partner closely with a responsive agency. It stands out where caregiver empathy, timely communication, and a personal touch make the difference between a fragile routine and a manageable, dignified daily life. The strongest buyers will be those who can tolerate occasional scheduling frictions in exchange for sustained caregiver compatibility, meaningful engagement with a dedicated owner-led team, and a service that keeps a loved one safely at home longer. For families needing guaranteed, round-the-clock coverage, or where cost pressure is paramount, exploring alternatives - including other providers or facility-level options - is prudent. The right choice depends on whether the family can align expectations, demand robust back-up plans, and actively participate in shaping the care partnership.

Located in Greenville, South Carolina, this area offers a variety of amenities and services that cater to seniors looking for a convenient and comfortable lifestyle. With multiple restaurants nearby, such as Bojangles' Famous Chicken 'n Biscuits and Saffron Indian Cuisine, there are plenty of dining options to choose from. Additionally, there are several pharmacies and medical facilities in close proximity, including Dermatology Associates PA and Greenville Vein & Aesthetics Center, ensuring easy access to healthcare services. For leisure activities, residents can enjoy a movie at the Regal Hollywood & RPX theater or visit nearby parks like Gary L. Pittman Memorial Park. This neighborhood also features places of worship such as Woodruff Road Presbyterian Church for spiritual fulfillment. Overall, this area provides a well-rounded community with convenient amenities for seniors looking to settle in Greenville.

Restaurants

• Bojangles' Famous Chicken 'n Biscuits (0.4 miles)
• Burger King (0.9 miles)
• Chick-Fil-A (1 miles)
• Saffron Indian Cuisine (1.2 miles)
• Taco Bell (1.2 miles)
• Sofrito Restaurant & Bar (1.2 miles)
• Bruster's Ice Cream (1.3 miles)

Physicians

• Dermatology Associates PA (0.9 miles)
• Allergic Disease & Asthma Center PA (0.9 miles)
• On Call Medical (1.1 miles)
• Piedmont Psychiatric Services (1.7 miles)
• Greenville Vein & Aesthetics Center (1.7 miles)
• University Medical Group (1.7 miles)
• Internal Medicine Cypress - Maxwell Pointe-Carter S Meg MD (2 miles)

Pharmacies

• Walmart Pharmacy (0.9 miles)
• Medscripts Medical Pharmacy (1 miles)
• CVS Pharmacy (1.8 miles)
• CVS Pharmacy (2 miles)
• Drug-Lo Pharmacy (2.7 miles)
• CVS Pharmacy (3 miles)
• Walgreens (3.1 miles)

Cafes

• Starbucks (1.8 miles)
• Starbucks (3.5 miles)
• Panera Bread (3.8 miles)
• Starbucks (3.8 miles)
• Starbucks (3.8 miles)
• Starbucks (3.9 miles)

Theaters

• Regal Hollywood & RPX - Greenville (2 miles)

Hospitals

• Greenville OB/GYN Associates (2.4 miles)
• Prisma Health Gynecology Specialists (3.4 miles)
• Medical Group of the Carolinas - Family Medicine - Five Forks (3.5 miles)
• Greenville Hospital System (3.8 miles)
• Patewood Memorial Hospital (3.8 miles)
• Patewood Medical Campus (3.8 miles)

Places of Worship

• Woodruff Road Presbyterian Church (2.8 miles)

Parks

• Gary L. Pittman Memorial Park (3.1 miles)