Maple Brook Terrace Retirement Community

Pros

• Residents and families appreciate the cleanliness and well-maintained facilities at Maple Brook Terrace.
• The staff is consistently described as friendly, helpful, and accommodating, fostering a warm and welcoming environment for residents.
• Many reviews highlight the exceptional food quality and diverse menu options available to residents.
• The community offers a variety of engaging activities that help residents feel connected and involved.
• Several commenters noted that residents feel comfortable and happy living at Maple Brook Terrace, often referring to it as a home rather than just a facility.
• The spacious apartments with modern amenities received praise from visitors for their comfort and design.
• Guests have expressed positive feelings about the camaraderie among residents, enhancing the overall living experience in the community.
• Maple Brook Terrace is recognized for its convenient location with easy access to shopping and other services.
• Visitors were impressed by the extensive amenities offered, such as a fitness center, movie theater, and concierge services, contributing to an enjoyable lifestyle for seniors.
• Overall, many families have confidence in their choice of Maple Brook Terrace for their loved ones' independent living needs.

Cons

• The executive director of Maple Brook Terrace left an 88-year-old resident stranded at Publix, instead of ensuring all seniors were accounted for before departure.
• The driver suggested sending an Uber for the stranded resident, which raised concerns about whether elderly individuals could navigate such a service in uncomfortable weather.
• Some residents expressed dissatisfaction with the cleaning service, stating it was not up to par.
• Management appeared detached from the residents and did not effectively address their questions or concerns.
• While there are friendly staff members, overlapping duties due to staffing shortages hindered staff from performing primary tasks effectively.
• A lack of outdoor areas and activities specifically geared toward men was noted as a limitation in the community offerings.

Review

Maple Brook Terrace Retirement Community has garnered a range of feedback from residents, families, and visitors alike. Many testimonials praise the facility for its welcoming atmosphere, cleanliness, and the quality of amenities provided. One major highlight is the active engagement among residents, who are often described as friendly and supportive towards newcomers. The community holds various activities that cultivate camaraderie, allowing new residents to quickly feel at home. Reviews consistently mention the excellent food options available at Maple Brook Terrace, along with dedicated wait staff who go out of their way to cater to the diverse needs of residents.

While many experiences have been overwhelmingly positive, there are stark contrasts in certain accounts that raise concerns about management practices. A particularly troubling review detailed an incident where an 88-year-old resident was left behind at a local grocery store after a scheduled outing. The complaint emphasized that the executive director—who also served as the bus driver—failed to ensure all seniors were accounted for before departing. In this case, the resident had to rely on Uber for transportation back to the community, which can be daunting for those unfamiliar with such services. This incident highlights potential shortcomings in communication and safety protocols that could jeopardize residents’ well-being.

Another critical observation from some reviews is a perceived detachment between management and residents. Although many appreciate the friendly and professional demeanor of staff members throughout Maple Brook Terrace, there are indications that leadership might not be fully attuned to residents' concerns or questions. Residents reported issues with cleaning services not meeting expected standards, which echoes sentiments heard among other occupants. Overall staff levels appear stretched due to nationwide staffing challenges; thus overlapping duties may detract from the attention satisfied residents would like.

On a more positive note, numerous families expressed deep gratitude for finding a reliable living arrangement for their elderly loved ones at Maple Brook Terrace within short notice. Many have found peace of mind knowing their family members are enjoying life in a community they perceive as genuinely caring and attentive to individual needs. The facility’s offerings—from spacious apartments equipped with modern amenities like granite countertops and in-unit laundry units to outdoor spaces like bocce ball courts—appeal greatly to both current residents and prospective ones considering independent living arrangements.

Many parents’ observations commend Maple Brook's aesthetics—a beautifully maintained facility decorated tastefully creates an inviting environment where everyone feels welcome yet respected for their independence. Tours of the property showcase bright common areas equipped with exercise rooms, craft spaces, snack bars, and chapels that offer opportunities for socializing or relaxation amid daily routines; it presents itself very much as an engaging alternative rather than simply another retirement home.

In conclusion, while feedback indicates that Maple Brook Terrace shines brightly in terms of facilities and resident engagement—with many describing it as "a new beginning"—the concerning incidents involving management decisions raise important questions regarding protocol adherence and responsiveness to resident needs. With ongoing improvements in these areas paired alongside its existing strengths—the friendly faces of staff members eager to help and exceptional culinary offerings—the community seems poised toward being not just another option but potentially one of the best choices when it comes time for families seeking assisted or independent living solutions for their loved ones.

This part of Greenville, South Carolina offers a variety of healthcare services, including physicians specializing in allergic disease, dermatology, psychiatry, internal medicine, and vein and aesthetics treatments. There are also several pharmacies located within a short distance. In terms of dining options, there are popular fast food chains such as Burger King and Taco Bell, as well as sit-down restaurants like Sofrito Restaurant & Bar and Saffron Indian Cuisine. Additionally, there are cafes such as Starbucks and Panera Bread nearby for those looking to enjoy a cup of coffee or a light meal. The area also features a movie theater for entertainment, as well as places of worship for spiritual growth. For medical emergencies or routine care, hospitals like Prisma Health Gynecology Specialists and Spartanburg Regional are conveniently located within a few miles. Overall, this part of Greenville offers convenient access to essential services and amenities that may be appealing to seniors considering the area for living.

Physicians

• Allergic Disease & Asthma Center PA (0.3 miles)
• Dermatology Associates PA (0.3 miles)
• On Call Medical (0.4 miles)
• Piedmont Psychiatric Services (1.1 miles)
• Greenville Vein & Aesthetics Center (1.1 miles)
• University Medical Group (1.1 miles)
• Internal Medicine Cypress - Maxwell Pointe-Carter S Meg MD (1.4 miles)

Pharmacies

• Walmart Pharmacy (0.4 miles)
• Medscripts Medical Pharmacy (1.1 miles)
• CVS Pharmacy (2 miles)
• CVS Pharmacy (2.4 miles)
• CVS Pharmacy (2.6 miles)
• Walgreens (2.8 miles)
• CVS Pharmacy (3.1 miles)

Restaurants

• Burger King (0.4 miles)
• Taco Bell (0.5 miles)
• Sofrito Restaurant & Bar (0.5 miles)
• Chick-Fil-A (0.6 miles)
• Bruster's Ice Cream (0.7 miles)
• Bojangles' Famous Chicken 'n Biscuits (1.1 miles)
• Saffron Indian Cuisine (1.1 miles)

Cafes

• Starbucks (1.7 miles)
• Starbucks (3.1 miles)
• Panera Bread (3.1 miles)
• Starbucks (3.1 miles)
• Starbucks (3.2 miles)
• Starbucks (4.2 miles)

Theaters

• Regal Hollywood & RPX - Greenville (1.9 miles)

Places of Worship

• Woodruff Road Presbyterian Church (2.4 miles)

Hospitals

• Greenville OB/GYN Associates (2.5 miles)
• Medical Group of the Carolinas - Family Medicine - Five Forks (3.1 miles)
• Prisma Health Gynecology Specialists (3.4 miles)
• Patewood Medical Campus (3.7 miles)
• Greenville Hospital System (3.7 miles)
• Patewood Memorial Hospital (3.7 miles)
• Spartanburg Regional (4.6 miles)

Parks

• Gary L. Pittman Memorial Park (2.7 miles)