Merrill Gardens At Greenville

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Merrill Gardens At Greenville Merrill Gardens At Greenville Merrill Gardens At Greenville

Merrill Gardens At Greenville

90 Payne Street, Greenville, SC 29601

For more information about senior living options: (844) 490-3973

4.8 from 29 reviews
5 stars
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4 stars
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Assisted Living Independent Living

Overall Review of Merrill Gardens At Greenville

Pros

  • pro They had an exceptional experience with Merrill Gardens while searching for luxury independent living in the Upstate.
  • pro The downtown Greenville location places residents within walking distance of dining and shopping on Main Street, as well as Flour Field entertainment and the Swamp Rabbit Trail.
  • pro Jill Lindquist was outstanding and took the time to understand residents' needs from initial contact through move-in.
  • pro Her bright personality is appreciated and visible around the community.
  • pro Administrators are attentive and readily listen to residents' suggestions, questions, and concerns.
  • pro The servers and cooks are accommodating and consistently cater to residents' requests.
  • pro The facility is beautiful, comfortable, and spacious.
  • pro Bridget at the front desk is friendly, welcoming, and helpful.
  • pro Wendy at Breakfast Club greets residents with enthusiasm, gets to know each person, and starts the day on a positive note; she is also a fantastic cook and a good listener.

Cons

  • pro The reviewer was confronted and harassed by a woman accompanied by her daughter who claimed to be the wife of the General Manager.
  • pro The woman's behavior was intrusive, aggressive, and entirely inappropriate.
  • pro The confrontation included hostile and unwarranted questioning about parking on private property.
  • pro The reviewer felt targeted and harassed and linked the experience to potential racial bias, raising concerns about the facility's culture toward visitors and people of color.
  • pro The conduct reflects poorly on the entire community, especially given the woman's close connection to management.
  • pro It is alarming to consider how residents themselves might be subjected to similar or worse treatment.
  • pro No resident, visitor, or potential resident should have to endure such hostility.

Review

Merrill Gardens at Greenville stands out in downtown Greenville as a luxury independent living option that many visitors and residents repeatedly celebrate for its location, ambience, and the sense of ease it creates. Nestled within walking distance of Main Street's dining and shopping, Flour Field for baseball and entertainment, and the Swamp Rabbit Trail for outdoor activity, the community is described as a vibrant hub where every day feels active and connected to the city's energy. The downtown setting - with Unity Park, Falls Park, and the Peace Center nearby - helps shape a lifestyle that feels both upscale and inviting, almost like a land-based cruise ship come to life in the heart of Greenville.

The experience of touring and moving into Merrill Gardens is frequently highlighted in glowing terms. Jill Lindquist is repeatedly singled out for exceptional service, described as "outstanding" for taking the time to understand needs from the first point of contact through moving into a studio apartment. Her bright personality remains a touchstone for many residents who encounter her around the community, contributing to a sense of warmth and attentiveness that permeates the administrative side of the experience. The front desk team, including Bridget and Kaylin, is also praised for their knowledge, friendliness, and willingness to go above and beyond, consistently helping residents with a smile and a helpful hand whenever needed.

Inside the community, the staff's devotion to residents and guests shines in numerous, small ways that accumulate into a strong sense of care. The dining and service staff are repeatedly described as kind, patient, and accommodating, with residents noting the ease of interacting with servers and cooks who seem to handle requests with grace. The everyday operations - whether it's a cup of coffee in the morning or a hot meal - often come with a personal touch that makes dining a pleasure rather than a routine obligation. The housekeeping and maintenance teams are likewise recognized for their reliability and thoroughness; for example, Laddy's careful attention to cleaning and maintaining apartments and the gratitude residents express for the team's dedication help paint a picture of a well-run, resident-centered environment.

Residents frequently celebrate the community's social and programming opportunities. The staff-led activities are described as fun and engaging, contributing to a lively atmosphere where residents feel connected and involved. Special shoutouts to individual team members - such as Yauri for her bright and welcoming presence, and Yauti for assisting during buffets and helping with mobility - underscore a culture of thoughtful, proactive service. Visitors and residents alike note the warmth of the team across shifts, with gratitude extended to those who create an atmosphere where people look forward to daily interactions rather than merely occupying a space.

Beyond the core staff, the Merrill Gardens community earns praise from a broad cross-section of people connected to the building. Front desk personnel are repeatedly highlighted as approachable and helpful - often the first friendly faces greeted by residents and guests each day. The sense of safety, respect, and personal attention helps explain why families feel confident and why former guests become advocates, speaking warmly about the environment and the seamless experience of visiting, touring, and eventually settling in. One resident even describes the facility as beautiful, bright, airy, and well-maintained, noting that the first impression of light and airiness in the lobby was pivotal in choosing to move there.

The overall sentiment from visiting professionals and long-term residents alike is one of high regard for the living experience, the amenities, and the everyday care that makes Merrill Gardens at Greenville feel dynamic and welcoming. A field representative who visits the Greenville property emphasizes that it stands out among senior living communities for its level of service and the consistent presence of staff who make residents feel seen and supported. The sense of a thriving, engaged community - where residents are comfortable and engaged, and where staff members are valued - comes through in testimonials about how the property functions on a daily basis, reinforcing the impression that Merrill Gardens is more than a place to live; it's a community that genuinely cares.

Amid the overwhelming positivity, one notably serious incident is documented: on Wednesday, September 24, 2025, the author was confrontationally harassed by a woman accompanied by her daughter, who claimed to be the wife of the General Manager. The encounter, described as intrusive and aggressive and happening solely because the author was parking on private property, left the author feeling targeted and harassed, with a strong sense that color played a role in the experience. The author frames this as a troubling reflection on the facility's culture and on how visitors and residents of color may be treated, especially given the woman's close ties to management. While the majority of reviews celebrate a welcoming, effective, and attentive community, this account raises an important concern about safety, respect, and equity that deserves serious attention and follow-up from leadership.

In conclusion, Merrill Gardens at Greenville is portrayed as a place of extraordinary warmth, exceptional staff, and a lifestyle that blends luxury, convenience, and city access into a cohesive living experience. From Jill Lindquist's attentive guidance during the move to Bridget, Kaylin, Krista, Wendy, Sherry, Erika, and many others who consistently go the extra mile, the community is depicted as a well-oiled, resident-first environment that people are eager to recommend. Yet even amid such strong praise, the September incident underscores the importance of ongoing attention to safety, inclusivity, and respectful treatment for all individuals who come through the doors. Taken together, the reviews present a compelling portrait of Merrill Gardens at Greenville - a vibrant, well-regarded community that values its residents and visitors, while also acknowledging and addressing concerns that arise in the pursuit of an ever more welcoming, inclusive environment.

Features

Housing

  • 137 resident community capacity 137 resident community capacity

Types of Care

  • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
  • Independent Living Independent LivingIndependent living communities are important for seniors because they offer a safe and supportive environment where older adults can live independently while still having access to amenities and services that enhance their quality of life. These communities provide social opportunities, recreational activities, and assistance with daily tasks, promoting overall well-being and allowing seniors to maintain their independence for as long as possible.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Family private dining rooms Family private dining roomsFamily private dining rooms are important for seniors as they provide a space for quality time with loved ones, encourage social interaction, and allow for a sense of normalcy and comfort in their living environment. This can greatly improve their overall well-being and quality of life.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor patio Outdoor patioOutdoor patios are essential for seniors as they provide a safe and peaceful space for them to enjoy the outdoors, socialize with friends and family, engage in physical activity, and soak up natural sunlight which promotes overall well-being and mental health.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Pet friendly Pet friendly"Pet friendly" senior living communities are important for seniors because pets provide companionship, reduce feelings of loneliness and depression, promote physical activity and mental stimulation, and offer a sense of purpose and responsibility. Pets can improve overall well-being and quality of life for seniors in many ways.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Swimming pool Swimming poolSwimming pools are important for seniors as they provide a low-impact form of exercise that can improve cardiovascular health, increase muscle strength and flexibility, and help maintain mental well-being. Additionally, swimming can relieve joint pain and stiffness associated with conditions such as arthritis, making it an ideal activity for older adults looking to stay active and healthy.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Greenville-Spartanburg (11 miles away) Greenville-Spartanburg (11 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Coordination with health care providers Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Hospice waiver Hospice waiverHospice waivers are important for seniors because they allow individuals to receive specialized end-of-life care and support at home or in a hospice facility. This waiver ensures that seniors can access the necessary resources and services to maintain comfort and dignity during their final days.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
  • Transportation arrangement (medical) Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Merrill Gardens at Greenville in Greenville, SC is an assisted living community that provides a variety of care services and amenities for seniors looking to maintain their independence while receiving assistance with daily tasks. Residents can enjoy the convenience of a beauty salon, cable or satellite TV, and access to community operated transportation. The computer center and small library provide opportunities for mental stimulation and staying connected.

Meals are provided in a restaurant-style dining room where residents can enjoy delicious food prepared according to special dietary restrictions. Private dining rooms are available for family gatherings. Housekeeping services ensure a clean and tidy living space.

The community also offers numerous recreational amenities such as a fitness room, gaming room, swimming pool, outdoor patio, and garden where residents can relax and engage in physical activities. Wi-Fi/high-speed internet is available throughout the community.

Care services include 24-hour call system and supervision for peace of mind, assistance with activities of daily living such as bathing, dressing, transfers, and medication management. The staff can coordinate with health care providers and arrange transportation for non-medical purposes or medical appointments.

Residents can participate in various daily activities arranged by the staff or even run their own resident-led activities. Planned day trips allow residents to explore nearby attractions. The concierge service is available to assist with any needs or inquiries.

The location of Merrill Gardens at Greenville offers easy access to several amenities including cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals.

Overall, Merrill Gardens at Greenville provides a comprehensive assisted living experience with a wide range of care services and amenities designed to enhance the quality of life for its residents.

Nearby Places of Interest

Restaurants

  • Mac's Speed Shop (0.2 miles)
  • The Whale GVL (0.3 miles)
  • UP on the Roof (0.4 miles)
  • Blueberry Frog (0.4 miles)
  • Jianna (0.4 miles)
  • Halls Chophouse Greenville (0.4 miles)
  • The Eighth State Brewing Company (0.6 miles)

Physicians

  • New Horizon Family Health Services (0.5 miles)
  • Greenville Free Medical Clinic (0.6 miles)
  • New Horizon Family Health Services: Administrative Services Office (0.6 miles)
  • Professional Healthcare Services (0.6 miles)
  • Greenville Dermatology (0.8 miles)
  • Greenville County Medical Society (0.9 miles)
  • Oakwood Orthopedic (1.6 miles)

Cafes

  • Green Fetish (0.8 miles)
  • Swamp Rabbit Cafe & Grocery (1.8 miles)
  • Grateful Brew (2.5 miles)
  • Starbucks (3.1 miles)

Hospitals

  • St Francis Health System, Rehab Services (0.8 miles)
  • Prisma Health Marshall I. Pickens Hospital (1.8 miles)
  • Prisma Health Roger C. Peace Rehabilitation Hospital (1.9 miles)
  • Greenville Memorial Hospital (1.9 miles)
  • Greenville Memorial Hospital Labor and Delivery (1.9 miles)
  • ENT second Floor (2 miles)
  • Greenville Hospital System Peds Obesity (2.5 miles)

Parks

  • Cleveland Park (1.2 miles)
  • North Main Rotary Park (1.6 miles)

Places of Worship

  • Earle Street Baptist Church (1.3 miles)
  • The Church at Cherrydale (3.3 miles)
  • Unitarian Universalist Fellowship (4.2 miles)

Pharmacies

  • CVS Revco D.S. (1.5 miles)
  • Parker Road Drug Store (1.5 miles)
  • Epic Pharmacies (1.5 miles)
  • CVS Pharmacy (1.7 miles)
  • Walgreens (2.7 miles)
  • Ingles Market (2.9 miles)
  • Walgreens (3.1 miles)

Theaters

  • Regal Cherrydale (2.9 miles)

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