20 Mayfield Street, Greenville, SC 29601
For more information about senior living options: (866) 208-4318
Overall Review of Sherman Residential Care
Cons
They always get the answering machine and no one ever answers the phone, especially on holidays.- They warn others not to move there, saying the management will try to control private life and get rid of your dog.
- They state sick dogs are forced out of the property.
- They describe the management as terrible and dishonest, unable to keep track of leases.
Review
This community is best suited for residents whose families are prepared to endure inconsistent staff responsiveness and who can tolerate limited, sometimes unreliable, communication about a loved one’s daily status. The available accounts portray a facility where calls go unanswered, with holidays often yielding no contact at all. In practical terms, Sherman Residential Care appears to operate with minimal daytime accessibility, and families must be capable of navigating significant gaps between need and quick, clear updates.
Those weighing alternatives should focus on factors that matter most to safety and peace of mind: reliable communication, humane pet policies, and transparent administration. Pet owners, in particular, should treat this community as a high-risk option, given explicit concerns about attempts to control private life and to force pets off the property. Families seeking clear, enforceable lease terms and predictable management should benchmark other local options where staff accessibility and consistent policy enforcement are documented as core practices.
From a decision-making perspective, there are no evident advantages reliably documented in these reviews. If there are any potential positives, such as a smaller staff footprint or lower-cost positioning, those benefits are not substantiated by the accounts and do not offset the conspicuous drawbacks. In practical terms, the absence of credible, positive confirmations means the risk profile is driven by management reliability, resident rights, and care governance, not by any demonstrated strengths.
The main drawbacks center on management and operational control. Recurrent complaints describe an inability to reach staff, with an answering machine dominating holiday periods and other times when contact is essential for resident welfare. There are aggressive, and in some accounts accusatory, depictions of policies aimed at regulating residents’ private lives and at restricting or removing beloved pets. Additional concerns about lease management, shared as “cannot keep track of leases”, signal a foundational instability that complicates even routine financial and contractual matters.
For families still considering this community, a disciplined due-diligence checklist is non-negotiable. Demand a reliable, direct line to on-site administration, not merely an answering service; insist on documented, timely updates about residents’ well-being; seek a pet policy that is humane, consistently enforced, and free from capricious enforcement; obtain a current, clear lease with accessible records; and secure an explicit escalation path to higher administration if issues arise. Thoroughly assess the experience during multiple visits at different times, and engage current residents or families to verify that promised responsiveness actually exists in practice.
In sum, Sherman Residential Care presents a decision risk that few families should accept without serious caveats. It is unlikely to satisfy those who require dependable communication, transparent governance, and a pet-friendly environment that does not threaten a resident’s daily life or beloved companions. For most families, especially those with pets or those prioritizing consistent staff engagement, exploring other Greenville options with stronger reputations for accessibility and policy fairness is a prudent, perhaps essential, step before making any commitment.
16 resident community capacity
Assisted Living
Board and Care Home
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
Greenville-Spartanburg (11 miles away)
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
Responsive caregiver matching with dependable, professional caregivers.
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