Senior Helpers - Greenville, SC

Pros

• Senior Helpers has been very helpful in scheduling a caregiver for a spouse.
• Senior Helpers' staff are always pleasant on the phone and willing to work through issues.
• Senior Helpers tries to match caretakers with the client's preferences while accommodating their needs.
• The caregivers are dependable and professional.
• Barbra, Jackie, and Theresa have been a blessing, with Barbra being especially helpful.
• Senior Helpers sends qualified caregivers who are very helpful.
• The care for a 91-year-old mother has been excellent, and the staff are responsive to questions and requests.

Cons

• Some caregivers sent to help loved ones seem to need the service for themselves.
• Some office staff are rude and disrespectful to elderly family members.
• The client was removed from a schedule and blamed for something they didn't do, with a witness; the company reportedly has few clients or hours to offer.
• There was one incident where a caregiver was not a good fit.

Review

Across the collection of reflections, Senior Helpers inspires a wide range of experiences. Some families describe frustration and disappointment, citing caregivers who seem to lack the motivation or focus for the role, and office staff who come off as rude or disrespectful to elderly loved ones. A few accounts even convey a sense of being blamed or mistreated by the agency, with phrases about being removed from a client schedule "for nothing I did," and mentions of witnesses who could corroborate their side of the story. In these voices, there is a clear sense that the service fell short of expectations, and that the organization may struggle with accountability and consistent client support in some cases.

Yet within the same pool of feedback there are equally strong, if not stronger, testimonials to the positive impact Senior Helpers can have. One reviewer notes starting with Senior Helpers in November 2024 and, despite the company's high volume, finding it "very helpful" to schedule a caregiver for their wife. This experience is underscored by a consistently pleasant phone demeanor and a willingness to work through any issues, suggesting that courteous communication and proactive problem solving can make a substantial difference even when the schedule is tight.

Another thread of praise centers on the company's effort to match caregivers to a loved one's needs and preferences. Several reviewers highlight how Senior Helpers aims to pair the right caretaker with their family member, and they report that only one incident of a poor fit occurred, with assurances that that particular caregiver would not be sent again. The caregivers described in these accounts are characterized as dependable and professional, reinforcing a message that, when the right match is found, the care can be reliable and respectful.

Personal connections with specific staff members also color many of the positive reviews. One reviewer singles out Barbra as the main point of contact who has been "a true blessing," along with help from Jackie and Theresa on occasion. The strength of these individual relationships appears to be a meaningful part of the overall experience, illustrating how dedicated staff can influence outcomes and a family's sense of security.

Several evaluators call out the effectiveness and responsiveness of the operation more broadly. There are mentions of the "quickest route" to care and of the office staff as consistently helpful and responsive to questions and requests. The Greenville location is singled out for praise, noting that the care for a 91-year-old mother has been commendable and that the staff's responsiveness has been a strong point. Specific caregivers receive explicit commendations, with Victoria described as a "perfect fit" for their mother, underscoring the impact a well-suited caregiver can have on daily life and peace of mind. The professionalism of Senior Helpers staff and the exemplary quality of care from the caregivers are repeated themes, along with expressions of gratitude such as "we really liked your services" and special thanks to Brenda and Rebecca for their office support.

Taken together, the reviews sketch a nuanced portrait of Senior Helpers. For some families, the service delivers prompt, compassionate care, with careful matching and reliable professionals that can meaningfully ease daily burdens and improve a loved one's quality of life. For others, there are concerns about negative interactions with certain caregivers or office personnel, questions about scheduling and fairness, and worries about whether enough clients or hours are available to meet demand. The common thread is that outcomes often hinge on the people involved - the specific staff assigned, the quality of the match, and how issues are handled by the local office.

Ultimately, these perspectives suggest that Senior Helpers can be a strong partner in elder care when the right caregiver is paired with a family's needs and when office and caregiving teams communicate with kindness and accountability. The presence of highly regarded staff like Barbra, Jackie, Theresa, Victoria, Brenda, and Rebecca shows that devoted individuals can have a transformative effect on a family's experience. At the same time, the mixed feedback about certain interactions and scheduling challenges indicates opportunities for the company to reinforce consistency, improve accountability, and ensure respectful, client-centered service across all locations.

Located in the heart of Greenville, South Carolina, this area offers a diverse range of dining options, from upscale restaurants like Halls Chophouse to casual cafes like Green Fetish. There are also plenty of medical facilities nearby, including New Horizon Family Health Services and Greenville Free Medical Clinic. Additionally, there are several parks for outdoor recreation and relaxation, such as Cleveland Park and North Main Rotary Park. For those who enjoy cultural activities, Regal Cherrydale Theater is just a short drive away. With convenient access to pharmacies like CVS and Walgreens, as well as top-notch hospitals like Prisma Health and St Francis Health System, this area provides everything a senior may need for comfortable living in a vibrant community.

Restaurants

• UP on the Roof (0.2 miles)
• Sully's Steamers (0.3 miles)
• Halls Chophouse Greenville (0.4 miles)
• Maple Street Biscuit Company (0.4 miles)
• Jianna (0.4 miles)
• Blueberry Frog (0.4 miles)
• Fireforge Crafted Beer (0.4 miles)

Cafes

• Green Fetish (0.4 miles)
• Swamp Rabbit Cafe & Grocery (1.7 miles)
• Grateful Brew (2.4 miles)
• Starbucks (2.8 miles)

Places of Worship

• Earle Street Baptist Church (0.9 miles)
• The Church at Cherrydale (3 miles)
• Unitarian Universalist Fellowship (3.8 miles)

Physicians

• New Horizon Family Health Services (0.9 miles)
• Greenville Free Medical Clinic (1 miles)
• Professional Healthcare Services (1 miles)
• New Horizon Family Health Services: Administrative Services Office (1 miles)
• Greenville County Medical Society (1.2 miles)
• Greenville Dermatology (1.2 miles)
• Oakwood Orthopedic (2 miles)

Parks

• Cleveland Park (1 miles)
• North Main Rotary Park (1.2 miles)

Hospitals

• St Francis Health System, Rehab Services (1.2 miles)
• Prisma Health Marshall I. Pickens Hospital (2.2 miles)
• Prisma Health Roger C. Peace Rehabilitation Hospital (2.2 miles)
• Greenville Memorial Hospital (2.3 miles)
• Greenville Memorial Hospital Labor and Delivery (2.3 miles)
• ENT second Floor (2.3 miles)
• Greenville Hospital System Peds Obesity (2.5 miles)

Pharmacies

• Parker Road Drug Store (1.6 miles)
• Epic Pharmacies (1.6 miles)
• CVS Revco D.S. (1.7 miles)
• CVS Pharmacy (2.1 miles)
• Ingles Market (2.6 miles)
• Walgreens (2.8 miles)
• Walgreens (2.8 miles)

Theaters

• Regal Cherrydale (2.6 miles)