Scott Towers
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511 Augusta St, Greenville, SC 29605
For more information about senior living options: (844) 490-3973
The complex is beautiful, clean, and modern with friendly staff. It offers spacious apartments. Maintenance responds quickly when something is not working. Downtown is within walking distance. The Preserve at Logan Park is nice and clean. The overall property leaves visitors impressed, with friendly and knowledgeable staff. The newly remodeled apartments are well kept, clean, and neat. There is a large parking lot.
The service is described as terrible and the customer service as hostile. Maintenance is slow, taking a year to fix a microwave. There are threats to kill all the animals if someone leaves them overnight. Break-ins have occurred and the office does nothing, with locks not being re-keyed or replaced. There is no phone number or email for the office available online, making contact difficult. The facility imposes a restrictive visitor policy (only 19 visitors per year).The collection of reviews presents a wide spectrum of experiences across several housing complexes in the Greenville area. On one end, multiple readers describe properties as beautiful, clean, and well-maintained, with modern amenities, spacious apartments, and a sense of security. One reviewer calls a particular complex beautiful and clean, noting it is modern and that staff and residents appear happy and secure. Another grader echoes this sentiment, saying the facility is nice, with friendly staff and both the property and residents giving an impression of satisfaction. Yet another reviewer highlights a different property as impressive overall, praising friendly and knowledgeable staff, easy access to downtown, ample parking, and a neat, organized environment that feels like a real home.
Against these positive impressions, several reviews tell a more troubling story about service, maintenance, and day-to-day operations. A recognizable thread is dissatisfaction with customer service and maintenance responsiveness. One reviewer describes "terrible service," accusing staff of hostility toward customers and even toward elderly residents. They recount serious and troubling incidents, including accusations that animals were mistreated or removed, and claim threats around the welfare of pets, alongside complaints about slow or non-existent maintenance, such as a year-long delay to repair a microwave. In this account, there is also mention of resource shortages and a perception that the complex is mismanaging or neglecting basic operations, with statements about prohibitive policies and high costs that compound the problem.
Security and safety concerns surface in other feedback as well. A particularly distressing claim centers on an elderly resident's apartment being broken into multiple times, with items going missing and no adequate office response. The reviewer asserts that the office would not re-key or replace the lock, effectively leaving the elderly resident vulnerable. Compounding the concern is the absence of a readily available contact channel - no phone number or email for the office is listed publicly - making it difficult for family members to reach out for help. This thread of security vulnerabilities and communication gaps starkly contrasts with the more favorable notices of maintenance efficiency and staff friendliness found in other reviews.
Access and entry issues also appear in the reviews. Several readers mention frustration with doors being locked during office hours or the office failing to answer calls, which makes it hard to visit loved ones or coordinate care. Some reviewers even suggest adjusting access policies, arguing for doors to be left unlocked during office hours or for better after-hours accessibility. The tension between the perceived needs of elderly residents or those with medical limitations and the administrative procedures of the complex is a recurring theme, pointing to gaps between resident expectations and building management practices.
An interesting counterpoint to the criticisms is the claim that some reviews are confusing, noting a discrepancy about the management structure. One reviewer explicitly states that a certain property is not Greenville Housing Authority, but is instead an apartment complex managed by TGHA (The Greenville Housing Authority near the Highway Department). This remark introduces a layer of confusion for potential residents about who is responsible for maintenance, security, and tenant support, which can significantly affect how people evaluate the quality of living there.
Among the more balanced observations, several reviewers acknowledge new renovations and improvements in some units, with mentions of newly remodeled apartments that are well kept, clean, and neat. They express optimism that the updates contribute to a better living experience, especially when paired with positive notes about staff friendliness and local conveniences, such as proximity to downtown and accessible transportation options. These positive signals suggest that some properties are investing in upgrades and that residents notice the difference when improvements are implemented.
Overall, the narratives reveal a polarized picture. On the positive side, there are accounts of aesthetically pleasing complexes, clean and modern interiors, responsive maintenance, and courteous staff that contribute to a comfortable, home-like atmosphere. On the negative side, other residents recount alarming experiences involving hostile or unresponsive customer service, security breaches, failed communications, and policy frustrations that threaten residents' safety and comfort - particularly for elderly tenants and their families. For prospective renters or community members, the mix underscores the importance of visiting in person, asking pointed questions about maintenance response times, security measures, access policies, and the management structure, as well as seeking current resident feedback to gauge how well a property manages day-to-day operations and emergency needs.
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Devotional services off-siteDevotional services off-site are important for seniors as they provide spiritual nourishment, social engagement, and a sense of community outside of the senior living facility. This can enhance overall well-being and help combat feelings of isolation and loneliness often experienced by older adults.
Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
Greenville-Spartanburg (11 miles away)
Ambulatory care"Ambulatory care services provide essential medical support and treatment to seniors without requiring hospitalization, allowing them to maintain their independence and quality of life while managing chronic conditions or receiving routine medical care."
Diabetic careDiabetic care is crucial for seniors as they are more susceptible to developing diabetes due to aging and other health conditions. Proper management of diabetes can help prevent complications such as heart disease, vision loss, and nerve damage, improving the overall quality of life for seniors in senior living communities.
Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life. Devotional activities offsiteDevotional activities offsite are important for seniors because they provide social engagement, spiritual growth, and a sense of community outside of their living environment. This can improve overall well-being, mental health, and combat feelings of isolation or loneliness.Scott Towers in Greenville, SC is an exceptional assisted living community that offers a range of amenities and care services to meet the unique needs of its residents. Our community is proud to offer an environment that promotes independence and provides a high level of comfort.
At Scott Towers, we understand the importance of catering to our residents' spiritual well-being. That's why we offer devotional services off-site, allowing residents to connect with their faith in a meaningful way. These activities provide opportunities for spiritual growth and foster a sense of community among residents.
Our indoor common areas are designed to encourage socialization and engagement among residents. They offer comfortable spaces where individuals can gather, relax, and participate in various activities. Whether it's engaging in lively conversations or pursuing personal hobbies, our common areas serve as vibrant hubs within our community.
We also recognize the significance of providing specialized care services for those with diabetes. Our trained staff members are experienced in delivering diabetic care, ensuring that residents receive personalized attention tailored to their specific needs. With this dedication to health management, residents can feel confident knowing they are receiving expert care in a safe and supportive environment.
Beyond the walls of our community, there is an abundance of convenience and entertainment options available nearby. Residents can satisfy their culinary cravings with four cafes just a stone's throw away or explore the lush greenery at two nearby parks. Additionally, there are numerous pharmacies and physicians close by, ensuring quick access to essential healthcare resources. For those seeking cultural experiences or spiritual fulfillment outside of our devotional services, there are theaters and places of worship conveniently located within the vicinity.
In case of any medical emergencies or for comprehensive healthcare needs, Scott Towers benefits from being in close proximity to seven hospitals. This ensures that residents have access to top-quality medical care when required.
At Scott Towers, we pride ourselves on providing a nurturing environment that fosters personal growth and enhances overall well-being. With our array of amenities and convenient location, residents can truly enjoy a fulfilling and enriching lifestyle in the heart of Greenville, SC.
This area of Greenville, South Carolina offers a variety of amenities and services that may appeal to seniors looking for a convenient and vibrant location to call home. With numerous dining options ranging from breweries like The Eighth State Brewing Company to local favorites like Biscuit Head, there are plenty of opportunities for socializing and trying new cuisines. Additionally, there are several healthcare facilities nearby, including Greenville County Medical Society and Prisma Health hospitals, ensuring easy access to medical care. For leisure activities, residents can enjoy parks like Cleveland Park or catch a movie at Regal Cherrydale theater. Overall, this neighborhood provides a mix of convenience, entertainment, and essential services that may make it an attractive option for senior living in Greenville.
Scott Towers is located at 511 Augusta St, Greenville, SC 29605 in Greenville County, South Carolina
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