Interfaith Heights Apartments

Pros

• The new owners are nice.
• The reviewers describe the new owners as very nice.

Cons

• They changed the locks and wouldn't let them access their aunt's belongings.
• They refused to open the door for hours, delaying access until Monday.
• They kept them waiting from 9am to noon with no explanation.
• They told them to wait until after lunch, which was seen as rude.
• The office staff spoke disrespectfully and condescendingly to them.
• They claimed the cat's welfare wasn't their problem.
• The rent had been paid, yet access was denied.
• They were described as ignorant and talked down to, like trash.
• The maintenance response was poor.

Review

The experience at this place starts with an uneasy contradiction. On the surface, there's a sense that new ownership has brought a gentler, more pleasant tone - the kind of opening line you'd expect to hear from a property that's turning a corner. Yet when life intrudes in the form of a relative's death and the practicalities of inheritance, the reality on the ground quickly betrays that first impression. The writer explains that their aunt died two weeks ago, her rent had been paid for the month, and she had a cat. The plan was simple: retrieve her belongings and bring the cat home. Instead, they were met with a lock change and a firm refusal to access the unit until the following business day. What should have been a straightforward retrieve-and-go task became a drawn-out, stress-filled ordeal.

The initial delay is described in almost clinical terms: on a Saturday, they were told that entry wouldn't be permitted until Monday. They returned on Saturday and then again this morning at 9 a.m., only to be told to wait until noon, and then once more to wait until after lunch. The emotional toll of watching the clock while a relative's home - including a pet cat - remains inaccessible is palpable. The family pleaded for entry, and the response they received amplified their frustration and sense of injustice. The mother, already strained by grief, escalated to the point of threatening to consult a lawyer. It's notable how a simple request for access spiraled into a confrontation that exposed a starkly indifferent or brusque attitude from the office staff.

What makes the anger feel especially pointed is the way the staff spoke to them. The narrator captures a moment when the office employee reportedly said, "do what ever you feel you have to lady," a line that reads like a betrayal of basic courtesy. The confusion and hurt are intensified by the fact that a cat was involved - and supposedly one of the most innocuous around-the-home responsibilities in such circumstances. The family was told, in effect, that it wasn't the office's problem, despite the rent having been paid and the urgent need to sort through personal belongings left behind by a relative. The sense of being treated as an inconvenience rather than as grieving heirs is a throughline in these pages.

As the day wore on, the sense of ritualized delay remained unexplained. By 2:30 p.m., with the office on lunch break since noon, the questions only grew louder: why are they prolonging this so intentionally, what exactly are they gaining from the repeated refusals to grant access, and how is any of this appropriate conduct in a situation shaped by loss? The writer even threatens to pursue animal-cruelty charges should the cat be harmed or left unattended in a way that would amount to neglect. The invective is sharp: "They are the most ignorant people," and the office worker's apparent habit of sitting on the phone playing games only adds insult to injury. The bottom line offered by the family remains unchanged and heartbreaking: they only want their dead aunt's personal belongings and a sense of closure that should be simple but is instead mired in miscommunication and disrespect.

Beyond the immediate family emergency, there are broader impressions about the property's management style. The positives that opened the note - a nod to the "nice new owners" - sit uncomfortably next to the reported attitudes and behaviors of the on-site staff. In the same breath, there's a hint that the new ownership is not universally loved for the reasons that matter to current residents: proximity to the Sherman Hills area is mentioned, implying that location remains a talking point and potential source of friction. The writer hints at a mixed sentiment: the place seems fine enough in general terms, but the response to maintenance issues is poor at best. The tone suggests that while the physical spaces may be adequate, the administrative and service aspects fall short, especially in moments that require empathy, timely access, and respectful communication.

Taken together, the account paints a portrait of a property with a contradictory mix of strengths and weaknesses. On one hand, there's recognition of new ownership and a livable environment, with some references to the location's appeal. On the other hand, experiences with access disputes after a death, confrontational and dismissive office staff, and sluggish or unresponsive maintenance responses cast a long shadow over the overall impression. For anyone considering this place, the message is clear: there may be favorable facets to the property, but the management's approach to difficult, emotionally charged situations and routine maintenance can dramatically color the day-to-day reality. In moments of grief or urgency, that approach matters a great deal.

Restaurants

• Popeyes Louisiana Kitchen (0.3 miles)
• Applebee's (0.4 miles)
• Elmer Sudds (0.5 miles)
• Miller's Ale House (0.5 miles)
• McDonald's (0.7 miles)
• Chick-Fil-A (0.7 miles)
• Ricci's Pizza & Beer (0.9 miles)

Pharmacies

• Wegmans (0.4 miles)
• Rite Aid (0.7 miles)
• General Community Pharmacy (0.8 miles)
• Turkey Hill, LP (1.2 miles)
• CVS Pharmacy (1.2 miles)
• Pierce Drugs (1.6 miles)
• Harrold's Pharmacy & Home Infusion (2 miles)

Physicians

• General Laporoscopic Surgery - Joseph J Ridilla Do (0.5 miles)
• Northeastern Eye Institute (0.7 miles)
• Penn State Geisinger Health Group (0.8 miles)
• Geisinger (0.8 miles)
• Dineshkumar Chimanlal Talati, MD (1 miles)
• Genesis Healthcare - Main Voice (1.2 miles)
• Fiume Thomas J MD (1.3 miles)

Cafes

• Starbucks (0.7 miles)
• Panera Bread (1.3 miles)
• Starbucks (1.8 miles)
• Mattern's Floral and Furnishings (1.8 miles)
• Bistro On Hudson (2.9 miles)

Hospitals

• Wyoming Valley Health Care (0.8 miles)
• General Hospital (1.2 miles)
• Center For Same Day Surgery (1.3 miles)
• NEPA Breastfeeding Center (1.6 miles)
• Wilkes-Barre General Hospital (1.7 miles)
• VA Medical Center (1.8 miles)
• Geisinger Health System (2.1 miles)

Theaters

• R/C Wilkes-Barre Movies 14 (0.9 miles)

Parks

• Kirby Park (1.4 miles)
• Barney Farms Park (2.3 miles)

Places of Worship

• Luzerne United Methodist Church (3.2 miles)