5 N Sherman St, Wilkes Barre, PA 18702
To contact a resident: (570) 822-6825
For more information about senior living options: (866) 208-4318
Overall Review of City Heights Apartments
Pros
The manager keeps the place looking clean and decent.- It is very clean and maintenance staff are friendly.
- Residents enjoy living there.
- It is clean and affordable, with good management and maintenance, and friendly neighbors.
- Residents appreciate security for all arrivals.
- Elevators are available, which residents appreciate.
Cons
Nancy is insane and should be fired.- The building manager intrudes into everyone’s business while neglecting maintenance of the elevators and common carpets.
- A resident lives there in his own feces, with rotten food, flying bugs and bed bugs.
- Maintenance refused to help flush a toilet.
- The manager refused to come up to the apartment to see how bad it was.
- The place is uninhabitable.
- The manager is not capable of communicating with residents and their families, and she belittles them.
- The rules make it feel like living in jail.
Review
City Heights Apartments in Wilkes-Barre is best suited for budget-conscious adults who need a practical, elevator-accessible unit with basic security and convenient transit access. The property appeals to tenants who want affordable rents and are willing to accept a workmanlike environment in exchange for price and accessibility. In constructive moments, residents note clean spaces and functional maintenance staff, and several reports mention the presence of elevators and nearby bus stops as meaningful conveniences. For someone prioritizing cost and mobility over polish, City Heights can fulfill a straightforward housing need without unnecessary frills.
However, potential residents should clearly consider alternatives if several nonnegotiables matter: consistently professional management, respectful communication, and a consistently clean, safe living environment. A sizeable portion of reviews portrays the on-site leadership as a major friction point, with accusations of rude behavior, intrusive questioning, and unhelpful responses. The sense that rules are enforced too harshly or arbitrarily, paired with reports of place-wide management shortcomings, makes many families and seniors wary. When combined with tales of pest pressures, maintenance lapses, and uneven safety assurances, the call for alternatives becomes strong for anyone seeking a smoother, more predictable living experience.
On the upside, the property’s strongest pros center on affordability and practical infrastructure. Rent remains the primary attraction, and the building’s elevators and transit-adjacent location deliver tangible daily value for residents who cannot or do not wish to navigate stairs or costly housing options. Cleanliness and decent maintenance in certain units add credibility to the claim that, when issues are promptly handled, the living environment can remain functional and comfortable. A subset of residents also emphasizes the security-conscious design, controlled access and visible safeguards, as a meaningful peace of mind in a market where apartment safety can vary widely.
The dominant cons, though, are deeply consequential. Multiple accounts describe a building culture ruled by a manager seen as aggressive and unapproachable, with personal confrontations and disrespectful treatment toward residents and their families. Communication gaps repeatedly surface, leaving repairs, policy questions, and key access inadequately addressed. The physical condition of common areas and amenities is another recurring worry: reports of neglected elevators, worn carpets, and general wear contribute to an atmosphere that feels overdue for an overhaul. Add pest sightings and occasional references to disruptive beyond-lease behavior in the broader building, and the cumulative effect is a brittle sense of stability.
For decision-making, the balance tilts decisively based on what matters most to the prospective resident. If affordability and elevator-enabled living near transit are the decisive criteria, City Heights delivers a workable option , but only if tolerance for managerial disruption is high and expectations about maintenance reliability are modest. For seniors or families seeking a consistently respectful, well-maintained, and drama-free environment, the cons outweigh the pros, and the odds of long-term satisfaction diminish markedly. In short, City Heights can meet a narrow set of needs, but many will find the quality of daily life too variable to sustain.
Practical next steps are essential. Prospects should visit with a focused plan: request a tour of current units, inspect the elevator systems, and observe common areas at different times of day. Speak candidly with current residents about responsiveness and safety, and ask for recent maintenance logs and pest-control records. Verify unit availability and lease terms, and compare nearby alternatives to gauge whether a more stable, better-managed option exists in the same price bracket. If pursuing City Heights, enter with clear expectations, document concerns in writing, and establish a concrete communication channel with management, then measure every promise against real-world performance before committing.
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