City Heights Apartments

Pros

• She keeps the place looking clean and decent.
• The building is very clean, and the maintenance staff are friendly.
• Some residents report that friends who live there enjoy living there.
• It is clean and affordable, with management and maintenance that residents like.
• Neighbors are nice.
• There is security for all residents, and elevators are available.

Cons

• There are reports that there are no apartments available in the building.
• Nancy Kogay is described as insane and has not been fired.
• The place seems like a jail.
• The building manager intrudes into everyone's business and is not accountable for poor elevator and carpet maintenance.
• A resident was living there in his own feces.
• There are reports of rotten food, flying bugs, and bed bugs.
• Maintenance refused to help flush a toilet.
• The manager refused to come up to the apartment to assess the conditions.
• The property is uninhabitable.
• The manager cannot communicate with residents and their families and belittles them; she yelled and shamed people.
• The staff are described as insane or evil; the place is run like a concentration camp.
• The rules feel like living in jail.
• Drunks and drug addicts raise hell; police were called more than once.
• It is a terrible place to live.

Review

The collection of thoughts about this apartment community reads like a mosaic of strong, competing experiences. On one side of the ledger, a number of people describe a place that feels overbearing, poorly maintained, and unwelcoming. One commenter even notes that there aren't any apartments available there, hanging the claim on information from someone who lives there and is "not even 60." That sentiment sets a tone of scarcity and frustration from the outset, suggesting that prospective renters might search far and wide before finding a viable option.

Many reviews circle around the actions and demeanor of the building's management, particularly a manager named Nancy Kogay. Several voices slam her as insane or at the very least unprofessional, with remarks such as "Nancy Kogay is insane!" and "the manager is not capable of communicating with residents." There are stories of confrontations where residents, or their family members, were yelled at or treated disrespectfully, with one account describing being screamed at, having accusations hurled, and being told to "shut up." These anecdotes emphasize a pattern of conflict, poor communication, and a climate that some residents feel is accusatory or punitive rather than supportive. The maintenance side is not spared either, with critics alleging a lack of accountability and inconsistent upkeep that compounds the sense of management being out of touch with residents' needs.

The negative experiences aren't limited to interpersonal drama. A particularly stark set of claims highlights serious living-condition concerns: a resident is described as living in his own feces, with rotten food, flying bugs, bed bugs, and a general sense of uninhabitable conditions. Allegations are raised that maintenance didn't want to flush a toilet or come up to an apartment to assess the severity of the problem. The complaint goes further to question who actually owns the building, implying a broader confusion about oversight and responsibility. Combined with reports of poorly maintained elevators, grimy common areas like carpets, and a general sense of neglect, these stories paint a picture of a place where safety and habitability are in question for some residents.

Amid the chorus of negatives, there are unmistakable pockets of praise. A number of people who live there or have close ties to residents insist that the building can be clean, well-kept, and functionally adequate. One reviewer says, "I moved here in August 2012. And I love it. It is clean and affordable. I like management and maintenance. And my neighbors are nice. The bus stop is at both corners. I like having security for all people coming in. I like having elevators." Another commenter echoes the sentiment of satisfaction with cleanliness and maintenance, stating, "Very clean. Friendly maintenance. I Loved it." A few residents specifically mention the elevators as a critical feature, especially for those who cannot use stairs, and express appreciation for security measures and convenient transportation access near the property. In these voices, the community feels livable, with reasonable value and a sense of neighborliness that counters the harsher critiques.

There are also comments that acknowledge a mixed experience or a largely positive personal impression despite the notoriety of some complaints. Some residents report that their friends who live there enjoy the living arrangement, and that the property can feel orderly and secure when things are functioning well. A sentiment of "I like management and maintenance" sits alongside affirmations that neighbors are nice and the overall environment can be pleasant. In short, for every person who finds the place unfit or draconian, there is another who describes it as clean, affordable, and practically convenient for daily life.

Overall, the narrative presents a complex portrait of a building that divisionally splits opinions. For some residents, the experience hinges on the character and communication of the management team, particularly the contentious reputation surrounding Nancy Kogay, with frequent claims of insensitivity, overreach, and poor handling of issues. For others, the appeal lies in tangible positives: cleanliness, functional maintenance, elevator access, security, and the practical benefits of proximity to transit and a straightforward cost. The result is a property that many see as livable and convenient in one breath, and as a source of stress, restriction, and discomfort in the next. The truth, as reflected in these reviews, seems to depend heavily on individual experiences, moment-to-moment interactions with staff, and the specific conditions of any given apartment.

This part of Wilkes Barre, Pennsylvania, offers a convenient and accessible location with a variety of amenities nearby. Within a short distance, there are multiple physicians' offices, hospitals, pharmacies, and restaurants to meet your healthcare needs and dining preferences. The theaters and cafes provide opportunities for entertainment and socializing, while the parks offer tranquil spaces for relaxation and outdoor activities. Additionally, the nearby places of worship cater to spiritual needs. Overall, this area provides a well-rounded environment for senior living with easy access to essential services and recreational options.

Physicians

• General Laporoscopic Surgery - Joseph J Ridilla Do (0.3 miles)
• Northeastern Eye Institute (0.5 miles)
• Penn State Geisinger Health Group (0.5 miles)
• Geisinger (0.6 miles)
• Fiume Thomas J MD (1 miles)
• Dineshkumar Chimanlal Talati, MD (1.2 miles)
• Genesis Healthcare - Main Voice (1.3 miles)

Restaurants

• Elmer Sudds (0.3 miles)
• McDonald's (0.4 miles)
• Popeyes Louisiana Kitchen (0.5 miles)
• Ricci's Pizza & Beer (0.5 miles)
• Applebee's (0.7 miles)
• Miller's Ale House (0.8 miles)
• Breaker Brewing Company (0.9 miles)

Pharmacies

• Rite Aid (0.5 miles)
• General Community Pharmacy (0.5 miles)
• Wegmans (0.7 miles)
• Turkey Hill, LP (0.9 miles)
• CVS Pharmacy (1.5 miles)
• Pierce Drugs (1.6 miles)
• Harrold's Pharmacy & Home Infusion (1.7 miles)

Hospitals

• Wyoming Valley Health Care (0.5 miles)
• Wilkes-Barre General Hospital (1.4 miles)
• General Hospital (1.4 miles)
• Center For Same Day Surgery (1.4 miles)
• NEPA Breastfeeding Center (1.5 miles)
• Geisinger South Wilkes-Barre Emergency Department (1.8 miles)
• Geisinger Health System (1.8 miles)

Theaters

• R/C Wilkes-Barre Movies 14 (0.6 miles)

Cafes

• Starbucks (1 miles)
• Panera Bread (1.6 miles)
• Starbucks (1.6 miles)
• Mattern's Floral and Furnishings (1.7 miles)
• Bistro On Hudson (3.1 miles)

Parks

• Kirby Park (1.2 miles)
• Barney Farms Park (2 miles)

Places of Worship

• Luzerne United Methodist Church (3.2 miles)