50 North Pennsylvania Avenue, Wilkes Barre, PA 18701
For more information about senior living options: (844) 490-3973
Gardens At Wyoming Valley offers competitive pricing for its private rooms at $3,500 per month, significantly below the average costs in Luzerne County, which stand at $5,536, and the broader Pennsylvania state average of $4,890. This makes Gardens At Wyoming Valley an attractive option for individuals seeking quality care in a supportive environment while also being mindful of their budget. The facility's rates not only reflect a commitment to providing affordable senior living solutions but also underscore its dedication to ensuring residents receive exceptional services tailored to their needs.
| Floor plans | Gardens At Wyoming Valley | Luzerne County | Pennsylvania |
|---|---|---|---|
| Private | $3,500 | $5,536 | $4,890 |
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A recent collection of reviews paints a picture of a long-term care facility that elicits intense, mixed reactions from families and former staff. On one hand, several visitors speak highly of certain individuals and moments of compassionate care, praise an efficient admissions process, and note positive upgrades to the campus. On the other hand, a sizable number of accounts describe neglectful lapses, communication gaps, safety concerns, and a work environment they consider disorganized or understaffed. Taken together, the impressions are complex and sometimes contradictory, reflecting a facility that can feel like a welcoming home to some residents while feeling unsafe or undervalued to others.
There are clearly some standout positives mentioned. A number of reviewers commend the admissions process, with one introducing staff member Emily singled out for making the process seamless and helping resolve insurance issues. The memory care unit is described as newly renovated and aesthetically pleasing, and the memory floor activities lead is praised for high energy, humor, and an engaging leadership style that lifts the mood of residents. A nurse practitioner is described as competent, and there is general appreciation for the remodeled facility and the fact that it accepts Medicaid. In the best moments, residents are described as receiving attentive, respectful care, and some families feel they've found a "second family" in the staff.
Yet these favorable notes sit beside a chorus of troubling experiences that many families recount with frustration and alarm. Several reviews recount dangerous gaps in basic safety and daily routine: a resident needing the bathroom during a change of shift while alarms were not in place, leaving the person to be cared for by a family member who was available at the moment; a sense that not all caregivers are engaged or present during shifts, with some aides absorbed by phones rather than attending to residents. There are also persistent complaints about the lack of meaningful activities, especially in the memory care unit, where some families report that residents are left in front of TVs most of the day instead of being engaged in purposeful programming.
A recurring theme is the misplacing or outright loss of belongings, sometimes with vague explanations and delayed recovery. Instances include watches, clocks, glasses, teeth, and hearing aids going missing and being difficult to recover. There are also serious allegations of unsafe or insufficient care: a resident experiences a fall or injury without timely evaluation, blood on sheets without clear explanation, and claims that a resident who could have benefited from a hospital visit did not receive timely assessment. One reviewer describes witnessing a decline in a relative's condition that culminates in a death she attributes to the environment and gaps in care, a memory that few families want to carry.
Staffing and management emerge as polarizing forces in these narratives. Some reviews accuse management of a lack of follow-through, with phrases like "management tells you what you want to hear" and "zero compassion." The sentiment is that staff are overwhelmed and under-resourced, with a repeated claim that the facility is short-staffed and that shifts are difficult to cover. Others contrast this with positive experiences of staff who go the extra mile, and for those staff members who are described as supportive and professional, there is a clear sense that the quality of care often hinges on which staff member is on duty. The difference between personal experiences of the same facility can be stark, making it hard to form a single, definitive judgment.
cleanliness and odors are frequently described as a major concern by multiple reviewers. One reviewer uses a particularly scathing metaphor, calling the environment a "trainwreck" and comparing it to a Walmart bathroom with fecal matter in the air. Others note a "nauseating" smell and suggest bed bugs could be present, painting a picture of a facility that struggles with basic cleanliness and infection control. In parallel, some reviewers acknowledge areas that have improved, including new equipment and a sense of order in certain wings, suggesting that conditions may vary by floor and by day of the week.
There are also personal and professional tensions among staff and residents. A former employee's perspective highlights a very different reality from the family testimonials: they describe a highly professional environment, emphasize opportunities for staff development, and express pride in the team and in the work culture - an important counterpoint to the negative experiences. Yet other accounts from family members and residents emphasize disrespect, dismissiveness, or a sense that care routines (like showers or dressing) are inconsistently followed, reinforcing the impression that the quality of care is uneven and highly dependent on individual staff members and shifts.
In sum, the reviews present a facility that cannot be easily categorized as wholly good or wholly bad. There are clear, heartfelt affirmations of warmth, competence, and meaningful improvements in certain areas, especially around admissions, memory care leadership, and some clinical staff. At the same time, there are persistent, specific complaints about safety, communication, cleanliness, the handling of valuables, and the overall level of staffing. Families weighing this community against other options would do well to ask pointed questions about the current state of safety alarms, shower schedules and bathing routines, the process for reporting and resolving missing items, and the mechanisms for ensuring consistent, compassionate care across all shifts. The facility's evolving remodeling efforts and the presence of dedicated individuals on some teams offer a hopeful sign, but the broad spectrum of experiences captured in these reviews suggests that prospective residents and their families should visit frequently, speak with multiple staff members and residents, and scrutinize both day-to-day operations and long-term care plans before making a decision.
The Gardens At Wyoming Valley in Wilkes Barre, PA is an exceptional assisted living community that offers a wide range of amenities and care services to ensure the utmost comfort and well-being of its residents. The community features a beauty salon where residents can pamper themselves, as well as cable or satellite TV for their entertainment needs. Transportation is readily available through community-operated transportation services, making it easy for residents to run errands or attend appointments.
For those looking to stay connected, there is a computer center with Wi-Fi/high-speed internet access. The dining room offers restaurant-style dining with delicious meals prepared and served by the staff. Residents can also choose from special dietary options to accommodate their specific needs. Housekeeping services are included to maintain a clean and tidy living environment.
Residents can enjoy various recreational activities within the community, such as utilizing the fitness room or gaming room. There is also a small library for book lovers, as well as outdoor space where residents can relax and enjoy the beautiful surroundings. Planned day trips and resident-run activities provide opportunities for socialization and engagement.
Care services at this assisted living community are comprehensive and include 24-hour call system and supervision for around-the-clock support. Trained staff members are available to provide assistance with activities of daily living such as bathing, dressing, and transfers. Medication management ensures that residents receive their prescribed medications timely and accurately.
The Gardens At Wyoming Valley also prioritizes mental wellness through its mental wellness program. Special dietary restrictions are accommodated to cater to individual needs. Transportation arrangements can be made for non-medical purposes as well as doctor's appointments when needed.
In terms of nearby amenities, there are five cafes located nearby offering additional dining options outside the community. Two parks provide opportunities for outdoor recreation and relaxation. With 15 pharmacies in close proximity, it is convenient for residents to access medication supplies when needed. Additionally, there are 28 physicians available nearby should any medical consultations be required. For dining out, there are 38 restaurants to choose from. One place of worship nearby ensures residents have access to spiritual support. There is also one theater located nearby for those interested in cultural activities.
Overall, The Gardens At Wyoming Valley offers a comfortable and enriching living experience for seniors in Wilkes Barre, PA, providing top-notch amenities and care services while being conveniently located near various amenities and healthcare facilities.
Gardens At Wyoming Valley offers competitive pricing for its private rooms at $3,500 per month, significantly below the average costs in Luzerne County, which stand at $5,536, and the broader Pennsylvania state average of $4,890. This makes Gardens At Wyoming Valley an attractive option for individuals seeking quality care in a supportive environment while also being mindful of their budget. The facility's rates not only reflect a commitment to providing affordable senior living solutions but also underscore its dedication to ensuring residents receive exceptional services tailored to their needs.
Gardens At Wyoming Valley is located at 50 North Pennsylvania Avenue, Wilkes Barre, PA 18701 in Luzerne County, Pennsylvania
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