Comfort Keepers

Pros

• Comfort Keepers is described as a blessing to work with.
• Heather is praised as a fantastic supervisor and excellent communicator.
• Stefania is helpful, wonderful, and flexible with schedules.
• The caregivers are compassionate, respectful, and well-qualified, with Paul singled out as one of the best.
• The administrative staff make everything easy for the family and easy to work with.
• Jessica H is described as one of the best caregivers and the company is highly recommended.
• Comfort Keepers is portrayed as a family-oriented agency that emphasizes open communication and continuity of care.

Cons

• They don't return calls, texts, or emails; very unprofessional.
• The company is pathetic and doesn't care about its clients.
• They showed up for one day, never came back or called, and will not answer phones.
• It's terrible and suggests a lack of reliability and business responsibility.
• If a scheduled aide never shows up, the office routes to an answering service and promises someone will return the call.
• Too many times no one shows up.

Review

Comfort Keepers has drawn a largely glowing portrait from those who have experienced its care, painting a picture of a company that feels like family to both clients and staff. Many reviewers emphasize the warmth, compassion, and professionalism they've encountered, with caregivers who feel more like trusted allies than service providers. The tone across these accounts is one of gratitude and affection for the people who stepped into the role of caregiver during vulnerable times, and for the atmosphere the company fosters where kindness and reliability are valued.

A standout element in several testimonials is the presence of exceptional individuals who made a lasting impression. Heather emerges repeatedly as a central figure in the positive experiences: described as fantastic, wonderful, cooperative, and someone who communicates clearly and effectively. Several reviewers specifically credit Heather with high-caliber supervision and helpful leadership, noting that she is easy to work with and consistently professional. Stefania is also praised for being helpful and wonderful, with reviewers mentioning their flexibility around schedules and appreciation for the supportive collaboration between staff and clients. One commenter even calls Heather "like family," highlighting the sense of warmth, comfort, and professional care she helps to cultivate. In one client's words, they already love Heather, underscoring the personal connections that can develop within the Comfort Keepers team.

Caregivers such as Jessica H, Paul, and others receive particular commendation for the quality of care provided in critical moments. A client who is actively receiving services describes Jessica H as among "the best caregivers," expressing a strong sense of trust and recommending the company to everyone they know. Another review highlights Paul as "one of the best" caregivers, especially for his role in delivering care during a loved one's final months. The accounts consistently point to caregivers as compassionate, respectful, and well qualified, with the caregivers' dedication described as life-affirming for families navigating difficult times. The positive emphasis on caregivers is mirrored by praise for an administrative staff that makes complex situations easier for families to handle, further reinforcing the sense of a supportive, family-oriented organization.

End-of-life care is a recurring theme where Comfort Keepers is described as delivering exceptionally meaningful and high-quality support. One reviewer notes that the company provided the most amazing care to their father in his final months, with caregivers who were compassionate, respectful, and well qualified. The coordination and continuity - placing the same caregiver on the same case whenever possible - are highlighted as important strengths, helping families feel seen and understood across an emotionally taxing period. Office staff are described as helpful and easy to work with, underscoring the company's commitment to smoothing the process for families during challenging times. The combination of attentive caregiving and open, proactive administration appears to be a hallmark of the experiences that many families value deeply.

Beyond individual staff and caregiving quality, several reviews illuminate the company's broader ethos and culture. Reviewers speak to open communication with both clients and staff as a core principle, with administration offering quick feedback and practical support in difficult situations. There's a clear sense that Comfort Keepers prioritizes continuity of care by keeping the same caregiver assigned to a given case, which many families appreciate for the trust and familiarity it builds. An internally oriented pride also surfaces in the description of career pathways and incentives, such as the statistic that a substantial portion of the administrative staff are former caregivers, and tangible perks like car magnets and yard signs. Taken together, these notes present Comfort Keepers as a family-oriented agency that prizes quality care and invests in its caregivers as an integral part of that mission.

Not all reviews, however, align with the most radiant portrayals. A number of clients recount frustrations with reliability and communication from the company. Statements like "They don't return calls, texts, or emails. Very unprofessional," and "Your company is pathetic. You don't care about your clients," reflect deeper concerns about responsiveness and accountability. Other reviewers describe very concrete service gaps, such as a caregiver showing up for one day and then never returning or contacting the family, and a pattern of scheduled aides not showing up or returning calls despite assurances. These voices underscore a stark contrast to the more consistently positive testimonials and reveal ongoing challenges with reliability and communication that the company must address to ensure equity of experience for all clients.

Taken together, the reviews present a nuanced picture: Comfort Keepers is widely celebrated for its compassionate, professional caregivers and a supportive, family-oriented culture that emphasizes open communication, continuity of care, and caregiver investment. The strongest praise centers on exceptional staff members - Heather, Stefania, Jessica H, Paul - and on the way the organization facilitates meaningful, respectful care during life's most difficult moments. Yet there are sharp reminders that the experience is not uniform, with several accounts highlighting missed calls, unreturned messages, and scheduling lapses that can leave families feeling anxious or neglected. The overall message is clear: when Comfort Keepers succeeds, it does so in a way that brings comfort, trust, and real relief to families; when it falters, those gaps can deeply affect the care experience and set families back at vulnerable times.

For anyone considering Comfort Keepers, the takeaway is twofold. There are celebrated caregivers and a dedicated administrative team delivering thoughtful, continuous care that many clients find deeply reassuring. At the same time, it's important to discuss expectations upfront, confirm reliable communication channels, and establish contingency plans to address potential scheduling or contact gaps. With attentive leadership from figures like Heather and Stefania and a strong culture around client-centered care, Comfort Keepers has substantial strengths to build on - strengths that, when reliably delivered, can create powerful, uplifting experiences for families navigating serious health and caregiving needs.

This part of Wilkes-Barre, Pennsylvania offers a diverse range of amenities that cater to a variety of interests. With numerous dining options such as Applebee's, Miller's Ale House, and Chick-Fil-A, residents can enjoy delicious meals within a short distance from their homes. There are also several pharmacies nearby for convenient access to healthcare needs. For those who enjoy a good cup of coffee or tea, Starbucks and Panera Bread cafes are close by. In terms of healthcare services, there are reputable physicians and hospitals in the vicinity, providing quality medical care. Additionally, residents can unwind and enjoy entertainment at R/C Wilkes-Barre Movies 14 or take a leisurely stroll in Kirby Park or Barney Farms Park. Overall, this area offers convenience, entertainment, and healthcare services that would make it an attractive option for senior living.

Restaurants

• Applebee's (0.1 miles)
• Miller's Ale House (0.3 miles)
• Popeyes Louisiana Kitchen (0.3 miles)
• Chick-Fil-A (0.4 miles)
• Elmer Sudds (0.7 miles)
• McDonald's (1 miles)
• Breaker Brewing Company (1 miles)

Pharmacies

• Wegmans (0.2 miles)
• CVS Pharmacy (0.9 miles)
• Rite Aid (1 miles)
• General Community Pharmacy (1.1 miles)
• Turkey Hill, LP (1.5 miles)
• Pierce Drugs (1.8 miles)
• Advanced Pharmacy Services (2.2 miles)

Cafes

• Starbucks (0.4 miles)
• Panera Bread (1 miles)
• Starbucks (2 miles)
• Mattern's Floral and Furnishings (2.1 miles)
• Bistro On Hudson (2.8 miles)

Physicians

• General Laporoscopic Surgery - Joseph J Ridilla Do (0.7 miles)
• Dineshkumar Chimanlal Talati, MD (0.8 miles)
• Northeastern Eye Institute (1 miles)
• Dr. Joseph Wagner (1 miles)
• Northeastern Eye Institute (1.1 miles)
• Penn State Geisinger Health Group (1.1 miles)
• Geisinger (1.1 miles)

Hospitals

• Wyoming Valley Health Care (1.1 miles)
• General Hospital (1.1 miles)
• Center For Same Day Surgery (1.3 miles)
• VA Medical Center (1.5 miles)
• NEPA Breastfeeding Center (1.7 miles)
• Wilkes-Barre General Hospital (2 miles)
• Geisinger South Wilkes-Barre Emergency Department (2.4 miles)

Theaters

• R/C Wilkes-Barre Movies 14 (1.2 miles)

Parks

• Kirby Park (1.6 miles)
• Barney Farms Park (2.6 miles)