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4.1 from 30 reviews
5 stars
22
4 stars
2
3 stars
0
2 stars
0
1 stars
6
Overall Review of Comfort Keepers
differentiator2 reviews mention this
Caregiver continuity seems important
Residents and families mention caregiver continuity as part of the experience.
Several reviews highlight working with the same caregiver over time, including one caretaker who had been supporting a family member for about seven months. Another review says the agency aims for continuity by placing the same caregiver on the same case. For families weighing support options, this consistency is one detail that comes through in feedback.
common16 reviews mention this
Caregivers are described as kind
Caregivers and supervisors are frequently described as kind and professional.
The most common praise is for caregivers’ demeanor and follow-through, with multiple reviewers describing staff as friendly, caring, and professional. Several reviews also call out good communication—answering questions clearly and keeping things easy for families. A number of reviewers describe respect and compassion during more difficult periods of care, along with administrative support that helped the overall experience feel manageable.
caveat5 reviews mention this
Communication and scheduling issues
Some reviews report missed follow-through with calls and scheduled aide visits.
A smaller set of reviews raises concerns about responsiveness, with multiple mentions that the office would not return calls, texts, or emails. Others describe problems with scheduled visits, including a case where an aide showed up only briefly and never returned. One review also describes a failure to get back after an email to a manager. Taken together, these accounts point to reliability and communication as the main weaknesses in resident and family experiences.
common2 reviews mention this
Home visits and care assessments
Reviews mention helpful home visits and care assessments.
Two reviews describe positive experiences related to in-home outreach, including a home visit that went well. One reviewer also mentions support in organizing a home care assessment appointment and looking forward to getting home and other needs covered. These comments suggest families value the early step of getting clarity before ongoing care begins.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Transportation
Wilkes-Barre Scranton International (10 miles away)
Nearby Places of Interest
This part of Wilkes-Barre, Pennsylvania offers a diverse range of amenities that cater to a variety of interests. With numerous dining options such as Applebee's, Miller's Ale House, and Chick-Fil-A, residents can enjoy delicious meals within a short distance from their homes. There are also several pharmacies nearby for convenient access to healthcare needs. For those who enjoy a good cup of coffee or tea, Starbucks and Panera Bread cafes are close by. In terms of healthcare services, there are reputable physicians and hospitals in the vicinity, providing quality medical care. Additionally, residents can unwind and enjoy entertainment at R/C Wilkes-Barre Movies 14 or take a leisurely stroll in Kirby Park or Barney Farms Park. Overall, this area offers convenience, entertainment, and healthcare services that would make it an attractive option for senior living.
Restaurants
Applebee's (0.1 miles)
Miller's Ale House (0.3 miles)
Popeyes Louisiana Kitchen (0.3 miles)
Chick-Fil-A (0.4 miles)
Elmer Sudds (0.7 miles)
McDonald's (1 miles)
Breaker Brewing Company (1 miles)
Pharmacies
Wegmans (0.2 miles)
CVS Pharmacy (0.9 miles)
Rite Aid (1 miles)
General Community Pharmacy (1.1 miles)
Turkey Hill, LP (1.5 miles)
Pierce Drugs (1.8 miles)
Advanced Pharmacy Services (2.2 miles)
Cafes
Starbucks (0.4 miles)
Panera Bread (1 miles)
Starbucks (2 miles)
Mattern's Floral and Furnishings (2.1 miles)
Bistro On Hudson (2.8 miles)
Physicians
General Laporoscopic Surgery - Joseph J Ridilla Do (0.7 miles)
Dineshkumar Chimanlal Talati, MD (0.8 miles)
Northeastern Eye Institute (1 miles)
Dr. Joseph Wagner (1 miles)
Northeastern Eye Institute (1.1 miles)
Penn State Geisinger Health Group (1.1 miles)
Geisinger (1.1 miles)
Hospitals
Wyoming Valley Health Care (1.1 miles)
General Hospital (1.1 miles)
Center For Same Day Surgery (1.3 miles)
VA Medical Center (1.5 miles)
NEPA Breastfeeding Center (1.7 miles)
Wilkes-Barre General Hospital (2 miles)
Geisinger South Wilkes-Barre Emergency Department (2.4 miles)
In-home care is increasingly sought after by older adults for maintaining independence, with average private home care rates in 2025 varying by state and service type, reflecting geographical and local labor market influences. As demand rises, families are considering funding options like Medicaid waivers and long-term care insurance to manage costs effectively while ensuring quality care.
Home health care has become essential for supporting independence among the aging population, offering diverse services such as skilled nursing and rehabilitation in familiar environments, while also incorporating technology for personalized care. Despite its benefits, including improved recovery rates and emotional well-being, challenges like safety, staff availability, and insurance navigation must be managed for effective implementation.
Home health care offers a range of clinical services provided in a patient's home, including nursing and therapy, tailored to individual needs, particularly for aging seniors with chronic conditions. This approach enhances patient independence, promotes better disease management, and utilizes technology for real-time monitoring while fostering collaboration among healthcare providers and family members.
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Wilkes-Barre Scranton International (10 miles away)
Caring staff in a clean, smaller community with good value.
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