Comfort Keepers in Wilkes-Barre, PA

Pros

• Ashley's home visit went very well; she was pleasant, well-informed, and a big help with organizing her home care assessment.
• She is grateful to have Comfort Keepers and excited to meet her caregiver.
• Heather is a fantastic supervisor, and Stefania is helpful and wonderful; both are flexible with her schedule.
• Working with Comfort Keepers is a blessing.
• The caregivers were compassionate, respectful, and well qualified.
• Comfort Keepers is a family-oriented agency committed to quality care.
• The administration staff makes everything easy for families and easy to work with.
• Paul is one of the best caregivers.
• Comfort Keepers is a great company and is highly recommended.

Cons

• They don't return calls, texts, or emails. Very unprofessional.
• Showed up for 1 day. Never came back, or called, will not answer phones.
• Terrible... do not know how they are even in business.
• Too many times no one shows up.

Review

Comfort Keepers in Wilkes-Barre is best suited for families seeking in-home care that prioritizes deeply personal caregiver relationships, continuity of service, and a warm, family-like administrative culture. This location excels when the care plan hinges on companionship, patience, and respectful daily support from caregivers who feel like extended family. It is especially attractive for clients needing ongoing non-medical assistance, help with household tasks, and end-of-life or palliative-style support delivered in the familiar surroundings of home. The strongest case is made for those who value stable caregiver assignments and open, collaborative communication between families, caregivers, and supervisors.

That said, certain circumstances warrant exploring alternatives. If reliability and timely communication are non-negotiables, this provider may pose ongoing risk. Several reviews flag inconsistent responsiveness, missed calls, texts, or emails, and difficulties obtaining timely updates when issues arise. For families that require guaranteed visits, rapid problem-solving, and a consistently predictable point of contact, other agencies with stronger guaranteed-availability metrics may be a safer fit. Additionally, households seeking around-the-clock coverage or highly structured medical oversight should compare options that emphasize medical home-care coordination and stricter scheduling discipline.

On the positive side, the most compelling advantages revolve around the people delivering care. Caregivers are repeatedly described as kind, patient, professional, and genuinely invested in the client’s well-being. The anecdotes about companionship, compassionate support during challenging health moments, and the sense that caregivers feel like family carry real weight. Administrative leadership is praised for being supportive, responsive when feasible, and for fostering a culture where caregivers receive clear direction and appreciation. The emphasis on continuity, placing the same caregiver on the same case whenever possible, creates a strong foundation for trust, reduces repetition of personal histories, and helps families feel heard when needs shift.

These strengths do not erase the friction evident in some reviews. When calls are not returned or when communication gaps occur, the reliability of the entire care arrangement is jeopardized. Instances of caregivers not showing up as scheduled, and the subsequent difficulty in reaching the office, underscore a real vulnerability in the system. Such problems can erode confidence quickly, particularly in scenarios where daily routines, medications, and safety checks rely on punctual, dependable support. Yet where the service remains fully functional, families consistently describe highly qualified caregivers who manage tasks and emotional needs with notable competence.

Operationally, Comfort Keepers demonstrates a cohesive, family-oriented ethos that translates into meaningful, affective care experiences. The organization’s willingness to promote from within, support staff through difficult situations, and prioritize caregiver continuity signals a sustained commitment to quality. The positive stories about excellent caregivers, often named individually for their impact, illustrate that the model works exquisitely when the stars align: a compatible match, clear expectations, and a responsive administrative partner who can navigate the emotional terrain of caregiving. Families tasting this ideal describe relief and gratitude, recognizing that the right caregiver can transform daily routines and quality of life.

For families moving forward with Comfort Keepers, several practical steps help tilt the balance toward a favorable outcome. Request a dedicated caregiver assignment as a non-negotiable, and document it in writing with a clear contingency plan for backups if the primary caregiver is unavailable. Establish a concrete communication protocol, including expected response times and an explicit escalation path for urgent concerns. Confirm scheduling procedures and how modifications are handled, so no day’s plan is left to chance. Inquire about continuity promises in writing, and stress the importance of the same caregiver handling the core needs whenever possible. Finally, gauge the agency’s track record on onboarding new clients and initiating first visits promptly, since a smooth onboarding often foreshadows reliability down the line.

In the end, Comfort Keepers in Wilkes-Barre offers a compelling, highly human-centered option for families who prize caregiver rapport, continuity, and a supportive administrative environment. It is a strong match for clients who can tolerate occasional communication hiccups in exchange for deeply compassionate care and the reassurance that a caregiver truly “fits” the home. However, for households where consistent, prompt access to updates and guaranteed attendance are non-negotiable, the risks highlighted by several reviewers cannot be ignored. Weigh these factors carefully: if the priority is sustained, emotionally intelligent care with long-term caregiver compatibility, Comfort Keepers stands out as a leading choice. If reliability and predictable responsiveness are paramount, it may be prudent to compare alternatives or insist on explicit, enforceable guarantees before committing.

This part of Wilkes-Barre, Pennsylvania offers a diverse range of amenities that cater to a variety of interests. With numerous dining options such as Applebee's, Miller's Ale House, and Chick-Fil-A, residents can enjoy delicious meals within a short distance from their homes. There are also several pharmacies nearby for convenient access to healthcare needs. For those who enjoy a good cup of coffee or tea, Starbucks and Panera Bread cafes are close by. In terms of healthcare services, there are reputable physicians and hospitals in the vicinity, providing quality medical care. Additionally, residents can unwind and enjoy entertainment at R/C Wilkes-Barre Movies 14 or take a leisurely stroll in Kirby Park or Barney Farms Park. Overall, this area offers convenience, entertainment, and healthcare services that would make it an attractive option for senior living.

Restaurants

• Applebee's (0.1 miles)
• Miller's Ale House (0.3 miles)
• Popeyes Louisiana Kitchen (0.3 miles)
• Chick-Fil-A (0.4 miles)
• Elmer Sudds (0.7 miles)
• McDonald's (1 miles)
• Breaker Brewing Company (1 miles)

Pharmacies

• Wegmans (0.2 miles)
• CVS Pharmacy (0.9 miles)
• Rite Aid (1 miles)
• General Community Pharmacy (1.1 miles)
• Turkey Hill, LP (1.5 miles)
• Pierce Drugs (1.8 miles)
• Advanced Pharmacy Services (2.2 miles)

Cafes

• Starbucks (0.4 miles)
• Panera Bread (1 miles)
• Starbucks (2 miles)
• Mattern's Floral and Furnishings (2.1 miles)
• Bistro On Hudson (2.8 miles)

Physicians

• General Laporoscopic Surgery - Joseph J Ridilla Do (0.7 miles)
• Dineshkumar Chimanlal Talati, MD (0.8 miles)
• Northeastern Eye Institute (1 miles)
• Dr. Joseph Wagner (1 miles)
• Northeastern Eye Institute (1.1 miles)
• Penn State Geisinger Health Group (1.1 miles)
• Geisinger (1.1 miles)

Hospitals

• Wyoming Valley Health Care (1.1 miles)
• General Hospital (1.1 miles)
• Center For Same Day Surgery (1.3 miles)
• VA Medical Center (1.5 miles)
• NEPA Breastfeeding Center (1.7 miles)
• Wilkes-Barre General Hospital (2 miles)
• Geisinger South Wilkes-Barre Emergency Department (2.4 miles)

Theaters

• R/C Wilkes-Barre Movies 14 (1.2 miles)

Parks

• Kirby Park (1.6 miles)
• Barney Farms Park (2.6 miles)