Heinz Transitional Rehabilitation Unit

Pros

• The facility is clean and well-maintained.
• The staff is helpful and attentive, responding promptly to patient needs.
• Patients receive compassionate care and are treated with respect.
• The food provided is considered great by the patients.
• There has been significant improvement in the relative's well-being since moving to this place.

Cons

• The staff, except for a few aides, are rude and do not know how to handle patients with dementia.
• Patients are left in dirty clothes and are not given showers.
• The rooms are dirty and unsanitary.
• The facility may contribute to patients getting worse or passing away.
• Overall, the experience was disappointing and not recommended.

Review

In the realm of healthcare facilities, the experiences patients and their families encounter can vary dramatically from one establishment to another. A stark contrast in reviews highlights the profound impact that staff attitude, cleanliness, and quality of care can have on patient outcomes and overall satisfaction. Two reviews reflecting vastly different experiences shed light on the challenges some facilities face and also celebrate those that have risen to meet the needs of their patients.

One review paints a dismal picture of a particular facility where a patient with dementia was placed. The reviewer expresses intense dissatisfaction with how their relative was treated during their stay. They describe the situation as dire, suggesting that if a family member’s condition were to worsen or decline, this facility might ironically be an appropriate place for them. The review underscores a troubling lack of professionalism among staff members; apart from a few aides who exhibited kindness, most were described as rude and untrained in handling patients suffering from dementia. This not only exacerbates the distress faced by these vulnerable individuals but also leads to neglectful situations—such as patients being left in dirty clothes without access to basic hygiene options like showers.

Furthermore, cleanliness within the facility is highlighted as another critical concern in this negative assessment. The reviewer notes that rooms were unkempt and generally not conducive to providing care for individuals who are already dealing with significant health issues. In sharing this experience, they caution others against considering this place for their loved ones, firmly believing it fails both in terms of compassion and fundamental care standards.

In sharp contrast stands another review praising an entirely different healthcare setting where a similar patient now resides. This family member's experience has turned around completely since transitioning from an inadequate hospital environment to this new facility. Here, they find everything markedly improved—the premises are clean, staff interactions are described as nothing short of "awesome," and meal quality is noted positively too. Such factors collectively create an atmosphere conducive to healing rather than despair.

The reviewer elaborates on how responsive the staff members are when help is needed—a crucial factor that plays into patient dignity and self-respect. Unlike at the hospital where assistance took considerable time to receive—sometimes leading to discomfort or embarrassment—this new facility prides itself on prompt support whenever required. When patients request help using the bathroom or taking showers, caregivers respond quickly and attentively.

This continued emphasis on compassionate treatment resonates deeply within the narrative shared by this satisfied family member. They appreciate not just practical assistance but also how essential it is for staff members to treat patients as human beings deserving of respect and kindness throughout their healing process. This fundamental shift in caring philosophy marks a significant departure from negative past experiences—a vital element that brings relief both to patients enduring challenging times and their worried families seeking assurance about proper care.

Ultimately, these contrasting reviews serve as poignant reminders about what quality healthcare should encompass: thorough training for staff members equipped with empathy towards mentally compromised individuals; stringent maintenance protocols ensuring cleanliness; and above all else, genuine caring interactions that prioritize patient dignity at every step along their journey towards recovery. Through these shared narratives lies an important call for improvements across similar facilities—a demand for better practices that promote not only health but also humanity in care settings.

Physicians

• Dineshkumar Chimanlal Talati, MD (0.2 miles)
• Northeastern Eye Institute (0.4 miles)
• Dr. Joseph Wagner (0.5 miles)
• Miracle-Ear Hearing Aid Center (0.6 miles)
• Brucker, Wilma K, Md - Va Medical Center-Wilkes-Barre (1 miles)
• Genesis Healthcare - Main Voice (1.1 miles)
• General Laporoscopic Surgery - Joseph J Ridilla Do (1.3 miles)

Restaurants

• Royal House Buffet (0.5 miles)
• Mirakuya Japanese Restaurant (0.6 miles)
• Applebee's (0.6 miles)
• Chipotle Mexican Grill (0.6 miles)
• Chick-Fil-A (0.7 miles)
• Miller's Ale House (0.7 miles)
• CoreLife Eatery (0.7 miles)

Cafes

• Starbucks (0.6 miles)
• Panera Bread (0.6 miles)
• Starbucks (2.1 miles)
• Mattern's Floral and Furnishings (2.2 miles)
• Bistro On Hudson (2.2 miles)

Hospitals

• General Hospital (0.7 miles)
• VA Medical Center (1 miles)
• Center For Same Day Surgery (1.1 miles)
• Wyoming Valley Health Care (1.5 miles)
• NEPA Breastfeeding Center (1.7 miles)
• Geisinger Health System (2.2 miles)
• Geisinger Hospital (2.3 miles)

Pharmacies

• Wegmans (0.7 miles)
• CVS Pharmacy (0.8 miles)
• Rite Aid (1.5 miles)
• General Community Pharmacy (1.5 miles)
• Advanced Pharmacy Services (1.8 miles)
• Pierce Drugs (1.8 miles)
• Turkey Hill, LP (2 miles)

Theaters

• R/C Wilkes-Barre Movies 14 (1.5 miles)

Parks

• Kirby Park (1.9 miles)