Providence Point

Pros

• The atmosphere at Providence Point is noted to be pleasant and welcoming.
• Housekeeping services are recognized as a positive aspect of living at Providence Point.
• The community offers transportation options, such as a bus service, for residents to access local destinations.
• Some individuals find the facility aesthetically appealing and well-maintained.
• The involvement of the county ombudsman helped establish a family council, showing advocacy for resident rights.

Cons

• The Age-in-Place language removal and new restrictions on aid access have rendered Providence Point unsuitable for residents with disabilities, limiting their participation in activities.
• The administration at Providence Point is unresponsive to resident and family concerns, demonstrating a lack of value for patient rights.
• There is a severe shortage of registered nurses and the CNA staff is overworked, leading to complaints about understaffing and low wages.
• Residents are allegedly encouraged to wear diapers, take anxiety medication, and use wheelchairs to simplify care for staff.
• Call bell response times are inadequate, with staff frequently silencing bells without providing necessary assistance.
• Two instances of ignored patient transfers resulted in serious injuries, highlighting negligence in care.
• Weekend staffing levels are poor, negatively impacting resident care during those times.
• Despite its pleasant atmosphere and housekeeping services, the overall quality of care suffers significantly at Providence Point.
• The high monthly cost of $6000 to $7000 for independent living does not align with the level of service provided to residents.
• Families feel that they must involve external authorities like county ombudsmen to address issues within the facility effectively.

Review

Providence Point, a senior living community located just outside of Pittsburgh, has faced significant criticism from residents and their families in light of recent policy changes and ongoing issues regarding care quality. A major modification to the resident agreement in 2024 involved the removal of Age-in-Place language, which previously allowed for a more flexible living arrangement that accommodated the varying needs of residents as they aged. This shift has particularly affected independent living residents like one family member's disabled mother-in-law (MiL), who has lived at Providence Point since 2017. With restrictions now barring aides from accompanying these residents to activities and dining areas, many have found themselves isolated and unable to participate fully in community life—a situation that ultimately compelled this family to seek more suitable accommodations for MiL in a disabled- and aid-friendly community.

Despite its appealing atmosphere and commendable housekeeping services, several reviews indicate that Providence Point’s administration has been largely unresponsive to resident concerns. Families have expressed frustrations related to management’s failure to actively engage with issues affecting patient care. One review mentions having to involve county ombudsmen just to establish a family council, highlighting a disconnect between resident needs and the organization's priorities. The lack of engagement raises critical questions about how well Providence Point values patient rights and what measures are taken to address grievances brought forth by families.

Another recurrent theme is understaffing, particularly concerning registered nursing staff and Certified Nursing Assistants (CNAs). Reviews reveal complaints about CNAs being overwhelmed with too many residents, which hampers the quality of care provided. Many families noted that staff often expressed dissatisfaction due to low wages, contributing further to high turnover rates within the caregiving team. As a result, residents may experience inadequate support when needed most—especially during weekends when staffing levels reportedly decline even further.

Residents' safety appears compromised as well; instances were reported where call bells went unanswered or were turned off without providing requested assistance. In one alarming case outlined in a review, neglect during patient transfers led directly to fractures for some residents—a serious issue that resulted in an out-of-court lawsuit settlement against the facility. These incidents underscore not only gaps in communication but deeper systemic failures within the organization pertaining to resident safety protocols.

Critics also pointed out troubling practices within Providence Point related directly to elder care methodologies. There are claims suggesting that certain residents were encouraged to wear diapers or take anxiety medications as easier alternatives for staff management instead of addressing individual needs appropriately. Such practices paint an unflattering picture of the institution's ethics regarding personalized care—one conditional upon convenience rather than compassion.

Lastly, amid all these concerns lies the financial aspect associated with living at Providence Point. With monthly costs exceeding $6,000–$7,000 for independent living alone, many families find it hard to justify such expenses given the quality of care observed firsthand by former residents’ relatives. Even though some recognize positive elements about its ambiance and available transportation options like shuttle services within local communities, these benefits are overshadowed by substantial apprehensions surrounding operational standards at this senior living establishment.

In summary, while Providence Point initially presents itself as an attractive place for seniors seeking independent living options near Pittsburgh due primarily to its environment and amenities—developments over time inform prospective residents about serious limitations concerning administration responsiveness, staffing levels dedicated towards meaningful healthcare delivery systems as well as ethical implications vis-à-vis individualized resident treatment protocols amidst modern-day challenges facing elderly populations today.

Pharmacies

• Walgreens (0.8 miles)
• Rite Aid (0.9 miles)
• CVS Pharmacy (1.8 miles)
• Rite Aid (2 miles)
• CVS Pharmacy (2.3 miles)
• CVS Pharmacy (2.6 miles)
• Walgreens (2.7 miles)

Physicians

• Vujevich Dermatology Associates (0.9 miles)
• St. Clair Hospital (1 miles)
• Chang Eye Group (1.3 miles)
• Upmc (1.5 miles)
• Pediatric Alliance-St Clair (2.1 miles)
• Integrated Medical Systems (2.5 miles)
• Stepping Stone Psychiatric Care - Muhammad I Shaikh MD (2.5 miles)

Restaurants

• Wendy's (1.1 miles)
• Taco Bell (1.7 miles)
• Wendy's (1.7 miles)
• Scoops On Beverly (2.1 miles)
• McDonald's (2.2 miles)
• Hitchhiker Brewing (2.4 miles)
• Primanti Bros. Restaurant and Bar Mt. Lebo (2.4 miles)

Theaters

• Chartiers Valley Stadium 18 (1.5 miles)
• Cinemark Holdings (5.4 miles)

Places of Worship

• Saint Barbara Church (1.6 miles)
• St Elizabeth Ann Seton Church (1.9 miles)
• St Elizabeth Ann Seton Parish (1.9 miles)
• St Simon & Jude Church (2.1 miles)
• Calvary Full Gospel Church (3.7 miles)
• St Margaret of Scotland Roman Catholic Church (3.8 miles)
• St Philip Church (4.2 miles)

Cafes

• Panera Bread (1.7 miles)
• Mediterra Cafe (2.1 miles)
• Carnegie Coffee Company (2.1 miles)
• Starbucks (2.1 miles)
• Panera Bread (2.3 miles)
• Starbucks (2.8 miles)
• De Lallo's Fort Couch Cafe (3.2 miles)

Parks

• Mt. Lebanon Park (1.7 miles)
• Village Green Park (3 miles)
• Boyce-Mayview Park (3.9 miles)
• Collier Community Park (4.3 miles)
• Mt Washington Observation Deck (5.6 miles)
• The Duquesne Incline (5.7 miles)
• Point State Park Fountain (5.9 miles)

Transportation

• South Hills Village Trolley Stop (2.8 miles)
• Port Authority Allegheny Station (6.1 miles)
• North Side Station (6.3 miles)

Hospitals

• UPMC South Hills (3.1 miles)