The Pines of Mt. Lebanon

Pros

• The staff at The Pines of Mt. Lebanon treated residents with kindness and respect, making them feel comfortable and cared for.
• Many families appreciated the cleanliness of the facility, noting that it improved over time and maintained a cozy environment.
• The activities director was recognized for creating engaging and creative activities that appealed to a variety of residents.
• Families felt welcomed by cheerful receptionists and friendly staff members who consistently checked on their loved ones.
• Residents enjoyed the homey atmosphere of the facility, contributing to an overall sense of contentment.
• The Pines offered competitive pricing compared to other facilities, making it an appealing option for families.
• Several reviewers noted significant improvements in care quality and staff attentiveness over time, indicating progress within the community.

Cons

• The cleanliness of the facility was initially not good, but it took time to improve.
• Staffing levels were consistently criticized as being inadequate, particularly on weekends and evenings.
• There were instances where residents did not receive medication for several days and missed scheduled showers.
• Communication between family members and staff, especially in the nursing area, was poor.
• Some residents expressed that the facility felt dark, sad, and confining during their visit.
• A tour experience was disappointing due to a lack of a welcoming atmosphere and issues with odor in the facility.
• Family members reported waiting unacceptably long times for assistance from nursing staff or housekeeping.
• The director of the facility was noted as being less accessible than desired due to taking on multiple roles.

Review

The Pines of Mt. Lebanon has garnered a mix of reviews from families who have utilized their services, particularly in the context of hospice care and assisted living for their loved ones. Many families express gratitude for the compassionate and professional care their relatives received during difficult times. Specific anecdotes highlight the peacefulness surrounding patient transitions, especially when hospice care was involved, underscoring that staff at The Pines worked diligently to create an environment where residents felt clean, comfortable, and content in their final days. As one family noted, the overall experience was better than anticipated, leading them to recommend The Pines to others.

Despite the commendations for some aspects of care provided at The Pines, several reviewers pointed out notable challenges that affected their loved ones' experiences. A common theme was staffing issues; many families voiced concerns about understaffing, particularly during evenings and weekends when calls would go unanswered or result in delayed responses from nursing staff. Reviews indicated that while certain staff members demonstrated a high level of attentiveness and affection towards residents—including one resident’s affectionate interactions with aides—there were instances where essential care needs like medication administration and hygiene routines were not consistently met due to limited availability of staff.

While cleanliness in general improved over time, initial concerns regarding facility hygiene were also expressed by some reviewers. There were mentions of unkempt areas upon first impressions which later saw enhancements. Improvements were recognized as management became more proactive in addressing these issues over time; however, it seems there remains variability in maintaining standards across different shifts particularly during busy hours or periods when staff turnover occurred. Families noted that although efforts were made to bolster communication with existing staff—especially after recent hires—their experiences varied significantly based on staffing fluctuations.

Food service drew mixed reviews as well; while residents had access to meals within a communal setting which facilitated socialization opportunities, comments indicated that meal variety was lacking. Dining experiences tended to be described as "average," suggesting there's ample room for improvement in terms of menu diversity and nutritional balance—a critical concern for elderly residents requiring specialized dietary considerations.

Activities organized by dedicated directors appear to be a bright spot amidst criticisms regarding other operational aspects; many respondents praised these programs for keeping residents engaged and active without overwhelming them with too much scheduling. Resident enjoyment seemed palpable during planned activities ranging from puzzle games to Bible study sessions; however, these positive elements did not overshadow complaints about overall organizational inefficiency within the community's structure.

Lastly, initial perceptions shaped through tours often influenced family decisions greatly; while some families felt welcomed by cheerful receptionists and warm environments upon entry—with spacious hallways and common areas inviting engagement—others left feeling disheartened due to darker room settings or odors present upon arrival that suggested underlying cleanliness issues. Despite these variances in feedback ranging from high satisfaction regarding individual caregiver interactions down to frustrations over inconsistent oversight and quality assurance measures at times available through varied staffing levels, most concluded it could still serve as an adequate choice amongst alternative facilities considered—provided prospective residents maintain informed expectations throughout their stay at The Pines concerning both its merits and shortcomings.

This neighborhood in Pittsburgh, Pennsylvania offers a convenient and diverse range of amenities for seniors looking to settle down. With a variety of restaurants like Primanti Bros. Restaurant and Bar and Chick-Fil-A within walking distance, dining options are plentiful. Nearby pharmacies such as Market District Pharmacy and Walgreens ensure easy access to medications and healthcare needs. Parks like Village Green Park and Mt. Lebanon Park provide opportunities for outdoor recreation and relaxation. The presence of hospitals like UPMC South Hills and physicians' offices such as St. Clair Hospital offer peace of mind in terms of medical care. Places of worship are also plentiful in the area, catering to various faiths. Additionally, transportation options like the South Hills Village Trolley Stop make getting around the area convenient for seniors. Overall, this neighborhood offers a well-rounded environment with a good mix of amenities for senior living.

Restaurants

• Primanti Bros. Restaurant and Bar Mt. Lebo (0 miles)
• Chick-Fil-A (0.3 miles)
• BJ's Restaurant & Brewhouse (0.8 miles)
• Condado Tacos (1 miles)
• McDonald's (1 miles)
• Eat'n Park Restaurant (1.1 miles)
• McDonald's (1.3 miles)

Cafes

• Panera Bread (0.1 miles)
• Starbucks (1 miles)
• De Lallo's Fort Couch Cafe (1.2 miles)
• Starbucks (1.8 miles)
• Mediterra Cafe (2.3 miles)
• Panera Bread (2.9 miles)
• Al's Cafe (3.2 miles)

Pharmacies

• Market District Pharmacy (0.7 miles)
• CVS Pharmacy (0.7 miles)
• Walgreens (0.7 miles)
• Rite Aid (1.3 miles)
• Walgreens (1.4 miles)
• Shop 'n Save (1.4 miles)
• Rite Aid (1.6 miles)

Parks

• Village Green Park (0.7 miles)
• Mt. Lebanon Park (1.3 miles)
• South Park Dog Park (3.8 miles)
• Boyce-Mayview Park (3.8 miles)
• Mt Washington Observation Deck (5.7 miles)
• Evans Fields (5.9 miles)

Hospitals

• UPMC South Hills (0.9 miles)

Transportation

• South Hills Village Trolley Stop (1 miles)
• U-Haul Moving & Storage of Pleasant Hills (4.6 miles)

Physicians

• St. Clair Hospital (1.7 miles)
• Vujevich Dermatology Associates (1.9 miles)
• Pediatric Alliance-St Clair (1.9 miles)
• Chang Eye Group (2.6 miles)
• Upmc (3.4 miles)
• Integrated Medical Systems (3.7 miles)
• Stepping Stone Psychiatric Care - Muhammad I Shaikh MD (3.8 miles)

Places of Worship

• St Louise De Marillac Church (3.1 miles)
• St Simon & Jude Church (3.2 miles)
• Saint Barbara Church (3.6 miles)
• St Elizabeth Ann Seton Church (3.9 miles)
• St Elizabeth Ann Seton Parish (3.9 miles)
• Kingdom Hall Of Jehovahs Witnesses (4.3 miles)
• St Margaret of Scotland Roman Catholic Church (4.6 miles)

Theaters

• Chartiers Valley Stadium 18 (3.4 miles)