Central Penn Nursing Care Inc

Pros

• CPN provides fantastic personal care to families and is kind, attentive, and committed to clients' well-being.
• The company has been a great partner for over 20 years, with caring and reliable staff.
• The company is amazing and takes great care of people; staff such as Gina, Steffi, and Beth are appreciated.
• Central Penn does a wonderful job providing exceptional care to its clients.
• The staff are responsive and helpful, with Gina appreciated in particular.
• The administrative staff are professional, responsive, and pleasant to work with; the aides working with clients are valued.
• The organization has a great staff.
• It is a great organization that cares about its employees and clients.

Cons

• One reviewer claimed that a nurse named Marie accused them of stealing $10 from her purse, disputed the accusation, and suggested the nurse should no longer care for their parent.
• One reviewer said a staff member hung up on them after a simple question and implied the staff member needed more customer service training.
• One reviewer stated that care staff can never be perfect anywhere.

Review

Central Penn Network (CPN) has consistently delivered personal care for my mother that goes beyond the ordinary. Over the years, the level of kindness, attentiveness, and genuine concern for her well-being has made the care feel less like a service and more like an extension of our family. It's clear that their focus is on her comfort and safety, and that commitment has made a meaningful difference in our daily lives.

This has been a long-lasting partnership for us - more than two decades, in fact - and throughout that time CPN has stood out as a dependable and supportive partner. The staff is described as caring and reliable, and that combination has given us confidence and peace of mind as our mother's needs have evolved. It's rare to find a team that can stay so consistently aligned with a family's priorities, and CPN has managed to do just that.

There are moments of particular warmth that stay with you. The company is described as "amazing," with a clear emphasis on taking great care of people and caring for loved ones with dedication. In our own experience, certain individuals have made a memorable impact - Gina, Steffi, and Beth are specifically thanked for their efforts, suggesting they've gone above and beyond in their roles. It's meaningful when a team member's compassion stands out in ways that feel personal and reassuring.

CPN's work is also viewed as a strong contribution to the community. We feel good about partnering with them to serve our community, and the feedback emphasizes that Central Penn does a wonderful job of providing exceptional care to their clients. This reflects a broader sense of mission beyond individual families, highlighting a commitment to high standards of service and to the well-being of those who depend on them.

On a more positive note, there are many favorable experiences cited, including that the organization is easy to work with and that they are accessible by phone when questions arise. The sentiment that they "always pick up the phone and are helpful" is echoed by many, with a particular appreciation for Gina. These everyday moments of reliable communication reinforce trust and make navigating care easier for families.

Of course, no care arrangement is perfect for everyone, and a few concerns do surface alongside the praise. One review recounts a troubling incident where a nurse, Marie, accused the reviewer of stealing money from her purse. The reviewer firmly states they would not do such a thing and expresses that the accusation was unwelcome and inappropriate, indicating that this nurse should no longer care for their parent. It's a reminder that, in any caregiving setting, individual experiences can vary and serious misunderstandings can occur.

Other notes point to the professionalism of the administrative team - described as professional, responsive, and pleasant to work with. While care staff are praised for the aides who work with the reviewer's mother, there's an acknowledgment that no care team is perfect and that there are always areas for improvement. The comment about care staff not being perfect "anywhere" signals a realistic view that while the overall experience is strong, there can still be hiccups, and there's value in continuing to support and train the team.

There's also a candid piece about a customer service moment when a caller asked about Morgantown, PA coverage and felt dismissed by a representative who paused and hung up. This highlights a clear opportunity for additional customer service polish and training, underlining the importance of courteous and complete responses, even in the face of simple questions. It serves as a constructive note that can help improve daily interactions with potential clients and their families.

Overall, the prevailing impression is one of strong praise for a company that many families rely on for compassionate, dependable care. The sentiment is summed up in affirmations like "Great place, with a great staff!" and "A great organization that cares about its employees and its clients." Taken together, these reviews portray Central Penn as a caregiving organization with deep community ties, a history of meaningful relationships, and a clear dedication to helping families navigate the complexities of care with warmth and professionalism.

Cafes

• Starbucks (0.1 miles)
• Panera Bread (0.2 miles)
• Starbucks (1.2 miles)
• Piccadilly Coffee & Tea House (1.9 miles)
• Splits & Giggles (2.2 miles)
• Rachel's Cafe & Creperie (2.3 miles)

Theaters

• Reel Cinemas Lancaster (0.1 miles)

Pharmacies

• Wegmans (0.1 miles)
• CVS Pharmacy (1.1 miles)
• Weis Pharmacy (1.2 miles)
• CVS Pharmacy (1.7 miles)
• Lifecare Pharmacy (1.8 miles)
• CVS Pharmacy (2.1 miles)
• CVS Pharmacy (2.2 miles)

Restaurants

• Plaza Azteca Restaurantes Mexicanos (0.4 miles)
• Chick-Fil-A (0.5 miles)
• Popeyes Louisiana Kitchen (0.6 miles)
• Lyndon City Line Diner (0.6 miles)
• MOD Pizza (0.7 miles)
• P.F. Chang's China Bistro (0.8 miles)
• Harvest Seasonal Grill & Wine Bar – Lancaster (0.8 miles)

Physicians

• Conestoga Eye (0.4 miles)
• WellSpan Family Medicine (0.6 miles)
• Lancaster Orthopedic Group (0.6 miles)
• Highlands Family Practice (0.7 miles)
• Travel Health Service of Lancaster (0.7 miles)
• Dermatology Physicians (1.1 miles)
• Orthopaedic Specialists of Central Pennsylvania (1.1 miles)

Parks

• Long's Park (1 miles)
• Beau's Dream Dog Park at Buchanan Park (2 miles)
• Buchanan Park (2.1 miles)
• Stoner Park (2.3 miles)

Hospitals

• UPMC Heart and Vascular Institute (1.2 miles)
• Lancaster-Lebanon Intermediate (1.8 miles)
• Lancaster Rehabilitation Hospital (1.8 miles)
• Physicians Surgery Center (2 miles)
• Heart Hospital of Lancaster (2 miles)
• Lancaster General Health (2.3 miles)

Transportation

• Amtrak (1.6 miles)

Places of Worship

• Sacred Heart Church (2.3 miles)