The Hearth at Drexel

Pros

• The staff at The Hearth at Drexel community was described as very nice, helpful, and attentive to the residents' needs.
• Residents received excellent care, including being well-fed and kept clean.
• The facility is well-kept, clean, and has a welcoming atmosphere that exceeds expectations.
• Engaging activities are frequently organized for residents, providing opportunities for fun and interaction.
• Many reviewers expressed gratitude for the compassionate care their loved ones received during their stay.
• Staff members were noted for their genuine kindness and dedication to engaging with residents.
• Families felt supported during difficult times, especially when their loved ones passed away, showing that the staff truly cared about both residents and their families.
• The environment is described as beautiful and caring, contributing to an overall positive experience in the community.

Cons

• The caregivers at The Hearth are often found using their phones and not engaging with the residents, leading to a lack of genuine care.
• There is a concern about understaffing and inadequate pay for caregivers, resulting in subpar service.
• Some residents were frequently left parked in front of the TV without proper interaction from staff.
• The memory care unit did not provide sufficient human contact for warm and loving residents, negatively affecting their well-being.
• Medication errors occurred due to care records and plans not being fully computerized, contributing to inconsistent care.
• Despite being in a lovely facility, the actual caregiving experience fell short of expectations.
• One reviewer expressed that their parent?s needs were not effectively met within the community's environment.
• There was dissatisfaction with meal options, as one resident reportedly disliked the food served at the facility.
• A lack of available activities or entertainment options was noted by families with distance constraints who could not verify offerings themselves.
• Although it was described as a beautiful facility, one reviewer felt it ultimately failed to provide adequate engagement from the caregiving staff.

Review

The Hearth at Drexel has garnered a mixed bag of reviews from families who have placed their loved ones in its care. Several reviewers expressed satisfaction with the facility, highlighting its cleanliness, attentiveness of the staff, and generally pleasant atmosphere. Many noted that their loved ones received good care in terms of cleanliness and nourishment. The sense of community fostered by both staff and other residents was particularly appreciated. One family recounted how their father was always clean and well-fed, underscoring the quality of day-to-day management within the residence.

The location and architectural charm of The Hearth at Drexel were cited as attractive features by many families. Reviewers acknowledged that although the mansion-style building is smaller than some other facilities, it contributes to a welcoming environment. Visitors appreciated the effort put into creating an aesthetically pleasing setting with proper maintenance observed throughout. The older architecture added a touch of uniqueness that many found appealing; however, some felt this could limit space availability for couples seeking shared accommodations, noting that there are only two two-bedroom apartments available.

Despite positive mentions regarding basic care services, some reviews highlighted concerns about the adequacy of staffing levels in relation to resident needs. Critics pointed out that while certain caregivers appeared dedicated and kind-hearted, others seemed preoccupied?often on their phones rather than engaging with residents. This lack of consistent interpersonal interaction became a significant point of contention for families whose loved ones craved connection and warmth during their stay in memory care units. One reviewer lamented how insufficient engagement potentially impacted their loved one's quality of life.

The review spectrum also included comments on activities available within the community. Some families pointed out an apparent lack in diversity or promotion regarding entertainment options such as libraries or recreational activities for residents who might require more stimulation or engagement opportunities beyond regular mealtime routines. Although one reviewer praised the activities director for accommodating specific interests during events, they still emphasized a deficiency in caregiver interaction as critical for enhancing overall resident experience.

On a more personal note, one family shared poignant experiences related to both joyous moments and challenging times leading up to their father's passing at The Hearth. They expressed heartfelt gratitude towards staff members who not only tended directly to their father's needs but also offered emotional support to them during difficult transitions toward his end-of-life care. Such testimonies illustrated moments when staff went above and beyond standard expectations?organizing family activities like attending sports games or holding movie days?which contributed positively to both individual memories and collective experiences among family members.

In summarizing these various perspectives on The Hearth at Drexel, it becomes clear that this community has strengths in fostering a clean environment alongside committed staff caring for residents' physical well-being. Yet challenges remain concerning staffing ratios impacting social engagement between caregivers and residents?particularly critical for those with dementia or requiring memory-focused assistance?and potential improvements could be made to activity programming aimed explicitly at enriching cognitive interaction amongst elderly individuals needing supportive environments where they feel valued and engaged every day of their lives.

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This part of Bala Cynwyd, Pennsylvania, offers a convenient and bustling neighborhood with a variety of amenities within close proximity. You will find several cafes such as Starbucks and Pilgrim Roasters nearby for a quick bite or a relaxing cup of coffee. There are also dining options like Pizza Hut, Larry's Steaks, and Rosy's Taco Bar for when you want to enjoy a meal out with friends or family. In terms of healthcare, there are multiple pharmacies and hospitals in the area including Lankenau Medical Center and Temple University Hospital for any medical needs. Additionally, transportation options like Septa stations are easily accessible for getting around the city. Overall, this neighborhood provides a mix of convenience, dining options, healthcare facilities, and transportation access that could make it a comfortable choice for senior living.

Cafes

• Starbucks (0.5 miles)
• Starbucks (0.8 miles)
• The Landing Kitchen (0.8 miles)
• Panera Bread (0.9 miles)
• Starbucks (1 miles)
• Pilgrim Roasters (1 miles)
• Starbucks (1.7 miles)

Restaurants

• Pizza Hut (0.6 miles)
• Larry's Steaks (1 miles)
• Custard & Cakes Creamery (1.4 miles)
• Dalessandro's Steaks (1.8 miles)
• Jack McShea's (3.3 miles)
• McDonald's (3.4 miles)
• Rosy's Taco Bar (4.8 miles)

Pharmacies

• CVS Pharmacy (0.7 miles)
• CVS Pharmacy (0.9 miles)
• Rite Aid (1.7 miles)
• Rite Aid (1.8 miles)
• CVS Pharmacy (2.2 miles)
• GIANT Pharmacy (2.4 miles)
• CVS Pharmacy (2.7 miles)

Parks

• Fairmount Park (1.7 miles)
• Schuylkill River Park (4.8 miles)
• Rittenhouse Square (5.1 miles)
• Palmer Doggie Depot (5.5 miles)
• Franklin Square (5.5 miles)
• Palmer Park Farmers Market (5.5 miles)
• Piazza Dog Park (5.6 miles)

Hospitals

• Lankenau Medical Center (2.3 miles)
• Temple University Hospital (4.1 miles)
• Philadelphia VA Medical Center (4.5 miles)
• The Pavilion (4.6 miles)
• Veterans Administration Community Living Center (4.6 miles)
• Albert Einstein Employee Health Center (4.9 miles)
• Chestnut Hill Emergency Room (4.9 miles)

Transportation

• Septa Wayne Junction Station (3.7 miles)
• Stenton Station (4.4 miles)
• 30th Street Station (4.4 miles)
• SEPTA: MFL/TRL 30th Street Station (4.4 miles)
• SEPTA: 101/102 Lansdowne Avenue Station (5 miles)
• Jefferson Station (5.4 miles)

Physicians

• Children's Hospital of Philadelphia (4.5 miles)
• CHOP Buerger Center for Advanced Pediatric Care - Raymond G. Perelman Campus (4.6 miles)
• Simms Hank Md Albert Einstein Medical Center Philadelphia (4.8 miles)
• Dr Madonna's Family Practice (5.2 miles)