Alpine Home Care

Pros

• Alpine Home Care offers competitive pricing and flexible hours.
• The staff are friendly and professional, and the caregivers are wonderful.
• They provide in-home assistance along with personal, compassionate care.
• Alpine Home Care is described as top-quality and is regarded by families as the best.
• The aides are kind and provide attentive daily living support.
• Joan, the nurse, is friendly, knowledgeable, and warm-hearted, treating families like their own.
• The staff are highly regarded and deeply appreciated during difficult times.
• The care provided by Alpine Home Care is absolutely exceptional.
• Families would choose Alpine again for future care.
• The home care team delivers a terrific experience; setup is easy and professionals are excellent.
• The care workers are helpful and supportive.
• Cynthia Hartzog is accommodating and responsive; care workers are helpful and supportive.
• The home care team adjusts care plans with attentiveness and compassion.
• The staff are attentive and caring, addressing issues with compassion and respect.
• The hours are plentiful and pay is good; clients are typically great.

Cons

• One reviewer claimed Alpine Home Care walked out on a hospice patient with less than a day's notice before a snowstorm and alleged there was no COVID testing or COVID protocol.
• Another reviewer stated that staff were not respected by leadership, with a supervisor who spoke to aides as if they were children and allegedly mishandled pay.
• A reviewer urged others to choose another agency, calling Alpine Home Care unreliable.
• A reviewer asserted that the company lied about a client's cancellation and blamed it on administrative issues.
• A reviewer accused the office of misplacing or hiding payroll payments, implying financial misconduct.

Review

Alpine Home Care consistently earns praise for competitive pricing and flexible hours, with many reviewers highlighting how easy it was to fit care into their family's needs. One reviewer noted not only the favorable price but also the convenience of the schedule, and specifically singled out Jennie Mojica. They described Jennie as knowledgeable and, just as important, kind, able to answer questions thoroughly and reassure families during a stressful time. The sense from these comments is that Alpine offers a compelling value proposition: affordable options paired with a willingness to accommodate varying routines and demands.

The warmth and professionalism of Alpine's staff come through across multiple experiences. Several families described the caregivers as wonderful, friendly, and highly professional, providing more than just in-home assistance. They spoke of a level of personal, compassionate care that made a real difference during difficult times when families could not be physically present as much as they would have liked. In these testimonials, Alpine isn't just about meeting basic needs; it's about delivering humane, attentive support that eases the emotional burden of caregiving.

There are standout individual experiences that illustrate the impact of Alpine's approach. One family praised a nurse, Joan, who arrived to establish the patient's plan and review the needed care. They described Joan as friendly, knowledgeable, and warm-hearted, noting she treated the family as if they were part of her own. Another story highlighted in-home care for a father, where the aide's kindness and daily living support were complemented by a nurse who helped set up the patient's care in a way that felt seamless and family-centered. The consistent thread in these experiences is a sense of trust and comfort that the care team is not just performing tasks, but genuinely caring for the person and the family.

For some families, Alpine's care extended beyond episodic help to become a reliable constant during a challenging period. A reviewer who had cared for a grandmother observed that the care was exceptional, and even though the family no longer needed services, they would not hesitate to use Alpine again in the future. This sentiment - that Alpine can become the dependable option when a loved one's needs arise - recurs in several testimonials, underscoring the agency's reputation for dependable, high-quality assistance.

Another recurring theme is the ease with which Alpine can be engaged and the thoroughness of the administrative side. One family compared Alpine favorably to other agencies, stating that Alpine was easier to set up and more professional in terms of administration and the aides who delivered care. In addition to the hands-on care, reviewers spoke about meaningful conversations with nurses before discharge from hospital settings, where care options such as hospice and home care aides could be clearly differentiated. In one case, a family signed up for around 20 hours a week, and they appreciated how those hours provided crucial support that helped the whole family.

The people behind the care are a focal point for many reviewers. Specific staff members, including responders like Cynthia Hartzog, are highlighted for their accommodating and responsive nature. Families described care workers as helpful and supportive, consistently addressing needs with a blend of professionalism and warmth. This speaks to Alpine's ability to cultivate a steady, reliable team that families come to depend on in moments when clarity, empathy, and timely communication matter most.

For families dealing with progressive conditions, Alpine's ability to adapt is a key strength. A particular account details how dementia care was managed with sensitivity: Alpine helped get a loved one out for walks when weather permitted and adjusted the care plan as dementia progressed, all while maintaining attentiveness and compassion. These stories emphasize not just the initial quality of care, but the ongoing responsiveness to changing clinical and emotional realities.

Not all feedback was positive, however. One review described a troubling experience in which, according to the reviewer, Alpine walked away from a hospice patient with less than a day's notice just before a major snowstorm. The reviewer alleged that Alpine's team did not test employees for COVID and lacked a formal COVID protocol, implying a risk to patients and families. This starkly contrasts with the more common themes of compassionate care and reliability and raises concerns about safety policies that prospective clients may want to explore directly with the agency.

Related to that, another account claimed miscommunication and perceived disrespect, with accusations that a supervisor spoke to aides in a dismissive way and that administrative issues led to confusion about payments and client status. The reviewer urged others to seek care elsewhere. While these are singular accounts, they underscore the importance of clear communication, respectful management, and transparent financial handling - areas where potential clients might want to ask specific questions and request policy details before starting services.

On a more positive note, there are long-term relationships highlighted by reviewers who have stayed with Alpine for extended periods. One reviewer described being with the agency for over a year and praising the ongoing good communication and strong relationships with the staff. Another person noted that they had almost a year of service with Alpine, mentioning abundant hours and solid pay, while also pointing out practical considerations like the need to have a car for most clients, since many homes aren't accessible by public transportation. The overall tone here is that Alpine can be a robust option for caregivers who want substantial, stable hours and a clear path to earning.

Taken together, the collection of reviews presents a nuanced portrait of Alpine Home Care. The majority of experiences laud the pricing, flexibility, compassion, and professionalism of the care team, with specific individuals named for their warmth, competence, and supportive presence. Families recount instances of meaningful help during difficult times, clear communication about care goals, and a sense that Alpine can be a trusted partner in supporting loved ones at home. At the same time, a minority of reviews raise concerns about safety protocols, handling of payroll and client status, and interactions with management. Prospective clients should weigh these perspectives, ask direct questions about COVID-19 policies, staff testing, and crisis protocols, and consider arranging a visit or trial period to observe how Alpine's team aligns with their family's needs and values.

This part of Bala Cynwyd, Pennsylvania offers a variety of amenities that cater to seniors looking for convenience and accessibility. With a range of popular restaurants such as Pizza Hut, Larry's Steaks, and Custard & Cakes Creamery nearby, residents can enjoy delicious dining options just a short distance away. Additionally, there are several pharmacies in the area including CVS Pharmacy and Rite Aid, making it easy for seniors to pick up their medications. For those who enjoy coffee or a light snack, there are multiple Starbucks locations and a Panera Bread within close proximity. Seniors can also take advantage of the beautiful parks like Fairmount Park and Schuylkill River Park for outdoor relaxation. In terms of healthcare, there are several hospitals and medical centers nearby such as Lankenau Medical Center and Bryn Mawr Hospital. Public transportation options like Septa Wayne Junction Station and 30th Street Station provide easy access to explore the city or visit loved ones. Overall, this part of Bala Cynwyd offers a convenient and vibrant environment for seniors looking to enjoy their retirement years with ease.

Restaurants

• Pizza Hut (0.1 miles)
• Larry's Steaks (0.4 miles)
• Custard & Cakes Creamery (1.9 miles)
• Dalessandro's Steaks (2.3 miles)
• Jack McShea's (3.3 miles)
• McDonald's (3.8 miles)
• Rosy's Taco Bar (4.3 miles)

Pharmacies

• CVS Pharmacy (0.2 miles)
• CVS Pharmacy (1.4 miles)
• Rite Aid (2.1 miles)
• Rite Aid (2.3 miles)
• GIANT Pharmacy (2.3 miles)
• CVS Pharmacy (2.6 miles)
• CVS Pharmacy (2.6 miles)

Cafes

• Starbucks (0.3 miles)
• Starbucks (0.4 miles)
• Starbucks (1 miles)
• Panera Bread (1.1 miles)
• The Landing Kitchen (1.3 miles)
• Pilgrim Roasters (1.6 miles)
• Starbucks (2.3 miles)

Parks

• Fairmount Park (1.2 miles)
• Schuylkill River Park (4.4 miles)
• Rittenhouse Square (4.6 miles)
• Franklin Square (5.2 miles)
• Palmer Doggie Depot (5.3 miles)
• Piazza Dog Park (5.3 miles)
• Palmer Park Farmers Market (5.4 miles)

Hospitals

• Lankenau Medical Center (2 miles)
• Philadelphia VA Medical Center (3.9 miles)
• Veterans Administration Community Living Center (4.1 miles)
• The Pavilion (4.1 miles)
• Temple University Hospital (4.1 miles)
• Bryn Mawr Hospital (5.1 miles)
• Albert Einstein Employee Health Center (5.2 miles)

Transportation

• Septa Wayne Junction Station (3.9 miles)
• 30th Street Station (4 miles)
• SEPTA: MFL/TRL 30th Street Station (4 miles)
• SEPTA: 101/102 Lansdowne Avenue Station (4.4 miles)
• Stenton Station (4.9 miles)
• Jefferson Station (5 miles)

Physicians

• Children's Hospital of Philadelphia (4 miles)
• CHOP Buerger Center for Advanced Pediatric Care - Raymond G. Perelman Campus (4.1 miles)
• Dr Madonna's Family Practice (4.7 miles)
• Simms Hank Md Albert Einstein Medical Center Philadelphia (5.1 miles)