Willow Knoll

Pros

• The staff were kind, respectful, and on top of everything, providing great care.
• Aides Katelyn and Holly were extremely wonderful.
• Alexa is fantastic, with excellent customer service, and Ray the head of maintenance is quick to respond and has a great attitude.
• Willow Knoll is clean and well-maintained, with bright, spacious rooms.
• The care provided is compassionate and thorough.
• The activities program keeps residents engaged and active all day.
• The meals are good, with alternatives available if needed.
• The staff and administration are attentive and work to ensure residents feel at home.

Cons

• They ignore residents who disagree with staff.
• A nurse claimed ostomy supplies would not work, despite long-time use.
• Residents can be mistreated and harassed, and medications may be inappropriately prescribed.
• A staff member refused to give her name and recorded a resident in his room, raising privacy concerns.
• Physical therapy was provided little to none.
• Medication administration was inconsistent, with near double dosing and poor care communication.
• They pushed to admit a resident and later kicked him out due to inability to provide adequate care.

Review

Willow Knoll presents itself as a place where care, cleanliness, and personal attention can come together in meaningful ways, but the experiences shared here reveal a wide spectrum of outcomes for families and residents. On the positive side, many reviews describe a rehab stay that was welcoming and well-organized. Guests recall staff who treated them with respect, kept a close eye on care plans, and helped patients form connections with other residents. A number of people highlight the vitality of the environment: meals that residents can customize, activities that keep people engaged, and a general sense that the facility is maintained in a tidy, orderly fashion. The presence of caring aides such as Katelyn and Holly is repeatedly mentioned, with several reviewers praising their attentiveness and willingness to go above and beyond. For families, this combination of compassionate aides and a clean, supportive atmosphere can make a difficult transition feel manageable at least in terms of daily living and social interaction.

Within the same broad framework of care, individual stories also emphasize the importance of independence and transitional planning. One reviewer describes their father as moving into an independent apartment after a hospital stay, with the rehabilitation portion of Willow Knoll playing a critical role in the recovery process. The sentiment that "a new day is a start to a new day" captures the hopeful tone that emerges when staff are seen as organized and responsive, and when residents are encouraged to maintain or regain independence. In several accounts, families are encouraged to participate actively in care decisions, to advocate for what their loved ones need, and to help ensure that routines - such as assistance with clothing or other transitions home - are managed in a way that preserves dignity and autonomy.

Yet the same set of reviews does not shy away from serious concerns. A recurring theme is the frustration that can arise when disagreements with staff become unproductive or when communication breaks down. One review notes that if a person has a disagreement with some staff, they may be ignored, a situation that undermines trust and makes advocacy essential for families. Other accounts describe specific lapses that have a profound impact on safety and wellbeing: ostomy supplies being questioned or mismanaged, transitions home disrupted by a lack of support for independent tasks like dressing, and a general sense that some issues are met with resistance rather than clear, collaborative problem-solving. In these cases, the reviewer emphasizes that families must be vocal advocates to ensure that a loved one receives the appropriate supplies and respect for their routines.

Disconcerting incidents around medication and privacy also appear in several narratives. One reviewer voices a chilling worry about wrong or unsafe medication practices - mentions of a near double dosing, concerns about a urinary tract infection not being addressed promptly, and inconsistencies in medication administration that prompted the patient to involve their insurer to ensure a proper level of care. Privacy and HIPAA concerns surface in a particularly troubling anecdote where a staff member allegedly refused to provide their name and a video was recorded in the patient's room, raising questions about consent and safeguarding. While some staff members are praised for their responsiveness and thoroughness - names like Megan, Holly, and Karen surface as especially helpful - other experiences describe disorganization or a lack of timely communication that can leave patients and families feeling vulnerable or unsure about what is happening with care and medications.

The tour and marketing experiences add another layer to the overall impression. For example, Alexa is highlighted as a tour guide who was able to convey the facility's strengths, but one reviewer also describes frustration with slow or unclear communication regarding records and admissions, especially when the family is trying to relocate a loved one closer to home in a hospice context. The tension between strong individual staff performances and systemic communication gaps becomes evident here: even when frontline workers are praised for their kindness and efficiency, administrative hiccups can undermine confidence in the overall care environment.

Throughout these varied accounts, there is a persistent sense that Willow Knoll can offer a reliably clean, well-maintained space with opportunities for meaningful social engagement, strong clinical attention, and responsive maintenance support. Several reviewers emphasize the tangible positives: spacious rooms, pleasant and varied meals, a willingness to keep residents active with daily programs, and a management team that is involved in residents' daily experiences. The repeated commendations for certain staff members - such as Alexa for her marketing and interpersonal skills, and Ray for his quick, positive maintenance responsiveness - highlight the human side of the facility's operation: people who can make care feel individualized and personable.

In the end, the consensus across these reviews is not just a matter of good or bad; it's a portrait of a place capable of remarkable warmth and professional care, tempered by moments of miscommunication, policy friction, and safety concerns that demand vigilant advocacy from families. For some residents and their loved ones, Willow Knoll delivers compassionate care, clean surroundings, and a supportive environment that helps with rehab and daily living. For others, the experience is marred by administrative gaps, privacy worries, or conflicts over supplies and medications that require persistent engagement to resolve. The strongest takeaway is a twin reminder: when you choose Willow Knoll, you're not simply selecting a building, but a community where proactive communication, attentive advocacy, and clear, collaborative problem-solving can make all the difference in turning a difficult chapter into a more hopeful one.

Physicians

• Ear Nose and Throat Specialists (1 miles)
• Middletown Cardiovascular (2.5 miles)
• Cincinnati Eye Institute (3.1 miles)
• The Urology Group (3.4 miles)
• Kidney & Hyertension Center (3.4 miles)
• Middletown Cardiology Associates (4.1 miles)
• Obstetrics & Gynecology South (5.1 miles)

Pharmacies

• Walgreens (2.5 miles)
• CVS Pharmacy (2.7 miles)
• CVS Pharmacy (3.7 miles)
• Walgreens (4.2 miles)
• The Medicine Shoppe Pharmacy (6 miles)
• CVS Pharmacy (6.9 miles)
• Walgreens (8.2 miles)

Restaurants

• Arby's (2.7 miles)
• McDonald's (3.4 miles)
• McDonald's (4.4 miles)
• Tres Amigos (7 miles)
• BJ's Restaurant & Brewhouse (7.4 miles)
• Chipotle Mexican Grill (7.5 miles)
• El Barzon (7.8 miles)

Hospitals

• Children's Medical Center of Dayton (3.1 miles)
• Atrium Medical Center (3.5 miles)
• Conover Health Plus (3.9 miles)
• Dayton Children's Outpatient (6.9 miles)
• Kettering Health Breast Center (8.7 miles)
• Life Care Hospitals-Dayton (9.5 miles)
• Cincinnati Children's Hospital Medical Center Liberty Campus (11.3 miles)

Cafes

• Triple Moon Coffee Company (3.3 miles)
• Panera Bread (7.5 miles)
• Starbucks (8.3 miles)
• Starbucks (10.5 miles)

Places of Worship

• Oasis Church (3.7 miles)
• West Carrollton Church of the Nazarene (10.3 miles)
• Slifers Presbyterian Church (11.3 miles)
• Four Corners Church (12.1 miles)

Parks

• Armco Park (6.8 miles)
• Rosewood Park (10.2 miles)
• Cox Arboretum MetroPark (10.4 miles)
• Fleckenstein Park (10.9 miles)
• Rentschler Forest Preserve Ranger Sta (11.4 miles)
• Voice of America Park (12 miles)

Theaters

• Cinemark Dayton South 16 + XD (9.7 miles)