Pristine Retirement Living Of Middletown
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4400 Vannest Avenue, Middletown, OH 45042
For more information about senior living options: (844) 490-3973
The rehab stay was great; residents were treated with respect and received excellent care. Aides were described as extremely wonderful and helpful. Alexa and Ray are regarded as top-notch staff, with Alexa's customer service described as excellent. Willow Knoll is staffed by exceptional people and maintained as a clean, well-kept facility. The care received is compassionate and thorough. The facility provides a quiet environment with communicative administration. The mother is happy at Willow Knoll, enjoys meals, and finds the staff very nice. The rooms are large and bright, and the building is consistently clean. Daily activities keep residents engaged all day. Maintenance staff, especially Ray, respond quickly with a positive attitude.
They allege that staff ignore residents when disagreements arise. A nurse reportedly claimed the resident's long-used ostomy supplies would not work. They describe mistreatment and harassment, including being prescribed medications they cannot take. A staff member refused to provide a name and filmed the resident in private, raising privacy concerns. They report minimal physical therapy and medications being altered, with concerns about a urinary tract infection ignored. An aide allegedly thrashed the bed, accused the resident of throwing things, and filmed them. They feared potential double-dosing of heart and muscle-relaxant medications and had to involve their insurer to stop unprovided services. Communication with the facility was terrible and trust was eroded.Willow Knoll's offerings create a broad, sometimes contradictory picture for families and residents navigating rehab, nursing care, and transitions home. On the one hand, several reviewers recount a rehab stay that felt respectful, well-organized, and person-centered. They praise the staff for kindness, professionalism, and attentiveness, noting that care was thorough and that they were treated with dignity. In these accounts, residents formed friendships, and families felt that the facility's team was "on top of everything," with good daily support, steady communication, and a sense that their loved ones were in capable hands. A number of relatives singled out particular aides who made a positive impact, describing them as wonderful and genuinely caring.
Yet the experiences described across the reviews are far from uniform. A recurring thread is frustration with how some staff respond to disagreements or concerns. In several cases, family members felt ignored after raising issues with the care team, and there are specific anecdotes about ostomy supplies being questioned by a nurse who supposedly had no recent experience with those products. One listener notes that a single staff member's stance could derail a transition plan, underscoring the importance of persistent advocacy by family members to protect a loved one's independence and comfort. Despite these frustrations, there are complimentaries about aides like Katelyn and Holly, who are remembered for their kindness and reliability.
Privacy and patient safety concerns appear in a number of the narratives. One review highlights a nurse who refused to provide a name and a separate incident where a staff member filmed a resident in their room, raising HIPAA and privacy questions. There are serious allegations about medication administration and communication gaps that left a patient feeling endangered, including fears of double-dosing and a track record of delayed responses to infections such as urinary tract infections. A few reviewers also recount a troubling incident where a certified nursing assistant allegedly thrashes a bed and then records the patient without consent. In contrast, other family members point to staff like Megan, Holly, and Karen as especially helpful, emphasizing that there were moments of clear, supportive care even within challenging episodes.
The facility's ability to coordinate transitions and coordinate with external care also receives mixed feedback. Some families describe a disconnect when arranging records or planning for hospice proximity, with months-long delays or unanswered inquiries about moving a loved one closer to home. These communication gaps contributed to frustration and disappointment for families who hoped for smoother, more open conversations about care plans and transitions. In a more hopeful note, a different review recounts that comfort medications and hospice-related arrangements began to be addressed, signaling that improvements can occur even after initial missteps.
Customer service and daily operations show a similar split between strong positives and notable drawbacks. Several reviewers highlight a welcoming, efficient maintenance team and responsive front-line staff, with Alexa and Ray singled out for their effectiveness and positive attitudes. Alexa's marketing and personal warmth are repeatedly mentioned, as are Ray's quick responses and dependable upkeep. On the other hand, other reviewers complain about unreturned calls, consistently busy phone lines, and a sense that frontline staff sometimes appear overextended or disengaged, which can amplify frustration for families trying to reach a loved one or obtain timely information.
In long-running, on-site experiences, some residents and families express high praise for the facility's environment itself. Several accounts describe clean, well-kept, and accessible spaces, with large rooms and bright surroundings. People note that meals offer choices and that the facility makes reasonable efforts to accommodate dietary preferences. The dedication of staff who maintain a clean, orderly, and actively engaged atmosphere is repeatedly acknowledged, with many residents feeling comfortable and "at home." Others, however, emphasize that while there are caring, capable individuals, the level of attention to communication, privacy, and consistent care can vary depending on who is on shift.
Taken together, the reviews reveal Willow Knoll as a place with real strengths and meaningful opportunities for improvement. Respectful, compassionate care and clean, well-maintained facilities are clear positives, and some staff members provide exceptional, parts-focused care that makes a tangible difference in residents' lives. At the same time, there are persistent concerns about communication, privacy and medication safety, timely access to care, and the consistency of staff responses to family inquiries. For families evaluating this facility, the messages converge on a few practical takeaways: advocate clearly for your loved one's needs, request and document care plans and medication routines, insist on transparent communication about treatments and transitions, and monitor privacy practices closely. If you can connect with reliable, compassionate team members - such as Alexa, Ray, Megan, Holly, Karen, or Katelyn - the experience can be notably positive, but attention to the areas of concern remains essential to ensuring a safe, respectful, and effective stay.
21 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Continuing Care Retirement Community (CCRC)Continuing Care Retirement Communities (CCRCs) are important for seniors because they provide a range of housing options and care services all in one location. This allows seniors to age in place and receive the level of care they need as their health changes, without having to move to a new facility. CCRCs provide a sense of security and peace of mind for seniors and their families, knowing that they will be taken care of no matter what the future holds.
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Pristine Retirement Living of Middletown in Middletown, OH is a Continuing Care Retirement Community (CCRC) that also offers Skilled Nursing Facility services. This community provides a wide range of amenities to ensure the comfort and convenience of its residents. Each living space is fully furnished and includes cable or satellite TV, telephone, and Wi-Fi/high-speed internet access.
Residents can enjoy delicious meals in the dining room with restaurant-style dining and special dietary restrictions are accommodated. Housekeeping services are provided to maintain cleanliness and outdoor spaces, including a garden, offer opportunities for relaxation and enjoyment.
The care services at Pristine Retirement Living include 24-hour supervision to ensure the safety and well-being of all residents. Assistance with activities of daily living, such as bathing, dressing, and transfers, is readily available. The community also offers support for diabetes diets, medication management, and mental wellness programs.
Residents can participate in a variety of activities that are organized by both fellow residents as well as the staff. Scheduled daily activities provide social engagement and entertainment options for everyone.
For added convenience, there are several nearby amenities including cafes, pharmacies, physicians' offices, restaurants, places of worship, and hospitals.
Pristine Retirement Living of Middletown is committed to providing a comfortable and supportive environment where seniors can enjoy their retirement years while receiving the care they need.
Pristine Retirement Living Of Middletown is located at 4400 Vannest Avenue, Middletown, OH 45042 in Warren County, Ohio
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