Sherman Glen Retirement Villa

Pros

• They are doing their job.

Cons

• The manager with keys is rude.
• She says she isn't paid to let delivery drivers in.
• She is unprofessional.
• She doesn't answer the front desk phone when needed.

Review

A recent experience at the building's front desk left a strong, negative impression due to the behavior of a staff member described by the reviewer as a "lady with keys" who may also be serving in a managerial capacity. The tone of the encounter is clearly framed as rude and unhelpful, coloring the entire interaction with a sense of discourtesy. The reviewer's memory of the moment centers on a dismissive mood that seems to accompany the staff member's actions, creating an atmosphere that feels more obstructive than accommodating.

The core of the complaint hinges on a blunt and troubling remark about access to deliveries. The staff member reportedly told the person delivering goods that "they don't pay me to let delivery drivers in." This line is presented as a defining moment - an assertion that access control is being licensed to personal prerogative rather than to the responsibilities of professional service. By foregrounding a wage-based justification for not performing a basic duty, the reviewer interprets the remark as unprofessional and indicative of a troubled approach to customer service.

That statement also raises questions about the role and function of the front desk. If a staff member presumes that letting delivery drivers into a building is not within their remit unless explicitly compensated, it appears that a core duty - facilitating routine, everyday operations for residents and visitors - is being deprioritized. The reviewer's takeaway is that service standards are being undermined by an attitude that equates tasks with compensation rather than with the obligation to assist and ensure smooth access for deliveries and guests.

Another element of the critique focuses on how the staff member manages her duties in relation to other responsibilities, such as answering the front desk phone. The implication is that she was elsewhere or otherwise engaged when her presence at the front desk would be most needed. This perceived misallocation of time and attention contributes to a sense of unreliability and unavailability, further aggravating the experience for anyone trying to coordinate deliveries or communicate with building staff.

The reviewer is careful to separate their own work from the staff member's stance. They explicitly state, "I didn't ask if they paid her or not," signaling that the question of wages is irrelevant to the matter at hand. What matters is the expectation that a staff member upholds professional standards and fulfills basic duties. The insistence that payment or compensation is even a factor in service delivery is seen not as a legitimate boundary but as a troubling justification for withholding assistance.

This encounter underscores a broader tension between a building's front-desk culture and the practical needs of residents and delivery personnel. When access control becomes mired in personal attitudes or perceived grievances, the efficiency of daily operations suffers. The reviewer's experience points to a possible need for clearer protocols, better training, and accountability measures to ensure that front-desk staff consistently meet basic service expectations. It becomes less about individual personalities and more about systemic reliability and courtesy in handling access and communication.

In the end, the experience paints a portrait of frustration born from unprofessional behavior that directly impacts how deliveries are handled and how residents are treated. The reviewer leaves with a clear impression that the front desk's current dynamic undermines trust and smooth operation, calling for improvements in professionalism and consistency. The takeaway is a call for better alignment between staff duties and resident needs, with an emphasis on courteous, service-oriented conduct that supports rather than obstructs everyday interactions within the building.

Franklin, Ohio is a vibrant and convenient area for senior living, with a range of amenities nearby. Within close proximity are several hospitals including Conover Health Plus and Dayton Children's Outpatient, providing accessible healthcare options. The area also boasts a variety of dining options such as McDonald's and BJ's Restaurant & Brewhouse, as well as pharmacies like Walgreens and CVS for convenience. In terms of leisure activities, there are parks like Rosewood Park and Cox Arboretum MetroPark for enjoying the outdoors, as well as theaters like Cinemark Dayton South 16 + XD for entertainment. Additionally, there are places of worship such as Oasis Church and West Carrollton Church of the Nazarene for spiritual fulfillment. Overall, Franklin offers a well-rounded community with easy access to essential services for seniors looking to settle in a bustling yet peaceful neighborhood.

Hospitals

• Conover Health Plus (0.3 miles)
• Dayton Children's Outpatient (3.2 miles)
• Children's Medical Center of Dayton (4.2 miles)
• Atrium Medical Center (4.5 miles)
• Kettering Health Breast Center (5.7 miles)
• Life Care Hospitals-Dayton (6.3 miles)

Pharmacies

• Walgreens (0.5 miles)
• The Medicine Shoppe Pharmacy (2.3 miles)
• CVS Pharmacy (3.1 miles)
• CVS Pharmacy (4.9 miles)
• Walgreens (5.4 miles)
• CVS Pharmacy (5.5 miles)
• Walgreens (5.6 miles)

Restaurants

• McDonald's (0.6 miles)
• BJ's Restaurant & Brewhouse (3.8 miles)
• Chipotle Mexican Grill (3.8 miles)
• Milano’s Pizza, Subs & Taps (4.7 miles)
• McDonald's (4.8 miles)
• Arby's (5.4 miles)
• McDonald's (5.7 miles)

Physicians

• Obstetrics & Gynecology South (1.4 miles)
• Surecare Medical Center (2.1 miles)
• Advanced Cardiovascular Care (2.8 miles)
• Sleep Management Institute (3 miles)
• Kettering Health Springboro Health Center (3.2 miles)
• Oak Creek Ob-Gyn (3.4 miles)
• Cornerstone Pediatrics (3.5 miles)

Cafes

• Panera Bread (3.8 miles)
• Starbucks (4.8 miles)
• Starbucks (6.9 miles)
• Triple Moon Coffee Company (7 miles)

Places of Worship

• Oasis Church (5.6 miles)
• West Carrollton Church of the Nazarene (7.6 miles)

Parks

• Rosewood Park (6.4 miles)
• Armco Park (7 miles)
• Cox Arboretum MetroPark (7.3 miles)
• Schoolhouse Park (8.5 miles)

Theaters

• Cinemark Dayton South 16 + XD (6.5 miles)