3100 South Main Street, Middletown, OH 45044
For more information about senior living options: (844) 490-3973
The staff at Arlington Pointe was very friendly and patient. The facility is kept very clean. The care team on the 500 hall is described as outstanding. The care team was the best, with professionalism at its best. The rehab care team was fantastic. The therapy team is top notch. Grandmothers received amazing therapy, the kindest staff, delicious meals, and wonderful activities. The nursing and aide staff did an amazing job caring for residents, including during end-of-life care, with respect. The nurses are experienced and compassionate. The facility is awesome with great staff and a clean environment. The staff look out for the whole person, not just the illness, focusing on happiness as well. Kudos to Arlington Pointe and the caring staff.
The staff did not read the full assignment before addressing him, leading to inadequate care. He did not receive his medications on time, with dosing being inconsistent and some meds unavailable on arrival. A nurse removed his breathing mask, risking his life, and denied doing so. The meals were inappropriate for his diet - soft foods only, no protein - and staff claimed there was no time to feed him. The staff could not operate a hoyer lift, resulting in him staying up until 2 a.m. and being put to bed late. He was left unattended for long periods, and call lights were not answered promptly, contributing to falls. An urostomy bag was improperly placed, causing him to lie in urine for hours. Some staff were rude or narcissistic, and management was perceived as inconsistent and focused on other priorities. An admissions staff member failed to submit Medicaid paperwork timely, jeopardizing coverage and discharge. Management, including a person named Robin, was described as manipulative and unsupportive toward families.Arlington Pointe Care & Rehab appears in a landscape of conflicting experiences, with families and residents sharing a spectrum that ranges from outright distress to heartfelt gratitude. On one end, several accounts describe a troubling pattern of neglect and mismanagement. A person with ALS was admitted on a Thursday and, according to family members, faced delays in essential care the very next day and beyond. They allege that medications were not administered on time - contrary to the prescribed four daily doses - while critical routines and life-sustaining supports were mishandled. The most alarming details include a nurse removing a breathing mask for several minutes, an action described as unacceptable by those closely watching the patient's condition, and a denial on the staff's part about the incident. Food and nutrition were also flagged as inadequate for someone with limited mobility and dietary needs, with meals described as limited to soft foods like applesauce and mashed potatoes and lacking adequate protein. The combination of missed medications, improper use of medical equipment, and stalled basic care painted a picture of a facility struggling to meet urgent patient safety standards.
The complaints extend into serious concerns about safety and timeliness of care on the first days of admission. Families recount a lack of appropriate equipment handling, such as the inability to use a hoyer lift properly, which allegedly led to a patient not being able to go to bed at a reasonable hour on the first night. They describe the experience as a sequence of missteps starting with the intake and continuing through the first 24 hours, leaving the impression that the care plan that day did not align with the patient's critical needs. In addition to medical and mobility issues, there are vivid memories of administrative and communication gaps - claims that staff failed to read full assignments or misread the patient's condition, contributing to a sense that the facility was not adequately prepared to provide the necessary level of care immediately after admission. The tone of these accounts is urgent and accusatory, underscoring a fear for the patient's well-being when a caregiver is not present or not well trained.
Nutrition and hydration appear as repeating themes in several reviews. One story emphasizes a mismatch between the patient's needs and the food offered, noting that only soft foods were provided and that meals like breakfast were delivered with little or no protein. The patient's appetite and ability to eat were compromised by the lack of proper nourishment, which critics say compounded medical vulnerability. Another thread of concern centers on the responsiveness to basic needs - call bells not being answered promptly, sometimes for an hour or more, which investigators say increases the risk of falls and other complications. The perception of understaffing, coupled with reports of inconsistent medication administration and delayed distress signals, paints a scenario in which residents may not receive timely, dignified care when they need it most.
Amid the chorus of negative experiences, the reviews do acknowledge moments of praise for Arlington Pointe. Several entries speak warmly about staff who were kind, patient, and attentive, framing the facility as clean and well-maintained. In particular, multiple reflections highlight exceptional care teams in the rehab and therapy wings, with named staff members receiving repeated commendations. For example, a string of positive notes on the 500 hall praises professionals like Amy Spivey, Courtney Cook, Susie RN, Jody RN, Jessica RN, Skye, and Nakema, along with the kitchen staff Rae Rae, Joey, and Denise. These praises emphasize professionalism, responsiveness, and a genuine commitment to patients, making a pronounced contrast to the more negative anecdotes and offering a picture of a facility where excellent care is delivered by some teams.
Further appreciation comes from families who describe large-scale positive experiences over longer stays. Some reviews recount several months in rehab or post-hospital recovery where the care team was seen as exceptionally supportive and communicative. One parent noted that any questions about a loved one's care were answered promptly and changes in care were conveyed clearly. The same set of accounts often mentions clean facilities, kindness, and attentiveness from multiple staff members, along with engaging therapy programs and a sense of community, including participation in local activities like a 4th of July parade. In these narratives, Arlington Pointe is portrayed as a place where residents feel seen and included, with the care team making a tangible difference in daily living and emotional well-being.
A more complicated layer of reviews centers on administrative and interpersonal disputes that color the overall impression of Arlington Pointe. There are accounts describing conflicts with management, including specific references to a staff member named Robin and issues of autonomy and placement decisions for a family member with mental health considerations. In these stories, residents or their families report feeling overruled or unable to influence decisions about care or transitions, and they describe situations in which the bed was not changed, or essential items were left unattended for extended periods. Another markedly negative account targets admissions staff - characterized as incompetent or unresponsive - culminating in a dispute over Medicaid paperwork and approval, which allegedly resulted in a delayed admission or premature discharge. The language used in these accounts conveys frustration and anger toward administrative processes and the consequences for a loved one's health and financial planning.
Taken together, the collection of reviews paints Arlington Pointe as a facility with genuine strengths in certain care teams, therapies, and environmental conditions, while simultaneously revealing serious concerns about consistency, staffing levels, and overall bedside care. The stories of dedicated caregivers and effective therapy programs stand in stark contrast to episodes of missed meds, delayed assistance, inadequate nutrition, and safety risks linked to under-staffing. For families evaluating Arlington Pointe, the message is clear: some residents receive exemplary, compassionate care from dedicated professionals, while others encounter troubling gaps that have real consequences for health and recovery. This duality suggests that prospective families should conduct thorough on-site assessments, ask pointed questions about staffing ratios, medication administration protocols, equipment training, and emergency response times, and seek out current, specific experiences from families with residents in the same wing or unit.
In the end, Arlington Pointe emerges as a facility with observable pockets of excellence alongside persistently reported flaws. Those with firsthand experiences emphasize the importance of speaking up when concerns arise, demanding transparent communication, and closely monitoring care plans, especially for residents with complex needs or mobility impairments. The wide range of testimonials serves as a cautionary and balanced portrait: research and conversations with administrators, clinicians, and current residents or their families are essential to determine whether Arlington Pointe can meet an individual loved one's health, safety, and emotional well-being requirements.
24 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Middletown Pavilion Residential Care in Middletown, OH is a welcoming and fully-equipped assisted living community that offers a comfortable and supportive environment for seniors. Our residents can enjoy a variety of amenities to enhance their daily lives, including access to cable or satellite TV, a dining room where they can socialize with fellow residents during meal times, and fully furnished apartments that provide all the comforts of home.
For those who enjoy spending time outdoors, our community features a beautiful garden and outdoor space where residents can relax and soak up some fresh air. Our dedicated staff takes care of housekeeping services on a regular basis, ensuring that our residents can focus on enjoying their time with us without the worry of cleaning chores.
We understand the importance of maintaining personal independence while providing assistance when needed. That's why we offer assistance with activities of daily living such as bathing, dressing, and transfers. We also have trained staff available 24 hours a day to ensure the safety and well-being of our residents.
Nutrition is an important aspect of healthy aging, which is why we provide meal preparation and service according to special dietary restrictions or diabetes diets. Our restaurant-style dining experience allows residents to enjoy delicious meals in a relaxed setting.
At Middletown Pavilion Residential Care, we prioritize mental wellness and offer a comprehensive mental wellness program for our residents. We also provide medication management services to ensure that medications are taken correctly and on time.
In terms of nearby amenities, our community is conveniently located close to cafes, pharmacies, physicians' offices, restaurants, and places of worship. This makes it easy for our residents to access essential services and maintain an active lifestyle within the surrounding community.
We believe in fostering an engaging and fulfilling lifestyle for our residents. That's why we offer resident-run activities as well as scheduled daily activities designed to promote social interaction and individual interests.
If you're looking for an assisted living community that provides exceptional care in Middletown, OH, Middletown Pavilion Residential Care is the perfect choice. We are committed to providing a supportive and comfortable environment where seniors can thrive and enjoy their golden years.
Middletown Pavilion Residential Care is located at 3100 South Main Street, Middletown, OH 45044 in Warren County, Ohio
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