Garden Manor Care Center

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  • Interior

    A cozy library lounge area with armchairs and bookshelves.

  • Living Room

    A cozy living room setup featuring elegant chairs, a central table, and tasteful decor.

  • Building

    A modern residential building under a cloudy sky.

  • Bedroom

    A well-lit and organized bedroom featuring a bed, dresser, and cozy seating area.

  • Kitchen

    A casual gathering in a kitchen area with people interacting.

  • Seating Area

    A welcoming community space featuring colorful murals and comfortable seating.

  • Exercise Equipment

    A well-equipped fitness space featuring a treadmill and various training tools.

  • Lounge

    A modern and inviting waiting room featuring comfortable seating and elegant wooden accents.

  • Lounge Area

    A cozy lounge area featuring game tables with checkerboard designs.

Garden Manor Care Center

6898 Hamilton Middletown Road, Middletown, OH 45044

For more information about senior living options: (844) 490-3973

3.2 from 100 reviews
5 stars
35
4 stars
16
3 stars
9
2 stars
9
1 stars
31

Assisted Living Continuing Care Retirement Community (CCRC) Skilled Nursing Facility

Overall Review of Garden Manor Care Center

Pros

  • pro The nursing staff at the assisted living facility is awesome.
  • pro The mom loved the cafeteria and housekeeping staff.
  • pro Linda, the Majestic receptionist, is the heart of the organization and goes beyond the call of duty.
  • pro The staff and individuals at the facility made the reviewer's brother feel cared for.
  • pro Alex and Jeanette are extraordinary members of the nursing team.
  • pro The facility is clean and the rooms are nice.
  • pro The reviewer would highly recommend this facility.

Cons

  • pro The reviewer described the care as unacceptable, noting the mom often stayed in bed and not dressed on visits.
  • pro The facility was labeled "complete trash" and deemed untrustworthy with loved ones.
  • pro Staff allegedly trespassed the reviewer's son from visiting.
  • pro Several residents reportedly died of septic shock and bedsores, with neglect implied.
  • pro Care has declined since a buyout, and the reviewer would not recommend the facility.
  • pro The facility was accused of mistreating staff and shifting work onto aides, implying negligence.
  • pro A family alleged that a staff member dislodged a feeding tube, causing internal bleeding and prompting malpractice concerns.
  • pro The place was described as disgusting, with a urine smell, dark rooms, and cold, terrible food.
  • pro Phones were not answered for long periods, preventing families from contacting loved ones.
  • pro The facility allegedly sends patients to the ER without notifying the hospital of why, and cannot be reached to explain.
  • pro The facility is described as not safe, with ongoing state complaints and accusations of fraudulent practices and staff quitting.
  • pro The discharge process reportedly resulted in the loss of hearing aids and eyeglasses, with unprofessional behavior from administration.

Review

These reviews present a remarkably wide spectrum of experiences at this facility, spanning moments of genuine care and warmth to episodes of serious concern that some families say put their loved ones at risk. Taken together, they reveal a place where individual staff members can shine and where organizational issues - perceived staffing shortages, communication gaps, and inconsistent care - are repeatedly cited as the source of frustration and fear.

On the positive side, several reviewers highlight specific staff who made a meaningful difference. The nursing staff in the assisted living areas are praised as "awesome," with families noting that their loved ones were cared for with kindness and attentiveness over the years. Shamara is repeatedly singled out for dependable care, and the overall nursing teams are described as pleasant, patient, and willing to go above and beyond. The cafeteria and housekeeping teams are also appreciated by residents and families, and Linda the receptionist at Majestic is described as "the heart of that organization," someone who goes beyond the call of duty to assist residents and families. In some reviews, particular nurses - Alex and Jeanette - are called out as extraordinary assets, and a family member expresses sincere gratitude for the compassionate care their dad received, noting that staff were attentive, upbeat, and genuinely invested in their loved one's happiness and well-being. For others facing end-of-life care, the nurses are described as hard-working and full of love, with gratitude expressed toward the entire staff for compassion and empathy during difficult journeys.

Yet, a substantial portion of the feedback centers on alarming concerns about safety, neglect, and the quality of daily care. Several reviewers describe residents who were left in bed or not dressed during visits, signaling possible lapses in routine care and supervision. The tone in these accounts ranges from frustration to outright alarm, with some families stating that conditions have deteriorated over time, especially after the facility was bought out. Complaints are not limited to care alone; some reviewers report that the facility is poorly maintained - an odor of urine, dim or dark rooms, exposed outlets, and sticky floors - conditions that undermine the perceived quality of life and raise questions about infection control and general upkeep.

Infections and safety problems emerge prominently in multiple accounts. A number of reviewers allege severe patient outcomes, including septic shock and death, sometimes after periods of neglect or suboptimal tubing care. Stories describe dislodged feeding tubes, missed flushes leading to blockages, and a hospital transfer that was not properly communicated to the receiving facility. One reviewer recounts that a patient suffered internal bleeding and that staff did not flush a feeding tube or monitor it adequately, resulting in a life-threatening emergency. Others claim that bed sores and neglect were significant enough to warrant concern about overall safety. There are even broader accusations about fraudulent practices and a general atmosphere that pressures staff to work under inadequate conditions, leading some to conclude that the facility is not safe for loved ones.

Communication and responsiveness are recurrent sticking points. Several families report that calls to the facility go unanswered for extended periods, leaving them without timely updates about their loved ones' statuses. There are also complaints about admissions processes and administrative responsiveness, including a lack of timely follow-up after providing documentation or completing tours. In one strongly worded account, the reviewer describes a complete breakdown in professionalism, including a confrontational exchange with an administrator and the loss of hearing aids and eyeglasses upon discharge, alongside a COVID-19-related critique. The sense from these posts is that when problems arise, there is a struggle to obtain information or accountability from the administration.

Some reviews reflect a more mixed or distressed picture. A few commentators note that prior to a change in ownership or management, the facility was doing reasonably well, but that things declined afterward. Claims of frequent staff turnover, decreased personal attention, and a perceived shift in culture toward cost-cutting or profit-driven motives surface repeatedly. There are also comments about staffing levels being inadequate, with one account suggesting that only a handful of people were servicing an entire floor, a situation that would obviously impact the timeliness and quality of care. The emotional weight of these accounts is amplified by statements from families who feel they have been treated poorly, including frustration with social workers or administrators and strong calls for firings or wholesale reforms.

Despite the negativity in many posts, there are still voices of confidence and praise. Some reviewers insist that their relatives received high-quality care, that staff were consistently kind, and that the facility was clean and well-run for weeks or months at a time. There is genuine appreciation for personal touches and for staff who demonstrated patience and empathy during difficult moments. These positive narratives emphasize the human side of long-term care - the way compassionate interactions, reliable routines, and thoughtful room assignments can significantly affect a resident's day-to-day experience.

Overall, the collection of reviews presents a complicated portrait: a facility with moments of outstanding dedication and warmth, but also a landscape of serious concerns about safety, cleanliness, communication, and consistency of care. Families balancing these perspectives report that staff can be extraordinary, but that systemic issues - especially around staffing, infection control, and responsiveness - can undermine trust and safety. Anyone considering this facility would be wise to carefully investigate current staffing levels, infection-control practices, communication protocols, and the facility's track record on safety incidents. Visiting, talking with multiple care teams, and asking detailed questions about tubes, medications, discharge planning, and the handling of family communications may be essential steps to ensure the best possible outcome for a loved one.

Features

Housing

  • 140 resident community capacity 140 resident community capacity

Types of Care

  • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
  • Continuing Care Retirement Community (CCRC) Continuing Care Retirement Community (CCRC)Continuing Care Retirement Communities (CCRCs) are important for seniors because they provide a range of housing options and care services all in one location. This allows seniors to age in place and receive the level of care they need as their health changes, without having to move to a new facility. CCRCs provide a sense of security and peace of mind for seniors and their families, knowing that they will be taken care of no matter what the future holds.
  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Garden Manor Care Center, located in Middletown, OH, offers a variety of care services for seniors. As a Continuing Care Retirement Community (CCRC), it provides a range of care options from independent living to skilled nursing facility care.

The assisted living community at Garden Manor Care Center is equipped with various amenities to enhance residents' everyday lives. These include a beauty salon, cable or satellite TV, community-operated transportation for outings and appointments, a computer center, a dining room offering restaurant-style meals, a fitness room to promote physical health, fully furnished rooms for comfortable living, a gaming room for entertainment, and an outdoor garden space. Additionally, housekeeping services and move-in coordination are available to ensure a seamless transition into the community.

Residents can enjoy privacy and independence with private bathrooms and kitchenettes in their accommodations. They also have access to small libraries for leisurely reading and telephones for communication. For convenience and connectivity, Wi-Fi/high-speed internet is provided throughout the community.

Care services at Garden Manor Care Center are designed to meet residents' individual needs around the clock. A 24-hour call system ensures assistance is readily available whenever required. Trained staff provide 24-hour supervision and offer support with activities of daily living such as bathing, dressing, and transfers. The community also has specialized programs catering to those on diabetes diets or with special dietary restrictions.

Medication management is offered to ensure residents receive their medications accurately and on time. Mental wellness programs aim to improve emotional well-being through engaging activities and therapies tailored to each resident's needs.

Transportation arrangements are made both for non-medical purposes within the community and for medical appointments. Residents can rely on the community's transportation services for doctor visits.

Garden Manor Care Center focuses on providing opportunities for residents' engagement by offering concierge services, fitness programs to promote physical health, planned day trips to explore the surrounding area's attractions, resident-run activities for a sense of community involvement, and scheduled daily activities to keep residents engaged and entertained.

The assisted living community benefits from its convenient location, with nearby cafes, pharmacies, physicians' offices, restaurants, and places of worship. This ensures easy access to essential services and opportunities for socializing and spiritual fulfillment.

Overall, Garden Manor Care Center offers a comfortable and nurturing environment where seniors can receive personalized care services while enjoying a range of amenities and engaging in an active lifestyle.

Nearby Places of Interest

Restaurants

  • El Barzon (3.2 miles)
  • Arby's (4.1 miles)
  • Tres Amigos (4.6 miles)
  • McDonald's (5.4 miles)
  • MacKenzie River Pizza, Grill & Pub (7.1 miles)
  • Agave & Rye (7.1 miles)
  • Kona Grill (7.2 miles)

Cafes

  • Triple Moon Coffee Company (3.3 miles)
  • Starbucks (7.8 miles)
  • Starbucks (8.4 miles)
  • True West Coffee (9.3 miles)

Physicians

  • Monroe Medical Center (3.4 miles)
  • Middletown Cardiovascular (3.5 miles)
  • Ear Nose and Throat Specialists (5.2 miles)
  • The Urology Group (5.8 miles)
  • Kidney & Hyertension Center (5.9 miles)
  • Cincinnati Eye Institute (6 miles)
  • Middletown Cardiology Associates (6.3 miles)

Pharmacies

  • CVS Pharmacy (3.9 miles)
  • Walgreens (4 miles)
  • CVS Pharmacy (5.5 miles)
  • Walgreens (6 miles)
  • Walgreens (6 miles)
  • CVS Pharmacy (7.1 miles)
  • Walgreens (7.9 miles)

Places of Worship

  • Oasis Church (4.5 miles)
  • Four Corners Church (7.7 miles)
  • St Anne Episcopal Church (7.8 miles)
  • Axis Christian Church (9.5 miles)

Parks

  • Rentschler Forest Preserve Ranger Sta (5.5 miles)
  • Armco Park (7.4 miles)
  • Voice of America Park (7.8 miles)
  • Fleckenstein Park (8.3 miles)
  • Marcum Park (9 miles)

Hospitals

  • Atrium Medical Center (5.9 miles)
  • Children's Medical Center of Dayton (5.9 miles)
  • Cincinnati Children's Hospital Medical Center Liberty Campus (7 miles)
  • Group Health Medical Center (8.1 miles)
  • West Chester Hospital (8.1 miles)
  • Butler County Medical Center (8.2 miles)
  • Fort Hamilton Hospital (9.1 miles)

Transportation

  • U-Haul Moving & Storage (8.7 miles)

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