West Winds Assisted Living is an assisted living community in Pembroke, NC.
Information last verified:
1241 Goins Road, Pembroke, NC 28372
For more information about senior living options: (866) 208-4318
The employees work hard for their residents and strive to make it as safe and comfortable as possible. The people living and working there are described as lovely. The staff were very nice to her and treated her well.
They could care less about the people living there, even their own family. It looks abandoned, with people walking around outside and doors open. A wife who worked there was bitten by bedbugs in one of the buildings, and she complained about how nasty it is. They did not contact any family members when the grandmother's sister passed away there. The reviewer warns others not to let their family go to this place.West Winds Assisted Living in Pembroke is best suited for families operating on a limited budget who are prepared to take a hands-on approach to care management, and who can accept uneven oversight in exchange for a lower price. This community will rarely be the first choice for families seeking strong, proactive administration or pristine conditions. Alternatives should be considered for residents who require aggressive care coordination, transparent reporting, and consistently clean, well-maintained surroundings. In short, the strongest fit is price-sensitive families willing to monitor day-to-day operations and supplement staff efforts with personal follow-through.
Among the upsides cited by several reviewers is a staff that genuinely works hard for residents and strives to keep daily life safe and comfortable. The dedication of frontline workers matters, and it can translate into meaningful warmth and steady routines for residents who value familiar faces and dependable hands on the floor. When staff members are actively trying to make safety and comfort a reality, that effort should be recognized as a real asset in moments of vulnerability or confusion.
However, the most troubling signals are persistent and hard to overlook. Reports of cleanliness problems, including bedbug-related incidents, point to lapses in basic infection control and sanitation. Observations that the facility can look neglected or feel open and unsecure contribute to an impression of instability. The most serious breach is the failure to contact family members in critical moments, such as the death of a relative, which devastates trust and leaves families feeling excluded and uncertain about the care their loved one is receiving.
These cons are not minor administrative missteps; they strike at core expectations: a clean, safe environment and reliable communication. The positive effort by staff is valuable, but it only partially offsets the risks, especially when families cannot depend on timely updates or when maintenance and hygiene standards appear inconsistent. In a setting where residents depend on vigilant staff to notice changes and escalate concerns, such lapses undercut confidence and can translate into real-world safety concerns.
Prospective buyers should demand transparency and engage in rigorous checks: review recent inspection and pest-control records, observe how staff respond during visits, and ask how and when families are notified about emergencies. Speak with current residents and their families to gauge the consistency of communication and the daily reality of care. Compare this community with nearby options that boast tighter supervision, better maintenance, and clearer service expectations. If budget constraints are non-negotiable, consider negotiating longer-term contracts that include explicit escalation paths and measurable care standards.
Bottom line: West Winds presents a contingent, hardworking staff and a basic degree of safety and comfort, but those positives are heavily outweighed by concerns about cleanliness, maintenance, and especially communication with families. For seniors who require consistent oversight, a consistently clean environment, and trustworthy governance, alternatives are strongly advised. Only families willing to supervise care actively, accept elevated risk, and accept a bargain-basement price should seriously contemplate this community.
6 resident community capacity
Assisted Living
Board and Care Home
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers Coordination with health care providers
Diabetes diet
Meal preparation and service
Medication management
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments Diabetes diet Special dietary restrictions Community-sponsored activities Scheduled daily activitiesWest Winds Assisted Living in Pembroke, NC is a welcoming and comfortable board and care home that offers exceptional care services to seniors in need of support with their daily activities. Our community provides a homely atmosphere where residents can enjoy a fulfilling and independent lifestyle.
At West Winds Assisted Living, we understand the importance of providing well-rounded care for our residents. Our dedicated staff is trained to assist with activities of daily living, such as bathing, dressing, and transfers, ensuring that our residents feel comfortable and supported throughout their day.
We also prioritize the coordination of health care services for our residents. Our team works closely with healthcare providers to ensure that residents receive the necessary medical attention they require. Whether it's medication management or transportation arrangements for medical appointments, we are committed to meeting the unique needs of each resident.
Nutrition plays a vital role in maintaining good health. At West Winds Assisted Living, we offer tailored meal preparation and service to accommodate special dietary restrictions, including diabetes diets. Our dining room provides a cozy setting for residents to enjoy delicious and nutritious meals.
Engaging in social activities is an important aspect of living at West Winds Assisted Living. We provide scheduled daily activities designed to promote physical fitness, cognitive stimulation, and social interaction among our residents. These activities contribute to a vibrant community where friendships can flourish.
Residents will find comfort in our fully furnished accommodations and can take advantage of amenities such as outdoor spaces and Wi-Fi/high-speed internet access. Housekeeping services ensure that living spaces remain clean and tidy without adding any additional burdens on our residents.
At West Winds Assisted Living in Pembroke, NC, we strive to create an environment where seniors feel at ease while receiving the care they need. Contact us today to learn more about how we can support you or your loved one on this journey towards enhanced quality of life.
West Winds Assisted Living is located at 1241 Goins Road, Pembroke, NC 28372 in Robeson County, North Carolina
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