Laurel Heights in Laurel Park, NC
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1515 Brevard Road, Laurel Park, NC 28791
For more information about senior living options: (844) 490-3973
Carolina Reserve is described as among the best assisted living facilities in Hendersonville. The facility is beautiful, upscale, and well-maintained with an amazing staff. Sharlyn Hamilton is a wonderful resource and a great help to families. The staff are very caring, helpful, and welcoming to residents and visiting family. The rooms and the overall facility are consistently clean and well-kept, with residents engaged by kind staff. The environment offers plentiful organized activities that keep residents busy and involved. The food service team, including the food services director, ensures residents’ dietary needs are followed. The admissions process is smooth, with staff who are supportive and transparent.
The reviewer felt the facility was not a good fit and the overall experience was poor. Most staff were on their cellphones instead of attending to residents. Irene's room was never clean, with soiled diapers, a bed that was rarely made, and dirty bathrooms. Help buttons did not reliably summon staff, and there were instances where no one responded when help was needed. Irene endured a traumatic shower and was left wet and cold, with staff appearing unaware of the problem. The reviewer alleges abuse and neglect, including residents going without proper bathing and maggots under bandages. There were allegations that staff used drugs on site and that a nurse smoked a joint in view of residents. The reviewer warns others not to send a loved one there and accuses the salesman of misrepresenting the facility.Laurel Heights in Laurel Park is best suited for seniors who want a bright, well-kept campus with an active social life and consistently caring staff. The community appeals to families seeking a welcoming, home-like atmosphere where daily routines and amenities support independence while offering ready access to assistance. Reviews repeatedly point to a clean, attractive setting with ample common space, dependable maintenance, and a robust slate of activities. For residents who thrive on regular programming, genuine caregiver engagement, and straightforward communication with management, Laurel Heights delivers a compelling blend of comfort and stability.
Those weighing alternatives should especially consider residents with very high medical acuity or families who demand ironclad responsiveness and an immaculate safety record. Some reviews flag situations that hint at lapses in care or supervision, including delayed help after calling for assistance and occasional housekeeping gaps. Although many experiences are positive, these outliers underscore the need for a current, on-site tour and frank questions about staffing levels, call-system reliability, daily oversight, and how quickly issues are escalated and resolved. If constant, unambiguous safety and flawless daily operations are non-negotiable, it is wise to evaluate competing options as well.
Overall, the strongest positives, friendly, attentive staff; a clean, welcoming environment; and a broad calendar of programs, tend to offset concerns for a broad swath of families. The campus amenities support mobility and socialization, with features like a sunroom, large dining areas, an activity room, a therapy gym, and inviting outdoor spaces. When staff consistently greet residents, remember preferences, and coordinate with families, trust grows and the transition to assisted living becomes less stressful. These elements help Laurel Heights stand out in a competitive market where comfort and personal connection matter as much as clinical care.
However, the cons echoed in reviews cannot be ignored. Reports of caregivers spending time on personal devices, missed responses to call bells, and at least one troubling care episode remind that staffing discipline matters as much as size and polish of a facility. Cleanliness inconsistencies, such as a resident’s room not being kept up and irregular routines around bathing or daily care, signal gaps that can undermine confidence if not promptly addressed. Prospective residents should inquire about daily cleaning schedules, housekeeping coverage, and standard operating procedures for responding to alarms and urgent needs. A rigorous follow-up process and clear accountability are essential to ensure routines remain reliable.
Management presence and accessibility appear to be a real asset, according to many reviewers. Families praise front-desk support, activity staff, and nursing leadership for their responsiveness and willingness to coordinate medical needs and transitions. The best insights will come from speaking with current residents and their families during a tour, and from requesting recent performance data, response times, caregiver turnover, and inspection outcomes, to verify that the day-to-day experience matches the advertised quality. If menu accuracy and dining experience matter, requesting a current menu-taste or dining audit can reveal how closely kitchen service aligns with promises.
All things considered, Laurel Heights offers a solid platform for a comfortable, engaged elder-care experience in Laurel Park, provided due diligence is part of the process. The community seems well-suited for residents who value cleanliness, social programming, and a personable, responsive staff. For families aligned with those priorities, a guided tour, candid conversations with frontline caregivers, and a transparent review of recent incident logs will help confirm fit. For those needing higher levels of medical supervision or who feel unsettled by the more negative anecdotes in the record, exploring alternatives while keeping Laurel Heights as a benchmark is a prudent path to take.
21 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Asheville Regional (9 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Laurel Heights is an assisted living community located in beautiful Laurel Park, NC. Our community offers a range of amenities to ensure our residents' comfort and convenience. Cable or satellite TV, Wi-Fi/high-speed internet, and telephone services are available to keep residents connected with their loved ones and the outside world.
Each apartment is fully furnished and includes a kitchenette, allowing residents to prepare their own meals if desired. However, our dedicated staff also provides meal preparation and service for those who prefer it. Special dietary restrictions are accommodated to ensure all residents receive proper nutrition.
Our caring staff is available 24/7 to provide assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is also provided to ensure residents take their medications on time and in the correct dosage. We work closely with health care providers to coordinate any additional care needed for our residents.
Maintaining mental wellness is crucial for overall well-being, which is why we offer a mental wellness program. Residents can participate in resident-run activities and scheduled daily activities designed to promote engagement and social interaction within the community.
Transportation arrangement is available for medical appointments, ensuring our residents can attend their necessary healthcare visits without worry. Nearby amenities include two cafes, parks, pharmacies, physicians' offices, restaurants, and hospitals - providing easy access to various services within close proximity of Laurel Heights.
At Laurel Heights, we strive to create a comfortable and supportive environment where seniors can thrive and enjoy their golden years surrounded by a caring community.
Laurel Heights is located at 1515 Brevard Road, Laurel Park, NC 28791 in Henderson County, North Carolina
Laurel Heights on seniors.fyi includes 5 photos including images showing landscaping, building, architecture, clouds, parking, trees, road, entrance, and more.
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