Laurel Heights
Save1515 Brevard Road, Laurel Park, NC 28791
For more information about senior living options: (844) 490-3973
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Carolina Reserve is among the best assisted living facilities in Hendersonville. The facility is beautiful and the staff are amazing. Sharlyn has been a wonderful resource and a great help. The facility is a beautiful place that takes very good care of its clients. The resident appears happy and content, and the rooms are consistently clean. The staff are very helpful and welcoming; they are caring and accommodating. The staff are very kind, courteous, and helpful. The staff are very caring and supportive to families of residents. Tamara was kind, patient, and helpful. They take such good care of residents; the staff are caring and dedicated. The facility is very well maintained and clean. The staff at Carolina Reserve are some of the most caring and friendly people. The move-in process is described as seamless thanks to the staff. There are plenty of organized activities to keep residents busy. The facility is upscale with superior amenities and a top-notch staff.
Irene's room was never clean. Her diaper was often soiled, and the bed was never made. Most staff were on their cellphones most of the time. The call buttons did not reliably alert staff, and help was not provided when pressed. Irene experienced a traumatic shower, and staff did not respond to her pleas. The facility had reports of abuse and neglect, with multiple DSS complaints and emergency room visits. Nurses allegedly used drugs on site, including a nurse smoking a joint outside. Residents were left unbathed and some had maggots under bandages.Carolina Reserve in Hendersonville presents a bundle of experiences that runs the gamut from glowing praise to grave concerns. On one hand, several reviewers spotlight a beautiful, well-maintained environment with engaging activities, helpful staff, and a sense of warmth that leaves families feeling confident about the care their loved ones receive. On the other hand, a handful of accounts describe serious shortcomings in daily care, safety, and responsiveness, with some families feeling that their loved ones were not treated with the attention and dignity they deserved. Taken together, the comments reveal a facility with real strengths and real challenges, depending on who you ask and when you visit.
Several voices repeatedly emphasize the facility's appealing side. Reviewers describe Carolina Reserve as a beautiful, upscale place with a clean, fresh smell and appealing amenities - the sunroom, spacious dining hall, large activity and therapy spaces, a gym, and a well-appointed outdoor patio all cited as highlights. People repeatedly note that staff can be caring, attentive, and genuinely responsive when they are in the right frame of mind or on a good shift. There's a sense of gratitude from families who felt the environment was welcoming, safe, and conducive to their loved ones' happiness. In particular, volunteers and family members describe encounters with compassionate team members who go above and beyond, from helping with transitions to making sure dietary needs are respected. Names like Sharlyn, Chris, Dawn, Tamara, Jennifer, Amanda, and Lloyd are called out as individuals who contribute positively to the community and help create a feeling that Carolina Reserve can be a very good place to live and work.
Yet, alongside these positive impressions, there are persistent cautionary notes from other reviewers that cannot be ignored. One account details a sequence of troubling daily-care concerns: Irene's room was described as rarely being clean, with soiled diapers, an unmade bed, and infrequent bathroom cleanliness. The reviewer recounted that cleaning responsibilities often fell to family members, and that call bells did not reliably elicit a timely response from staff. A distressing incident was described where Irene fell and needed assistance that did not arrive promptly, prompting the family to seek help at the nurses' desk. The same account mentions a traumatic shower experience, with Irene crying afterward about being wet and cold and staff acting as if the complaint wasn't serious. In this narrative, while a couple of employees stood out for their attentiveness, the overall impression was one of inconsistent care and a lack of dependable safety nets.
A separate, strongly negative narrative accuses the facility of widespread neglect and abuse. This reviewer alleges repeated emergency-room visits due to abuse and neglect, claims that some nurses were using drugs, and even an instance of a nighttime staff member smoking a joint outside the building. The account includes alarming allegations of residents with injuries such as maggots under bandages and residents left sitting in chairs for extended periods without proper care or bathing. The mention of a connection to a group called Hope For The Future adds another layer to the concerns. While these are serious allegations, they reflect the intensity of fear and frustration some families feel when they perceive that a loved one is not receiving essential care.
Despite the mixed experiences, several other voices emphasize positive relationships and solid operations in a more consistent, everyday sense. A long-time volunteer's perspective highlights a welcoming atmosphere where staff are kind, courteous, and helpful, and where the facility's ambiance supports patient comfort. Families repeatedly report that their loved ones are well taken care of most days and that staff engagement is a meaningful part of daily life - words like "kind," "caring," and "accommodating" appear frequently in these accounts. In these narratives, the nursing and support teams are praised for their warmth, and administrators receive commendations for being approachable and responsive to questions.
The reviews also reflect a broad sense of pride in Carolina Reserve's leadership and organizational structure. Several observers mention Lloyd King, the business manager, as a standout - described as capable, caring, and transparent, with a reputation for addressing concerns and communicating clearly. Residents and family members alike mention that the management team is accessible and that the organization makes an effort to support staff through challenges, which in turn influences the quality of care. There are also specific praises for the maintenance and housekeeping teams, with notes about the cleanliness of rooms and common areas and appreciation for how quickly facility issues are resolved when raised by residents or families. A number of testimonials point to a collaborative, community-centered vibe, where staff members across roles - from nursing to food services to activities - contribute to a warm, engaging environment.
In terms of day-to-day living, reviewers highlight both the social and practical aspects of life at Carolina Reserve. Several accounts emphasize plentiful organized activities, the presence of compassionate caregivers, and the importance of a supportive transition process for new residents. Some reviewers commend the dining experience and the effort to align meals with residents' dietary needs, while others voice concerns about food quality or misalignment between marketing promises and actual offerings. The variety in experiences seems to reflect differences in individual shifts, staff availability, and perhaps the complexity of coordinating care for a diverse resident population. Overall, the sentiment ranges from "beautiful facility" and "great to spend time with my mom" to "do your due diligence before placing a loved one here."
For families considering Carolina Reserve, the picture that emerges is one of a facility with significant potential and undeniable strengths - especially in terms of its setting, cleanliness, community atmosphere, and many dedicated staff members - paired with real red flags raised by some families about care consistency, safety concerns, and particular incidents that left lasting impressions. The range of experiences suggests that visiting the facility, asking pointed questions about staffing levels, call-bell response times, daily hygiene practices, and incident reporting is essential. Prospective residents and their families should seek out multiple sources of information, request candid conversations with administrators, and observe care dynamics during visits to form a well-rounded view. The facility appears capable of delivering high-quality care for many residents, but those considering Carolina Reserve would do well to look closely at how the care is delivered on a day-to-day basis and to ensure that expectations align with the realities they observe on site.
21 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Asheville Regional (9 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Laurel Heights is an assisted living community located in beautiful Laurel Park, NC. Our community offers a range of amenities to ensure our residents' comfort and convenience. Cable or satellite TV, Wi-Fi/high-speed internet, and telephone services are available to keep residents connected with their loved ones and the outside world.
Each apartment is fully furnished and includes a kitchenette, allowing residents to prepare their own meals if desired. However, our dedicated staff also provides meal preparation and service for those who prefer it. Special dietary restrictions are accommodated to ensure all residents receive proper nutrition.
Our caring staff is available 24/7 to provide assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is also provided to ensure residents take their medications on time and in the correct dosage. We work closely with health care providers to coordinate any additional care needed for our residents.
Maintaining mental wellness is crucial for overall well-being, which is why we offer a mental wellness program. Residents can participate in resident-run activities and scheduled daily activities designed to promote engagement and social interaction within the community.
Transportation arrangement is available for medical appointments, ensuring our residents can attend their necessary healthcare visits without worry. Nearby amenities include two cafes, parks, pharmacies, physicians' offices, restaurants, and hospitals - providing easy access to various services within close proximity of Laurel Heights.
At Laurel Heights, we strive to create a comfortable and supportive environment where seniors can thrive and enjoy their golden years surrounded by a caring community.
Laurel Heights is located at 1515 Brevard Road, Laurel Park, NC 28791 in Henderson County, North Carolina
Laurel Heights on seniors.fyi includes 5 photos including images showing landscaping, architecture, building, trees, clouds, parking, road, entrance, and more.
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