Carolina Reserve of Hendersonville

Pros

• The staff at Carolina Reserve are described as genuinely caring, compassionate, and supportive of the residents' needs.
• Many reviewers appreciate the variety of activities offered to engage residents and prevent feelings of isolation.
• Several comments highlight the facility's cleanliness and welcoming atmosphere during visits.
• Residents enjoy delicious meals, with some expressing that they eat better than they have in years.
• Communication between staff and families is consistently praised as excellent and responsive, providing peace of mind during challenging times.
• Family members feel reassured knowing their loved ones are treated with respect and kindness, often referring to the facility as a "new home."
• Staff are commended for their professionalism and ability to make transitions easier for both residents and their families.

Cons

• The rooms are pretty dirty most of the time.
• The head nurses are really unpleasant and unprofessional.
• The food is absolutely awful.
• The community seemed lacking in stimulation, with many residents appearing alone.
• Communication from staff was poor, and crucial information about medical transfers was not shared.
• Some areas of the facility looked outdated, particularly the bathrooms, which were small with pedestal sinks offering little counter space.
• During COVID, activities for residents diminished significantly, leading to a dark and depressing atmosphere in some rooms.
• There were issues with the laundry service not returning clothing to the correct residents.
• There was a lack of engagement for higher functioning residents due to low interaction with others.

Review

Carolina Reserve has garnered a mixed bag of reviews, with some residents and their families expressing satisfaction while others have voiced concerns regarding various aspects of the facility. Many reviewers consistently commend the staff members for their kindness, compassion, and dedication to providing care for the residents. Families highlight that every staff member displays a genuine concern for the well-being of their loved ones, often describing them as a "family" to the residents rather than just caregivers. This supportive atmosphere is particularly appreciated by those who have found it challenging to transition their loved ones into assisted living during these trying times.

However, several critiques center around specific operational issues within Carolina Reserve. The cleanliness of the facility appears to be a recurring theme; some reviewers mentioned that while certain areas are spotless, there is room for improvement in maintaining consistent cleanliness throughout all spaces. Additionally, comments about outdated rooms and bathrooms suggest that updates and renovations might be necessary to attract potential residents looking for modern accommodations. The overall aesthetic of the community has also been highlighted as an area needing attention in order to create a more inviting environment.

Despite these criticisms regarding physical conditions, many families report feeling reassured by the communication from staff members about their loved ones' health conditions. One reviewer shared frustration over not being informed when a family member was transferred to a hospital, which underscored how vital effective communication is during such critical moments. Conversely, others praised how responsive and informative the staff were during COVID-19 restrictions, emphasizing that they felt connected despite physical barriers preventing regular visits.

A significant number of reviews point out that food quality at Carolina Reserve leaves much to be desired. Many families expressed dissatisfaction with meal options provided to residents, explaining that improvements in this area would greatly enhance the overall quality of life within the community. Yet despite this common complaint regarding food quality, certain reviews countered this sentiment by praising culinary offerings as "fabulous," highlighting that some residents were now eating better than they had at home.

Recreational activities available at Carolina Reserve also seem to receive positive remarks from families who appreciate efforts made by staff to engage residents in meaningful ways through music therapy classes or group exercise sessions. Social activities such as birthday celebrations and arts and crafts are reported positively; however, some reviewers noted concerns about low engagement among residents due to varying levels of ability within resident populations. High-functioning individuals may find less stimulation given the demographics present at times.

Ultimately, selecting an assisted living facility is undeniably complex and fraught with emotion—especially amid a global pandemic that adds stressors unfamiliar during typical transitions into care facilities. While feedback on Carolina Reserve varies widely depending on individual experiences—from glowing praise recognizing dedicated staff efforts and heartfelt connections formed between caregivers and residents—to justified criticisms regarding cleanliness and food service—a central theme remains: navigating care decisions is never easy but knowing one's loved one is in good hands can certainly provide solace amid uncertainty.

This area of Hendersonville, North Carolina offers a diverse range of amenities that may be appealing to seniors looking for a comfortable and convenient living environment. With various healthcare facilities such as Asheville Cardiology Associates and Pardee Urological Associates in close proximity, residents can easily access medical services when needed. The presence of well-known restaurants like Joey's New York Bagels and Never Blue provides options for dining out and socializing with friends. Additionally, the nearby presence of pharmacies like Walgreens and CVS Pharmacy ensures easy access to medications. For leisure activities, parks such as East Flat Rock Park and Lake Julian Park offer opportunities for outdoor recreation. The convenience of Asheville Regional Airport nearby allows for easy travel when desired. Places of worship like Biltmore Baptist Church are also available for spiritual fulfillment. Overall, this area provides a mix of healthcare services, dining options, recreational opportunities, and transportation accessibility that may appeal to seniors considering senior living in Hendersonville.

Physicians

• Asheville Cardiology Associates - Hendersonville (0.7 miles)
• Pardee Urological Associates (0.7 miles)
• Carolina Mountain Internal Medicine (1.2 miles)
• Beaty Dand MD (1.2 miles)
• Hendersonville Imaging Center (1.3 miles)
• Shelton Susan, FNP (1.3 miles)
• Brooks Werner C MD (1.4 miles)

Restaurants

• Joey's New York Bagels (1.2 miles)
• McFarlan Bake Shop (1.7 miles)
• Dry Falls Brewing (1.8 miles)
• Never Blue (1.8 miles)
• Hot Dog World (1.8 miles)
• White Duck Taco Shop (1.9 miles)
• Haus Heidelberg German Restaurant (2.2 miles)

Hospitals

• Team Member Pharmacy (1.3 miles)
• Pardee Hospital - ICU (1.3 miles)
• Mission Childrens Hospital (14.9 miles)

Pharmacies

• Economy Drugs (1.4 miles)
• Walgreens (1.4 miles)
• Walgreens (2.1 miles)
• Whitley Drugs (2.3 miles)
• CVS Pharmacy (2.4 miles)
• Epic Pharmacies (2.7 miles)
• Walmart Pharmacy (3.3 miles)

Cafes

• Underground Baking Co. (1.8 miles)
• Starbucks (2.8 miles)
• Pisgah Coffee Roasters (9.7 miles)
• Starbucks (14 miles)
• Starbucks (14.2 miles)
• Bill's Boiler House (14.8 miles)

Parks

• Park at Flat Rock (4 miles)
• East Flat Rock Park (4.9 miles)
• Westfeldt River Park (7.4 miles)
• Edneyville Park (9.3 miles)
• Lake Julian Park (11.2 miles)
• Triple Falls (11.2 miles)
• Dupont State Forest (11.8 miles)

Transportation

• Asheville Regional Airport (AVL) (8.1 miles)

Places of Worship

• New French Broad Baptist Church (11.4 miles)
• Biltmore Baptist Church (12.2 miles)
• Iglesia Oasis De Esperanza Church Of God (13.8 miles)
• Grace Baptist Church (14.7 miles)

Theaters

• Cinemark (13.1 miles)