ComForCare Home Care

Pros

• The aide is exceptional and provides personal care that maintains the father's dignity.
• The aides treat the father like a member of their own family.
• The nurses are thorough and by the book.
• The onsite office is invaluable and provides camaraderie and reassurance.
• The staff are caring and ensure the father's needs are met.
• The service provider is continually improving its service level.
• The company is easy to approach and responds quickly to resolve concerns.

Cons

• The company falls sharply downward after the initial 24 hours.
• There are 23 hours of service gaps, leaving him without help for three days beyond the first 24 hours.
• The company has, at various times, filled 8 to 16 hours with the poorest candidates imaginable.
• Aides sleep, often four hours a day, and camp on their phones, talking, listening to music, or playing computer games.
• It is an industry problem that seemingly all companies struggle with, implying the company's staffing issues are part of a wider pattern.

Review

There is a striking contrast in the way care is delivered and how the business side is managing staffing, at least in the experience described. The writer begins by describing an aide who is truly exceptional, three days a week, whose care feels intimate and dignified. This individual attends to the most private and personal needs with patience and genuine concern, making the writer feel whole and preserving their dignity. That level of attentiveness and respect stands out as a beacon of what good home care can be, and it is clear that this single performer has a profound positive impact on daily life.

Yet that high note is quickly tempered by a broader pattern that undermines reliability and peace of mind. The writer points out a significant gap: 23 hours of potential service remain open after the initial 24 hours, leaving the person without help for three days. This isn't just a scheduling quirk; it translates into real periods when no aide is available to support essential routines and safety. The implication is that, while one aide can do remarkable work, the company's overall ability to cover continuous care falls short, creating uncertainty and dependence on luck for sustained support.

The concerns escalate from occasional gaps to recurring quality issues with the broader pool of aides. The reviewer notes that, at various times, the company has assigned 8 to 16 hours with aides who are described in very negative terms: candidates who are not up to the task, sleeping during shifts (including four-hour stretches), or disengaged enough to spend time on phones, listening to music, or playing computer games rather than focusing on the person they are meant to help. This paints a picture of inconsistent performance and misaligned staffing that can erode trust and raise real safety and dignity concerns for someone with complex needs.

There is an important sense of fairness woven into these observations. The writer acknowledges that this is not purely a ComForCare problem but an industry-wide challenge, a shared struggle across many home-care providers. There is an honest recognition that good, ethical, and hardworking aides can be hard to find, and that the systemic pressures - recruiting, retention, scheduling - affect the entire sector. The writer does not shy away from naming the difficulty of turning this dynamic around; they simply express that something has to change because the current pattern is unsustainable and inconsistent in serving someone who depends on it for day-to-day life.

Against this backdrop of staffing instability, there is also a distinct and heartfelt counterpoint: a consistently positive experience with ComForCare itself, including the aides, the site manager, and the nurses. In this view, the care team is described as deeply caring, treating the writer's father as if he were a member of their own family. The aides take time, provide comfort, and help a person with dementia feel secure in a world that is continually changing. The nurses are appreciated for their thorough, by-the-book approach, which reassures the family that their father is not just a charted case but a real person who is cared for. The onsite office is highlighted as immeasurably important - an anchor of camaraderie and assurance that "friends" are always there when needed.

The narrative culminates in a strong endorsement of ComForCare as a capable provider that is continually improving its service level. The family describes the organization as easy to approach and responsive, quickly resolving concerns as they arise. This sense of accessibility and ongoing improvement reinforces the belief that, despite the challenges in staffing and coverage, the company possesses the foundations and leadership needed to elevate care over time. The gratitude expressed toward the organization underscores a core truth: when the right people are present and the system supports consistent oversight, the caretaking relationship can be profoundly meaningful and effective.

Taken together, the collection of observations paints a nuanced portrait of ComForCare. On one hand, there is a standout, transformative presence of a single exceptional aide whose compassionate care preserves dignity and comfort for a loved one. On the other hand, there are systemic gaps in coverage, with reports of underperforming aides and significant scheduling shortfalls that leave serious windows without support. The reviews acknowledge that this is not unique to ComForCare but rather a broader industry challenge that demands attention and innovation. Yet amid these challenges, there are strong, positive experiences with the core team - staff who genuinely care, a well-regarded onsite office, and an organizational culture that is responsive and oriented toward continuous improvement.

Located in the charming city of Rochester, New York, this area offers a convenient and diverse array of amenities for senior living. With a variety of restaurants such as The Cheesecake Factory and Adelita’s Mexican Cocina & Tequila within close proximity, residents can enjoy delicious meals with friends and family. Nearby physicians like ExcelCare and Whelpley and Paul provide quality healthcare services, while pharmacies such as Wegmans and CVS Pharmacy ensure easy access to medication. For leisurely activities, there are cafes like Neutral Ground Coffeehouse and beautiful parks like Edmund Lyon Park for relaxing strolls. Additionally, transportation options from Enterprise Rent-A-Car make getting around town hassle-free. With hospitals like United Cerebral Palsy and Highland Hospital nearby, residents can feel secure knowing medical care is easily accessible. The presence of places of worship like Artisan Church further adds to the community's sense of inclusivity and support. Overall, this area provides a well-rounded environment for seniors looking to live comfortably in Rochester.

Restaurants

• The Cheesecake Factory (0.1 miles)
• Adelita’s Mexican Cocina & Tequila (0.3 miles)
• Pittsford Pub (1.3 miles)
• Aladdin's Natural Eatery (1.4 miles)
• Wendy's (2.3 miles)
• Perlo's Restaurant (2.7 miles)
• Wendy's (3.1 miles)

Physicians

• ExcelCare (0.1 miles)
• Rashida Clarke, OD - Your Local Eye Doctor - Brighton (0.9 miles)
• Whelpley and Paul (0.9 miles)
• Pittsford Internal Medicine (1.1 miles)
• American Academy of Pediatrics (1.2 miles)
• Rochester Regional Health Gastroenterology - Pittsford (1.3 miles)
• Elmwood Medical Associates PC (1.8 miles)

Pharmacies

• Wegmans (0.5 miles)
• Village Pharmacy (1.3 miles)
• CVS Pharmacy (1.9 miles)
• Wegmans (2.7 miles)
• Top's Markets (2.9 miles)
• Tops Pharmacy (3 miles)
• Walgreens (3.1 miles)

Cafes

• Neutral Ground Coffeehouse (1.5 miles)
• Tree Town Cafe (2.5 miles)
• Starbucks (4.3 miles)

Parks

• French Road School Playground (1.6 miles)
• Edmund Lyon Park (2.7 miles)
• Great Embankment Park (3.1 miles)
• Cobbs Hill Park (3.3 miles)
• Perinton Park (4 miles)
• Highland Park (4.1 miles)
• Tryon Park (4.4 miles)

Transportation

• Enterprise Rent-A-Car (2 miles)

Hospitals

• United Cerbral Palsey (2.7 miles)
• URMC Sawgrass Surgical Center (3.7 miles)
• Highland Hospital (4.2 miles)

Places of Worship

• Artisan Church (3.6 miles)