Caring hearts of Rochester

Pros

• Caring Hearts of Rochester is praised for being on the spot during staff shortages and for being consistent and great to work with.
• Families feel blessed to have found Caring Hearts of Rochester, with care starting the day after their initial meeting.
• The staff are described as wonderful, upbeat, and warm, who truly understand what families are going through.
• The agency has kind and caring staff who go the extra mile, giving families peace of mind.
• The owners are seen as caring leaders who set a compassionate tone for the team.
• Caring Hearts is considered top-notch, reliable, and highly recommended for loved ones' care.
• The agency helps families navigate tough times with kindness, compassion, and professionalism.
• The staff are thoughtful, gentle, and dedicated, and families trust them with their loved ones.
• The owner is noted for being present and proactive during crises, such as meeting at the hospital after hours.
• Clients report wonderful service and assistance and would highly recommend Caring Hearts to others.

Cons

• The health aide assigned to the uncle didn't do much of anything and even left early, leaving the house a mess.
• Caring Hearts stopped providing service to a needy patient with only two days' notice, causing major stress for the family.
• A significant portion of the staff do not belong in the job, spend most of their time on their phones or watching TV, and seem to work only for the paycheck.
• One reviewer described Caring Hearts' experience as the worst they had with any company.
• The service was described as horrible: disrespectful and rude to clients and employees, and needs were not provided in a timely manner.
• Crystal was described as disrespectful and unprofessional, with concerns she allowed employees to come to work with their kids.
• Some reviewers said they would not recommend Caring Hearts.

Review

Caring Hearts of Rochester is best suited for families who want to keep loved ones at home with a steady, compassionate presence and a strong, hands-on owner-backed operation. The program works well for seniors whose needs include consistent daily support, help with activities of daily living, and a practical, responsive coordinator who can navigate insurance matters and transitions. It's especially appealing for households that prize warmth, real people in the moment, and a sense of peace that comes from knowing the owners are invested, accessible, and able to mobilize care quickly when a situation shifts in Rochester, NY.

Those who may want to consider alternatives are families requiring near-perfect consistency or highly medicalized, 24/7 coverage with rigid, uniform staffing. Several reviews flag variability in caregiver quality and accountability - some aides are described as engaged and caring, while others are reported as not meeting expectations, spending time on their phones, or leaving tasks undone. A couple of families highlight abrupt, short-notice terminations of service. For households with complex medical needs, strict scheduling guarantees, or a history of caregiver mismatch, it's prudent to compare other agencies that emphasize strict back-up plans, documented care plans, and fixed staffing guarantees before committing.

The strongest positives here center on care culture and practical support. Families repeatedly praise the personal warmth, kindness, and respect shown by aides, and they underscore the owners' direct involvement as a stabilizing force. The ability of Caring Hearts to respond to staffing shortages, coordinate insurance issues, and guide families through transitions is a meaningful advantage. When the program aligns with a family's expectations, it delivers reassurance: the care team feels like a trusted extension of the family, and the owner's willingness to meet after hours signals a level of dedication that can be decisive in urgent moments.

Yet the service is not without caveats. The reviews reveal a noticeable divide between standout caregivers and those who fall short, creating a sense that care quality hinges on staff assignment and ongoing supervision. Instances where aides did not perform tasks or were inconsistent about duties, and reports of staff disengagement, remind prospective clients that the experience can vary. The policy around stopping service with little notice is a particularly important risk to examine, because abrupt gaps in coverage create real stress for families already navigating emotional and logistical pressures. In sum, the pros can be exceptionally strong, but the cons underscore the need for rigorous due diligence and clear contractual safeguards.

For families weighing the decision, several practical steps matter most. First, insist on a careful caregiver-matching process with written expectations and a defined supervision plan - ask who will supervise, how supervision is conducted, and how back-ups are mobilized if a caregiver is unavailable. Second, demand a concrete written care plan with hourly expectations, emergency procedures, and a documented backup schedule, including what happens if services are interrupted. Third, obtain a transparent pricing outline and a clear policy on notice for termination of service, with a plan to transition smoothly rather than abruptly. Finally, request recent references and arrange meetings with multiple caregivers to observe interactions with the loved one before committing. These steps help restore the balance of warmth and reliability that families expect from Caring Hearts, while mitigating the risk of uneven caregiver performance.

Overall, Caring Hearts of Rochester stands as a compelling option for families who value empathetic, capable care and the hands-on involvement of owners who understand the stakes of in-home support. It delivers meaningful peace of mind when the fit is right and the care team is well-matched to the loved one's needs, especially in moments of transition or insurance navigation. For households where guaranteed staffing consistency and a uniform caregiver caliber are non-negotiable, it pays to compare alternatives and lock in explicit assurances before selecting this provider. When a family is prepared to engage actively in caregiver placement, establish clear expectations, and leverage the owner-led responsiveness, Caring Hearts can be a trustworthy partner in keeping a loved one safely at home.

This area of Rochester, New York offers a convenient and well-equipped location for senior living. With several physicians, including the American Academy of Pediatrics and Whelpley and Paul, in close proximity, residents have easy access to healthcare services. Pharmacies such as Wegmans and CVS Pharmacy are also nearby for medication needs. There are a variety of dining options ranging from Mexican cuisine at Adelita's to casual fast food choices like Wendy's and McDonald's. Local parks like Cobbs Hill Park and Highland Park provide opportunities for outdoor recreation and relaxation. Additionally, there are cafes such as Tree Town Cafe and Neutral Ground Coffeehouse for socializing or enjoying a cup of coffee. Transportation services from Enterprise Rent-A-Car are available for those needing mobility assistance. Places of worship like Artisan Church cater to spiritual needs, while hospitals including United Cerebral Palsy and Strong Memorial Hospital ensure access to quality medical care in the area.

Physicians

• American Academy of Pediatrics (0.1 miles)
• Whelpley and Paul (0.3 miles)
• Rashida Clarke, OD - Your Local Eye Doctor - Brighton (0.3 miles)
• Westfall Cardiology (1.2 miles)
• ExcelCare (1.2 miles)
• Lipson Cancer Center (1.9 miles)
• Elmwood Medical Associates PC (1.9 miles)

Pharmacies

• Wegmans (0.7 miles)
• CVS Pharmacy (0.8 miles)
• Southside Apothecary (2.3 miles)
• Walgreens (2.3 miles)
• CVS Pharmacy (2.3 miles)
• Village Pharmacy (2.5 miles)
• CVS Pharmacy (2.6 miles)

Restaurants

• Adelita’s Mexican Cocina & Tequila (0.9 miles)
• The Cheesecake Factory (1.1 miles)
• Wendy's (2.1 miles)
• McDonald's (2.1 miles)
• Wendy's (2.1 miles)
• Jeremiah's Tavern (2.2 miles)
• Village Bakery & Cafe (2.2 miles)

Parks

• French Road School Playground (1.4 miles)
• Cobbs Hill Park (2.1 miles)
• Highland Park (3.1 miles)
• Edmund Lyon Park (3.4 miles)
• Tryon Park (3.5 miles)

Cafes

• Tree Town Cafe (2.1 miles)
• Neutral Ground Coffeehouse (2.7 miles)
• Starbucks (3.4 miles)
• Locals Only (3.5 miles)
• New City Cafe (3.5 miles)

Transportation

• Enterprise Rent-A-Car (2.3 miles)

Places of Worship

• Artisan Church (2.4 miles)

Hospitals

• United Cerbral Palsey (2.8 miles)
• URMC Sawgrass Surgical Center (2.9 miles)
• Highland Hospital (3.1 miles)
• Strong Memorial Hospital (3.5 miles)