3156 East Avenue, Rochester, NY 14618
For more information about senior living options: (844) 490-3973
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The staff is amazing. They are attentive and proactive. The staff was kind and attentive during this time. They quickly arranged for last rites and kept families updated. The facilities are well maintained and always clean. The staff is friendly, warm and loving. The building is beautiful with comfortable rooms and lovely grounds. Rehab area and staff were patient and kind. They take great care of their people.
The reviewers stated that patients are being neglected and that belongings are stolen from residents. They claimed that staff swear at residents with memory issues and seem to allow theft. They noted that staff sometimes speak to residents disrespectfully. They concluded that the facility would not be recommended, not even for a dog. One reviewer described the receptionist as unhelpful and laughing at concerns. Another reviewer said the secretary was rude, making the place ugly.The collection of reflections about the memory care and rehab setting paints a picture of a place that can be deeply comforting and incredibly challenging, depending on who you are and which moment you're describing. A number of families spoke of a culture of care where the staff are consistently described as attentive, proactive, and genuinely involved in the well?being of residents. Time and again, reviewers express relief at knowing their loved ones were in a place where dedicated teams could respond to changes in condition, coordinate care, and offer a steady presence during difficult days. Even when one reviewer pointed out that every facility has someone who may rub you the wrong way, the overarching impression for many is that this is a place with people who aim to do the right thing, often going beyond the call of duty to provide peace of mind.
Several accounts center on the care experience surrounding a loved one's final days. In one poignant recollection, staff not only managed practicalities with dignity and efficiency but also offered emotional and spiritual support that mattered to the family. They arranged last rites in a timely and respectful manner, kept relatives updated, and made spaces and moments for comfort - snacks so families could stay without interruption, and even musicians brought in to honor the individual. The reviewer described the departure as peaceful, a "tremendous gift," and noted that the staff's kindness was evident as they spoke with and cared for the family during their darkest hours. This detailed memory underscores a capacity for compassionate, person-centered care that can leave a lasting sense of gratitude.
The broader narrative of this care experience emphasizes consistency and involvement. One reviewer highlighted that the last days reflected the ongoing quality of care provided throughout the stay: the staff were proactive, never leaving families blindsided by changes, and encouraging loved ones to participate in decisions about care. The sense conveyed is that when families want to be active and engaged, staff are willing to meet them there, reinforcing the idea that the facility values collaboration and open communication. For families fortunate enough to find a place where they can trust the team to monitor, explain, and adapt, this can translate into real peace of mind and appreciation for the quality of life their loved one enjoyed.
Yet the picture is not uniformly rosy. A contrasting thread in the reviews centers on concerns about neglect, theft, and disrespect. One reviewer asserted that residents with memory issues were allowed to steal with impunity, citing profanity and dismissive attitudes toward residents' needs, and even suggesting that the facility could be detrimental to any animal's well-being. Such a stark critique warns prospective families to probe safety, behavior policies, and staff training in areas like resident rights and dignity. In another vein, a separate traveler described a less favorable interaction with a receptionist, recounting rude, dismissive behavior and a sense of being brushed off regarding questions about personal belongings. Taken together, these comments reveal a spectrum of experiences and highlight the importance of observing how staff interact with residents, as well as how concerns are handled when raised.
Within this mosaic of experiences, there are also positive nods to the amenities and environment. A reviewer described a facility that feels welcoming from the moment you arrive, with an attractive setting and a comfortable, well?maintained space. Others mentioned practical positives: clean facilities, a nice eat?in area, and a sense that the environment is conducive to recovery or comfortable daily living. There are testimonials about the quality of rehab and post?surgical care, with specific praise for staff who support therapy, monitor progress, and keep the care plan steady and purposeful. For families seeking a solid option for rehabilitation or long?term memory care, these observations suggest a place where the physical surroundings and structured programs can reinforce a culture of attentiveness and professional care.
The personal tributes from staff and residents alike add further texture to the overall portrait. A seven?week rehab stint described by a former patient or guest conveys warmth toward a long list of staff members by name, a sense of community, and appreciation for a team that made an extended stay feel manageable and supportive. The remarks about the Linden location, including a specific room number and a chorus of thankful messages to a broad group of caregivers, illustrate how personal connections with particular team members can become memorable anchors in a difficult period. The sentiment is consistently optimistic about professional dedication, teamwork, and the ability to deliver compassionate care even in the demanding contexts of recovery and memory care.
In sum, the experiences converge on a core message: there are moments of extraordinary care and grace, where families feel seen, informed, and supported, and there are moments of frustration or concern where communication, respect, or safety can fall short. The testimonials repeatedly highlight the staff's humanity - caring, involved, and at times exceptional - while also reminding prospective families to ask pointed questions about how care plans are communicated, how residents' belongings are safeguarded, and how staff respond to concerns when they arise. For anyone considering this type of facility, the pattern of feedback suggests a place with undeniable strengths in empathy, timely responsiveness, and a welcoming environment, paired with a caveat to carefully assess how consistently those strengths are demonstrated day to day across different shifts and departments.
204 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Greater Rochester International (7 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Friendly Home - Rochester in Rochester, NY is an assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. The community features a beauty salon for residents to pamper themselves, as well as cable or satellite TV in each living space for entertainment. Community operated transportation is available for residents to easily access various destinations.
For those who enjoy technology, there is a computer center with high-speed internet access. The dining room provides restaurant-style dining where residents can enjoy delicious meals prepared by the staff. The fitness room allows residents to stay active and maintain their physical health.
The community is fully furnished and offers move-in coordination services to make the transition smooth for new residents. Residents can also take advantage of the gaming room and small library for leisure activities. Outdoor spaces such as gardens are available for residents to relax and enjoy nature.
Housekeeping services ensure that the living spaces are clean and tidy at all times. Each resident has a private bathroom for their convenience. Telephone access is provided, as well as transportation arrangements (non-medical) to various locations such as doctors' appointments.
Care services at The Friendly Home - Rochester include 24-hour call system and supervision, assistance with activities of daily living such as bathing and dressing, assistance with transfers, medication management, and special dietary restrictions like diabetes diets.
In terms of activities, concierge services are available to assist residents in organizing their day-to-day tasks. Fitness programs are offered to promote physical well-being. Planned day trips and resident-run activities provide opportunities for social engagement and fun experiences. Scheduled daily activities ensure there is always something interesting happening within the community.
The Friendly Home - Rochester boasts its convenient location with several cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, hospitals nearby. This makes it easy for residents to access essential amenities and services in the surrounding area.
Overall, The Friendly Home - Rochester provides a comfortable and supportive environment for seniors in need of assistance with daily tasks while offering a variety of amenities and activities to enhance their quality of life.
The Friendly Home - Rochester is located at 3156 East Avenue, Rochester, NY 14618 in Monroe County, New York
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