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The Friendly Home - Rochester

The Friendly Home - Rochester is a nursing home community in Rochester, NY.

Information last verified:

3156 East Avenue, Rochester, NY 14618

For more information about senior living options: (866) 208-4318

4.2 from 43 reviews
5 stars
29
4 stars
4
3 stars
4
2 stars
2
1 stars
4

Seniors.FYI Elite Community Awards

Top 5% Senior Living Community in 2018Top 5% Senior Living Community in 2019

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Overall Review of The Friendly Home - Rochester

common 15 reviews mention this

Attentive, proactive nursing staff

Residents and clinicians consistently describe staff as attentive, proactive, and caring.

Multiple reviewers say staff are attentive and proactive, keeping families informed and responding to changing needs. Some accounts are strongly positive about kindness during serious illness and support during end-of-life moments, while others criticize neglect, theft, and disrespect toward residents. One reviewer also calls out a negative front-desk experience and describes being dismissed. Even with those concerns, several reviews describe day-to-day care as well managed and responsive in emergencies.

common 5 reviews mention this

Clean, well-maintained facility

Cleanliness and upkeep come up repeatedly in reviews.

Several reviewers mention that the building is clean and well maintained, including comments about an immaculate facility. An EMT who visited describes the facility as clean and that residents appeared well cared for. Another reviewer highlights the property as clean and secure, and a different review describes the facility as very nice with comfortable rooms. Overall, upkeep appears to be a consistent point of agreement.

caveat 3 reviews mention this

Memory care experience is mixed

Memory care reviews are sharply divided.

One reviewer describes a loved one living in the memory care unit and credits staff for proactive, attentive dementia-related support. At the same time, other reviewers raise severe concerns in the same context, including claims of neglect, theft, and disrespect toward patients with memory issues. A separate review is strongly negative as well. Taken together, the memory care experience is not consistently reported.

common 3 reviews mention this

Rehab and post-surgery support

Rehabilitation and post-surgical care are described positively.

Several reviewers discuss rehab experiences, including time spent recovering and references to a rehab area. One person describes progress after back surgery and says staff helped with therapy. Another review focuses on a rehab stay with patient, kind staff. For families looking for short-term recovery support, these accounts align around therapy being actively supported.

common 2 reviews mention this

Dining includes an eat-in area

Reviews mention an eat-in dining area.

At least two reviews point to dining experience through specific mentions like an eat-in area and delivering food to the community. While the comments are limited, they suggest residents and visitors interact with meals on-site rather than only relying on packaged food. This theme is smaller than staffing and cleanliness, but it still appears in multiple reviews.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.

Features

Housing

  • 204 resident community capacity 204 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing Facility

Amenities

  • Air-conditioning Air-conditioning
  • Beauty salon Beauty salon
  • Cable or satellite TV Cable or satellite TV
  • Computer center Computer center
  • Dining room Dining room
  • Fitness room Fitness room
  • Fully furnished Fully furnished
  • Gaming room Gaming room
  • Garden Garden
  • Housekeeping services Housekeeping services
  • Kitchenette Kitchenette
  • Move-in coordination Move-in coordination
  • Outdoor space Outdoor space
  • Private bathrooms Private bathrooms
  • Restaurant-style dining Restaurant-style dining
  • Small library Small library
  • Telephone Telephone
  • Wellness center Wellness center
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet available

Transportation

  • Greater Rochester International (7 miles away) Greater Rochester International (7 miles away)
  • Community operated transportation Community operated transportation
  • Transportation arrangement Transportation arrangement
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)
  • Transportation to doctors appointments Transportation to doctors appointments

Care Services

  • 12-16 hour nursing 12-16 hour nursing
  • 24-hour call system 24-hour call system
  • 24-hour supervision 24-hour supervision
  • Activities of daily living assistance Activities of daily living assistance
  • Assistance with bathing Assistance with bathing
  • Assistance with dressing Assistance with dressing
  • Assistance with transfers Assistance with transfers
  • Diabetes diet Diabetes diet
  • Meal preparation and service Meal preparation and service
  • Medication management Medication management
  • Mental wellness program Mental wellness program
  • Special dietary restrictions Special dietary restrictions

Dining

  • Diabetes diet Diabetes diet
  • Special dietary restrictions Special dietary restrictions

Activities

  • Community-sponsored activities Community-sponsored activities
  • Concierge services Concierge services
  • Fitness programs Fitness programs
  • Planned day trips Planned day trips
  • Resident-run activities Resident-run activities
  • Scheduled daily activities Scheduled daily activities

Nearby Places of Interest

Physicians

  • Lipson Cancer Center (0.5 miles)
  • Elmwood Medical Associates PC (0.6 miles)
  • Rochester Ambulatory Surgery Center (RASC) (0.9 miles)
  • American Academy of Pediatrics (1.4 miles)
  • Whelpley and Paul (1.6 miles)
  • Rashida Clarke, OD - Your Local Eye Doctor - Brighton (1.6 miles)
  • ExcelCare (1.7 miles)

Cafes

  • Tree Town Cafe (0.7 miles)
  • Neutral Ground Coffeehouse (2.7 miles)
  • New City Cafe (3.4 miles)
  • Locals Only (4 miles)
  • Ugly Duck Coffee (4.2 miles)

Transportation

  • Enterprise Rent-A-Car (1.1 miles)

Pharmacies

  • Top's Markets (1.5 miles)
  • Tops Pharmacy (1.5 miles)
  • Wegmans (1.7 miles)
  • Walgreens (1.7 miles)
  • CVS Pharmacy (1.8 miles)
  • CVS Pharmacy (2.1 miles)
  • Village Pharmacy (2.5 miles)

Restaurants

  • Adelita’s Mexican Cocina & Tequila (1.8 miles)
  • The Cheesecake Factory (1.9 miles)
  • Wendy's (1.9 miles)
  • Perlo's Restaurant (2 miles)
  • Balsam Bagels (2.1 miles)
  • McDonald's (2.1 miles)
  • Pittsford Pub (2.4 miles)

Parks

  • Edmund Lyon Park (2.4 miles)
  • Cobbs Hill Park (2.7 miles)
  • Tryon Park (2.7 miles)
  • French Road School Playground (2.9 miles)
  • Durand Eastman Beach (3.6 miles)
  • Perinton Park (3.9 miles)
  • Great Embankment Park (4.1 miles)

Places of Worship

  • Artisan Church (3.4 miles)

Hospitals

  • Strong Memorial Hospital (3.9 miles)
  • Highland Hospital (4.1 miles)
  • United Cerbral Palsey (4.2 miles)

Frequently Asked Questions

Where is The Friendly Home - Rochester?

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