Brighton Manor

Pros

• The staff members are described as nice and accommodating, showing kindness to the residents.
• The telephone message gives an impression of a calming and pleasant environment, akin to a spa.
• The second-floor staff is responsive and answers calls promptly.
• The company recently took over the facility, indicating potential for improvement in the future.
• Residents have the opportunity to socialize and connect with their families during visits.

Cons

• The facility is described as a dump and poorly maintained.
• The phone on the 3rd floor rarely gets answered, causing frustration for residents and their families.
• The food provided to residents is reported to be terrible.
• Resident rooms are overcrowded and lack proper organization, with laundry care being sloppy.
• There are safety concerns with broken heating units and poor maintenance of the walls.
• Call lights for assistance often go unanswered, leaving residents without help when needed.
• The cleanliness of the facility is questioned, with reports of food and even blood found in the hallways.
• Residents receive inadequate personal care, as evidenced by a lack of hair washing over months.
• There seems to be a high turnover rate among staff, indicating potential issues with employee satisfaction or management.

Review

A Disheartening Experience in Long Island’s Facilities: A Sister’s Point of View

In recent months, the conditions at a local facility on Long Island, now under new management, have come under scrutiny by families and residents alike. One particularly heartbreaking account comes from the sister of a resident on the third floor. Sharing her experiences, she paints a stark picture of a place that appears to have lost its essence; what could be a nurturing environment has devolved into disarray and neglect. Instead of offering comfort and care, it now resembles more of a "dump."

The disconnect between the facility's external presentation and internal reality is highlighted by an ironic touch: the on-hold recording that plays when calling the establishment sounds remarkably serene and welcoming, resembling that of a luxury spa. This sharp contrast raises concerns for family members trying to reach out for assistance or information regarding their loved ones. Specifically for this reviewer, efforts to contact her sister's unit on the third floor are met with silence, whereas they find some success with communication to the staff on the second floor. This inconsistent accessibility can cause anxiety to families eager for updates about their relatives’ well-being.

Moreover, the quality of life within these walls poses further distressing issues. The food served to residents has been described as subpar at best; such nourishment is crucial for maintaining health and dignity, yet it seems many are left unsatisfied or unwilling to eat what is provided. The reviewer reports that her sister’s living space feels overcrowded—an alarming notion for anyone residing in such a facility where comfort should be prioritized. Additionally, essential services like laundry appear almost haphazardly handled; clothes are reportedly tossed into closets without care or organization.

Physical conditions within individual rooms further exacerbate worries about safety and maintenance. The heating unit positioned by her sister’s window is not merely outdated but damaged—the bottom hanging loose presents potential hazards during colder months when proper temperature management becomes essential. Another troubling aspect includes shoddy maintenance practices noted within her room itself; as described by her sister, plastering behind the bed was performed sloppily at best—suggesting a lack of attention to detail that extends beyond aesthetics into residents' safety concerns.

The experience extends beyond mere inconveniences; serious issues arise around personal hygiene and responsiveness from staff concerning residents’ needs. The shared revelation that her sister hasn't had her hair washed in months highlights potential lapses in care routines critical for personal dignity and cleanliness—elements often taken for granted but foundational in making any resident feel valued as an individual rather than just another occupant among many.

While this account recognizes some positive aspects—the staff being described as generally nice—it cannot overshadow other alarming realities faced daily in this residence. High turnover rates among personnel may leave significant gaps in familiarity with residents' needs or continuity in care—a situation likely contributing to further frustrations both for those living there and their concerned family members watching from afar. Hallways marred by food remnants—which sometimes include disturbing traces like blood—only serve to underscore health risks rampant within these facilities while eroding trust between caregivers and families hoping for quality care.

Ultimately, while every institution faces challenges after changes in leadership or ownership, it's clear from this heartfelt account that immediate action must be considered if standards are ever expected to rise again here. For individuals like this reporter whose beloved family members reside there, nothing short of profound improvement will suffice—to restore faith not only in physical conditions but also provide assurance that genuine care is delivered effectively day after day.

Restaurants

• Balsam Bagels (0.4 miles)
• Wendy's (0.5 miles)
• Winfield Grill (0.7 miles)
• McDonald's (0.7 miles)
• Sager Beer Works (1.3 miles)
• McDonald's (1.3 miles)
• Chang Lung Chinese Restaurant (1.4 miles)

Pharmacies

• CVS Pharmacy (0.5 miles)
• CVS Pharmacy (1.6 miles)
• Walgreens (1.8 miles)
• CVS Pharmacy (1.9 miles)
• Top's Markets (2.6 miles)
• Tops Pharmacy (2.7 miles)
• Highland South Wedge Pharmacy (2.8 miles)

Parks

• Tryon Park (1.2 miles)
• Cobbs Hill Park (1.6 miles)
• Durand Eastman Beach (1.8 miles)
• Martin Luther King Jr Memorial Park at Manhattan Square (2.9 miles)
• Highland Park (3.4 miles)
• French Road School Playground (3.6 miles)

Physicians

• Culver Medical Group (1.4 miles)
• Urmc Labs (1.4 miles)
• Occupational Medicine Services (1.5 miles)
• American Academy of Pediatrics (2.2 miles)
• Lipson Cancer Center (2.2 miles)
• Elmwood Medical Associates PC (2.3 miles)
• Allergy & Rheumatology - Rochester/Alexander Park (2.5 miles)

Cafes

• Tree Town Cafe (1.6 miles)
• New City Cafe (1.6 miles)
• Locals Only (2.5 miles)
• Ugly Duck Coffee (2.7 miles)
• Java's Cafe (2.9 miles)
• Starbucks (3.7 miles)
• Starbucks (3.9 miles)

Hospitals

• Strong Memorial Hospital (2.3 miles)
• Highland Hospital (3.2 miles)

Places of Worship

• Artisan Church (2.6 miles)

Transportation

• Enterprise Rent-A-Car (2.8 miles)
• Amtrak (3.3 miles)