Beechwood Nursing Home

Pros

• The staff treated residents as family, bringing dignity and peace of mind to their loved ones.
• They learned residents' preferences and found comforting, personalized ways to care for them.
• The nurses and aides provided attentive, compassionate care that supported safety and joy.
• Beechwood is top notch and highly recommended by families.
• The rehab team was kind, skilled, and professional, helping residents regain mobility.
• The facility is clean, well-appointed, and comfortable, contributing to a positive experience.
• Hospice staff were genuinely caring, delivering positive experiences for families.

Cons

• A sister was left in her wet bed until 1:00 pm, never dressed or changed.
• Staff were described as short-staffed and using that as a continual excuse for neglect.
• The staff were seen as uncaring and disrespectful to residents and their families.
• The oxygen tank on the hospice unit was found empty, and relatives were told they were overreacting.
• Bathroom assistance was delayed because staff were on lunch breaks.
• Residents had to hold their bathroom needs because no one came to help.
• Call lights went unanswered for hours.
• The food was often terrible, mostly frozen and reheated, and sometimes prepared without gloves or hairnets.
• Management was described as uncaring and ineffective, with allegations of abuse.
• There were reports of unresponsive call bells and poor communication among staff.

Review

Beechwood Continuing Care Facility on Millersport Highway elicits a wide range of experiences from families who entrust their loved ones to its care. Across memory care, hospice, and rehab settings, the stories run the gamut from deeply grateful to profoundly frustrated. Some families describe moments of genuine kindness and dignity, while others recount troubling lapses that leave them wary about staffing, responsiveness, and communication. Taken together, the reviews sketch a place where exemplary acts of care can occur in one moment, and systemic gaps can show up the next.

Several perspectives celebrate the personal touch and compassionate presence of the staff. In memory care, one family recalls being treated "not just as residents but as family," with staff who learned a loved one's favorite songs, used humor to ease difficult days, and consistently offered patient, gentle care. The same thread of gratitude appears in hospice stories, where caregivers are credited with preserving safety, comfort, and dignity during challenging final months. A particularly touching account describes a mother who could take a few assisted steps thanks to dedicated physical therapy, and another family member who, a year later, found joy in celebrating a 95th birthday, grateful that Beechwood was chosen for that milestone. In the Wells unit, a different family member with Guillain-Barr? syndrome highlights an "excellent staff" and an overall positive experience, one that makes them confident they would bring a loved one there again. Some reviews also note a generally clean, comfortable atmosphere and staff who are caring, supportive, and professional in a way that families appreciate when their loved ones are recovering or staying long-term.

But alongside the praise, there are substantial and repeated concerns expressed by other families. A number of reviewers describe conditions they deem unacceptable or unsafe, pointing to chronic staffing shortages that they feel directly impact care quality. One reviewer recounts a sister who was left in wet clothing for many hours, with a sense that staff were short-staffed and unresponsive. Others describe call lights that go unanswered for extended periods, delays in assistance to use the bathroom, and a perception that staff treat residents as a bother rather than as people who deserve timely help. There are accounts of residents sitting in their own mess, or being left waiting long enough to cause distress, and a consistent thread about poor communication between staff members and families, with messages not returned or followed up consistently.

Food and basic care also surface in several reviews as points of contention. A few reviewers describe meals that are "terrible" or mostly frozen and reheated, prepared without gloves or hairnets, and served without adequate attention to cleanliness or dietary needs. One account from a hospital-rehab perspective paints a picture of rough handling by staff during transfers and a lack of basic daily tasks such as teeth-brushing, further amplifying concerns about dignity and respect in care delivery. In addition, there are darker notes about management and supervisory issues, including a claim of wrongful termination tied to an employee who had been helping others in the unit, and harsh language directed at management from another reviewer who alleges abuse and retaliation. These comments contribute to a broader impression of fractured trust between some families and the facility's leadership.

There are also stories that concentrate on specific, alarming incidents that families describe as negligent or dangerous. Some reviewers recount oxygen tanks being left empty or nearly empty and staff minimizing the seriousness by labeling the situation as a routine possibility. Others describe urgent bathroom needs going unmet because staff were reportedly on breaks or unavailable, and a grandchild or family member witnessing a bell that did not work in a particular room - only to be told later that the problem was known and unaddressed. In one particularly vivid account, a family member observed a patient attempting to ring a call bell repeatedly but waiting excessively before help arrived, and then hearing staff claim the bell in that room didn't work. Such episodes, when recounted, reinforce a perception among some families that safety and responsiveness are not consistently reliable.

Despite the tumult of these divergent experiences, there are also balanced voices that acknowledge positive elements alongside challenges. A few reviews highlight moments when staff were genuinely caring and professional - where call bells were promptly answered, where the environment felt clean and comfortable, and where the overall experience was "very satisfactory" or "top notch" in certain units. Some families express gratitude for hospice caregivers who were especially attentive and kind, and for clinicians who contributed to meaningful improvements in function and quality of life. In a few instances, even amid broader concerns, reviewers note individuals within the front desk or service areas who provided compassionate, competent support, suggesting that quality of care can be uneven across departments and shifts.

For those considering Beechwood, the collection of experiences presents a nuanced picture. The facility clearly has moments of exceptional, person-centered care that bring dignity, relief, and joy to residents and families alike. It also appears to struggle with staffing consistency, timely communication, and the reliability of certain daily care tasks. Prospective families may wish to inquire about staffing patterns, nurse-to-patient ratios, and the facility's procedures for addressing urgent needs, as well as reviewing recent feedback from multiple units - memory care, hospice, and rehab - to understand where care excels and where improvements may be needed. Overall, Beechwood is a place where love and care have clearly been felt deeply by some families, even as others confront difficult experiences that highlight systemic gaps.

This part of Rochester, New York, offers a variety of amenities that may appeal to seniors looking for a convenient and comfortable living environment. With several medical facilities such as Culver Medical Group, Urmc Labs, and Occupational Medicine Services nearby, access to quality healthcare is easily accessible. In terms of dining options, there are a range of restaurants including Chang Lung Chinese Restaurant and Winfield Grill within close proximity. Additionally, there are cafes like New City Cafe and Ugly Duck Coffee for socializing or enjoying a quiet beverage. The area also boasts several parks such as Durand Eastman Beach and Cobbs Hill Park for outdoor activities and relaxation. With pharmacies like Walgreens and CVS Pharmacy nearby and hospitals like Strong Memorial Hospital in close proximity, residents can feel confident in their healthcare needs being met. Overall, this part of Rochester provides a mix of essential services and recreational opportunities for seniors looking to settle in a well-rounded community.

Physicians

• Culver Medical Group (0.1 miles)
• Urmc Labs (0.1 miles)
• Occupational Medicine Services (0.7 miles)
• Allergy & Rheumatology - Rochester/Alexander Park (1.8 miles)
• Imaging Center - Alexander Park (1.8 miles)
• Imaging Center - Northern Heights (2.2 miles)
• Rochester Heart Institute (2.4 miles)

Restaurants

• McDonald's (0.1 miles)
• Chang Lung Chinese Restaurant (0.2 miles)
• Johnny's Irish Pub (0.7 miles)
• Hot Shots Indoor Beach Volleyball Club (0.7 miles)
• Sager Beer Works (0.8 miles)
• Winfield Grill (0.8 miles)
• Balsam Bagels (0.9 miles)

Cafes

• New City Cafe (0.3 miles)
• Locals Only (1.6 miles)
• Ugly Duck Coffee (1.7 miles)
• Java's Cafe (1.9 miles)
• Tree Town Cafe (2.8 miles)
• Starbucks (3 miles)
• 1872 Cafe (3.1 miles)

Parks

• Durand Eastman Beach (0.5 miles)
• Tryon Park (1.3 miles)
• Cobbs Hill Park (1.5 miles)
• Martin Luther King Jr Memorial Park at Manhattan Square (2 miles)
• Highland Park (3 miles)
• Seneca Park (3.6 miles)

Pharmacies

• Walgreens (0.8 miles)
• CVS Pharmacy (1 miles)
• CVS Pharmacy (1.1 miles)
• Rite Aid (2 miles)
• Highland South Wedge Pharmacy (2.2 miles)
• CVS Pharmacy (2.6 miles)
• Highland Hospital Pharmacy (2.7 miles)

Hospitals

• Strong Memorial Hospital (1.3 miles)
• Highland Hospital (2.8 miles)

Transportation

• Amtrak (2.2 miles)

Places of Worship

• Artisan Church (2.3 miles)