Beechwood Nursing Home in Rochester, NY

Pros

• The staff treated her not just as a resident, but as family, with patience, compassion, and skill.
• They brought dignity to her final months and gave the family peace of mind.
• The nurses and aides genuinely care about the patients and their families.
• The facility is clean, well-appointed, and comforting.
• The memory care and rehab teams know residents well and tailor care to individual needs.
• The rehab unit was wonderful, and Beechwood is described as top notch.
• The grounds are outstanding, with opportunities for long walks.
• Hospice staff are angels on earth, attentive and supportive.
• Chris is praised as the best employee ever.

Cons

• Her sister was left wet in bed for hours and not dressed or changed, which was unacceptable.
• The staff were short-staffed, indifferent, and failed to treat patients with dignity.
• The oxygen tank was found empty and staff told relatives they were overreacting.
• Food was served frozen or terrible and often prepared without gloves or hairnets.
• Residents were left sitting in their own mess or had bathroom needs ignored for long periods.
• There were reports of rude treatment by aides and neglect, including call lights ignored for hours.

Review

Beechwood Continuing Care in Rochester is best suited for families that prioritize memory-care warmth and rehabilitation potential, where a resident can be treated with dignity in a compassionate environment and where end-of-life support has been meaningful. The memory-care unit, in particular, earns strong marks for staff who know residents’ preferences, bring small joys to difficult days, and sustain a sense of family. When recovery, therapy, or hospice needs arise, the facility shows capacity for skilled intervention, and the overall atmosphere can feel like a stable, home-like setting rather than a cold clinical space. For families seeking a place that can blend comfort with targeted rehabilitation and end-of-life care, Beechwood offers genuine strengths to lean on.

Those who should consider alternatives are families that require consistently reliable staffing, rapid call-light responses, and unwavering daily oversight. A significant portion of the reviews highlights short-staffing as a recurring challenge, with multiple accounts of delayed assistance, neglected hygiene, and poor communication. Some families describe rude or disengaged staff, unsettled patients, and administration that struggles to reply promptly. For relatives who cannot tolerate repeated concerns about basic needs, hydration, or timely bathroom assistance, more consistently staffed facilities with transparent leadership may be a wiser match. In short, Beechwood’s strengths do not erase the real risk of fluctuating daily care.

The positive elements, the well-trained memory-care team, the compassionate hospice nurses, and the potential for meaningful rehabilitation, offset several of the most concerning drawbacks when the unit operates smoothly. Reviews praise staff who provide gentle, patient care, make residents feel seen, and support families during crises. The rehab experiences, including effective physical therapy and recovery moments, demonstrate that residents can progress and regain function when attention is steady. The facility’s cleanliness and the beauty of the grounds also contribute to a sense of well-being, helping residents with mood and engagement. These pros create a credible case for choosing Beechwood when there is strong caregiver continuity and proactive family involvement.

Nevertheless, the downsides are substantive enough to influence the decision decisively. Repeated complaints about unattended call bells, extended waits for basic help, and documented lapses in daily hygiene indicate real gaps in everyday safety and comfort. The most troubling narratives involve oxygen management, bed- or bathroom-related delays, and alleged administrative defensiveness or miscommunication when concerns are raised. Instances of perceived or reported mistreatment, inconsistent food quality, and a few strongly negative experiences about leadership leave little room for gloss. These factors mean Beechwood can be a good choice in the right unit and with vigilant oversight, but it is not a universally reliable option.

For families evaluating Beechwood, several practical steps turn candid reviews into a workable plan. Prioritize a direct tour of the memory-care and rehab units, focusing on how staff respond to call lights and how aides assist with mobility and personal care. Inquire about staffing ratios, shift changes, and the facility’s process for incident reporting and follow-through. Ask to speak with current residents’ families and, if possible, visit during different times of day to observe routines and communication patterns. Review menus for freshness and dietary accommodations, and request a demonstration of how medical equipment, oxygen, alarms, and emergency signaling, is managed. These conversations reveal whether the environment can deliver steady care or merely sporadic bursts of attentiveness.

Bottom line: Beechwood can be an excellent fit for families prioritizing memory care and rehabilitative potential, especially when staffing levels are reliable and oversight is strong. It is not the obvious choice for those who require unwavering, always-on care and consistently responsive front-line staff, given the mixed experiences documented by many families. If choosing Beechwood, approach with active involvement, regular visits, clear communication with unit leadership, and explicit expectations about call-light response, hygiene, and meal service. For families where dependable daily care and transparent governance are non-negotiable, exploring alternative facilities with stronger staffing stability may deliver peace of mind more reliably; for those who value individualized memory-care attention and the possibility of positive rehab and hospice moments, Beechwood remains a credible option worth pursuing with a vigilant, engaged approach.

This part of Rochester, New York, offers a variety of amenities that may appeal to seniors looking for a convenient and comfortable living environment. With several medical facilities such as Culver Medical Group, Urmc Labs, and Occupational Medicine Services nearby, access to quality healthcare is easily accessible. In terms of dining options, there are a range of restaurants including Chang Lung Chinese Restaurant and Winfield Grill within close proximity. Additionally, there are cafes like New City Cafe and Ugly Duck Coffee for socializing or enjoying a quiet beverage. The area also boasts several parks such as Durand Eastman Beach and Cobbs Hill Park for outdoor activities and relaxation. With pharmacies like Walgreens and CVS Pharmacy nearby and hospitals like Strong Memorial Hospital in close proximity, residents can feel confident in their healthcare needs being met. Overall, this part of Rochester provides a mix of essential services and recreational opportunities for seniors looking to settle in a well-rounded community.

Physicians

• Culver Medical Group (0.1 miles)
• Urmc Labs (0.1 miles)
• Occupational Medicine Services (0.7 miles)
• Allergy & Rheumatology - Rochester/Alexander Park (1.8 miles)
• Imaging Center - Alexander Park (1.8 miles)
• Imaging Center - Northern Heights (2.2 miles)
• Rochester Heart Institute (2.4 miles)

Restaurants

• McDonald's (0.1 miles)
• Chang Lung Chinese Restaurant (0.2 miles)
• Johnny's Irish Pub (0.7 miles)
• Hot Shots Indoor Beach Volleyball Club (0.7 miles)
• Sager Beer Works (0.8 miles)
• Winfield Grill (0.8 miles)
• Balsam Bagels (0.9 miles)

Cafes

• New City Cafe (0.3 miles)
• Locals Only (1.6 miles)
• Ugly Duck Coffee (1.7 miles)
• Java's Cafe (1.9 miles)
• Tree Town Cafe (2.8 miles)
• Starbucks (3 miles)
• 1872 Cafe (3.1 miles)

Parks

• Durand Eastman Beach (0.5 miles)
• Tryon Park (1.3 miles)
• Cobbs Hill Park (1.5 miles)
• Martin Luther King Jr Memorial Park at Manhattan Square (2 miles)
• Highland Park (3 miles)
• Seneca Park (3.6 miles)

Pharmacies

• Walgreens (0.8 miles)
• CVS Pharmacy (1 miles)
• CVS Pharmacy (1.1 miles)
• Rite Aid (2 miles)
• Highland South Wedge Pharmacy (2.2 miles)
• CVS Pharmacy (2.6 miles)
• Highland Hospital Pharmacy (2.7 miles)

Hospitals

• Strong Memorial Hospital (1.3 miles)
• Highland Hospital (2.8 miles)

Transportation

• Amtrak (2.2 miles)

Places of Worship

• Artisan Church (2.3 miles)