The Renaissance

Pros

• Elise has been great from the start.
• Celines makes moving in easy and smooth for residents.
• Julie has been nothing but fantastic.
• The maintenance team responds quickly and takes care of issues promptly.
• The amenities are great, and the apartments are very spacious and beautiful.
• Olivia and Stephanie are consistently helpful and caring for residents.
• Miguel is courteous, punctual, and keeps appointments.

Cons

• The management is a mess and was a no?show to all scheduled walkthroughs.
• After moving out, they billed former tenants for rent and refused to return the security deposit, even after proof of payment, and placed the bill in collections illegally.
• Hallways constantly smell like rotting garbage due to overflow and infrequent garbage day.
• Parking lines were not painted for over a year, leading to parking wherever residents wanted.
• The HVAC system does not allow proper temperature control and humidity remains high, requiring a dehumidifier.
• Hot water goes out every other week and the building is old with mold in many corners.
• Management is not responsive after move-in; construction happens with little warning and onsite workers are messy and rude.

Review

The venue has drawn a wide spectrum of experiences from its residents. On one hand, a stark opening complaint points to serious maintenance shortcomings and an odor problem, with a commenter describing "lots of animal urine in the hallway carpets" and noting that maintenance "does not do their job." That strong concern sets a backdrop for what many tenants describe as a mixed reality: some days brightened by responsive staff and well-run amenities, and other days shadowed by construction noise, inconsistent upkeep, and frustrating management gaps. The variety of voices that follow shows there isn't a single, uniform experience at The Venue, but rather a patchwork of moments shaped by who you interact with and when.

Among the most consistently praised aspects are the people running the place. Tenants repeatedly commend Elise for providing a warm, informative tour and for being "helpful and friendly," with quick responses that helped one resident make their decision. The new management - Julie in particular - receives high praise for responsiveness and for making tangible improvements in a short span. Several reviews credit Julie with addressing issues promptly and initiating positive changes across the building, contributing to a sense of progress and reassurance. The staff who work directly with new tenants, such as Celines, earn enthusiastic mentions for making the move-in process easy and smooth, often with nearly instantaneous responses and proactive communication that reduces stress during relocation.

The maintenance team also features prominently in the favorable notes. Residents frequently highlight Miguel and James as professional, courteous, and efficient, solving problems quickly and keeping appointments on time. One account describes a "blind fall" repair that was completed in about 20 minutes after an online request, illustrating the kind of timely service that leaves residents feeling well taken care of. Olivia and Stephanie pop up as dependable fixtures in the management ecosystem, with Olivia singled out for going above and beyond in helping residents navigate their needs, showing not only technical competence but a genuine commitment to resident satisfaction. In several testimonials, the maintenance crew is portrayed as capable problem-solvers who manage multiple buildings with a consistent level of care, contributing to a generally positive sense of community and reliability.

Beyond individual staff, residents frequently echo appreciation for the amenities and the sense of community that The Venue offers. The complex is described as having spacious, well-appointed apartments and a suite of attractive features - pool, fitness center, and modern conveniences - that enhance daily living. The sense of community is repeatedly highlighted: residents say they feel safe walking their dogs at night, enjoy a stable living environment, and value the ongoing improvements brought by management teams. For some, this combination of solid amenities and accessible, responsive staff creates a compelling argument to stay long-term, with specific praise directed at the blend of resident-focused service and well-maintained facilities.

However, the narrative is not without its counterpoints. A number of residents describe a reality of ongoing construction that feels invasive and poorly communicated. Several accounts characterize the site as a "construction zone" with frequent hammering and jackhammering and a lack of advance warning about noisy work. In these cases, work disrupts remote work, online study, or simply the habit of quiet living, and the perceived lack of proactive communication about schedules compounds the frustration. The HVAC system emerges as another recurring point of contention: one tenant explains that temperature control is limited to turning the heat up or off, with humid summers that require a dehumidifier because the building does not strip moisture effectively. Such environmental concerns highlight the contrast between the desire for modern comfort and the realities of a building that has some age and ongoing renovations.

Parking and property upkeep also receive mixed reviews. Parking is described as difficult at times, with reports that resident-only zones aren't consistently enforced and that the visitor/resident side often fills up. A broader set of complaints paints a grimmer picture of the property's upkeep: some reviewers recount hot water outages, extensive mold in certain corners, and a sense that the building's infrastructure has not kept pace with the needs of a modern, comfortable home. There are also concerns about the overall management style and responsiveness, with some residents characterizing management as disorganized or slow to respond. A particularly harsh post recounts a dispute over a security deposit that escalated to collections and small-claims court; the implications of that experience have left some tenants wary about the financial side of the rental experience.

In contrast, other long-term residents frame the same property in a much more favorable light, especially when paired with the newer leadership and the visible efforts of the maintenance team. Some tenants insist that the new managers and maintenance staff are approachable, communicative, and genuinely invested in improving life at The Venue. They describe a sense of belonging after many years living in the complex, noting that the location and apartment sizes remain strong selling points. Several even push back at the negative depictions found elsewhere, arguing that the more senior residents have observed tangible improvements and that the culture of the building has shifted in a positive direction with the new team in place.

Taken together, the collective picture of The Venue is one of a property with undeniable strengths - spacious units, appealing amenities, and a staff that can be exceptionally responsive and friendly - while still contending with serious challenges. The most hopeful narratives celebrate the ongoing work of Julie, Elise, Olivia, Stephanie, and the maintenance crew (Miguel and James), whose efforts are repeatedly linked to smoother moves, quicker repairs, and a stronger sense of community. The more cautionary voices remind potential residents that, despite improvements, issues such as noise from renovations, environmental controls, parking, and inconsistent communication persist in ways that can significantly affect day-to-day living. For anyone considering The Venue, the takeaway is clear: you are likely to encounter a mix of excellent, supportive service and genuine maintenance attention on the one hand, and ongoing operational frustrations on the other. The decision may hinge on how much weight you place on staff responsiveness and community feel versus the realities of construction, climate control, and the management processes in place at the moment you move in.

This part of Rochester, New York, offers a convenient and vibrant community with a variety of amenities nearby. With several restaurants, cafes, pharmacies, and physicians within a short distance, residents have easy access to essential services and dining options. The area also boasts several parks, providing opportunities for outdoor recreation and relaxation. Additionally, transportation options such as car rentals and the Amtrak station are easily accessible for those looking to explore beyond the immediate area. Nearby places of worship offer spiritual support for those seeking a community connection. Hospitals like Strong Memorial Hospital and Highland Hospital ensure quality healthcare is readily available. Overall, this neighborhood provides a well-rounded living environment with plenty of resources for seniors to enjoy a comfortable and fulfilling lifestyle.

Restaurants

• Wendy's (1 miles)
• Balsam Bagels (1.1 miles)
• McDonald's (1.2 miles)
• Winfield Grill (1.5 miles)
• Sager Beer Works (1.8 miles)
• Village Bakery & Cafe (1.9 miles)
• Hot Shots Indoor Beach Volleyball Club (2 miles)

Cafes

• Tree Town Cafe (1 miles)
• New City Cafe (2.4 miles)
• Locals Only (3 miles)
• Ugly Duck Coffee (3.2 miles)
• Java's Cafe (3.4 miles)
• Neutral Ground Coffeehouse (3.6 miles)

Pharmacies

• CVS Pharmacy (1.1 miles)
• CVS Pharmacy (1.5 miles)
• CVS Pharmacy (2.1 miles)
• Top's Markets (2.1 miles)
• Tops Pharmacy (2.2 miles)
• Wegmans (2.2 miles)
• Walgreens (2.4 miles)

Physicians

• Lipson Cancer Center (1.5 miles)
• American Academy of Pediatrics (1.5 miles)
• Elmwood Medical Associates PC (1.6 miles)
• Whelpley and Paul (1.9 miles)
• Rochester Ambulatory Surgery Center (RASC) (1.9 miles)
• Rashida Clarke, OD - Your Local Eye Doctor - Brighton (1.9 miles)
• Occupational Medicine Services (2.1 miles)

Parks

• Cobbs Hill Park (1.8 miles)
• Tryon Park (1.9 miles)
• Durand Eastman Beach (2.6 miles)
• French Road School Playground (3 miles)
• Martin Luther King Jr Memorial Park at Manhattan Square (3.4 miles)
• Edmund Lyon Park (3.4 miles)
• Highland Park (3.5 miles)

Transportation

• Enterprise Rent-A-Car (2 miles)
• Amtrak (3.9 miles)

Places of Worship

• Artisan Church (2.7 miles)

Hospitals

• Strong Memorial Hospital (2.9 miles)
• Highland Hospital (3.4 miles)
• URMC Sawgrass Surgical Center (3.9 miles)