Heather Heights Of Pittsford

Pros

• The facility is clean and well-maintained, creating a welcoming atmosphere for residents.
• Staff members are friendly and engaged, providing warm and compassionate care to residents.
• The community offers a variety of activities and entertainment options, such as concerts and church services.
• Residents have the opportunity to personalize their space with memory cabinets, showcasing their personal items.
• Communication with families is excellent, ensuring that there are no surprises regarding their loved ones' care.
• Positive feedback was given about the quality of care during transitions, particularly in hospice situations.
• The facility has good proximity to family members, making visits convenient.
• Residents can enjoy outdoor spaces and activities like balloon exercises and ice cream socials, enhancing their quality of life.

Cons

• Staff Accountability: The staff are not held accountable for doing their jobs properly and are often rude, showing a lack of willingness to assist residents with their needs.
• Food Quality: The food is poorly described as chewy, covered in gravy, and hardly fresh, contradicting claims of being delicious and fresh.
• Inconsistent Care: The aides expressed frustration with residents as their physical health declined, leading to inconsistencies in care due to high turnover rates.
• Lack of Mental Health Support: The facility did not adequately address the mental health needs of residents, resulting in a traumatic adjustment experience.
• Limited Programs and Activities: There is a need for more programs allowing residents to get out and engage with the community, especially after COVID restrictions have been lifted.
• Deep Cleaning Concerns: Rooms are only deep cleaned every two weeks, which raises concerns about cleanliness standards.
• High Costs vs. Care Quality: Despite being very expensive, the quality of care does not meet expectations for the costs involved.
• Unpleasant Smells in Memory Care Unit: There was a less pleasant smell noted in the memory care unit, contributing to an overall negative impression of that area.
• Unfriendly Staff Experience: Some reviews indicated that the overall demeanor of staff appeared lazy or unkind towards residents.
• Hospitalization from Falls: Inconsistent staffing led to unfamiliarity with resident needs, culminating in a fall that resulted in hospitalization and subsequent skilled nursing care.

Review

Heather Heights of Pittsford has garnered a mix of opinions from families and residents alike, offering both commendations and criticisms focused on the care, environment, and services provided. Many reviewers expressed gratitude for the facility's staff and their compassionate care, particularly during difficult transitions like moving residents into assisted living or providing end-of-life support. One family noted how well their loved one was cared for, especially at the end stages of life when transitioning to hospice care; they described a warm and welcoming atmosphere that made a challenging process much easier. Similarly, another reviewer found Heather Heights to be an excellent choice for those requiring more than standard assisted living without delving into memory care.

The facility’s location also received accolades, with its proximity to family members being a significant factor in the decision-making process for many families. Several reviews highlighted Heather Heights' clean facilities and cheerful environment, noting that residents appeared happy and engaged. The institution offers various activities such as church services, concerts, and even unique features like a "memory cabinet" where residents can display personal items that reflect their lives. However, despite these positive attributes, some reviewers pointed out areas needing improvement.

One common concern addressed by multiple reviewers was the need for more programs enabling residents to engage outside the community. With COVID-19 restrictions now lifted, many families hoped that Heather Heights would expand opportunities for outdoor activities or outings—critical aspects in promoting overall resident well-being. Additionally, while meals were deemed generally satisfactory by some families, complaints about meal quality were not uncommon; issues surrounding temperature during service and limited fresh produce options were frequently mentioned.

Communication received high marks across various reviews; families felt kept in the loop regarding their loved ones' situations without unexpected surprises. Despite this commitment to transparency from management, concerns about staff turnover arose. Some reviewers observed higher turnover compared to previous facilities where family members had lived—leading to inconsistency in care standards as new aides may not be familiar with individual resident needs.

While many praised administrative competence regarding move-in processes and general operations within Heather Heights’ community framework—including their hygiene standards—the sentiment around staff attitudes was divided. Some caregivers were described positively as engaging and friendly; however, others reported experiences where staff seemed dismissive or overwhelmed by workloads leading to less-than-ideal interactions with residents. In particular instances of frustration from aides toward declining residents surfaced points concerning worker accountability and morale amidst staffing challenges.

Ultimately, while Heather Heights presents itself as an attractive option in many respects—cleanliness of facilities being consistently noted along with engaged activity calendars—not all experiences have been uniformly favorable during times of heightened need or transition into higher levels of care. Families are encouraged to assess individual circumstances carefully; discovering whether this community aligns sufficiently with specific health requirements is crucial before making any decisions about placement there—a description highlighting both its strengths as well as aspects warranting scrutiny before entrusting loved ones’ day-to-day lives entirely into its hands.

This part of Pittsford, New York, offers a convenient and accessible location for senior living with a range of amenities nearby. There are several physicians' offices and pharmacies within a short distance for easy access to healthcare services. Additionally, there are various dining options including Aladdin's Natural Eatery and The Cheesecake Factory, as well as cafes such as Neutral Ground Coffeehouse. Residents can enjoy outdoor activities at nearby parks like French Road School Playground and Great Embankment Park. For transportation needs, Enterprise Rent-A-Car is available in the area. In case of emergencies, hospitals like United Cerbral Palsey and URMC Sawgrass Surgical Center are conveniently located. Places of worship like Artisan Church are also accessible for spiritual wellbeing. Overall, this neighborhood provides a comfortable and well-connected environment for seniors looking to settle in Pittsford.

Physicians

• Pittsford Internal Medicine (0.6 miles)
• Rochester Regional Health Gastroenterology - Pittsford (0.9 miles)
• ExcelCare (1 miles)
• Rashida Clarke, OD - Your Local Eye Doctor - Brighton (1.9 miles)
• Whelpley and Paul (1.9 miles)
• American Academy of Pediatrics (2.2 miles)
• Rochester Ambulatory Surgery Center (RASC) (2.5 miles)

Pharmacies

• Village Pharmacy (0.8 miles)
• Wegmans (1.4 miles)
• Wegmans (2.6 miles)
• CVS Pharmacy (2.9 miles)
• Top's Markets (3.6 miles)
• Tops Pharmacy (3.6 miles)
• CVS Pharmacy (3.6 miles)

Restaurants

• Aladdin's Natural Eatery (0.9 miles)
• Pittsford Pub (1 miles)
• The Cheesecake Factory (1 miles)
• Adelita’s Mexican Cocina & Tequila (1.2 miles)
• Wendy's (2.6 miles)
• Perlo's Restaurant (3 miles)
• Seven Story Brewing (3.1 miles)

Cafes

• Neutral Ground Coffeehouse (1 miles)
• Tree Town Cafe (3.4 miles)
• Starbucks (4.8 miles)

Parks

• French Road School Playground (2 miles)
• Great Embankment Park (2.3 miles)
• Edmund Lyon Park (2.7 miles)
• Perinton Park (3.9 miles)
• Cobbs Hill Park (4.3 miles)
• Mendon Ponds Park (4.8 miles)
• Veterans Memorial Park (4.9 miles)

Transportation

• Enterprise Rent-A-Car (2.6 miles)

Hospitals

• United Cerbral Palsey (2.6 miles)
• URMC Sawgrass Surgical Center (4.3 miles)

Places of Worship

• Artisan Church (4.4 miles)