The Highlands at Pittsford

Pros

• The staff at Highlands at Pittsford are always kind and compassionate toward each resident, creating a warm and welcoming environment.
• The facility is beautifully laid out, with clean and cozy apartments that many visitors find appealing.
• Residents appreciate the variety of activities offered, including arts and crafts, gardening opportunities, and a busy schedule of events.
• The dining options are commendable, with chefs providing delicious and healthy meals that exceed typical expectations for assisted living food.
• Many residents enjoy the lovely grounds, which include walking trails and beautiful gardens that enhance the overall experience.
• The knowledgeable and hospitable staff members make tours enjoyable, leaving a positive impression on prospective residents and their families.

Cons

• The facility suffers from chronic short staffing and high turnover rates, leading to inadequate resident care.
• Communication between social work, directors, and staff is severely lacking, resulting in confusion and inefficiency.
• Staff members do not take responsibility for their actions, contributing to a frustrating environment for both residents and families.
• Safety concerns arise from having only three staff members on duty during weekend shifts while caring for 39 residents.
• Residents receive minimal personal care; for instance, a loved one might only get a five-minute shower each week without constant oversight.
• Although the rehabilitation service was satisfactory, response times to call buttons were unacceptably long due to insufficient staffing.
• Despite its attractive appearance, Highlands at Pittsford does not adequately accommodate some residents' specific needs or issues.

Review

The reviews of assisted living facilities, particularly focusing on Highlands at Pittsford and Heathwood in Penfield, offer a mixed but generally positive picture of their environments and services. Many reviewers noted the beauty and cleanliness of the facilities, highlighting aspects such as well-kept grounds, cozy apartments, and clean communal areas. The aesthetic appeal of Highlands at Pittsford was repeatedly mentioned; its lovely layout, impressive amenities, including exercise rooms and community spaces, certainly caught the attention of families looking for suitable places for their loved ones. Residents appreciated the availability of various activities organized within the communities, ranging from arts and crafts to outings that foster engagement among residents.

One common theme across the reviews is the quality of staffing at these facilities. While many visitors expressed satisfaction with individual staff members who were friendly, attentive, and knowledgeable during tours or visits, concerns about overall staff shortages and high turnover rates emerged prominently in some reviews. A few narratives indicated frustration with communication breakdowns among staff members—including social workers and directors—that could complicate care provision for residents. Moreover, alarming accounts were made regarding safety issues related to low staffing levels during critical shifts—one reviewer cited a concerning ratio of just three staff members overseeing 39 residents on weekends—which raised legitimate worries about resident safety.

The discrepancies in experiences with care standards appear to vary significantly based on specific situations or departments within these facilities. While some reviewers lauded Highlands for its excellent rehabilitation services after their loved ones experienced health setbacks—highlighting good hygiene practices and effective medical response—the same individuals reported delays when using call buttons for assistance in assisted living contexts. This indicates that while rehabilitation services may meet patient needs adequately at certain times, there is potential inconsistency when evaluating day-to-day caregiving capacities in standard assisted living settings.

In terms of pricing flexibility and affordability, both Highland's offerings have garnered attention—yet they are also seen as potentially costly depending on level-of-care requirements associated with resident needs. Reviewers contrasted Highland's pricing structure favorably against other communities' higher fees by noting that no additional charge is applied for varying levels of care despite being informed they would be paying more initially if there had been availability for larger accommodations. For families balancing budgetary constraints while seeking premium care options for elderly relatives or friends this factor remains critical.

Conversely, feedback surrounding Heathwood in Penfield reflected enthusiasm about its plethora of amenities—from home theaters to transportation services offering trips outside the facility—which could enhance residents' lifestyle enjoyment beyond daily routines confined within building walls. Although one reviewer suggested putting their loved one there given favorable impressions gathered from visits alongside enthusiastic resident feedback despite notably higher service fees disclosed ($7k/month), they recognized that affordability remains an essential consideration when making final decisions about suitable placements.

Ultimately, summarizing these diverse points reveals a landscape where particular communities stand out for their natural beauty and enticing facilities but simultaneously face persistent challenges around staffing adequacy and service consistency. Families navigating unpleasant choices during vulnerable times deserve thorough information backgrounded by real experiences—a necessity further amplified through honest reflections shared by those connected with each establishment’s environment directly while considering placing someone into assisted living care systems like those found at Highlands at Pittsford or Heathwood in Penfield.

Located in the picturesque town of Pittsford, New York, this neighborhood offers a range of amenities and conveniences that cater to the needs of seniors. With several cafes, restaurants, and pharmacies within close proximity, residents can easily access a variety of dining options and essential services. The abundance of parks in the area provides opportunities for leisurely strolls or outdoor activities. Additionally, there are multiple healthcare facilities nearby, including physicians' offices and a hospital for any medical needs. Transportation services such as Enterprise Rent-A-Car are also available for easy travel around the area. Overall, this part of Pittsford offers a comfortable and convenient setting for seniors looking to enjoy their retirement years in a vibrant community.

Cafes

• Neutral Ground Coffeehouse (0.7 miles)
• Starbucks (3.1 miles)
• Tree Town Cafe (3.6 miles)

Restaurants

• Aladdin's Natural Eatery (0.9 miles)
• Pittsford Pub (0.9 miles)
• Seven Story Brewing (1.9 miles)
• Perlo's Restaurant (2.3 miles)
• The Cheesecake Factory (2.3 miles)
• Adelita’s Mexican Cocina & Tequila (2.5 miles)
• Original Steve's Diner (2.6 miles)

Parks

• Great Embankment Park (0.9 miles)
• Edmund Lyon Park (1.7 miles)
• Perinton Park (2.3 miles)
• French Road School Playground (3.7 miles)
• Fellows Road Park (4 miles)
• Cobbs Hill Park (5.4 miles)
• Mendon Ponds Park (5.5 miles)

Pharmacies

• Village Pharmacy (1 miles)
• Wegmans (1.3 miles)
• CVS Pharmacy (2.1 miles)
• Wegmans (2.7 miles)
• Wegmans (2.8 miles)
• Walgreens (3 miles)
• Walgreens (3.2 miles)

Physicians

• Pittsford Internal Medicine (1.2 miles)
• Clinical Renal Group (1.6 miles)
• Reed Eye Associates (2.2 miles)
• Pediatrics (2.2 miles)
• ExcelCare (2.2 miles)
• Lifetime Medical (2.3 miles)
• Rochester Ambulatory Surgery Center (RASC) (2.4 miles)

Transportation

• Enterprise Rent-A-Car (2.4 miles)

Hospitals

• United Cerbral Palsey (4.3 miles)

Theaters

• Regal Cinemas Eastview Mall 13 (5 miles)

Places of Worship

• Artisan Church (5.8 miles)