The Highlands at Pittsford
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100 Hahnemann Trail, Pittsford, NY 14534
For more information about senior living options: (844) 490-3973
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The programming on campus and in the community is excellent. The facility is beautiful and well maintained, with a friendly and helpful staff. The food is superb, and it feels like a lovely home for seniors. The Highlands is highly recommended by residents and families alike. The facility is elegant and inviting. The Highlands offers engaging activities and a lively, social atmosphere. The staff are attentive, caring, and responsive to residents' needs. The grounds, apartments, and dining areas are appealing, clean, and well kept. Highlands at Pittsford is well laid-out, with spacious apartments, on-site dining, and a busy activities schedule. Heathwood in Penfield provides a wide range of amenities (home theater, field trips, game room, van transportation) and spacious apartments, with residents raving about it.
There were too many bad experiences to list; the staff were a hot mess and care was hit and miss at best. The family was consistently lied to and bullied by staff while advocating for their mother. Staffing was repeatedly described as insufficient, with high turnover and ongoing safety concerns. No one at the facility took responsibility for their actions. The facility was described as a nightmare, with residents waiting for basic care such as showers and assistance. A patient in rehab was subjected to verbal abuse, dehydration, and lack of oral care, with long delays in reaching a supervisor.The Highlands at Pittsford is best suited for active seniors who want a maintenance-free, socially rich environment with elegant dining and a broad menu of on-site amenities. This community works well for couples or friends who wish to stay connected on a single campus as needs evolve, thanks to a buy-in model that offers three levels of care and the option to move from independent living to assisted options without leaving the same address. The setting is strikingly attractive, with well-kept grounds, inviting common areas, multiple dining venues, and a calendar packed with events - from Erie Canal strolls to Eastman School concerts and classic car shows. For residents who prize culture, community engagement, and convenient, self-contained living, Highlands delivers materially.
Alternatives should be explicitly considered by families where the primary concern is consistent, high-touch care and reliable staffing. Several reviews flag significant operational fragilities: intermittent staffing, high turnover, and communication gaps between families, social workers, and administrators; concerns about response times to call bells and basic care tasks; and, in some cases, a sense that safety is not always guaranteed on weekends due to lean staffing. These are not universal experiences, but they are enough to warrant careful scrutiny for anyone whose loved one relies on predictable, steady caregiving or who expects a flawless care escalation pathway. Budget-conscious families or those seeking notably larger living spaces may also prefer other options that promise more straightforward pricing and layouts.
On balance, the Highlands' strongest levers are the warmth of the staff, the cleanliness and beauty of the environment, and the high-quality, varied dining experience. Staff members are frequently described as friendly, attentive, and genuinely engaged with residents. The culinary program earns high marks, with many praising flavorful, well-prepared meals and the opportunity to dine in comfort in two substantial dining rooms or in a bistro setting. The campus feels alive with activity, and residents are regularly observed taking walks, attending performances, or participating in crafts and social events. For families prioritizing a vibrant, social atmosphere where residents feel seen and appreciated, Highlands often outshines competing options.
That said, space and cost considerations can temper the otherwise strong impression. Several reviews note that some available units feel smaller than expected for the price, and even within a buy-in, costs can escalate with care level changes. The range of apartment and cottage layouts is a plus, but prospective residents must verify that the specific dwelling aligns with space needs and desired privacy. The community's ability to accommodate particular medical or rehabilitation trajectories varies in practice, and families should confirm in advance how rehab, memory care, or post-acute needs would be managed within the on-campus ecosystem. In short, it is well-suited for those who value scale, variety, and a social cadence - less ideal for those requiring consistently flawless day-to-day clinical execution.
In practice, Highlands rewards due diligence with real upside. For families focusing on a robust programming calendar, strong dining, and the comfort of aging in place within a single campus, the pros - engaged staff, superb meals, beautiful surroundings, comprehensive amenities - often outweigh the caveats. The three levels of care, coupled with the variety of living options (one- and two-bedroom apartments, dens, and cottages), provide a pathway as needs shift. Prospective buyers should demand a current staffing profile, request a care plan sample that aligns with anticipated needs, and visit during a variety of times to gauge consistency in service. If those assurances are not met, or if space, cost, or guaranteed day-to-day care responsiveness remains a priority, exploring Heathwood or similar Rochester-area communities offers a prudent counterbalance.
68 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Day ProgramDay programs are important for seniors because they provide a safe and supportive environment where older adults can socialize, engage in activities, receive assistance with daily tasks, and access valuable resources and services. These programs help prevent isolation and loneliness, promote mental and physical well-being, and offer a sense of purpose and community for seniors.
Independent LivingIndependent living communities are important for seniors because they offer a safe and supportive environment where older adults can live independently while still having access to amenities and services that enhance their quality of life. These communities provide social opportunities, recreational activities, and assistance with daily tasks, promoting overall well-being and allowing seniors to maintain their independence for as long as possible.
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Devotional services off-siteDevotional services off-site are important for seniors as they provide spiritual nourishment, social engagement, and a sense of community outside of the senior living facility. This can enhance overall well-being and help combat feelings of isolation and loneliness often experienced by older adults.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Indoor common areasIndoor common areas are crucial for seniors as they provide a space for socialization, recreation, and community engagement, promoting overall well-being and reducing feelings of isolation and loneliness.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Greater Rochester International (9 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security. Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Ambulatory care"Ambulatory care services provide essential medical support and treatment to seniors without requiring hospitalization, allowing them to maintain their independence and quality of life while managing chronic conditions or receiving routine medical care."
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Diabetic careDiabetic care is crucial for seniors as they are more susceptible to developing diabetes due to aging and other health conditions. Proper management of diabetes can help prevent complications such as heart disease, vision loss, and nerve damage, improving the overall quality of life for seniors in senior living communities. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meals provided"Meals provided" are crucial for seniors in assisted living communities as it ensures they have access to nutritious, balanced meals without the stress of meal planning and preparation. This can help promote overall health and well-being for seniors who may have limited mobility or cognitive abilities. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Activities on-siteActivities on-site are important for seniors because they provide opportunities for socialization, mental stimulation, physical activity, and overall well-being. Engaging in activities can help seniors stay active, maintain their independence, and improve their quality of life. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Devotional activities offsiteDevotional activities offsite are important for seniors because they provide social engagement, spiritual growth, and a sense of community outside of their living environment. This can improve overall well-being, mental health, and combat feelings of isolation or loneliness. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Highlands at Pittsford in Pittsford, NY is a vibrant and well-equipped assisted living community that offers a range of care options to cater to the individual needs of its residents. With services including day programs, independent living, and skilled nursing facilities, The Highlands provides an extensive range of support for seniors.
Residents at The Highlands can enjoy a variety of amenities designed to enhance their quality of life. Air-conditioning ensures comfort throughout the year, while a beauty salon allows for regular pampering and grooming. Cable or satellite TV is available for entertainment, and community-operated transportation makes it easy for residents to get around. A computer center is provided for those who want to stay connected digitally, while devotional services off-site cater to residents' spiritual needs.
Dining at The Highlands is a delightful experience with a spacious dining room offering restaurant-style meals served by attentive staff. Special dietary restrictions are accommodated for those with specific needs. Additionally, there are three cafes and 15 restaurants nearby for residents who wish to explore more culinary options.
The community encourages an active lifestyle with various activities available on-site and in the surrounding area. Community-sponsored activities ensure social engagement, while concierge services provide assistance when needed. Fitness programs promote physical wellbeing, planned day trips offer opportunities for exploration and adventure, and resident-run activities foster a strong sense of community involvement. Scheduled daily activities keep residents engaged and entertained throughout their time at The Highlands.
Care services are comprehensive and include 24-hour call systems, supervision, assistance with activities of daily living, ambulatory care, bathing and dressing assistance, medication management, special dietary restrictions support as well as transportation arrangements for non-medical purposes.
The location of The Highlands offers convenience with several nearby amenities such as parks for outdoor recreation opportunities or relaxation. Numerous pharmacies and physicians in close proximity ensure accessible healthcare services. Transportation options make it easy to reach doctors' appointments or enjoy local entertainment venues like theaters. Additionally, there is a hospital nearby for any medical emergencies.
The Highlands at Pittsford offers a comfortable and engaging environment for seniors seeking assisted living services. With its comprehensive care options, extensive amenities, and convenient location near various amenities, this community provides everything residents need to enjoy an enriched and fulfilling lifestyle.
Located in the picturesque town of Pittsford, New York, this neighborhood offers a range of amenities and conveniences that cater to the needs of seniors. With several cafes, restaurants, and pharmacies within close proximity, residents can easily access a variety of dining options and essential services. The abundance of parks in the area provides opportunities for leisurely strolls or outdoor activities. Additionally, there are multiple healthcare facilities nearby, including physicians' offices and a hospital for any medical needs. Transportation services such as Enterprise Rent-A-Car are also available for easy travel around the area. Overall, this part of Pittsford offers a comfortable and convenient setting for seniors looking to enjoy their retirement years in a vibrant community.
The Highlands at Pittsford is located at 100 Hahnemann Trail, Pittsford, NY 14534 in Ontario County, New York
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