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4.4 from 47 reviews
5 stars
33
4 stars
7
3 stars
3
2 stars
1
1 stars
3
Overall Review of The Highlands at Pittsford
differentiator6 reviews mention this
Dining is a strong point
Residents highlight consistently strong, high-quality meals and dining experiences.
Multiple reviews call out the food as excellent, with specific praise for quality and service at meals. Several people also describe an easy dining setup, including the dining room experience and ordering from a menu. Families mention enjoying meals together, and at least one review specifically praises chefs for making food taste good and feel healthy.
common9 reviews mention this
Activities keep residents engaged
Residents describe a full schedule of activities and community events.
Reviews repeatedly mention on-site programming that keeps seniors busy and social. People describe concerts, classic car shows, and day-to-day activities that go beyond a quiet routine. Families also say the community helped keep residents engaged, and one review notes a busy schedule during a visit. The activity theme shows up alongside positive comments about residents looking engaged while touring common areas.
common14 reviews mention this
Staff warmth and helpfulness
Many residents and visitors describe staff members as friendly and responsive to needs.
A large share of reviews emphasize that staff are friendly, helpful, and attentive to residents. Several families mention staff being kind and supportive, and a few highlight positive interactions during visits and tours. Reviews also describe grounds and common areas being inviting alongside comments about attentive staff. Overall, the staff experience is a consistent reason people speak positively about the community.
common11 reviews mention this
Facility cleanliness and upkeep
Visitors frequently comment on how clean, safe, and well-kept the community feels.
Several reviews describe the facility as clean, well maintained, and organized. People also point to inviting grounds and attractive common areas, including comments that residents were walking and enjoying the environment. Some reviews add that apartments and rooms look beautiful and well-appointed. This cleanliness-and-upkeep theme appears alongside positive notes about the overall atmosphere.
caveat4 reviews mention this
Care can be inconsistent
Some reviews raise concerns about staffing levels, communication, and care follow-through.
While many residents and visitors speak positively about care, multiple reviews describe problems that focus on staffing and inconsistent care. Complaints include short staffing, turnover, and long waits after using the call button. Others mention poor communication and responsibility, and one review describes a very negative rehab experience involving patient treatment and dehydration. These accounts contrast with the more positive staffing descriptions seen elsewhere in the reviews.
caveat4 reviews mention this
Pricing is a trade-off
Reviews describe pricing as a mix of affordable value and higher-than-expected cost.
Some people say the community felt reasonably priced, especially when compared with what they expected to pay. Other reviews describe it as more expensive, including comments that certain available units were smaller but still priced higher. One visitor also notes that the cost was more money but could be offset by not charging a separate level-of-care fee. A recurring trade-off is that the community can feel convenient and well run, but cost may limit what families can choose.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Housing
68 resident community capacity
Types of Care
Assisted Living
Day Program
Independent Living
Skilled Nursing Facility
Amenities
Activities on-site
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Devotional services off-site
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Indoor common areas
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Transportation
Greater Rochester International (9 miles away)
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Transportation to doctors appointments
Care Services
12-16 hour nursing
24-hour call system
24-hour supervision
Activities of daily living assistance
Ambulatory care
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Diabetic care
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Dining
Diabetes diet
Meals provided
Special dietary restrictions
Activities
Activities on-site
Community-sponsored activities
Concierge services
Devotional activities offsite
Fitness programs
Planned day trips
Resident-run activities
Scheduled daily activities
Nearby Places of Interest
Located in the picturesque town of Pittsford, New York, this neighborhood offers a range of amenities and conveniences that cater to the needs of seniors. With several cafes, restaurants, and pharmacies within close proximity, residents can easily access a variety of dining options and essential services. The abundance of parks in the area provides opportunities for leisurely strolls or outdoor activities. Additionally, there are multiple healthcare facilities nearby, including physicians' offices and a hospital for any medical needs. Transportation services such as Enterprise Rent-A-Car are also available for easy travel around the area. Overall, this part of Pittsford offers a comfortable and convenient setting for seniors looking to enjoy their retirement years in a vibrant community.
Cafes
Neutral Ground Coffeehouse (0.7 miles)
Starbucks (3.1 miles)
Tree Town Cafe (3.6 miles)
Restaurants
Aladdin's Natural Eatery (0.9 miles)
Pittsford Pub (0.9 miles)
Seven Story Brewing (1.9 miles)
Perlo's Restaurant (2.3 miles)
The Cheesecake Factory (2.3 miles)
Adelita’s Mexican Cocina & Tequila (2.5 miles)
Original Steve's Diner (2.6 miles)
Parks
Great Embankment Park (0.9 miles)
Edmund Lyon Park (1.7 miles)
Perinton Park (2.3 miles)
French Road School Playground (3.7 miles)
Fellows Road Park (4 miles)
Cobbs Hill Park (5.4 miles)
Mendon Ponds Park (5.5 miles)
Pharmacies
Village Pharmacy (1 miles)
Wegmans (1.3 miles)
CVS Pharmacy (2.1 miles)
Wegmans (2.7 miles)
Wegmans (2.8 miles)
Walgreens (3 miles)
Walgreens (3.2 miles)
Physicians
Pittsford Internal Medicine (1.2 miles)
Clinical Renal Group (1.6 miles)
Reed Eye Associates (2.2 miles)
Pediatrics (2.2 miles)
ExcelCare (2.2 miles)
Lifetime Medical (2.3 miles)
Rochester Ambulatory Surgery Center (RASC) (2.4 miles)
The Highlands at Pittsford is located at 100 Hahnemann Trail, Pittsford, NY 14534 in Ontario County, New York
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68 resident community capacity
Assisted Living
Day Program
Independent Living
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Devotional services off-site
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Indoor common areas
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Greater Rochester International (9 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Ambulatory care
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Diabetic care
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
Memory-care focused services with comprehensive support, restaurant-style dining, and engaging amenities.
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