Highlands Living Center
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500 Hahnemann Trail, Pittsford, NY 14534
For more information about senior living options: (844) 490-3973
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The cottages at Highlands at Pittsford provide comfortable living accommodations that allow residents to maintain a sense of normalcy in their lives. Residents have the option to enjoy meals in a fine dining restaurant or have food delivered to their cottages, offering convenience and flexibility. The waitstaff at Highlands at Pittsford is attentive and ensures that dishes are promptly collected after meals, enhancing the dining experience. The supportive environment at Highlands at Pittsford allows residents to receive the assistance they need while still enjoying independence. The facilities feature friendly and service-oriented staff who contribute positively to the residents' overall experience. The presence of social event spaces, such as the "Hanamen" club, provides opportunities for engagement and community among residents.
The nursing home staff frequently left residents alone to wander into other rooms, leading to dangerous situations and injuries. Residents suffered from untreated bed sores and ulcers due to inadequate care. The director of the facility prioritized covering up issues rather than addressing them or taking responsibility for the poor conditions. Highland Living Center was described as overcrowded, with unhappy staff who changed frequently. Residents were often found in filthy conditions, with insufficient hygiene practices observed by the staff. Aides displayed coarse and mean behavior towards residents, leading to a disrespectful environment. Patients were allowed to roam into other rooms, resulting in instances of violence between residents. Basic rights of patients were reportedly violated during their stay at the facility.The experiences shared about various nursing homes highlight a stark contrast in care quality and resident satisfaction, underscoring the importance of thorough research when selecting such facilities for loved ones. The first review paints a troubling picture of Highland Living Center, where residents face numerous challenges that adversely affect their well-being. The writer’s father-in-law suffered multiple falls, highlighting a concerning lack of supervision as he was allowed to wander unsupervised into other rooms. Additionally, his hospitalization due to untreated bed sores and ulcers underscores potential negligence regarding basic healthcare needs.
Critically, instead of taking responsibility for these alarming incidents, Sam, the Director of the facility, seems more interested in covering up problems than addressing them head-on. This attitude fosters an environment where families feel compelled to speak out against unfair treatment only to be met with resistance and denial from management. The reviewer firmly warns others to steer clear of this establishment for the safety and well-being of their loved ones, reinforcing that vigilance is crucial when it comes to elder care.
In addition to personal grievances about individual experiences within Highland Living Center, several accounts suggest systemic issues at play. Reports reveal overcrowding within the facility and a palpable unhappiness among staff members. The frequency with which new employees appear indicates potential instability and inconsistency in care providers. Various reviews describe unsettling conditions where residents were often left unkempt; poor hygiene practices such as filthy fingernails and neglecting necessary grooming tasks became commonplace under what should be quality care standards.
Moreover, reports have surfaced detailing serious safety concerns regarding patient interactions—instances where patients were allowed to roam into one another's rooms led not just to disturbances but also instances of violence that went unchecked. Such claims suggest fundamental flaws in the operational policies designed to protect vulnerable residents from harm. Overall dissatisfaction permeated through family members who hoped for better living conditions for their relatives; they spoke pointedly about fundamental rights being violated during their stay.
Contrasting sharply with Highland Living Center is the Highlands at Pittsford facility, which received high praise from visitors impressed by its setting and amenities. Described as a series of small houses arranged along a loop next to the main building, these cottages provide comfortable living accommodations conducive to fostering independence among residents while ensuring necessary support is available as needed. Dining options further enhance quality of life; residents can choose between enjoying meals in an upscale restaurant or conveniently having food delivered right into their apartments or cottages.
The sense of community appears strong at Highlands at Pittsford as well; social spaces like “Hanamen” serve as venues for events aimed at bringing together residents for shared experiences—a crucial aspect that combats loneliness often felt by those in assisted living situations. Visitors noted how easy it was for their friend residing there to maintain her normal routine without sacrificing comfort or security—a testament perhaps not just to physical accommodations but also to thoughtful operational management focused on resident happiness.
In summary, the gulf between these two facilities illustrates critical aspects that influence elder care: adequate staffing levels, effective communication from administration regarding resident health concerns, proper oversight ensuring safety protocols are followed—all vital considerations when choosing a facility for aging loved ones. While some facilities may excel in providing engaging environments filled with supportive staff willing to cater closely to resident needs—others present harrowing accounts signifying neglect or outright mistreatment creating ripple effects on both residents’ lives and familial peace of mind alike.
122 resident community capacity
Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Greater Rochester International (9 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults. Mild cognitive impairment"Mild cognitive impairment" is important for seniors because it is an early stage of cognitive decline that can potentially progress to more severe conditions such as dementia. Recognizing and addressing mild cognitive impairment can help seniors receive appropriate care and support to maintain their quality of life and independence for as long as possible.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Specialized memory care programmingSpecialized memory care programming is crucial for seniors with cognitive impairments such as dementia or Alzheimer's disease. These programs provide a safe and supportive environment tailored to the unique needs of individuals with memory loss, helping them maintain their independence, dignity, and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Highlands Living Center in Pittsford, NY offers a comfortable and convenient assisted living community for seniors. With a wide range of amenities, residents can enjoy a fulfilling and engaging lifestyle. The community features a beauty salon where residents can pamper themselves, while cable or satellite TV ensures they have access to their favorite shows. Community-operated transportation is available for residents who need to run errands or attend appointments.
For those interested in technology, there is a computer center with Wi-Fi/high-speed internet access. The dining room offers restaurant-style dining with nutritious meals prepared and served by the staff. Housekeeping services ensure that the living spaces are clean and tidy.
Residents have access to various recreational activities such as a fitness room, gaming room, small library, and outdoor space for relaxation and socializing. Planned day trips and resident-run activities provide opportunities for social engagement and exploration.
Highlands Living Center also provides care services such as 24-hour call system and supervision for added security. Trained staff assist with daily activities like bathing, dressing, and transfers as needed. Medication management is available to ensure proper administration of medications.
The community caters to individuals with special dietary restrictions offering specialized meal plans such as diabetes diets. For residents with mild cognitive impairment or memory issues, specialized memory care programming is provided to support their needs.
The location of Highlands Living Center adds further convenience with several nearby amenities including cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, and hospitals within close proximity. Overall, Highlands Living Center offers a welcoming environment where seniors receive personalized care while enjoying an active lifestyle with numerous amenities and nearby conveniences.
Highlands Living Center is located at 500 Hahnemann Trail, Pittsford, NY 14534 in Ontario County, New York
The features offered at Highlands Living Center are designed to create a supportive and nurturing environment for residents with dementia or Alzheimer's disease, addressing their unique needs comprehensively. Assistance with dressing, bathing, and transfers ensures that residents maintain personal hygiene and dignity while receiving the necessary support to navigate daily challenges. Medication management is crucial for this population, as it helps prevent medication errors that could exacerbate cognitive decline or health issues. Meal preparation and service provide nutritious food tailored to individual dietary needs, which is essential for overall well-being. The focus on activities of daily living not only promotes independence but also encourages social interaction and engagement, which are vital for mental wellness. With 24-hour supervision, residents can feel secure knowing help is available at all times. The mental wellness program and specialized memory care programming offer structured cognitive stimulation and therapeutic activities aimed at enhancing quality of life, fostering connection, and addressing the specific challenges associated with mild cognitive impairment and advanced stages of dementia.
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