Highlands Living Center

Pros

• The cottages at Highlands at Pittsford provide comfortable living accommodations that allow residents to maintain a sense of normalcy in their lives.
• Residents have the option to enjoy meals in a fine dining restaurant or have food delivered to their cottages, offering convenience and flexibility.
• The waitstaff at Highlands at Pittsford is attentive and ensures that dishes are promptly collected after meals, enhancing the dining experience.
• The supportive environment at Highlands at Pittsford allows residents to receive the assistance they need while still enjoying independence.
• The facilities feature friendly and service-oriented staff who contribute positively to the residents' overall experience.
• The presence of social event spaces, such as the "Hanamen" club, provides opportunities for engagement and community among residents.

Cons

• The nursing home staff frequently left residents alone to wander into other rooms, leading to dangerous situations and injuries.
• Residents suffered from untreated bed sores and ulcers due to inadequate care.
• The director of the facility prioritized covering up issues rather than addressing them or taking responsibility for the poor conditions.
• Highland Living Center was described as overcrowded, with unhappy staff who changed frequently.
• Residents were often found in filthy conditions, with insufficient hygiene practices observed by the staff.
• Aides displayed coarse and mean behavior towards residents, leading to a disrespectful environment.
• Patients were allowed to roam into other rooms, resulting in instances of violence between residents.
• Basic rights of patients were reportedly violated during their stay at the facility.

Review

The experiences shared about various nursing homes highlight a stark contrast in care quality and resident satisfaction, underscoring the importance of thorough research when selecting such facilities for loved ones. The first review paints a troubling picture of Highland Living Center, where residents face numerous challenges that adversely affect their well-being. The writer’s father-in-law suffered multiple falls, highlighting a concerning lack of supervision as he was allowed to wander unsupervised into other rooms. Additionally, his hospitalization due to untreated bed sores and ulcers underscores potential negligence regarding basic healthcare needs.

Critically, instead of taking responsibility for these alarming incidents, Sam, the Director of the facility, seems more interested in covering up problems than addressing them head-on. This attitude fosters an environment where families feel compelled to speak out against unfair treatment only to be met with resistance and denial from management. The reviewer firmly warns others to steer clear of this establishment for the safety and well-being of their loved ones, reinforcing that vigilance is crucial when it comes to elder care.

In addition to personal grievances about individual experiences within Highland Living Center, several accounts suggest systemic issues at play. Reports reveal overcrowding within the facility and a palpable unhappiness among staff members. The frequency with which new employees appear indicates potential instability and inconsistency in care providers. Various reviews describe unsettling conditions where residents were often left unkempt; poor hygiene practices such as filthy fingernails and neglecting necessary grooming tasks became commonplace under what should be quality care standards.

Moreover, reports have surfaced detailing serious safety concerns regarding patient interactions—instances where patients were allowed to roam into one another's rooms led not just to disturbances but also instances of violence that went unchecked. Such claims suggest fundamental flaws in the operational policies designed to protect vulnerable residents from harm. Overall dissatisfaction permeated through family members who hoped for better living conditions for their relatives; they spoke pointedly about fundamental rights being violated during their stay.

Contrasting sharply with Highland Living Center is the Highlands at Pittsford facility, which received high praise from visitors impressed by its setting and amenities. Described as a series of small houses arranged along a loop next to the main building, these cottages provide comfortable living accommodations conducive to fostering independence among residents while ensuring necessary support is available as needed. Dining options further enhance quality of life; residents can choose between enjoying meals in an upscale restaurant or conveniently having food delivered right into their apartments or cottages.

The sense of community appears strong at Highlands at Pittsford as well; social spaces like “Hanamen” serve as venues for events aimed at bringing together residents for shared experiences—a crucial aspect that combats loneliness often felt by those in assisted living situations. Visitors noted how easy it was for their friend residing there to maintain her normal routine without sacrificing comfort or security—a testament perhaps not just to physical accommodations but also to thoughtful operational management focused on resident happiness.

In summary, the gulf between these two facilities illustrates critical aspects that influence elder care: adequate staffing levels, effective communication from administration regarding resident health concerns, proper oversight ensuring safety protocols are followed—all vital considerations when choosing a facility for aging loved ones. While some facilities may excel in providing engaging environments filled with supportive staff willing to cater closely to resident needs—others present harrowing accounts signifying neglect or outright mistreatment creating ripple effects on both residents’ lives and familial peace of mind alike.

Cafes

• Neutral Ground Coffeehouse (0.6 miles)
• Starbucks (3.2 miles)
• Tree Town Cafe (3.6 miles)

Restaurants

• Aladdin's Natural Eatery (0.8 miles)
• Pittsford Pub (0.8 miles)
• Seven Story Brewing (2 miles)
• The Cheesecake Factory (2.2 miles)
• Perlo's Restaurant (2.2 miles)
• Adelita’s Mexican Cocina & Tequila (2.4 miles)
• Original Steve's Diner (2.6 miles)

Pharmacies

• Village Pharmacy (0.9 miles)
• Wegmans (1.3 miles)
• CVS Pharmacy (2.1 miles)
• Wegmans (2.6 miles)
• Wegmans (2.9 miles)
• Walgreens (3.1 miles)
• Walgreens (3.1 miles)

Parks

• Great Embankment Park (1 miles)
• Edmund Lyon Park (1.7 miles)
• Perinton Park (2.4 miles)
• French Road School Playground (3.6 miles)
• Fellows Road Park (4.1 miles)
• Cobbs Hill Park (5.3 miles)
• Mendon Ponds Park (5.5 miles)

Physicians

• Pittsford Internal Medicine (1.1 miles)
• Clinical Renal Group (1.6 miles)
• ExcelCare (2.1 miles)
• Reed Eye Associates (2.3 miles)
• Pediatrics (2.3 miles)
• Rochester Ambulatory Surgery Center (RASC) (2.4 miles)
• Lifetime Medical (2.4 miles)

Transportation

• Enterprise Rent-A-Car (2.4 miles)

Hospitals

• United Cerbral Palsey (4.2 miles)

Theaters

• Regal Cinemas Eastview Mall 13 (5.1 miles)

Places of Worship

• Artisan Church (5.7 miles)