Highlands Living Center in Pittsford, NY
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500 Hahnemann Trail, Pittsford, NY 14534
For more information about senior living options: (844) 490-3973
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The facility offers good food for residents. The facility is nice looking and nicely landscaped. It has potential with different management. The Highlands at Pittsford impressed visitors with comfortable living accommodations. The cottages provide comfortable living accommodations. Residents can dine in a fine dining restaurant or have meals delivered to their apartment or cottage. The support staff are very friendly and service oriented.
The director Sam is accused of covering up problems and avoiding responsibility for anything at the facility. Residents were left with bed sores and dehydration, and falls were not properly treated, leading to hospitalizations. An aide yelled at a resident, and the resident's cell phone was kept out of reach after complaints about the staff. Due to Covid, visitors were not allowed, preventing families from accessing their loved ones. The facility is overcrowded with too many patients per staff, creating unsafe conditions for residents. There is high staff turnover and some aides are mean or coarse, with basic rights reportedly violated. Residents were described as filthy or poorly groomed, with neglected personal hygiene.Highlands Living Center in Pittsford is best suited for seniors who want a cottage-based, community-oriented setting with built-in social life and flexible dining options, while needing only light-to-moderate assistance. The campus layout - small, self-contained cottages near the main building - creates a home-like atmosphere where residents can maintain routines and exercise independence, with support available on demand. When care needs are modest and staff stability exists, this model can deliver comfort, engagement, and a sense of normalcy - an appealing blend for families seeking autonomy without surrendering daily support. For truly high-care needs or those prioritizing clinical oversight and rock-solid safety protocols, alternatives will likely offer greater reassurance and fewer surprises.
However, the cons across reviews are substantial and cannot be overlooked. Recurrent reports describe falls, dehydration, wounds left untreated, and hospitalizations linked to care lapses. Several accounts mention verbal abuse and limited access to loved ones, with some anecdotes of overcrowding and overtaxed staff. Frequent staff turnover compounds these problems, eroding continuity of care and trust. In this climate, the facility risks inconsistent responses to emergencies and daily needs, undermining the very independence the setting promises. For families with loved ones who require reliable supervision or whose safety cannot be compromised, these patterns argue strongly for exploring other options.
On the upside, a few reviews highlight tangible pleasures: high-quality food, friendly staff in the care ecosystem, and the ability to tailor dining - dining in a restaurant or having meals delivered to a cottage. The cottages themselves are described as comfortable, with a sense of home and opportunities for small social gatherings in on-site clubs and common spaces. When staff are present and attentive, these features can support a meaningful daily rhythm and a degree of autonomy that many seniors value. The aesthetic appeal and social infrastructure can elevate life for residents who don't require intensive clinical intervention.
Yet the positives are offset by the risk factors and operational concerns. Observations about overcrowding, too-small spaces, and residents moving between rooms raise serious safety questions. Reports of residents wandering into other rooms, disoriented or at risk, point to gaps in supervision and boundaries. The combination of high resident numbers and infrequent staff training or consistency can translate into miscommunications, delayed care, and preventable discomfort. In short, the model rests on robust, steady leadership and frontline care; without that, even the nicest cottages and menus feel precarious.
Decision-making should hinge on a clear risk-reward calculus. If independence with social engagement, flexible dining, and a cottage lifestyle are nonnegotiable, Highlands Living Center may be worth a careful, time-bound trial - but only with verifiable assurances about staffing ratios, escalation procedures, and transparent incident reporting. Prospective residents should demand detailed evidence of daily care routines, staff continuity, and a plan for addressing concerns. It is prudent to compare with nearby facilities that offer similar independence but demonstrably stronger safety records and staff satisfaction. Without concrete assurances, the prudent move is to keep looking.
Bottom line: Highlands Living Center can deliver a home-like, socially active environment for seniors with modest care needs who prize autonomy and flexibility. For families facing repeated reports of neglect, dehydration, falls, or disrespect from staff, this community likely falls short of what is necessary to safeguard daily well-being. Alternatives that emphasize consistent supervision, smaller census, and proven safety outcomes deserve priority, even if they sacrifice some cottage-style charm. The chooser's calculus should balance the resident's level of need, tolerance for risk, and willingness to demand accountability before move-in.
122 resident community capacity
Memory CareMemory care is crucial for seniors as it provides specialized support and services for individuals with dementia or Alzheimer's disease. These programs offer a safe and secure environment where residents receive personalized care, cognitive stimulation, and help with daily activities. Memory care helps seniors maintain their independence, quality of life, and dignity while also providing peace of mind for their families.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Greater Rochester International (9 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults. Mild cognitive impairment"Mild cognitive impairment" is important for seniors because it is an early stage of cognitive decline that can potentially progress to more severe conditions such as dementia. Recognizing and addressing mild cognitive impairment can help seniors receive appropriate care and support to maintain their quality of life and independence for as long as possible.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Specialized memory care programmingSpecialized memory care programming is crucial for seniors with cognitive impairments such as dementia or Alzheimer's disease. These programs provide a safe and supportive environment tailored to the unique needs of individuals with memory loss, helping them maintain their independence, dignity, and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Highlands Living Center in Pittsford, NY offers a comfortable and convenient assisted living community for seniors. With a wide range of amenities, residents can enjoy a fulfilling and engaging lifestyle. The community features a beauty salon where residents can pamper themselves, while cable or satellite TV ensures they have access to their favorite shows. Community-operated transportation is available for residents who need to run errands or attend appointments.
For those interested in technology, there is a computer center with Wi-Fi/high-speed internet access. The dining room offers restaurant-style dining with nutritious meals prepared and served by the staff. Housekeeping services ensure that the living spaces are clean and tidy.
Residents have access to various recreational activities such as a fitness room, gaming room, small library, and outdoor space for relaxation and socializing. Planned day trips and resident-run activities provide opportunities for social engagement and exploration.
Highlands Living Center also provides care services such as 24-hour call system and supervision for added security. Trained staff assist with daily activities like bathing, dressing, and transfers as needed. Medication management is available to ensure proper administration of medications.
The community caters to individuals with special dietary restrictions offering specialized meal plans such as diabetes diets. For residents with mild cognitive impairment or memory issues, specialized memory care programming is provided to support their needs.
The location of Highlands Living Center adds further convenience with several nearby amenities including cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, and hospitals within close proximity. Overall, Highlands Living Center offers a welcoming environment where seniors receive personalized care while enjoying an active lifestyle with numerous amenities and nearby conveniences.
Highlands Living Center is located at 500 Hahnemann Trail, Pittsford, NY 14534 in Ontario County, New York
The features offered at Highlands Living Center are designed to create a supportive and nurturing environment for residents with dementia or Alzheimer's disease, addressing their unique needs comprehensively. Assistance with dressing, bathing, and transfers ensures that residents maintain personal hygiene and dignity while receiving the necessary support to navigate daily challenges. Medication management is crucial for this population, as it helps prevent medication errors that could exacerbate cognitive decline or health issues. Meal preparation and service provide nutritious food tailored to individual dietary needs, which is essential for overall well-being. The focus on activities of daily living not only promotes independence but also encourages social interaction and engagement, which are vital for mental wellness. With 24-hour supervision, residents can feel secure knowing help is available at all times. The mental wellness program and specialized memory care programming offer structured cognitive stimulation and therapeutic activities aimed at enhancing quality of life, fostering connection, and addressing the specific challenges associated with mild cognitive impairment and advanced stages of dementia.
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Interior
