Madison York Home For Adults
Save61-80 Woodhaven Boulevard, Rego Park, NY 11374
For more information about senior living options: (844) 490-3973
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The staff at Madison York are incredibly compassionate, attentive, and dedicated to the well-being of their residents. The facility itself is modern, clean, and inviting, creating a warm and welcoming environment. The administrator is a warm, loving, and professional leader who runs an open-door policy. Ms. Sollitto worked tirelessly on weekends and late into the evenings to ensure a clean, safe, and tiptop environment for the residents and staff. The amenities and activities offered are diverse and engaging, providing residents with opportunities to socialize, stay active, and pursue their interests. There are indoor and outdoor activities every day, and the location is conveniently near Queens Mall. The staff is caring and hardworking, and most everyone is on a first-name basis, as they are family.
The place is described as danky and depressive. The service is terrible, with callers put on hold at the start of calls, then hung up, and no one answering when called back. The treatment of workers is stated to be atrocious. It is described as a drain stop for society's troubled outcasts before they hit rock bottom. Hallways are dirty, with open garbage and breeding grounds for flies and roaches. The food is rarely cooked enough, causing residents to go hungry or get sick, and milk is spoiled. The staff are said to treat residents as subhuman and to take advantage of those without friends or family. After 5pm there is no medically trained staff or CPR-capable aides.Madison York Assisted Living in Rego Park is a place that elicits a wide range of experiences from its residents and their families. Across many voices, the setting is described as modern and inviting on some days, and disappointingly rough on others. The same facility can feel like a lifeline to some and a source of real safety concerns to others, depending on who is holding the experience at a given moment. What threads through the threads of praise and complaint is a central figure who dominates much of the conversation: the leadership team, especially administrator Deana Sollitto (also referred to as Deana or Dina Sollitto in various posts). In some testimonials she is hailed as a steady, compassionate leader who navigated extraordinary challenges during the pandemic with a firm adherence to the rules and a visible commitment to residents' safety; in others she is the focal point of frustration and accusations of neglect.
On the positive side, several reviewers paint a picture of Madison York as a place where care can be deeply personal and consistently attentive. One resident who has been there for many years describes the staff, including aides, nurses, and a physical therapy team, as genuinely caring and dedicated to daily wellbeing. They highlight an atmosphere where staff are frequently on a first-name basis with residents, where housekeeping is diligent, and where activities and engagement are a regular part of life. The facility itself is described as clean and well-maintained, with improvements like brand-new bathrooms and an updated dining area contributing to a sense of progress and warmth. Families visiting during tours are portrayed as welcomed warmly, with the administrator often greeting visitors in a friendly, open-door fashion. In such accounts, the administration is seen as approachable and the care team as reliable, contributing to peace of mind for loved ones who cannot be there in person day-to-day.
A standout thread in the positive stories centers on how the staff responded during the COVID-19 era. One resident, reflecting on the toughest period in New York City's history, credits Madison York with a level of vigilance and care that kept residents safe. The staff's use of protective gear, constant sanitization, mask-wearing, and social-distancing protocols are all cited as evidence of serious commitment to health and safety. A long-term resident even praises the leadership for staying the course, ensuring that residents remained protected while still receiving the daily supports that foster independence and dignity. In this light, the facility is portrayed as a community that rose to extraordinary challenges with resilience, guided by a leadership team that understands the realities of running a congregate living environment in trying times.
Yet, alongside these glowing portrayals, there are starkly negative portraits that cannot be ignored. Several reviewers recount unsanitary conditions that they describe as degrading or unsafe: hallways stained with open garbage, flies and roaches in resident areas, and kitchens and dining areas where food was reportedly not cooked adequately. Complaints extend to the quality and handling of basic needs, with peers describing milk that spoils quickly because it is left out, and meals that leave residents hungry or unwell. Some residents feel that the environment can feel hostile or dismissive, with reports of staff treating people as subhuman or taking advantage of residents who lack visitors or advocates to watch over them. A recurring theme is a sense that when problems arise - whether medical, financial, or logistical - the response from leadership or frontline staff is inconsistent, leaving some residents feeling ignored or underserved.
The tension surrounding leadership is especially pronounced in personal anecdotes about Deana Sollitto. For some residents and family members, she is a reassuring presence who upholds standards and keeps care providers accountable. They describe her as professional, with an open-door policy, and as someone who makes a genuine effort to recognize residents by name, even offering a comforting cup of coffee to visitors. In these accounts, she is praised for safeguarding residents during the pandemic, coordinating staffing, addressing supply issues, and maintaining a sense of order and compliance with regulations. However, other reviewers narrate a harsher experience in which concerns about safety, timely medical attention, and accountability were not adequately addressed, and where the administrator's leadership is questioned or criticized for a perceived lack of responsiveness. One strong negative voice alleges that critical medical care was neglected after hours, claiming no certified staff or CPR-trained personnel were available after five o'clock, and even accusing the director of being aware of ongoing issues but not acting to resolve them. These divergent accounts underscore a facility that can feel both well-run and perilously under-served, depending on the day and the unit.
Within the long arc of reviews, there are also deeply personal testimonials that capture the emotional range of living at Madison York. Some residents speak of genuine affection for the staff, noting that particular aides and nurses formed meaningful relationships and that staff members went above and beyond to support daily routines, laundry, and personal care. They recall times when administration helped them understand financial matters or supported their independence with kindness. On the other hand, other residents recount experiences of fear, mistrust, and disappointment - stories of missed doses, delayed responses to medical needs, and a sense that some of the more vulnerable residents were not adequately protected or advocated for. A couple of comments describe the environment as a mixed bag - a work in progress - with some improvements evident and others that require sustained, systemic attention.
In sum, Madison York Assisted Living in Rego Park presents itself as a community with strong leadership and a capable, caring staff in many moments, but it also carries a heavy burden of contrasting experiences that reflect real-world complexity in senior care. For families and prospective residents, the messages are not uniform: there are powerful endorsements of safety, dignity, and compassionate care alongside serious cautions about cleanliness, timely medical response, and the consistency of daily operations. If you are considering Madison York, the most prudent approach is to engage directly with current residents and staff, tour the facility extensively, ask pointed questions about after-hours coverage and emergency response procedures, and assess whether the culture and daily experience align with your family member's needs and expectations. The facility's apparent strengths - clear leadership, a commitment to resident dignity, and a track record of resilience during extraordinary times - coexist with urgent reminders that ongoing vigilance and scrutiny are essential in a setting where the wellbeing of vulnerable adults hinges on reliable, attentive care around the clock.
202 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
LaGuardia (3 miles away) John F Kennedy International (8 miles away) Newark International (16 miles away) Westchester Cty (25 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Madison York Home For Adults in Rego Park, NY is a premier assisted living community that offers a range of amenities and care services to enhance the quality of life for its residents. The community provides a comfortable and fully furnished living environment with private bathrooms and housekeeping services. Residents can enjoy a variety of recreational activities and socialize in the gaming room, small library, or outdoor spaces.
The community also offers convenient on-site amenities such as a beauty salon, fitness room, computer center, and Wi-Fi/high-speed internet access. Dining is a delightful experience at Madison York Home For Adults, with restaurant-style meals served in the dining room that caters to special dietary restrictions. There is also a kitchenette available for those who prefer to prepare their own meals.
Care services at Madison York Home For Adults are designed to provide 24-hour supervision and assistance with activities of daily living. The experienced staff can help with bathing, dressing, transfers, medication management, and diabetes diets. A mental wellness program is also available to support the emotional well-being of residents.
Transportation arrangements are made for non-medical needs as well as transportation to doctors' appointments. Move-in coordination is provided to ease the transition process for new residents. Additionally, Madison York Home For Adults offers a wellness center where residents can engage in fitness programs and receive 24-hour call system assistance if needed.
The location of this assisted living community is ideal, with cafes, parks, pharmacies, restaurants, transportation options, places of worship nearby for residents' convenience. Residents can also take advantage of concierge services provided by the community and enjoy planned day trips or resident-run activities.
Madison York Home For Adults in Rego Park, NY provides everything needed for comfort, convenience, and an enriching lifestyle for seniors seeking assisted living care.
Madison York Home For Adults is located at 61-80 Woodhaven Boulevard, Rego Park, NY 11374 in Queens County, New York
Madison York Home For Adults on seniors.fyi includes 5 photos including images showing building, awning, entrance, urban, hallway, painting, interior, artwork, and more.
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