Madison-York Home-Adults

Pros

• The staff at Madison York are incredibly compassionate, attentive, and dedicated to residents' well-being.
• The administrator is warm, loving, and professional, with an open-door policy and friendly greetings for residents and visitors.
• The facility is modern, clean, and inviting, creating a welcoming home environment.
• There are brand new bathrooms and an updated dining hall, with ongoing improvements planned.
• Residents receive three nutritious meals daily plus snacks.
• Rooms are cleaned daily, and laundry is picked up weekly and neatly returned.
• Aides, nurses, a physical therapist, and a dynamic recreational director attend to residents' daily well-being.
• The staff are caring, hardworking, and on a first-name basis, fostering a family-like atmosphere.
• Families experience peace of mind knowing their loved ones are in good hands.
• The administrator and staff are recognized for keeping residents safe and healthy, especially during challenging times like the COVID-19 pandemic.

Cons

• The reviews describe Madison York Rego Park as dank and depressive.
• The customer service is terrible, with staff putting callers on hold, hanging up, and not answering when called back.
• It is described as the worst place ever, with atrocious treatment of workers.
• One reviewer notes dirty hallways with open garbage, flies, and roaches.
• The food is undercooked, residents go hungry or get sick, and milk is spoiled.
• Staff are described as treating residents as subhuman and taking advantage of those without friends or family.
• There is no medically trained staff after 5pm and no aides certified to provide CPR.
• The director is labeled as the worst human the reviewer has met, with staff reportedly not caring for her.
• One reviewer claims Madison York caused health issues for their mother, who recovered after leaving.
• Potential families are advised to avoid sending their loved ones there.

Review

Madison York Assisted Living in Rego Park inspires a strikingly mixed chorus of experiences, spanning decades and countless individual stories. One early memory embedded in these accounts goes back to 2001 when a family member recalls a relative in the care of the place and describes it as "danky and depressive." Since then, the tone of feedback has continued to swing between warm appreciation and alarming warnings, reflecting not only changes over time but the very different expectations and needs of residents, families, and staff.

On the side of praise, a number of voices speak glowingly about the quality of care, the people who deliver it, and the overall climate of the facility. A family writes that they have been "thoroughly impressed" from the tour onward and that Madison York has felt like the ideal place for their loved one. The staff are repeatedly described as "incredibly compassionate, attentive, and dedicated to the well-being of residents," with residents treated "with the utmost respect and dignity." The facility is portrayed as modern, clean, and inviting, with a dining room and amenities that support socialization, activity, and engagement. In these accounts, the staff's warmth and the sense of community are repeatedly cited as major strengths, and families emphasize the peace of mind that comes with knowing a loved one is in capable hands.

Central to many of the strongest endorsements is the administration, particularly a leader named Deana Sollitto. Numerous comments applaud her leadership - describing her as a warm, loving, professional administrator who operates with an open-door policy and greets residents and visitors with a cup of coffee and a smile. Several reviews highlight her steady, capable presence during the COVID-19 era, noting that she handled the crisis with "adroit" and "resilient" leadership, keeping the environment clean, safe, and organized despite staffing and supply challenges. People attribute a great deal of the facility's steady functioning during the pandemic to her, praising her for standing by the rules to protect residents and for her tireless dedication, even working weekends and late into the evenings. In many lines, the sentiment is gratitude: staff and administration are described as a trustworthy team that residents and families depend on.

Yet, the picture is not uniformly rosy. A substantial portion of reviews recount serious concerns about cleanliness, safety, and overall living conditions. Several commenters describe dirty hallways with open garbage and a troubling proliferation of flies and roaches, painting a picture of a deteriorating physical environment. Food quality is mentioned repeatedly as problematic - meals that are undercooked or insufficient, and reports of residents going hungry or needing to visit outside meals to recover. The handling of food storage and dairy is described as poorly managed in some accounts, with milk allegedly left out too long or spoiled. Beyond the food and grime, there are strong accusations about the way residents are treated: some reviewers feel they or their loved ones are treated as subhuman or taken advantage of, and there are complaints that after 5 pm there is little medically trained staff on hand to respond to urgent needs, including the ability to perform CPR. One intensely negative statement describes a situation in which a family believes their mother nearly died as a result of ignored issues, and they urge others to stay away.

There are also nuanced and mixed reports that complicate the overall impression. A seven-year resident speaks warmly of the administrator as a "warm, loving, and very professional" leader who runs an open-door policy and makes newcomers feel welcome. This reviewer notes ongoing improvements - brand-new bathrooms, an updated dining hall - and acknowledges that while there is room for growth, the home is a "work in progress" with caring staff and a sense of family. Other long-term accounts emphasize the personal connections that can make all the difference: aides who stood out for their kindness, nurses and therapy staff who contributed to a resident's day-to-day wellbeing, and a supportive reception team. One resident specifically credits Deana with resolving financial administrative issues and ensuring that their SSI funds were properly handled after later moving to another residence, an act that reinforced the sense that individual staff members can make meaningful, practical differences in people's lives. These testimonials reveal a community where people feel connected to both the staff and the leadership - and where personal experiences can diverge dramatically based on time, circumstance, and individual encounters with caregivers.

A distinctly positive perspective emerges from another resident's story - Anthony Johnson - who describes Madison York Rego Park as a refuge during the height of the pandemic. In his account, the facility provided a safe environment with rigorous safety protocols: protective gear, continuous sanitizing of touchpoints, mandatory masks, and strict social distancing. He emphasizes tangible daily benefits: three nutritious meals plus snacks, daily room cleaning, weekly laundry service, and a care team that includes aides, nurses, a physical therapist, and a recreation director. He attributes his sense of security and well-being to the leadership under Deana Sollitto, concluding with an endorsement that reinforces the sense that when the facility is functioning at its best, it delivers substantial value and protection for residents in a crisis.

Taken together, the blended set of reviews paints Madison York Assisted Living in Rego Park as a facility with real strengths and serious flaws. There is clear evidence of committed, caring staff led by a responsive administrator who has earned trust from many families, especially for crisis management during the pandemic and for day-to-day caregiving when things run smoothly. At the same time, recurring complaints about cleanliness, pest issues, food quality, and gaps in after-hours medical coverage highlight ongoing operational challenges that affect residents' daily comfort and safety. For anyone considering Madison York, the picture suggests productive steps: visit in person, speak with multiple staff and residents, review recent improvements, and assess how the facility's current conditions align with personal priorities for care, safety, and dignity. The range of experiences in these accounts underscores the importance of a thorough, firsthand assessment to determine whether this community matches an individual loved one's needs and expectations.

This part of Flushing, New York, offers a variety of amenities and services that may be beneficial for senior living. With multiple pharmacies located within close proximity, access to necessary medications is convenient. Public transportation options, such as subway stations and LIRR stops, provide easy travel around the city. Nearby places of worship offer spiritual support and community engagement. Various parks in the area allow for leisurely walks and outdoor activities. There are also restaurants, cafes, and theaters for entertainment and socializing. For medical needs, reputable physicians, hospitals, and a cancer care center are easily accessible. Overall, this neighborhood provides a mix of essential services and recreational opportunities that may cater well to seniors looking for a vibrant yet supportive living environment.

Pharmacies

• CVS Pharmacy (0.9 miles)
• Walgreens (0.9 miles)
• CVS Pharmacy (1.5 miles)
• CVS Pharmacy (1.9 miles)
• Rite Aid (2.6 miles)
• CVS Pharmacy (2.8 miles)
• CVS Pharmacy (2.9 miles)

Transportation

• Forest Hills – 71st Avenue (1.5 miles)
• MTA Subway - 74th St/Roosevelt Ave/Jackson Hts (1.7 miles)
• LIRR Woodside Station (2.1 miles)
• LIRR - Mets-Willets Point Station (2.2 miles)
• MTA - Mets-Willets Point Subway Station (2.3 miles)
• MTA Subway - Myrtle/Wyckoff Ave (2.9 miles)
• MTA Subway - Briarwood (2.9 miles)

Places of Worship

• St Luke's Episcopal Church (1.6 miles)

Parks

• Flushing Meadows Corona Park (1.9 miles)
• Forest Park (2.1 miles)
• Astoria Park (3.9 miles)
• McCarren Park (4.2 miles)
• Rainey Park (4.4 miles)
• Gantry Plaza State Park (4.7 miles)
• Newtown Barge Park (4.7 miles)

Restaurants

• Ikraveit Foods (3.8 miles)
• Taco Bell (4.6 miles)
• Kimbap Lab (4.7 miles)
• McDonald's (5.2 miles)

Cafes

• The West (4.3 miles)

Theaters

• AMC Fresh Meadows 7 (4.7 miles)
• AMC Kips Bay 15 (5.6 miles)

Physicians

• David H. Koch Center for Cancer Care at Memorial Sloan Kettering Cancer Center (5 miles)
• Memorial Sloan Kettering Cancer Center (5.1 miles)

Hospitals

• Manhattan Psychiatric Center (5.3 miles)
• Bellevue Hospital Center (5.5 miles)
• Metropolitan Hospital Center (5.6 miles)
• VA Medical Center (5.6 miles)